Customer Reviews for Detail By Shone
(U-Haul Neighborhood Dealer)

86 reviews

810 Walnut St   Columbus, TX 78934

(979) 732-2854

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 732-2854

810 Walnut St
Columbus, TX 78934

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

branden schultz 
Rating:
5.0

The drop off was easy and quick. The personnel are very helpful and courteous

larry douglas 
Rating:
5.0

Do not do anything

Louis Real 
Rating:
5.0

My initial paperwork was set for the Columbus location as initially agreed upon at Detail By Shone location. The app for some reason had set me to drop at a whole different town 15 miles away. Shone got it fixed up. Thanks Shone.

Joseph Rios 
Rating:
5.0

Pickup was easy and convenient. Service was exceptional. Clean truck and easy drop. I would definitely recommend Shone's.

Misti Heyd-King 
Rating:
5.0

Shone is the easiest person to work with. He is very attentive to the customers needs. The pick up and drop off were less than 5 minutes which was great since I'm a super busy person. I'd definitely rent from him.

Justina Rocha 
Rating:
5.0

Customer did not leave a comment.

Edward Ryba 
Rating:
5.0

Shone was great. Made it easy

David Lumpkins 
Rating:
5.0

Customer did not leave a comment.

Kevin Shiller 
Rating:
4.0

Customer did not leave a comment.

Deborah Morris 
Rating:
5.0

Customer did not leave a comment.

Renae France 
Rating:
5.0

Customer did not leave a comment.

Wuilberto Contreras 
Rating:
5.0

Customer did not leave a comment.

Amanda Galvan 
Rating:
5.0

Customer did not leave a comment.

Yankiel Vinas 
Rating:
3.0

Customer did not leave a comment.

Ann Smith 
Rating:
3.0

Customer did not leave a comment.

WILLIAM MOULDER 
Rating:
5.0

The latch on the door of the trailer was horrible. The spring on the roll up door was too tight making the door fly open with you unlatched it before you could get it in the stored position make the latch then get caught up between the trailer wall making it almost impossible to get it unstuck to pull door back down. The lock on the latch also failed on my way back and the door flew open going down the highway. I have rented a lot Of trailers from U-Haul and this trailer was awful to deal with. It didn’t tow very well either. Was squirrelly on the road more than others. Not sure why. None of my complaints are against the dealer himself but the equipment needs so maintenance.

Jodie Brown 
Rating:
5.0

Customer did not leave a comment.

Gregory GOODSON 
Rating:
5.0

No recommendations at this time. Thank you.

Alvin Thompson 
Rating:
5.0

Columbus team was professional and very helpful. 5 Stars.

John Duffield 
Rating:
2.0

Location information not helpful

John Duffield 
Rating:
5.0

Very helpful.

Louis Nackos 
Rating:
5.0

Customer did not leave a comment.

Terry Vardeman 
Rating:
5.0

Customer did not leave a comment.

John Wallace 
Rating:
5.0

The owner of this franchise helped me out in an emergency. He went above and beyond expectations!

Judtith Hirshey 
Rating:
5.0

Customer did not leave a comment.

Cole Hoskins 
Rating:
5.0

Customer did not leave a comment.

Joni Chavez 
Rating:
4.0

Customer did not leave a comment.

Robert Busto 
Rating:
3.0

Customer did not leave a comment.

Loretta Denny 
Rating:
5.0

Customer did not leave a comment.

Donny Hill 
Rating:
5.0

Everything was great

ROB PARRISH 
Rating:
5.0

I think this was our fourth time using this location. The location isn't pretty, but the equipment is always there and the most important part is that the folks that work there are always great and the service has always been top notch. I will continue to use this location because the folks and service are so great.

Stephen Masraum 
Rating:
3.0

Customer did not leave a comment.

NEAL LLOYD 
Rating:
5.0

Customer did not leave a comment.

Paul Jurica 
Rating:
5.0

Nothing. Details by Shone was very accommodating to my moving needs.

Paul Jurica 
Rating:
5.0

Shone is so easy to work with

Jon Gregory 
Rating:
4.0

Customer did not leave a comment.

Matthew McGaughey 
Rating:
5.0

Be more clear. About the location.

Bob Parish 
Rating:
3.0

Customer did not leave a comment.

Alexander Busby 
Rating:
5.0

The inside of the truck was not clean

Edward Chovanec 
Rating:
5.0

The local manager worked with us, explained all details and keeps the vehicles in good condition. We will definitely rent from this location again.

Nancy Lytle 
Rating:
5.0

These guys did a really great job. They were super friendly super helpful. They had my equipment ready easy to pick up easy to drop off would definitely use them again and probably will soon.

