Very confusing, nothing easy about this process. No help, not interested in watching a video or needing to create an account.
Devon R
Customer Reviews for Desert Bobs
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Process is not user friendly. To many questions and asking for unwanted information. Also if you don't have an office, then you need to update your info saying this location offers only online pickup and not like first you say Instore pickup and then once we reserve the U-Haul, you guys automatically update it to online pickup. I was not happy with that.
Harish PApp kept telling me that it was looking to confirm the location and would time out. Spend over 30 minutes trying to make it work and then had to use the website to get around the issue.
Andrew CLocation is a bit sketchy when returning truck at night and the app return process takes 15 minutes to complete. U-Haul, Desert Bob's and EZmissions are generally good, but the U-Haul app is annoying. Too many steps for both pick-up and return, and takes too long for approval so that the keys can be retrieved. The order info and receipt are also not comprehensive and don't show good detail about add-ons like blanket and trolley rental. They only show generic "rental" charges, and pricing is inconsistent between the ordering process and actual payment at the end. This needs to be tightened up.
GLENN GIt was very disturbing to see the original truck I rented covered in roaches. Luckily, the agent through the 1-800 number was great and able to help me, unfortunately we had to drive a very much larger size truck because that was all that was left. But I will never recommend this location to anyone!
CHARLESE MWhen I submitted my reservation, I specifically selected my location and that I wanted a representative to help me checkout a truck. The day before, my location got switched AND it had been turned to a mobile checkout. The UI was terrible, there was no obvious button for "start the pickup process" and the lock box directions were not specific - ended up calling the number in the email which presented me with "this number is no longer connected, goodbye" so then I had to call the cooperate number. Got placed on multiple holds, and then was told to input the code into the lockbox - which we had been doing but it would not open. After 10 minutes, the operator asks if there's a lock on the back of the truck (which there was) and that unlocked and the key was sitting in the bed. The website/app should specify where to input the code!!! Was very frustrating and stressful not being able to open the lock box where we were told was where the key should be. Overall, it took us over an hour to try to pick up this truck because of the confusing UI, slow load times, and noncommunicative instructions about the lock. It is beyond frustrating when I made the appointment to be in one location and to have an associate help me and for BOTH options to be changed!! Why even have those as options if they won't be honored? Annoying. The truck was at least in good condition and clean when we picked up.
Norman MThe location is fine. Close to my house. Your automated pickup system (Truck Share?) is broken. It took my three tries and over 20 minutes to get my vehicle. Each time I logged in to try to get my truck, the interface looked different. Extremely frustrating. I experienced similar issues when I was assigned to the Truck Share system several years ago (2021 I think). If there was an option other than UHaul, I woudl use it.
ERIC MIt was my first time rent from self service. it was difficult at first but then it got better. I will rent u-haul again and use self service. Than you u-haul for making my move very quick and comfortable
Tarshia CI will be calling UHaul to discuss my issues but the pickup was terrible. No one was able to help me until 9am. The phone number for this location is disconnected. The truck had less than 1/4 tank of gas which is not fair as I have to return it with over 1/4 tank of gas.
Kim MI almost died in that truck. The transmission needs to be replaced like yesterday. RPM super high while your foot is on the floor. Jerking, etc..
ANNA DThe app experience was terrible and did not work both when picking up and dropping off. I had to use the website to pick up and drop off. I would like to see EV/hybrid U-Hauls in the future
Shubhang GI was charged $100 dollars for no reason before I even returned the truck. I rental for 24 hours but after 14 hours I received an email that my truck was returned although I had the keys and never returned it. Very disappointed. Would never recommend this place.
TALGAT AFirst timers coming to this location will have trouble identifying the location. Picking was slightly difficult. The lock was difficult to unlock.
Deepak AUsing the app took a little time
Benjamin FI hoped to hear from a UHaul staff member regarding the key dropbox.
Sarah GEasy rental process, would recommend to all!
Sativa BThis location is very difficult, it doesn't have an office and it was really complicated. Thank God I had the help of a manager from the nearby location. If it hadn't been for the help of this manager from the nearby location, it really would have been impossible... Apparently everything in this location is online and for people like me it is a bit difficult, I would have preferred if they told me that I had to do everything in the website
Fernando GI was not used to the online check in but the uhaul rep helped me out. The van had mud in it and did not smell great. I don't think it was cleaned but I asked for a refund on the cleaning since I didn't mess it up.
