Excellent experience.
Randi Mills
Customer Reviews for Destin Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent called dispatch and changed the drop off point for me and it completed a perfect experience.
John ShannonhouseProvide exact and accurate information regarding hitch height and size for each trailer type on your website. The generic information available is incorrect.
JAMES HRUBIKGreat experience! Friendly staff made pickup a breeze.
Jason SabatinoInside of the trailer was filled with sand.
Sharon StroburgGood service with a smile.
J.P. GuidryExcellent
DAMASO RATTIANice folks,good equipment
Bruce GuernseyDo an inspection before using uhaul
Michael LalorThe truck I rented was dirty and the 12 volt accessory plug was broken so I could not charge my phone. The roll up door was hard to move.
Jeffrey ShapiroSweet family and very helpful. Easy pickup/drop off location. Made our tough situation better.
Rebecca Hammondnothing i can see
Leta DehonThe service was good at this location. I don't like what I was charged and would like to speak to someone. I called the 800 number and asked for a call back and when they called back I was out on hold again and asked if I wanted a call back. That is terrible customer service!
Mindy RectorPlace was closed by the time I got there, but I was able to drop it off and use the app to check it in. There was plenty of space to drop off the trailer which made it nice and easy.
Jeff BourgeoisEasy to check out, easy to return, no problems.
DAVID BEEBEWonderful staff. Very helpful and courteous.
Dana BilstadI was asked to return the truck early I had the truck for 3 days and the first day they asked me to return early for another family so why was I charged so much when they did need a truck at this location. I was not refunded anything! It should not have been that expensive I even told the employees it's never cost that much. I feel ripped off from this uhaul.
Elizabeth PageEverything ran like clockwork ! Easy pick up and return
Kathy TepperReal nice folks.
Richard FaheyGreat customer service rep!
Steven PetersonVery easy pickup and return. Price was very reasonable. Staff was friendly.
Jeff GatesCheckout lady was so nice and helpful!!! Equipment was new!!!!
John HoffmannFast service.No problems.Clean,good tires.Thanks
Tammy ThomasThe representative was very helpful and extremely nice. I would definitely use this location again. Very accommodating and easy to work with. I was extremely impressed
Mihaela Di PietroExcellent service
Justice SimtimmissahBest UHaul I have ever done business with!
Scott LeachFast and professional!
tim swaffordPatti was wonderful! She actually cares about your needs.
rod cameronPatti at this U-Haul location is terrific!!! My move was on and off a couple of times over two days and she was very patient with me. Also, Patti really knows the equipment! I HIGHLY recommend this location!
rod cameronYes I came 30 min before location should close and person who checking equipment wasn't there so just tell me to park and they're checked next day .They could check same day .
Marek PolereckyService was fast and friendly! Great job!
Joe MansolinoThere are several U-Haul locations in my town. I don't know why I had to drive 14 miles and also have to pay a bridge toll to pick my truck up. I originally reserved it for pickup in Niceville, Florida but ended up having to go to Destin, Florida to pick it up. U-Haul should have brought the truck to Niceville for pickup, not make me go get it.
Michael LutzThe lady behind the counter was very friendly and informative
Donald BlankenshipDropped after hours
thomas gipeCustomer service representative in Destin Fl pick up point was absolutely wonderful. She was professional and caring all thr way until i drove off on trip. These people are the ones business professionals who are very busy, remember as the key to Uhaul 's success!
Jay OsorioVery friendly staff was in and out of there quick very pleased. Thank you.
Noah ShatkenExtremely helpful and accommodating.
Lisa ByarsEasy access, polite attendant, fast dropoff.
john loveI requested moving pads and wasn’t told until when I was in the office picking up the uhaul that they didn’t have any after I just packed up every blanket and towel I had. Then I was 20 mins late returning it and I got charged a whole another day when I was rushing to get it back in time. I even called telling them I was on the way and if they would of just told me being 20 mins late I would have gotten charged another day I would of not rushed and just kept the uhaul for two days as a single mom with little help I was beyond frustrated.
Tiffany Werner