Originally was supposed to pick it up in Manhattan, KS and they sent us an hour away. Beware of the terrible service they put you through. The pickup place in Minneapolis was very helpful, and the people on the phone but being sent an hour away and our price went up 300 dollars when we showed up. Had to ask tons of questions and get it fixed. Man is uhaul messy and unorganized.Michelle H.
Customer Reviews for Designs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.virginia P.
Customer did not leave a comment.Shawn B.
We had a great experience. Wouldn't ask for any improvement. The owner was friendly, helpful and explained the process well. We would use this location again.allison J.
Don't make changes on the pick up location or the drop off location without the customer's o.k. 24 hours ahead of moving date is not enough for changes on locations.Nina F.
Attendants not on site durring bussiness day and did not want to rent the truck, never recived the rental paper work for the rental, You need to adress the holding on to trucks that are used for local instead of one way.Mike M.
Make sure when a customer says what location they are dropping off at you submit that location.John G.
Customer did not leave a comment.Dana H.
When I arrived to pick up the trailer the business was closed, they left early for the day. I had to call them and they did everything over the phone. Me and my father had to hook up the trailer. I was emailed picture of the trailer, to show the conditions, that were old. I was very disappointed with the service I received from this location. I will not be using them ever again and would not recommend them to anyone.Lisa B.
Dropped truck off after hours, did not interact with any one.Richard S.
Customer did not leave a comment.douglas B.
Customer did not leave a comment.Amanda M.
I had issues not with the location, but with U-haul direct. We spent more time on the phone than we did with the rental. It is very confusing.Jay P.
Customer did not leave a comment.vargina P.
Have a person there at 9:00 am so transfer can be made. The drop box for the keys should be locked. It was unlocked.STUE S.
Nothing .all ok?? good customer service. Thank you.Robin S.
Don't know who the grandmother was that checked us in, but she is not U-Haul customer friendly. Not happy with this check-in.Michael S.
Customer did not leave a comment.Robert S.
Was concerned about the maintenance of the truck. Had squealing noise like a worn belt and was worried that it would fail mid-trip.Derek H.
Customer did not leave a comment.Shirley S.
Customer did not leave a comment.James G.
Customer did not leave a comment.Cameron or Gwen D.
The amazing lady who helped me in Minneapolis Kansas was the only good experience I had with moving. I would 100% recommend this location. However the store located on Broadway in Salina Kansas should be closed it's full of rude, unprofessional and incompetent staff who managed to kill any and all excitement that I had in buying a new home. The experience there was stressful and unpleasant. So thanks to the amazing staff in Minneapolis you completely turned the experience around for us.Lakesha B.
Check the wipers on the truck. They needed to be replaced. Horrible in the rain.Edwin R.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.angela H.
Customer did not leave a comment.JOE M.
Fix the roof on the trailer, it leaks. My luggage had water on top of it, the moving blankets were wet from the water on the floor.Raymond E.
Great equipment and service!NORM M.
Customer did not leave a comment.JUDE M.
Customer did not leave a comment.JIM G.
The rental agent was excellent! Very kind and knowledgeable. The ONLY issue (and the reason I checked "no" instead of yes was because the rear left tires were bald. Otherwise, the rental was flawless.TRENT D.
We have used BS Automotive for all of our U Haul needs and find them to be wonderful to work with. No plans to use any other company other than BS Automotive. J.H. SeitzJH S.
Customer did not leave a comment.KATHY O.
Customer did not leave a comment.DAVID D.
I reserved the equipment for pickup in Concordia. Your policy of forcing a customer to travel to another pickup location on moving day is something only a poorly managed second rate company would do.Thomas F.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.JaNita B.
Customer did not leave a comment.Cathy H.
I was dissatisfied with this service we tried to get a 14 foot truck in july and they said it would be around 389.00 in salina ks and when we rented it in ellsworth ks they said it would be 469.00 for the truck plus the taxes and insurance and Dollie time that was said and done it was going to cost 580.00 for the truck with some one on low income moving from one town to the next they cant do it i had to leave 80 % on the curb for someone else to take i couldn't take it with me i was already in a abusive relationship tiring to get out for my daughters life and mine and using someone Else's money till i got payed on the 3rd I Had To Use Just A Little Tralor To Move My Stuss and My son in laws Pickup truck he had to miss 3 days of work to help me move and they want to jack up the prices i know trucks are hard to come by but you need to think about people on low income TOO not everyone has money like that and i use to use U-Haul All That Time I Will Think Next Time I Use You All Thank You Mrs KirbyBrenda K.
Your local service was friendly and helpful. However it will be a cold day before I use U-Haul again the over all customer service was worse than poor. Scheduled three pickup locations and times that cost me a tank of gas and tons of frustration just to get the trailerTED F.
Customer did not leave a comment.JOSH K.
Customer did not leave a comment.AARON H.
Enforce standards upon this location or get another. Front of trailer was embedded in the ground and I had to dig it out, clean it and lift the very heavy front alone with a bad back. Only staff on hand was a 70 year old lady.James M.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.tJ P.
Excellent customer service, they were able to wait on me as i was running just a little late in both picking up and dropping off the trailer. This was my first time renting from U-Haul overall, great experience, equipment nicer than I was expecting, great place to rent from even though they were just a little bit out of town to get to from where I was, it was worth the extra effort! Thanks and I'll definitely go back to BS Automotive for my next rent! Thank you!ROBERT B.
The woman behind the counter was very rude and unhelpful.Kurt D.
THOROUGHLY check the truck before renting to another!!!!!!!!LISA B.
It was entirely too far away. when I initially made the reservation on the phone, I didn't know my location wasn't guaranteed, and I was already going out of my way. My confirmation phone call, the guy was extremely rude and then sent us over 90 miles to pick up the truck. I would NOT have gone with UHaul if I had known all of this before hand, and because of it I probably won't use UHaul again. The girls at the actual pick-up location were nice however, and they worked quickly to help us.Barbara B.
had to drive through mud to get equipment retalers should have brought equipment knowing a custemer would pick it upVan S.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.alan B.
Customer did not leave a comment.Katrina P.
Customer did not leave a comment.LADONNA F.
Customer did not leave a comment.Dale C.
easy and painless, would recomend to anyone.ALLAN B.
Customer did not leave a comment.AARON H.