Lana HThe physical site is in not in good shape.
Harold ZCan was new, full of gas, and clean. 10/10 rental experience
Chris LNO ONE AT THIS LOCATION, No response from person owning or operating this location. issues with the app which didn't allow me to unlock the keys for the truck that I rented. I spent nearly 30 minutes trying to check in before I ended up having to call customer service and waiting 45 minutes in order to make a new reservation and then was able to access the keys. when I return the vehicle I then have to do the all the work they are too lazy to do and complete another annoying return process on a slow app that took me an additional 20min. A job the person owning this location or employee operating it should be doing. I am not a U-Haul employee and I can't stand this type of too cheap to care about your customer mentality.
Cory YMore lights, I did not feel safe here at night. Very dark and could not see where to get the key.
HALEY HThe truck has a serious suspension's problem, the driver's front wheels was shaking a lot, I was afraid that was going to fall off. The tailgate handles are all rusty, even the gasoline tank is all rusty. I found this truck old and too dangerous to drive and operate. This location does not have anyone to assist you with the pickup and return process. It was the worse experience with U-Haul I ever had. The app is too slow and most of the times does not upload the pictures. I wasted almost 30 minutes to pick up and almost 30 minutes to return the truck. I don't work for U-Haul, it's not my job to take pictures and try to upload them so many times, it's not my job to provide so much information about the truck, like it was requested, especially when the app does not work properly. I will avoid using this location, even if I have to drive far away to use a location with a real person.
Nelson SThe contract said there was 3/4 tank of fuel and the fuel gauge was a little above 1/2. I could not verify the mileage because of all the warnings on the dash. At drop off, I put in 2 gallons of gas and that left it with more full then at pickup. I drove the truck 24 miles according to my son's car but the mileage on the truck said I drove 44 miles. I drove from the uhaul lot to Woodstock, then to Crabapple in Roswell and back to the lot. I think someone used the truck without updating the system because the fuel was wrong and I believe the mileage was also wrong. I should only be charged for 24 miles. William Lasseigne
WILLIAM LA little bit confuse. Half of the trucks were in one side of the road in one abandoned place and others parked on a gas station. Didn't know were to go.
Alisson OI did not feel safe here. Headlights on my truck were horrible. I joked with my son that it looked like someone taped a headlight into the grill.
Eric MIf not for the phone help, this rental would have been a complete disaster. We were pushed there from another location - as we were getting to the first place. No we didn't have your app and it took 45 minutes to get it, make it work, and then get the truck. And, the promised equipment was not loaded (a dolly). We went to three other UHaul locations as instructed and they didn't have one either. Thankfully that amount was credited. Your online pick up with an app is a disaster.
Andrew MYou charged me for gas that I already paid for please call me back at 770-355-2959 so we can discuss discrepancy
Robert RThis was the worse experience I have every incurred we lost hours work they ran us from one location to another neither had employees on site we kept getting the say request of drivers license etc. I will not be recommending this U-haul location to anyone . We had the same problem with the same vendor a few years ago. So I am done with this Rental company I will use Penske or Budget from now on
Brandon FBe avalilable at the location during open hours. Worst truck sharing experience
Premkiran KThere was someone there who parked another 10' rental as I pulled in, but disappeared as I wanted to speak with him in reference to the damaged dolly. Unfortunately, I was unable to convey my disappointment
John BEverything was fantastic
Fernando LNo one site staff. Building looked abandoned. Was not provided the equipment I paid to rent (dolly was missing). Customer service took too long and was not able to help at all, had to go to a different location to rent the equipment I needed and paid for but was not given.
Benjamin PReceived an email that changed my pick up location. I had to pay for mileage because the new location was much farther than the location I selected.
Jacob MU-Haul.com should send advance instructions on e-checkin and w-checkout. I wasted an hour in total before and after this rental because my phone web browser would not allow location services. As a result I spent time with the attendant and on the phone trying to figure out what should otherwise be a very simple, quick process. I will not recommend U-Haul as a result.
Nicholas PNo on site personal. Only check in n my phone with 1 or 2 bar reception made it slow and painful
ROBERT GLiked the wireless and touch less pick up did have some hiccups on the return but all worked out so I’m pleased, I will use this service again!
