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One of the trailer chains was old and had a lot of slack in it. They tried to tighten it, but it loosened up while driving and because it was hitting the road it started giving off sparks which I saw in my mirror. I went to another U-Haul location and they replaced the bad chain for me.
Truck was going to seal the crack right side rear view mirror check engine light on and a slight smell of rotten eggs oxygen sensor agree with faile The rebel person was very cordial and did his job well the maintenance part of the truck was the problem truck was returned to the new truck give them to us that truck at about the same problem check engine light came on we were stuck for overnight post4 hours not a good experience too expensive for the problems I think we need a refund I will never forget The experience
The pick place was not the issue. I reserved a 20' truck for 10:00 pick up at The Stay Center. When I called to verify it was ready it wasn't there. I kept calling and they never had the truck I had reserved but the told me they had a smaller truck if that would work when I went to check it out I got a call from U-haul on why I hadn't picked up the truck yet. I told her I didnt pick it up because it wasn't there. She told me the truck had been ready since 10:00 and asked why I hadn't gone to pick it up? I told her my confirmation and reservation was to pick it up at The Stay Center. I read it to her off the reservation I was sent from U-haul. She kept saying well its at Detail King. How am I supposed to know that???? She said it was a miss communication. This isn't miss communication it was poorly handled. This situation cost me handling the items two additional times. The letter clearly states The Stay Center. She made no offer to make this right, offer a discount or a sincere apology????? This was a very frustrating situation that caused additional stress and work on my part.
A better area to return rental when closed.
Representative was very friendly and helpful. Overall a very economical and easy way to move, I am very pleased with the whole experience.
The drop box for keys at drop off is confusing. I ended up putting my key in the mailbox! Please get signage or something to make it clearer. Otherwise a great experience!
Just thank you for being there when I needed you last minute!
The slider door latch jammed, costing me two hours until my neighbor came home to help.
Friendly service
It is the year 2020
Thet were very accommodating, your location on the prineville/madras hwy were NOT. STUPID HOURS OF OPERATION, UNAVAILABLE. WHEN CUSTOMER NEEDS A TRAILER. OR ANYTHING, THEY SHOULD NOT BE A SERVICE REP FOR U HAUL. LAST WED. SHE OPENED AT 10AM CLOSED AT NOON. MADRAS AND 3RD. 8AM TO 6PM. GREAT HOURS.
Thank You and I may need you in the future!
I will be returning in a few days to make another rental.
The tighteners for the over the wheel straps need to be lubricated because they were a little hard to use!! Other than that, the car dolly that I used is getting no complaints from me!!
Have an experienced person at the desk. I was quoted a price of $18+ to rent a 8x10 trailer to go 20 miles to the next town, Prineville. At the end of a VERY slow paperwork process, I was informed since I would be leaving the trailer at my destination and not returning it, the cost would be $39+, and after hooking up the trailer, I was informed that I would have to purchase a $10+ plug-in adapter to match the trailer's wiring. $50+ rather than the original $18+ I thought I was being charged. Aside from all the hidden costs, this process took well over 30 minutes, while I had helpers waiting on me. Explaining my hurry meant nothing to the person behind the counter. These people that are allowed to work during this Corona virus should appreciate the fact that they are working at all, enough to treat their customers with a little dignity.
Excellent location.
Coupler nut was not well oiled, so it felt tight. It was not tightened correctly before leaving the lot, trailer could be lifted off hitch ball.
Good customer experience!
How seriously, can UHaul accept a booking, and then tell me at the last minute that I'll have to drive an extra 1.5 to 2 hours total on my day of pickup to get the trailer I was promised? At origin, you owe me about 2 hours plus fuel, vehicle use, my time, etc. and at destination, I wasn't even allowed to return the trailer in San Diego as originally promised. Had to go to another city/zip, wasting more of my time. Pitiful that you folks do this to people and my time/vehicle/fuel is only worth $50?
Location was supposed to open at 8am. Nobody shows up till 8:30am. Car trailers are basically inaccessible on the lot without moving other vehicles. Counterman took almost an hour to process the order. Never ever had a problem with U-haul before but these guys need some coaching.
Returning the truck was a bit of a hassle as there is very minimal parking at this location during non-business hours. Aside from the parking issue the entire process was rather easy
Everyone helped with boxes and uhaul size that fit us perfect. Great guys to work with.
Tell them the actual size of the truck bed without mama's closet. I think a 15' foot truck should have 15' bed not 11' 9" this is deceitful .
Was easy to return truck and equipment
Fast check in and friendly service!
Prompt and professional service!
Rental guys were great at pick up and drop off locations.
No advisory to connect chains to the vehicle placed on the car hauler. Left front strap shorter than the right one and would NOT fit over the tire and into the ratchet. Had to spend an hour finding a strap from an old garage to Jerry-rig a strap, and buy another to secure my son's Exterra.
Nothing, I dropped keys and contract as it was closed, so no direct contact. Seemed like a nice big location though.
For after hours pick up, there needs great improvement. It took an hour and a half to get the access code via smartphone to get the key for the U-Haul. I understand the necessity for assurance that the right person is picking up the unit, but a little more need for verification should be done on initial registration. Once all verifiable, assured information is done, access code should be issued. Was a very frustrating ordeal. Thank you though for the discount of the whole use of the U-Haul, and when in need I will do it again. Thank You.
Scattered multiple activities. Loud loud music in shop. No knowledge of procedures. Retraining needed. Poor face to face customer service. I'm sure the are nice people, just seem to have a non positive attitude.
Trailer hitches on your box trucks rarely fit privately owned trailers. There is not enough room between the truck bumper and the ball for the trailer hitch to fit tightly over the ball. My trailer would not attach, so I returned the uhaul truck and was charged for one day use. I had the truck for 30 minutes.
Prices were good service was good my only thing is making sure your checking the wiper blades more often because the uhaul I had they were in terrible shape. But was easy to find and get in and out of.
Very cautious an no delay in processing rental.
They were not there to give me the truck. We had to wait an hour and battle with Uhaul corporate to get somebody down there. Then when it was all done we were overcharged and the reservation was changed. Since i was given no paperwork i trusted the online reservation but Brandon changed the agreement and charged more then i authorized and Corporate doesn't care.
Nice people
Excellent rental pick up experience. The electronic/online system requires some tweaking, my drop off location was clearly identified during the online process, what printed on the contract was not.
Everything went great. Thank you.
Thanks
Listen to customer. Check vehicle before renting Tires were bald, causing extra days to wait for roads to dry.
Miguel was great. Very helpful, polite and professional.
The guys there were so helpful and kind. The went out of their way to make sure everything was just right. I have been to other uhual places and I would give this place a five star for how much care they give their customers.
Very fast, friendly and helpful service.
Easy to locate and drop off.
They were very helpful in attaching the trailer and making sure everything was working.
Nothing. Very friendly, helpful and personable staff.
The drop off was quick and easy.
