Customer Reviews for Derrick Snacks & Deli
(U-Haul Neighborhood Dealer)

55 reviews

9647 41 Ave   Edmonton, AB T6E5X7

(780) 306-7623

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(780) 306-7623

9647 41 Ave
Edmonton, AB T6E5X7

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My contract stated the drop off location and address just as norma, so when I dropped the truck off at this location after trying to stay close to my mileage amount and fueling the truck up, I asked customer service where to put the keys as there was no drop box. The lady on the line at customer service was incredible helpful. The male uhaul manager that called me insisted that due to that location being under Reno’s there’s no drop box and I would have to drive the truck 20 minutes away to another location. He was incredibly rude and ignorant. I fulfilled my end of the contract and had another obligation to get to right away which is what I told him to which he replied “well there’s no where for you to leave the key” I told him again I fulfilled my end of the contract and if that wasn’t a suitable drop off location I should have been notified. Eventually he told me there’s a door with a slot on it to put the keys which would have been incredibly helpful right off the bat. This person should be fired immediately. Absolutely useless human being.

Matt Bulek 
Rating:
5.0

Customer did not leave a comment.

rajan patel 
Rating:
2.0

Customer did not leave a comment.

ramnik bajwa 
Rating:
3.0

Unit was clean, but the truck needs some work. It felt like there was a 10° dead zone on the steering wheel, making the drive more difficult than it should be.

Edwin Au 
Rating:
5.0

Great customer service

Jaykumar Amin 
Rating:
5.0

Customer did not leave a comment.

Carl Sutherland 
Rating:
5.0

Customer did not leave a comment.

Priscilla Seltenrich 
Rating:
5.0

Customer did not leave a comment.

lori wark 
Rating:
1.0

Customer did not leave a comment.

Shivam SHARMA 
Rating:
3.0

Customer did not leave a comment.

kerry westfall-lyons 
Rating:
4.0

He was very nice and respectful, took all our info and equipment quickly.

Conner Huff 
Rating:
1.0

Customer did not leave a comment.

Josiah SAWAN 
Rating:
5.0

Great service

Remi Noel 
Rating:
1.0

The location wasn’t bad because of the owners fault. It was a bad experience because the guy on the phone when I made my phone reservation Although was very polite and fast, he was almost too fast and didn’t listen to what I needed. He even got upset when I would jump slightly off the “ script “ he had. I felt it was not more effective than interacting with an automated phone service. Also he forgot to mention that the location I was going to pick the van up was an “automated “ pick up. I had no idea I had to do it online. It wasn’t a huge deal but on a very busy stressful day already me and my wife felt blindsided to have to to extra steps we were not familiar with. It is about being mentally prepared for it. So it was a terrible experience but not because anyone was not polite just missed out on basic info

Christian Cortez 
Rating:
4.0

Location was fine. Uhaul was not. My truck did not have the appliance dolly I reserved. I rented the truck for the sole purpose of picking up a stove (this is the smallest truck with an EZramp and I am a 54 year old woman - I needed to be able to wheel the stove in). No dolly made the truck useless - had to carry the stove, very dangerous- could have used my own pickup for that. Complete waste of money. Also, truck was just under 1/4 tank when I picked it up - had to stop for gas almost immediately. Fill up your trucks between users. I was very disappointed.

Tania Kajner 
Rating:
3.0

Customer did not leave a comment.

Michael McGarrigle 
Rating:
3.0

Hard to find, there were THREE business in one building, which was confusing and we had to wait a LONG time, something about "OLD UHAUL website."

Susanne Huizing 
Rating:
1.0

The guy is rude to begin with and not friendly matter, the manager that called me to assist with my request to re- evaluate the extended time that over charge for extra full day is not kind to speak with, I am a regular u-haul customer I even rented 26' truck front Ontario province one way to alberta that cost more than 4k that I was happy with all the people in u-hual that I am dealing with except for that manager and the person that ssist me at U-hual neighborhood dealer at 41 Ave. They are the only rude u-hual personnel other rhan those two all U-haul I spoke too are kind and propfessional. In the future I will try to avoid that u-hual neighborhood dealer at 41Ave. aside they have the personnel to assist it self assisted and they are rude. I can not recommend this neighborhood other that place and personnel u-haul are great.

Antonio Beltram 
Rating:
5.0

Customer did not leave a comment.

Cheryl Thorgeirson 
Rating:
2.0

Have a Van cleaned and serviced

Tony Materi 
Rating:
5.0

Thanks. Here it is good but customers must know how to return out-of-service time such as on weekends. Thanks.