Christopher TI had requested additional materials that were not ready/available when I picked up my truck. We had to then find those things before we could start the move. Additionally, the website was down when it was time to return the truck.
Taylor RI never encountered staff
KEONNA FGive dude some heat @ the location lol…
Monte LIt would be nice if the truck had more than a quarter tank of gas at pick. We had to stop after picking up and get fuel. It was very cool that the counter person told us it had a quarter tank and to make sure we got fuel. Overall this experience was excellent. EZmissions was awesome and did a great job. It would just be more convenient for customers if there was more than a quarter tank of gas, but not a big deal. I would use EZmission again in the future.
SHAUN KEmployee was great.
VERNON Dthe corporate billing has the only issue and that was finally worked out after a couple of trips to the rental location
ROBERT PService was great and prompt will recommend this location.
CONNIE TIf you're going to be closed before a holiday...let customers know!!
ANTHONY JI scheduled to pick up my trailer at your Sandy Springs location. I received an email stating it was there and ready for me. I called to verify this and the agent was condescending and said the trailer was yet to be assigned. I explained the email I received and she said well then they must have it. Upon arriving to pick up the trailer they in fact did not have it. This was a terrible experience on a day I didn't have time to spare. What a very unprofessional service uhaul provides.
ROBERT CThe young man working the front desk with tattoos is as SHADY as a Six Dollar bill. He wanted to do under the table deals. I do not do under the table deals or in other words to cut corners to save a dollar. The truck was not clean, he talked bad about the owners across the street who were of India culture but were more ethical than he and the owner, I will NOT do business with this location and will give a bad bad review to detour people from doing business with that location!
MARICE JThe cab was not cleaned. There were empty soda cans, and boogers on the steering wheel and driver seat.
Elizabeth HI can't think of anything to change.
CHIQUITTA EVery friendly and professional customer service!
THOMAS KService is good
BARNABAS Smake sure the reserved utility dollies are available
ROEL LThe person working Sunday was excellent.
BRYAN SThe employees working at the location could be friendlier and act more willing to be helpful
peter HThe pickup of the trailer was fine, the drop off is where there was an issue. I was asked to back the trailer into a very tight area, I was also backing the trailer into the sun and could not see a thing in my mirrors nor the backup camera. Justin was not helpful while trying to compete his trailer location request. He asked if he could drive my vehicle and I declined, and he became agitated. He then began insults including but not limited to "that's some F@$&?! Up driving". After that I pulled the trailer into their drop off zone and removed the trailer from the truck myself. I then approached Justin and asked if he needed anything else from me, He informed me my receipt had been emailed to me. I then let him know that the insults were not appreciated, and his response was " I don't give a F$@&, get out of here". This was very unprofessional, and again is not appreciated. I would like to be contacted by someone.
Brad TThe guy behind the counter was oddly rude. Stayed on his cell phone while I was at the counter, didn't look up at all. Gas gauge on paper stated there was a 1/4 of gas in the truck, after driving approx 3 miles, the gauge was on empty!; this is all on video. The truck LITERALLY felt like it was going to fall apart while driving it, battery light STAYED on, the ignition barely turned over and you had to continually crank for the truck to start. The steering is EXTREMELY loose!!! After putting enough gas in the truck to drive it; I did not refill it to a 1:4 tank because it was on empty after driving it 3 miles, but it was returned with MORE gas than what was initially in the tank; the rude guy behind the counter told me I needed to call Uhaul to get any money back and of course the moment I realized the tank was on the red line, I called Uhaul to complain and they told me the opposite to complain to the pickup location. Of course I have the interaction with the guy, who sat behind the counter, on video too.
ZOE CWhy do you have a reservation policy that allows locations to give your truck away? I had to push my pick up time from 9am to 11am but was told the truck would have to be given to the person coming in at 10am. We both had reservations, but the location didn't have enough trucks, so the agent was going to give it to the first one to come in. I said I would pre-pay online to hold it but was told that wouldn't guarantee it would be there. I had to make a special trip over there to make sure my truck wasn't given away, which messed up my day, and I guess the 10am person wasn't going to get a truck. That is TERRIBLE customer service.
JULIE PThe trailer I reserved was not there since a previous renter had not returned it.
Durwood SGreat staff at the Roswell location Thanks
DENNIS M