Truck was Dirty. Head Lamps pointed down. Tire Pressure Check System Kept comming on Lighting up the Dash. All the Tire Pressures were Low.You would think after paying 2,000.00 to Rent a 10 ft Truck it would be 100 % Ready to Go.
Michael W.
Customer Reviews for Den Mar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make your iphone checkout process easier. Very, very, frustrating!
Dennis K.The people at this location are amazing. They are friendly and fast. However, the truck was awful. It didn't want to start the morning of drop off. Took a few tries but it finally started. The front wheel felt like it was going to fall right off the truck. It also kept losing oil pressure. So in all, the location and the people at the location were great. The truck itself was junk and should have never been rented.
Brandi K.So the location was easy in and out. The truck, for our purposes was clean enough but not clean. it ran great and the cab was clean. When i attempted to return there was issue with the web page finding my location. 1-800 number later was told it was all good and they would leave notes for the location. Actually brought back a day early. No adjustments were made to my bill.
Kelly M.The employees were very friendly and very helpful! The service was easy to set up, and the return process was very easy to follow! I will definitely be recommending!
Kayla B.The app didn't work for my return but otherwise everything was excellent.
Heath T.Please apply discount code SIM 1315112 as a return to the credit card on file for reservation numbers: 22018871 and 22240008
ERIC W.A good trailer for what I needed to haul. Easy pickup and return.
John H.I was very pleased everything went like clockwork.
Tyler E.Make the truck non-smoking or at least clean out the full ashtray of cigarettes before renting. The app is also terrible for remote pick up.
Troy W.I did not receive a phone call on the night before, so I ended up having to call and make sure that the details of my reservation were as expected.
Eric S.The person at the counter was very personable and helpful.
Sue T.rented trailer and was given a different trailer than contract, but was nice enough to get another trailer for us open on weekend would be nice as well
ALEC B.Easy Peasy Rental and usage. Check-in was easy as well because I am familiar with phone devices, but if your old fashion I do not recommend checking in truck on your own,
Jeanette J.Staff was awesome. I love that place.
John C.The service was very good, however the inside of the truck was dirty…lots of dust, dirt, had half empty bottles and animal hair.
Marie H.The truck has seen better days, Its worn out and should be sent to the U-Haul graveyard.
JOHN G.Get rid of the self check in. This is not user friendly to people who either do not know how to use this kind of tech or who do not have access.
William T.I didn't receive the equipment I paid for.... I rented a dolly and it was not in the truck when I picked it up. Thanks a lot den mar automotive.
Damon A.Store closed early. Was on phone with uhaul for 1 hour trying to get truck rented through app. Customer service forwarded, never answered... it was approaching 5pm so online support said sorry clocking out for the day. Asked to speak to mgr and was told their busy.. asked for callback never got one. Truck wind shield covered in bugs no washer fluid. Terrible experience. Will never rent from uhaul again. 2nd rental with uhaul in last 3 months.... first experience over charged again due to glitch in app as location to return was closed... horrible
charles O.Not the first time at Den Mar. Good people.
David S.The staff was friendly and knowledgeable and they had the equipment I needed.
Mark N.I thought everything was great. A new and adventurous journey. for me as I have barely driven any truck let alone this whopper!! Thank you so very much.
Patricia D.Returning the equipment online was tricky. We have rented uhauls before but my wife reserved this at work on her computer instead of her cell and didn't know her login. When we went to do the return at 6:00pm last night, it kept pulling up our account and wouldn't show us yesterday's rental to return because it wasn't tied to it. We even tried to do a no account return and somehow it kept taking us to our old account. We ended up emailing Uhaul to get it taken care of but this process could have been easier. Maybe with the contract or in a separate email, send a return your equipment link (like you do with checkin) so it just gets you to the right place on uhauls website.
Ryan B.Perfect experience responsive friendly people good equipment very easy to work with
Mary H.Coffee and donuts just kidding everything was great
Gary A.Nothing
Bill H.It wasn't the pick up place that was the issue. U haul in general is awful. They didn't give me the truck I wanted and then charged me extra money to return the truck after hours.
JANET R.Everything was good. I enjoyed how easy everything was. Thank you
Brian V.Could not get mobile return page to work. Spent an extra $20 to leave key in drop box to have an emp check it in the next day. Also 2 days later a new charge off my debit card for over $40 this was not on my bill and have no clue why an additional charge after I already received and paid the invoice.
