Customer Reviews for Derrow Auto Sales
(U-Haul Neighborhood Dealer)

36 reviews

3261 Germanna Hwy   Locust Grove, VA 22508

(540) 399-1360

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 399-1360

3261 Germanna Hwy
Locust Grove, VA 22508

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 6 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DIMAS G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERGARRE G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDGEORGE O. 
Rating:
5.0

Great service! Mr. Derrow was friendly, timely and made sure everything was working properly before I left!

WALTERALLEN D. 
Rating:
5.0

Dan is a wonderful person to deal with for your Uhaul experience. I will recommend Dan's place to all my friends. Thank you

PAMELALYNN M. 
Rating:
5.0

Excelent service.

John O. 
Rating:
5.0

None--site was great and the rep was outstanding.

Charles W. 
Rating:
3.0

The problems were with the mobile check in via the uhaul website. Let customers know in advance the questions and info needed so that they can let the alternate contacts know they should expect a phone call.

William D. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHRODERICK S. 
Rating:
5.0

I will be going back again my . A great experience helpful ,Polite and a good atmosphere matter of fact I'm going to call him and thank him again

CALVINTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

AMANDALEIGH C. 
Rating:
5.0

The gentleman who rented the trailer was very helpful with the entire process, from the paperwork to hooking up the trailer, then helping unhook it when I returned it.

KENNETHIRVIN H. 
Rating:
4.0

Whoever checks in the trailer needs to make sure it was cleaned out. When I picked up the trailer and got it home to load the inside was not swept out and it had dry caked mud on the floor.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

HEATHERKATHLEEN H. 
Rating:
5.0

Very friendly staff and was willing to get the job done

LISAMAUREEN Y. 
Rating:
5.0

I had a great experience. Mr Derrow was exceptionally helpful. My only suggestion, is that booking and paying for the rental on your website is somewhat confusing. The advanced check in was especially difficult, as there was no clear indication that it was complete. We also booked helpers. They never showed up, but told us that they had called several times before canceling the appointment. Neither one of us had any missed calls or an email. I know the moving helpers are independent contractors, but if we book them on your site and they don't show up, it does reflect poorly on UHaul. If nothing else, there should be some way that the mover and client can verify the appointment through your site, so customers are made aware of any problems ahead of time.

Robert W. 
Rating:
5.0

The owner was very pleasant!

Shawn K. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Staff is excellent and very friendly.

Gordon G. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Mr. Darrow was very helpful, cheerful, and knowledgeable. Highly recommend Mr. Derrow for future U-Haul customers.

james K. 
Rating:
5.0

Mr. Derrow provided excellent support for this after hours drop. A very thoughtful option after a grueling week of packing and unpacking a 26 ft. Van. Thanks for everything Uhaul!

John D. 
Rating:
5.0

Convenient location along Rt. 3. It is not staffed on Sunday, but the gates are open so we were able to drop off the trailer. They confirmed receipt of the trailer early Monday morning. Very efficient and professional. Thank you.

Chester M. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

Trenita W. 
Rating:
5.0

Nothing

gillian K. 
Rating:
5.0

Great people to deal with! Wonderful, friendly and honest.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

HALLIARD B. 
Rating:
5.0

Customer did not leave a comment.

jason A. 
Rating:
5.0

Everything was very good!

Frank C. 
Rating:
5.0

Customer did not leave a comment.

todd P. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
5.0

Sore owner Larry Derrow was awesome!!! He helped me hook up trailer and followed up with a phone call to make sure that move went smooth!!! Stop by and see him in Lake of The Woods!!! DJ Gerry Bradshaw

Gerry B. 
No reviews have been submitted for this location.

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