Kerri Raissian 
Rating:
2.0

Tow Dolly likely had some damage that I was not aware of upon initial inspection/pickup (as I didn't know what to look for.) It later had a tire blowout, and required replacement mid-trip. The truck was fine, apart from having to drive from Austin to Columbus to get it, and back, which is no fault of the location's. It is obvious that the U-Haul business is a side gig for this location; I recommend cleaning up the premises to a higher level of presentation. I get that it's a small town detailing place, but still.

Nickolaus Dekay 
Rating:
1.0

Was charged $30 for insurance that I did not elect

Mark Bailey 
Rating:
3.0

Customer did not leave a comment.

Ryan New 
Rating:
3.0

Customer did not leave a comment.

lori kubsch 
Rating:
5.0

Very small and didn’t have much equipment but had what I needed and the people very friendly

james brown 
Rating:
5.0

All good

Howard Freeman 
Rating:
1.0

The guy checked me in 7 hours after I left therefore charging me for an additional day of rental that I did not use. Crook!

Dennis Whitehead 
Rating:
5.0

Customer did not leave a comment.

Robert Kutach 
Rating:
5.0

Customer did not leave a comment.

Ed Meadows 
Rating:
5.0

The folks at this location are always friendly and efficient. I wouldn't change a thing.

Stephen Masraum 
Rating:
4.0

Customer did not leave a comment.

Phyllis Wavra 
Rating:
5.0

Customer did not leave a comment.

Ronald Rollins Jr 
Rating:
5.0

Customer did not leave a comment.

ROBERT UNDERHILL 
Rating:
5.0

Customer did not leave a comment.

Stephen Masraum 
Rating:
5.0

Customer did not leave a comment.

Victor Ramirez 
Rating:
5.0

This location is great! Everyone was very friendly and very helpful.

Stephen Masraum 
Rating:
4.0

Customer did not leave a comment.

PETE CAPKO 
Rating:
5.0

Customer did not leave a comment.

JOE NAVARRO 
Rating:
5.0

Customer did not leave a comment.

Sandra Deering 
Rating:
4.0

Customer did not leave a comment.

Lee PARDUE II 
Rating:
5.0

Customer did not leave a comment.

chris mccreary 
Rating:
5.0

Customer did not leave a comment.

John Wallace 
Rating:
5.0

This place is fantastic! Super personnel! Highly recommend this dealer.

CARL RINNE 
Rating:
5.0

Nothing - the experience was smooth and fast

Terry Payne 
Rating:
5.0

Customer did not leave a comment.

DARRELL HODGES 
Rating:
3.0

Customer did not leave a comment.

Pauletta Darilek 
Rating:
4.0

The place we picked the UHaul up was average. The personnel was very friendly and it was a fast transaction. However, I had recently reserved a 6 x 12 enclosed trailer in Victoria, TX where I preside and when I called to verify my rental, the worker informed me that the trailer was ready to go and available for pick up, but when we got there, they had downgraded me to a 5 x 8 without informing me. I drove all the way there for them to just cancel my order because that trailer would not be big enough for what I needed. No one from the location ever notified me that a 6 x 12 was unavailable. Therefore, I had to drive an hour out to pick one up last minute. Not pleased.

Colby Nagel 
Rating:
5.0

Customer did not leave a comment.

Chris Kocurek 
Rating:
4.0

Customer did not leave a comment.

WESLY ARRISON 
Rating:
5.0

Customer did not leave a comment.

Candelario Campos Jr. 
Rating:
5.0

Customer did not leave a comment.

PAUL RODGERS 
Rating:
5.0

Customer did not leave a comment.

Clay Kresta 
Rating:
5.0

Detail by Shone was on point. When I arrived my rental was at the front of business, clean and ready to go. I was in and out within 5 minutes.

Mae Fitzgerald 
Rating:
5.0

Nothing. Very helpful staff.

DAVID HUDDLESTON 
Rating:
5.0

Customer did not leave a comment.

gary durkovitz 
Rating:
5.0

Very friendly and helpful

Stuart Horne 
Rating:
5.0

Very professional and friendly service. Thank you.

william durbin 
Rating:
4.0

Customer did not leave a comment.

RUSSELL ROBERTS 
Rating:
4.0

Customer did not leave a comment.

Kenneth Felder 
Rating:
5.0

Shone went above and beyond the call of duty by getting us the larger size truck we discovered we needed. He operates a very professionally run business! We appreciate his help, care and attention so very much.

Donna Zipp 
Rating:
5.0

Customer did not leave a comment.

Mike Sewell 
Rating:
5.0

Customer did not leave a comment.

Joyce Hughes 
Rating:
5.0

Excellent customer service with best possible moving solutions provided

Thomas Axel 
Rating:
2.0

Run down ex has station, came I guess after hours, front door was unlocked but no one there. No drop box, had to call customer service on what to do with key. You need a new location for this one.

roger sturgell 
No reviews have been submitted for this location.

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