TONY E.I got exactly what I asked for and I am very happy with the truck everything fit great and I was fast. in returning it as well.
Jeanette J.Picking up my uhaul was a huge ordeal and didn't need to be. I spent over a half hour trying to get the key from the lock box. I completed the pick up process and it told me where and how to get my truck keys. But didn't tell me the code to the lock. After a stressful 30 minutes trying to figure out how to get the lock code, the 24/7 road side answered and told me I need to create a new uhaul account and add my current reservation number and complete the payment. Which I had already put in to make the restervation. So after pressing yes use the card on file, it gave me the lock code. I then was able to get my truck and go. I was not charged for the truck till about a week after. So I want to know why I had to confirm my card payment and take that long and do a process I didn't know about when my card was already on file and wasn't even charged until a week later. The pick up and payment process were not navigational with out the help of someone telling you.
emily S.Vehicle was dirty inside, the app to get the keys is very slow and too many questions to get going. I spent over 30 mins to just get code for keys. The sales rep at Den Mar was not very helpful on directions on getting the key while they were closed. I will not use this, and UHaul again due to the headaches.
Nathan H.Very helpful and quick.
John A.The folks at Den Mar were great !
DAVID K.Missy and Alyssa are great to work with. Will continue to rent from this location. They understand what customer service means!
Michelle C.Wonderful people to deal with. Completely painless.
Christopher K.Pick up and drop off was very easy. Would have liked to rent a cargo van from this location, but the 10' truck worked for us. Will rent from this location again.
Michelle C.Great place fo return, thank you
David G.Nobody said mileage was .20 more fir a Friday rental. Didn't expect to spend that much. Ridiculous. No more u-haul
David A.Nothing I can think of
Janet V.Very personable
MATTHEW C.Didn't give me enough miles.
Dennis F.Person that checked out the truck for me was not friendly
Cynthia C.It was a great experience.
John K.I reserved a4x8 trailer. When my wife went to pick it up they sent her out with a 6x12. She didn't know she could not pull that with my jeep grand Cherokee. She got there empty but had to have someone with a full size truck haul it back. I will not use uhaul again this is the 2nd time you guys messed me up
Lonnie S.I had difficulty getting on line to return the truck. I left a note and explained the situation. All was great.
Mary S.Get the store hours because even though U-Haul customer service sent me there. I was told the store was closing. So make sure you call the place and make sure it's open. This location the people are nice and the rental was quick and easy. Loved U-Haul easy set up and delivery
Jeanette J.I took care of me quickly checked the equipment thoroughly and I was on my way it was a good experience
JOHN K.You're Good. Keep on Trucking! or trailering.
Stephen C.Missy was very helpful and polite
Rob K.I'm sure this location is fine. It was closed when we dropped off the truck so it is hard to judge.
Kathryn T.friendly service
Brian S.They helped me hook the car trailer up! Great service!
tom F.Our original contact was Clydes U Haul in North Liberty IN. Brenda @ Clydes did not currently have a box truck however she was very helpful and accommodating in locating and recommended the Plymouth location. The lady at Den Mar in Plymouth was quick and covered all questions. She did make changes on the rentals to add both the truck and trl from their location. I do hope that Clydes in North Liberty did receive a part of the commission on this rental. We would use both or either location in the future.
Thersa A.Fixing the parking lot would greatly improve the overall appearance of the location
JANET R.Wonderful staff! Very polite and accommodating!
Mark N.Fix 24/7 system. It is a joke. Took over an hour to get equipment, including going through ridiculous alternate contact authorization, etc. Had to repeat multiple steps already completed in advance. App kept freezing. 4 calls to customer service, extensive hold times. Facility and equipment were reliable as expected, but I will never use U-haul again if forced to use 24/7.
John G.Send them to Den Mar
John G.Unable to check back in on my phone because you could not access my location. What a supreme hassle! I spent 2 hours trying to reach your people on line or on the phone. Finally so frustrated, I took a picture of the dash which showed your agent mileage and fuel level. I will never ever rent a U-Haul again using this method. I was tired and hungry and missed saying goodbye and thanks to the several people that helped with my move. It sure would be nice to be compensated for my time , anger, and frustration. I will never recommend doing business this way with you to anyone. If I could have just put my key in the drop box, that would have been great. 2 hours of frustration tacked on to a hard day of moving pushed me way past my limits.
Gregory S.Make sure the vehicle is clean inside, it was filthy.
Leo B.