Customer Reviews for Depot Pawn and Gun
(U-Haul Neighborhood Dealer)

486 reviews

3968 Hwy 280   Alexander City, AL 35010

(256) 234-2658

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 234-2658

3968 Hwy 280
Alexander City, AL 35010

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

We have used this facility several times, renting and/or returning. Easy to work with and equipment always in good shape. Highly recommend

Karen S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

The trailer was very clean and much nicer and newer than the trailers I have previously rented. The staff were very helpful and friendly. I will definitely continue to rent trailers from this location in the future.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
4.0

Customer did not leave a comment.

Beks C. 
Rating:
4.0

Customer did not leave a comment.

Stanley I. 
Rating:
5.0

Really quick customer service.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY K. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
5.0

Customer did not leave a comment.

Kimita S. 
Rating:
3.0

Not manipulate customers into moving equipment where U haul wants it to be by lying about pick up and drop off availability. Just that simple...it caused me AVAILABLE expenses and troubles!

Charles G. 
Rating:
5.0

Very efficient checkout and attendant very friendly

Bryan Donald H. 
Rating:
5.0

Customer did not leave a comment.

THARISSA R. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
3.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Dalton L. 
Rating:
5.0

Very friendly and quick.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer service was amazing! We rent a truck monthly and this was our first time at this location. The best location to rent from, truck was well maintained and the rental was our smoothest ever.

DIANE H. 
Rating:
5.0

They made my return quick and easy. Glad I chose that location to turn in my equipment

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Riley E. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

This is the most helpful location I have ever visited in the USA. I won't go anywhere else.

Robin L. 
Rating:
5.0

This is my go-to-location in my new home town in Alabama. I dropped off my equipment here once I moved to this location and would never choose to rent to deal with any other site. The customer service is above all expectations!

Robin L. 
Rating:
3.0

This whole experience was awful and customer service was a joke. Worst experience ever. Will not recommend Uhaul to anyone, ever.

William Y. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Rex W. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Highly convenient location. Easy to get in and out.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Lance G. 
Rating:
5.0

Trailer was wet inside upon arrival. Needs to be sealed

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
3.0

Customer did not leave a comment.

Darrell C. 
Rating:
5.0

I don't understand why you have to buy parts for the rental that I rented. Do their suppose to be a refund on the parts I bought. Other than that my experience was great

Chynetta D. 
Rating:
5.0

Always very good.

Harry W. 
Rating:
3.0

I was charged a wrong location fee by this facility. I guess the personnel was nice & helpful enough. They directed me to Uhaul business office. This lady was rude & pretty much told me she couldn't refund me bc I signed the contract. I told her the rental location even confirmed with me that they in fact do tell customers they can drop off at any location. She had no empathy whatsoever to my situation. I asked for a contact person over her head. She gave me another number. This lady was much more pleasant but still could not issue me a refund. She said she would pass my number to the person that could discuss and/or issue a refund. No call yet but she did say it could be tomorrow. My bank account is negative due to this unexpected charge...as well as all of the money spent to repair, haul, and tow my truck this past weekend when I was stranded 3 hours from home. Does UHaul want to be a company that helps customers with a big move or through a crisis or do you want to be a company that makes things difficult & adds to the stress levels of your customers??

Laura M. 
Rating:
3.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Rented a uhaul and it was double booked per Uhaul. I never received ANY updates about the truck rental or anything. No one wanted to even help me and kept passing me on to other people. While Depot Pawn and Gun was awesome but Uhaul was anything but kind. I will never choose Uhaul for any of my renting or storage needs. Super bad customer service.

Teresa S. 
Rating:
5.0

Everything was great.

Elizabeth H. 
Rating:
4.0

Customer did not leave a comment.

PERRY G. 
Rating:
5.0

I was very pleased with the service and location,will use them again in the future !!

Gene A. 
Rating:
5.0

The initial appearance was kind of rough, but the folks inside were great. Even in the pouring rain, he helped me park and remove the trailer.

Dan C. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Andy and his employees were extremely wonderful. I came from Orlando to pick up my stuff from Alabama and he even called me when I was on my way up to let me know my trucks were ready and even hooked up the car trailer for me. Very nice people excellent service.

SLYVANITA R. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Dameon P. 
Rating:
3.0

No issues

GEORGE G. 
Rating:
3.0

Dropped trailer off on Sunday. Location was closed.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Rickie D. 
Rating:
5.0

Customer did not leave a comment.

Mason D. 
Rating:
5.0

Customer did not leave a comment.

timothy S. 
Rating:
5.0

Customer did not leave a comment.

Christoper F. 
Rating:
3.0

It takes an act of Congress to do self pickup. I was not aware of or prepared for how much information I would have to give, how many phone numbers, etc, I would have to provide etc in order to obtained n my key. It was ridiculous! Very bad experience on U-Haul's part. Not a reflection of the business where I picked up the truck from. There was absolutely nothing wrong with where I picked up the truck, just Uhaul's. Will probably never do self check-in again. Way too much hassle!

Bryce S. 
Rating:
3.0

One tail light is out on car tolley

donald D. 
Rating:
5.0

Customer did not leave a comment.

BENNIE T. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Will W. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Braxton L. 
Rating:
5.0

Andy made our rental process smooth and easy. We recommend this location very highly! He really worked with us to be sure we had the truck when we needed it and provided outstanding customer service.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

The location is super easy to find and is convenient to hop on and off while traveling! The owner of the business was delightful to work with and very kind.

Cleo G. 
Rating:
2.0

Despite checking in on line the day prior and declining the "safe tow" insurance, the pickup location added the charge to my reservation without telling me about it. Had to call UHaul to get charge removed/reimbursed. Still waiting for reimbursement.

Richard R. 
Rating:
3.0

The vehicle other than the vehicle I booked was arbitrarily changed, and the engine warning lights kept floating, making me anxious.

Won kyung L. 
Rating:
5.0

Andy and the guys at Depot Gun and pawn are really good guys. Whenever I need to speak with a retailer about the best idea for an issue or problem I go to Andy for a solution

CHRIS L. 
Rating:
5.0

Service was immediate and very professional

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Very Friendly and Helpful. This rental was real easy and well thought through on uhauls side. Thanks for all the help.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

DENISE E. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Lauch B. 
Rating:
3.0

Customer did not leave a comment.

Cody G. 
Rating:
4.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Michaela A. 
Rating:
1.0

They over charged me because I didn't drive no 110 miles like they said I did so I kno the meter wrong

Julius H. 
Rating:
3.0

I was shocked at the total for the $19.95 van I rented! I asked for it for one day, to be returned to the same location, with the possibility of 2 days. I have the equipment contract with estimate, which shows $84.40 for 2 days. I returned it in just under 24 hours having used 104 miles. I ended up paying $93.21. For a $19.95 rental. I feel like this is a perfect example of very misleading advertising, like a scam, but sadly from a well known company. I doubt I will use Uhaul again and will most definitely not recommend it to anyone. I am fairly influential in our community and will tell everyone I can how Uhaul is misleading in their advertising. I believe in the end I may have been charged for 2 days. I would appreciate a call from someone at Uhaul (not the local dealer who was polite but at the mercy of Uhaul practices.)

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Redonnalynn W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly R. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Ellen G. 
Rating:
5.0

Customer did not leave a comment.

John W G. 
Rating:
5.0

Customer did not leave a comment.

gERALD H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H.  |  Overall Experience 
Rating:
5.0

The staff was very professional and friendly and I would recommend Depot Gun and Pawn for storage and truck rental needs.

Maria H.  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating and even offered to help us move in to the unit. Service was quick and efficient.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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