YoungWoong Kim 
Rating:
3.0

The convenience shop was supposed to open till 7 pm, however, he closed and it was hard to hand over the keys back when it was -25!, which was not expected when he said diffent earlier.

Pugazanthi Subramaninm 
Rating:
5.0

Customer did not leave a comment.

JAMES STEWART 
Rating:
4.0

Customer did not leave a comment.

Natasha Volkow 
Rating:
2.0

I reserver it on 34st, went there on designated time, van was not there. Called uhaul and after about half an hour (more or less) sent me to another location. The padlock in other location was stuck and have to call helpline again. Followed the instruction on the phone but still wouldn't open, was able to open it by jiggling the lock. Lock is old and really tricky to open.

Louel Millan 
Rating:
5.0

Customer did not leave a comment.

stephen finlay 
Rating:
5.0

Customer did not leave a comment.

Kinnley Bates 
Rating:
5.0

It went very well.

Maxwell Zhira 
Rating:
5.0

Customer did not leave a comment.

Adaugean Eiras 
Rating:
1.0

Customer did not leave a comment.

Richard Brawn 
Rating:
1.0

Customer did not leave a comment.

karan deep 
Rating:
3.0

Customer did not leave a comment.

kyle westberg 
Rating:
1.0

Customer did not leave a comment.

Balpreet SRAN 
Rating:
5.0

Customer did not leave a comment.

Ivy STEINBRING 
Rating:
5.0

The gentleman behind the counter was very accommodating even with my frustrations I had with a misunderstanding. This guy deserves huge kudos!

Casey Glimm 
Rating:
1.0

I have attached a picture to an email provided by U-Haul. The location i rented from charged me an extra $15 after I refueled the truck to the same amount I rented it at. Please contact me 7807091998

Shen CHOW 
Rating:
4.0

One way trip. Full tank would've been helpful. Truck wasn't cleaned out.

Karen Walker 
Rating:
1.0

I made the reservation online (truck and dollies) weeks ahead. Also called this location (Derrick Snack & Deli) to confirm reservation. Came to pickup truck but there were no dollies. It took the uhaul team 7 hours to get me the dollies. I had been to 4 uhaul stores. There was no ownership till the last store who called the area manager who took action. But still, 7 hours and no compensation for the lost time and frustration.

Erwin Rivera 
Rating:
4.0

Customer service is very poor

. JATINDER PAL 
Rating:
5.0

Customer did not leave a comment.

Katrina Lagos 
Rating:
3.0

Be clear and don't over charge your customers and try to resolve there complaints not in 72 hrs but in 72 minutes. Clearly U-Haul lacks customer obsession principles.

GAGAN SINGH MOHAL 
Rating:
3.0

When we brought the truck back it took over 1/2 hour to check in . Very poor

Marc DEVERDENNE 
Rating:
5.0

the uhaul charge me $143 just for a couple of hours rent just because i did not take a pictures of mileage what a trick youre doing to the customers...Just like they are robbing not happy with the charges

Jonathan BERNIL 
Rating:
2.0

Customer did not leave a comment.

SHELDON CLARKE 
Rating:
4.0

after hours drop off worked very well.

mitch walker 
Rating:
5.0

the truck was not very clean inside but it was not horrible either. i had to sweep the back before loading it. windows were filthy and i had to wash them to be able to see, same for mirrors. otherwise great truck and easy to drive.

Jean-Michel Galarneau 
Rating:
5.0

Customer did not leave a comment.

kevin klammer 
Rating:
3.0

Customer did not leave a comment.

Lisa TEDESCO 
Rating:
3.0

The truck was dirty when I picked it up, it took me half an hour to clean the windshield. Also, I had ordered 2 dozen blankets and there were none when I got home with the truck.

Cameron Thacker 
Rating:
5.0

Customer did not leave a comment.

gurdeep brar 
Rating:
4.0

Expedite the online check-in process

Mohammad Ali Atrsaei 
Rating:
5.0

I am extremely happy with my rental.

NISHANT PATEL 
Rating:
5.0

Customer did not leave a comment.

Munesh Devani 
Rating:
1.0

Your agent charged me for cleaning and, trust me, I returned the truck cleaner than I got it. Also, the same guy charged me for gas, even if I returned it with a bit more gas than I receive it. I filled it up with about 22l and I drove it 45 miles, just so you know. I had a very, very bad experience and I strongly suggest you investigate further this. call me of you have any issues, I will go there and dispute charges as soon as I get some time.

Marius GAVRIS 
Rating:
5.0

Customer did not leave a comment.

Marcus Carolei 
No reviews have been submitted for this location.

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