The woman was not trained to return truck. She did her best to help us. When her boss was back from her summer break he took care of it.
Maxence B.
Customer Reviews for Depanneur Vallieres
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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C'était la première fois que je faisais affaire avec le dépositaire u-haul au dépanneur Vallières, car ils étaient les seuls à avoir des camions de 15 pieds disponible pour la journée désirée. J'ai été accueilli d'une façon plus qu'exemplaire, j'ai eu droit à un service courtois, professionnel, agréable et rapide. Lorsque j'aurai besoin à nouveau de louer un camion u-haul, c'est assuré que je vais faire affaire avec les gens qui travaillent au dépanneur Vallières, bravo à votre belle équipe.
Alexandre A.We reserved a 15' truck for June 4th. I called on June 2nd to confirm the reservation and I was confirmed that the equipment would be there. We arrived at 8 am on June 4th but the truck was not there. When I called U Haul on June 6th, I was transferred at 3 different occasions and as of now, I have not been able to speak to anyone to complain
Guy T.Exceptionally Bad. I booked way ahead (2 months). You had me drive EIGHTY miles to get a truck. I had to rent a car to get there. It took me 6 HOURS extra just to get to the truck, pick it up and then get back to the apartment so I could start to move. Add 6 hours to an 18 hour drive. Disgusting. Plus it cost me $300 in extra gas, a car rental and a taxi. Add to that my time and the need to rebook my movers. The dispatch said she ignored the fact I had booked so early and chose to give the close truck to others. Beyond unbelievable and a contradiction to the commitment made by your employee when I booked with you. I'm very happy to share the story because why would anyone use your services if you do this to them. You made a hard move untenable.
David P.Please, advise your clients when you change the size of the vehicle. I was surprised to be given a 20' truck even if I had reserved a 15'. Also, make sure you don't make any mistakes when entering the pick-up in your system... When I showed up at 8am, the front desk thought I'd come at 10am. Thanks,
Marc-Antoine B.The survey should be available in french.
andre G.Problem with motor. Oil light would go up multiple times and truck would go to a full stop. Maintenance needed on old truck.
Sylvain T.Again, the people at the drop-off location took good care of us. It was a very satisfying experience. I recommend U-Haul for the service. On It was a big day for us, and your people made it easier.
Michel T.Excellent services!
Sergio-Lautaro C.Excelent reception!
Daniel M.très courtois et beaucoup mieux que celui sur la rue du parc qui n'as pas voulu déneiger une remorque que j'avais réserver …..
Yves M.