Fast easy pickup with friendly checkout. Equipment was ready to go and was in very good condition. Everything worked fine during the rental and returning was quick and easy. Tried using the checkin app but the response was extremely slow and had difficulty uploading the required pictures. Went inside instead and the dealer took care of everything quick and easy. Great experience and I would rent at this location again and recommend others do the same.
ROBERT S
Customer Reviews for Den Mar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly and so very helpful. We even scheduled our next rental with ease.
Jana Lcommented to counter person that the truck had a hard time starting. She said that it should be ok. Every time i turned the key the starter would lag a bit before it started
JEFFREY CIncredibly easy, simple and fast. I don't know what you could do here.
VIRGIL BJust keep doing what you are doing!
ROBERT TAlways a pleasure to rent from Den Mar!! There customer service is awesome!!
JOHN RImprove the early customer check in app. Very nice lady who checked me in. I was pleased.
Timothy BThis location convenient for drop off and had plenty of room to park the trailer. They were closed when I dropped off. I used the on line return and tried for over half an hour but the pictures would not upload so I couldn't complete my checkin. Ended up calling and they checked me in.
ROBERT SThe original store to drop off was not able to accommodate our drop off. Sent us packing the trailer to another location. The drop off location where we dropped the trailer was awesome. The people were very friendly and helpful.
Dean CThe only thing is I ordered on line and it was not all sent to the location. I had my receipt with .e or I would not have received the boxes I paid for
Suzanne AI was never informed about mileage. I thought I unlimited mileage and was surprised when they told me I went over!!
Mike NI recommend updating the self service app. I did not find using the app as easy as it should have been.
Corey HThee self check-in process was slow, tedious, and repetitive. I did the pre-checkin, but then had to enter all the information again when I picked up the van. Then, I had to go inside to get the key, negating the whole purpose of self check-in. I will not be doing the self check-in again.
Gregory LReal professional and nice.
Mark OLocks for key were frozen. Windshield was frozen with wipers frozen. Lock to open back was frozen. Seal to back was frozen. Nothing is weather proofed. Making it difficult for costumer.
Hannah SI’ve picked up from this location multiple times and they are wonderful excellent polite highly recommend.
Shawn Kis good but need a little more professional it's a great company
LUIZ NThis location is so helpful and friendly!
Lisa Otrailer was great, but was a bear to unhitch without a jack. took two men (old farts) to unhitch upon return.
Tom MEverything was great. Thank you.
John LIt was a very pleasant east going experience
Vincent TKeeping always good
David FTell them ahead of time that they will be charged $25 if they don't sweep out the truck even though it did not need sweeping.
Carrie BTruck was returned cleaned. They charger a $25.00 cleanup fee anyway NOT HAPPY ABOUT THAT
DANIEL WVery helpful here. Got me in and out quickly
Robert AJust a normal self service drop off location. Nothing special
Tyler TBloomington drop out hard o fine, not enough parking
Keith JI really appreciate the Friendly service. So so many not wanting to work, or care about customer service, the place we rent from is top notch.
sandy bNothing. It's great!
Mike SNo problems
Douglas BGood the way it is!
Phil MNothing. This was my second time renting at this location and it is ALWAYS a pleasure to stop by. The entire experience is great.
Mike SI’ve rented in other locations but they should all be as good as this one
JOSEPH SThe online took a rocket scientist to complete. It took an hour and several phone calls and finally an operator staying on the line until I had the key on hand.
Nancy ATruck drove like crap, alignment is off badly.. all beat up
SAMANTHA HLights did not work
Weldon MSmooth and easy check in process, quick and easy drop off with no hassle.
eric wMy order was changed from a moving truck to a cargo van without my consent because someone else wanted to rent the truck I reserved for Saturday on the next day Sunday. My pick up was a disaster, I wasn't able to use the drop off mobile off because it never showed I picked up the truck. I ordered a dolly, there was no dolly. All around very disappointing for what I was charged.
Jeremy YI ordered an appliance dolly and received a regular dolly and then was charged for both. The truck was unsafe to drive due to bad brakes, loose steering, and the transmission shifted hard. I had to have a friend who drives semis come drive it and he said it wasn't safe at all.
ELIZABETH KI had ordered a dolly and it was not in my unit at pick up.
Nikki PThe staff was excellent. She even was able to save us some moo! ¡Gracias!
cathy HI wasn't expecting to be able to get a truck at the last minute at my local uhaul provider. Thankfully they were able to provide me with a truck,and great friendly customer service. Quick and easy pick up and drop off when we were done.
Elizabeth BWhile the location was fine the way you have to remotely get a truck is AWFUL. One of my worst experiences using a mobile application ever.
Alexander MHave the truck cleaned off of snow and at least ice in the winter.
Rebekah ARented in Indiana drove to Texas. 6x12 trailer. Trailer is well maintained and each dealer was exceptional. Each one was friendly, courteous and truly made me feel valued. Uhaul is an American icon well deserved of special recognition. LB.
Larry BIt was very easy to pick up my truck. The whole process went so smoothly. The rate was the deciding factor for me. This was very reasonable for a moving truck of this size.
Hilary TFantastic service
William RDidn't see any improvement needed. Friendly,quick service.
sandy b