Customer Reviews for Destin Towing
(U-Haul Neighborhood Dealer)

530 reviews

112 Mountain Dr   Destin, FL 32541

(850) 502-2305

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/17/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(850) 502-2305

112 Mountain Dr
Destin, FL 32541

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/17/2021 - 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Staff is friendly and very helpful. Always a good experience here.

GREGORY M. 
Rating:
5.0

I reserved a Uhaul for pick up in Niceville, but uhaul changed my pick up location to Destin.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Went out of their way to help I am very satisfied and will recommend them as often a possible. Tom

THOMAS H. 
Rating:
1.0

The people at this location are rude

LEONARD C. 
Rating:
5.0

Everything was great, except the truck did smell of cigarette smoke.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
3.0

Customer did not leave a comment.

SHAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

I rented a 26 foot truck/appliance dolly/2 dozen blankets a month in advance and when I called to confirm they said they didn't have a 26 foot truck so I had to get a 20 foot (which made me end up making 2 trips instead of one) they also didn't have an appliance dolly (so I had to go to Home Depot to rent one) also only 10 blankets were provided and some were dirty and damp.

Marcia B. 
Rating:
4.0

Customer did not leave a comment.

LEONARD B. 
Rating:
1.0

Make sure there is no Marijuana left in the glove box when a customer rents from you, truck floors weren't cleaned when I rented it but I got charged the cleaning fee and when I called to discuss issues the gentleman rambled out a number without even hearing what I had to say and hung up on me.

carri G. 
Rating:
1.0

Representative signed my order upon drop off on 10/4 stating I should call corporate office to reverse the drop off charges she put on 10/4, stating I should not have to pay the Destin drop off location when I confirmed with niceville it was ok and I received a text stating I could drop in Destin vs niceville since it was closer.

RORY M. 
Rating:
5.0

GREAT SERVICE

ANTONIO S. 
Rating:
3.0

Key drop only

AMANDA B. 
Rating:
5.0

Not much parking at the facility or info on where to park. But very friendly staff otherwise

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Left my I pad in the truck, had to get police to track it down. No problem they had it still in the dashboard. Well played company very helpful. Thank you 🙏

SHARON C. 
Rating:
1.0

I got charged for furniture pads and never received them. I asked for a refund of the furniture pads during the billing process but did not get a refund and was charged for the furniture pads that I never got.

Windrik L. 
Rating:
5.0

customer service was the best. a great group of people to work with.

ron B. 
Rating:
5.0

When I arrived, they quickly took care of my return and I was able to move on with my day. Good folks! I was a little surprised that the blankets that I did not use and were still in the plastic bags did not give me a refund for these unused blankets.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

TERRY O. 
Rating:
5.0

Responsive, friendly service. Super easy check in and check out. Kudos for letting me park my car there for the short time I needed the truck.

ERNEST S. 
Rating:
4.0

The 5x8 trailer was the noisiest tow I've ever pulled. The coupler (although tightened to the absolute maximum capable by hand) was constantly banging against my 2" tow ball. When weight was added to the trailer the sound stopped for the most part.

Benjamin R. 
Rating:
5.0

My pickup was scheduled for 10 am. The first location using google maps was actually the wrong location so I had to Uber to a second location. Once there I was informed they did have my truck yet. I waited a while and was then told I had to go to a third location. Overall, it took me almost 3 hours and $90 in Uber fees to pick up my uhaul. Ridiculous.

TAYLORJUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

Sal E. 
Rating:
5.0

Great service.

MARCUS A. 
Rating:
5.0

I made a reservation. I didn't get what I booked. The main customer service representative was very rude, the district manager was rude. Very disappointed!

sonya H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Great customer service and vehicle was very clean. Quick check in and check out. Online scheduling made it difficult to get vehicle when wanted. Difficult to align location's hours of operations and hours I wanted vehicle when scheduling online. Online app made it difficult to use this location.

Keith M. 
Rating:
5.0

Nothing. Everything was great.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Catrina was very helpful.

tom F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

TATIANA P. 
Rating:
3.0

No washer fluid for windshield Tried to wash bugs off to bring etcetera from windshield and there's been always zero from the beginning of windshield washer fluid.

