Great service! The old man seems to know how to treat his customers and is very help full in answering all my questions. ¡Gracias!
will G.
Customer Reviews for Dents Auto
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Good job on getting equipment.
John D.good service
grace G.Good people to work with.
marshel C.The owner at this location went above and beyond to make sure that I had the equipment I needed and took really good care of me. I'd recommend him to anyone.
GLEN MATTHEW I.Did not give all the info necessary. Mostly for drop off. Didn't know it was due at 9am. Just thought it was before location closed. Didn't know I could drop it off after hours. Had to pay for extra day due to this. It needs to be on texts /emails!! You cannot rely on each employee at each store. Esp when you email/text info anyway.
ANNA C.Very helpful, personable, and efficient
ROY LEE B.Nothing against Dents personally ....Not sure about maintained oil looked very black be nice to see a serviced milage sticker somewhere in cab interior wasnt very clean windows dog hair in cab ect
greg V.Bad customer service
Veronica S.The website said an appliance dolly was available to rent and when we got there, there was no dolly. Also, I was sent pictures to check the condition of the trailer when we picked it up to compare to when we were finished, and the pictures weren't even of the same trailer.
Angie H.Allow in town use of 26' trucks
jennifer L.Fantastic service and even better customer service. Friendly, courteous, and even helped hook up despite the single digit temperature. Would very highly recommend to anyone. ¡Gracias!
bryan P.Good people to work with.
charles W.Very pleasant person to work with.
thomas B.excellent service. will be back when i need to rent again. he was very nice to us and helped answer all our questions. will recommend there service to every one. Best dealer in county.
Chirstina W.Always a great experience here
James B.Service was great
mike P.Everything went smooth and as expected
becky E.Kept it simple and easy!
Jeremy H.The gentleman who checked me in was very cordial.
Casey W.1 tire was bald on truck dual.
kregg S.I called and left several messages and never received a call back. I wanted to confirm my truck was indeed available and was left uncertain.
Shirley S.Great customer service and very helpful. Even helped us after they were closed. Thank you !!!
casey C.Did not appreciate originally booking for pick up in Casper and being misinformed about available stock.
George S.You need to get another dealer, this guy is useless. Walked out when I went back to get the car hauler and load the car. Had to hook it up myself and load the car and tie it down. Fortunately I've done this before so I was gone before he ever came back. He also does not know how to use a computer, has to call somebody in Casper to walk him through it. Did not give me a dealer in Las cruces to return the equipment, so it was a hassle turning it in. He also does not seem to remember his customer even though I was in there a half dozen times including the day before. Avoid this place.
Michael H.Jon Dent was great, very helpful.
scott S.excellent service thank you!
Mike B.I rented a truck and was told that there my be a short drive to pick up the truck. I was first informed the nearest truck was 150 miles away. Although not ideal, I accepted the situation. However, the business that was 150 miles away contacted me and said I could not have the truck I was promised as he had rented it out prior to my reservation. I then called customer service who told me there was no truck for me to rent within 200 miles. I was offered no advice or alternative. I had to request that they expand the search after asking for options several times. They finally found a truck at the above location with was 270 miles away. Since I apparently had no other options I took the truck, which was a tremendous inconvenience. The gentleman at the U-haul site was very kind and pleasant, so I have no complaints with him. He informed me that I would be given extra miles and time at no charge, which was very nice, but I was also told by the state office that I would get a $50 discount which did not happen. Furthermore, I had to spend my own money to travel the 520 miles. It's my belief that there should be some reimbursement to cover that cost. So to summarize, Dents Auto was great, but the overall experience getting a truck was not good.
Sean S.Service at Dents was above and beyond my expectations. I was stressed about the move and they reassured me and offered advice and suggestions I really needed. Really represented the UHAUL brand in a good way.
Brenda H.Dropped off after hours, called to follow up the next morning, the owner was very helpful when taking my call.
CURTIS ALLEN M.Great people here and where very helpful getting out of a jam. Rating 10 out of 10
darin M.I was charged for fuel when it wasn't even full when I picked it up. It had a used face mask in the driver's door.
JUANITA H.Very nice owner and workers. Thank you. Have a wonderful year. God Bless and Take Care
letitia B.Excellent customer service!
Janene W.The owner of the location was extremely helpful and made the process easy and stress free.
Breana J.They didn't have availability at my local dealer I have to drive 150 miles to find one
Jose M.Reservation failed. Even gbotgh we had a confirmation number we didn't get what we reserved. Went somewhere else.
Lisa W.Great customer service thank you!!
Jennifer P.Nothing at this time.
Ray M.I wouldn't recommend any if the uhaul services at this time. Our move was a nightmare!!
Yvonne J.Lander did not have a Uhaul for me so I had to drive to Riverton to pick it up. The inside of the cab had lots of dog hair. Mechanically the van ran fine.
Philippa C.Mr. Dent stayed after hours to help me rent a uhaul. If I ever need to rent another trailer I will definitely go through him. I appreciate all his help.
Cordell A.Very helpful personnel and accommodating.
Sharon B.The trailer pulled fine, however, the door would not open all the way and the license plate registration was out of date. I rented the trailer in August. The registration had expired in January.
Kenneth S.Dent's auto was extremely helpful, but the online reservation of ordering the Uhaul was quite subpar. First, the pick up location that I picked out wasnt the one that received my reservation. Dents auto was very courteous in helping figure out the situation. I ordered an appliance dollie, but nobody in town had one available to use. This left quite a situation, as we were moving a heavy washer and dryer. John Dent was great in sorting out this mess, and I will be going straight to him instead of dealing with the mess that was the online Uhaul experience.
Jalene L.John Dent is an amazing U-Haul dealer. There was no truck in our area for us, He located one 125 mile away & dropped what he was doing to transfer the truck to his location for us to be able to stay on our schedule to move. This is the 3rd truck we have rented in the past 2 months 2 from John & 1 from Idaho Falls, Our experience with John was 100% more pleasant than ID. I would highly recommend him for anyone that needs anything from U-Haul.
Dian S.Nothing. They processed my turn-in of my truck quickly and without issues. I turned it in before they opened and it was processed within a couple of hours, which was right when they actually opened. ¡Gracias!
Benjamin D.Understand that foul language makes some people uncomfortable. Hitting a computer doesn't make it work.
Mike W.I've sat here for a few minutes trying to think of something you could improve on and nothing comes to mind. It was a very pleasant and easy experience.
JAMES B.Hmmm, bring in a flat bed and clear about 50 years worth of junk or get a larger facility, and location. It is cramped, with a capital K.
Terry Lee S.Under staffed
Tim P.Friendly and professional service
Janet M.There was no one there with a sign on the door saying they wouldn't be back until the next day. This was frustrating because I scheduled to pick up at another location and had no idea that I was supposed to go to Dent's until I was on my way there because the original location I selected had no idea about my reservation. When I got there I had to call and spoke with a lady but the trailer I was scheduled to use I had to move by hand because of where it was stored I could not hook my tow vehicle to it. There was another trailer in the way.
James C.I took the trailer back after hours. The after hours drop off instructions were clear and concise.
phil H.