LUIS S. 
Rating:
4.0

Everything was perfect. I had a great overall experience. The truck/van ran great! Thanks. No worries at all.

MARCUS A. 
Rating:
5.0

Customer did not leave a comment.

JULIA W. 
Rating:
5.0

Helpful staff. Understanding. Efficient customer service.

Matthew E. 
Rating:
3.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Tell people where they can return the truck

LARRY D. 
Rating:
5.0

The staff at this location was Outstanding....very helpful and concerned. They explain everything to us and I am sorry that I failed to get their name...Please let them know how grateful we are that they was there and send the blessings of our Lord and savior Jesus Christ upon each of them...Outstanding Service.

WILLIE B. 
Rating:
5.0

Great service very nice .

DENNIS G. 
Rating:
5.0

Nice

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

I dropped the truck off after hours and used the app and drop box for the key. Did not deal with personnel.

Herbert M. 
Rating:
5.0

The staff was friendly and knowledgeable. Everything I could want

TERRY O. 
Rating:
4.0

location didn't have enough blankets and no dollies. It seems crazy to me that you would make sure you have the truck but not the dollies. Do you expect me to carry everything by hand? It seems it would be a good idea to make sure everything is available BEFORE I arrive at the counter to pick up my truck.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

BRANDI M. 
Rating:
3.0

The drop off location is a small storefront for a towing company. Katrina was polite and helpful.

MELONY L. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

LUCIANO R. 
Rating:
3.0

I could not rent a truck because , the agent On duty said I could not leave my Vehicle For hour So I rented a trailer . Uhaul loses money I saved money . Problem is if I rent again may have to use hertz

DENNIS G. 
Rating:
3.0

Customer did not leave a comment.

ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
1.0

Had to file a Police Report on the staff/employees. The staff needs to be removed and U-Haul should relocate their division, reputation and name to another location besides this one. Staff is very obnoxious, aggressive, condescending and very misleading. They charged me for the rental that I had to return within an hour because I could not use the trailer. The actual opening on the trailer that you drive the UTV up on was only 4'9” wide. The UTV is 5'4” wide. They represented it to be 6 feet wide.

mary P. 
Rating:
4.0

Great communication and flexibility regarding pick-up time, very friendly staff, but was disappointed and didn't realize until I left that the gas tank was not full. Almost a 1/4 short.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RONALDB C. 
Rating:
1.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

VERONICA L. 
Rating:
5.0

Customer did not leave a comment.

Theodore N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN J. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

FRED O. 
Rating:
4.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Trina provided great customer service. No issues.

Daniel M. 
Rating:
5.0

TRAILER AREA DROPPED OFF COULD BE PAVED, SO TRAILER COULD ROLL EASER WHEN DROPPED OFF. THANK YOU

Jose A. 
Rating:
5.0

Customer did not leave a comment.

earl W. 
Rating:
5.0

Awesome service and flexibility

KENNETH W. 
Rating:
3.0

Agent, Katrina was not very friendly.

RICHARD K. 
Rating:
1.0

Lady at the counter making her own rules up I told her I need 15 miles she put 75 miles plus insurance I did not ask for insurance then how can you charge a cleaning fee and the moving van was dirty then she tried to take my key to my car to move my car if other moving vans come then threatened to tow terrible customer service U-Haul don't need to be there anymore and I am a verified customer with you guys they never have moving blankets why? 👎🏿

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
4.0

N/A

Mike M. 
Rating:
5.0

Destin towing is great ! Great folks to work with. I've used their towing service recently and now used their uhaul service. Might check the brake light for a loose wire.

EARL S. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
4.0

Customer did not leave a comment.

MAGDY S. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Very friendly staff. Was a quick and easy experience.

James R. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCA O. 
Rating:
5.0

I was charged for fuel even though I brought the trucks back in the exact same fuel status as I received them and as they were marked on the paperwork? Also, the interior of one truck was dirty and had tobacco or some substance all over the dash.

DARRELL B. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
3.0

Ease drop off.

Randall J. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO FLORES G. 
No reviews have been submitted for this location.

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