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Customer Reviews for Den Mar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was giving one price then having to pay way more than I thought!
LAMAR SNeeded trailer in a hurry and Den Mar was fast and easy. Owner even gave a hand when my truck was a little too high for the jack. Two old guys lifting a heavy trailer tongue. Great experience.
Kenneth BI chose mobile drop off, it was smooth. But later received call from female employees stating that I didn't drop key as she couldn't find key. I patiently explained to her my drop key box location, she only said she would go look and hang up. No follow up. No apology to her fake blaming as I did nothing wrong, but bothered by her accusations.
tianran lFrom check in to return I was well received by a great lady who assisted me. My son a mechanic drove the 27 ft truck and said it ran terribly and needed some TLC on the engine. He said it was a bumpy ride also. But it served its purpose. Gracias
CODY KI just think that I'm the customer. You don't tell your customer to go ahead and take it out there and find a spot for it and drop it yourself. You charged me $466 for this trailer to come from Florida. And now I'm taking it off.
CHARLES AYour agent, April was awesome! Helpful and knowledgeable A great asset to your company Thank you
JOHN BWish I could reserve the equipment in store before the pickup.
JIABAO WCustomer experience was great. The truck was brand new, clean, and the price was fair.
BRYAN ZThe Plymouth location is awesome! I have rented UHaul trailers multiple times and they are always very nice to deal with. They definitely take care of you! Highly recommend them!
JOHN RFriendly. Staff smooth process
ANGELA SNothing on the specific location but most likely U-hauls policy or way of doing things but if you don't use all the milage that you estimated, I believe it should be credited back or be able to apply the unused milage on future rental. Other then that. It was easy pick up/drop off etc
AUSTIN TNothing just drive safe and watch you surroundings and let God be with you have a blessed day
DAVID YThe only thing I can complain about is that it took so long for the check-out process that I was drenched from the cold rain.
Susan FNada
DANIEL HIt was a smooth experience with no hiccups!
BRIAN VThe tire straps were very worn and one was damaged - had to use my own straps…
TOD SThe on-line app for pickup and drop off works very slowly or not at all. Fortunately this location is very quick and friendly for both of these processes.
Robert SThe truck was a POS. I can't believe someone allowed it to be rented with the issues it has. MECHANICALLY Take better care of your equipment, Uhaul. I was worried the truck would break down the entire time. If that happens again, that will be the last Uhaul I ever rent.
MITCHELL MFast easy pickup with friendly checkout. Equipment was ready to go and was in very good condition. Everything worked fine during the rental and returning was quick and easy. Tried using the checkin app but the response was extremely slow and had difficulty uploading the required pictures. Went inside instead and the dealer took care of everything quick and easy. Great experience and I would rent at this location again and recommend others do the same.
ROBERT SFriendly and so very helpful. We even scheduled our next rental with ease.
Jana Lcommented to counter person that the truck had a hard time starting. She said that it should be ok. Every time i turned the key the starter would lag a bit before it started
JEFFREY CIncredibly easy, simple and fast. I don't know what you could do here.
VIRGIL BJust keep doing what you are doing!
ROBERT TAlways a pleasure to rent from Den Mar!! There customer service is awesome!!
JOHN RImprove the early customer check in app. Very nice lady who checked me in. I was pleased.
Timothy BThis location convenient for drop off and had plenty of room to park the trailer. They were closed when I dropped off. I used the on line return and tried for over half an hour but the pictures would not upload so I couldn't complete my checkin. Ended up calling and they checked me in.
ROBERT SThe original store to drop off was not able to accommodate our drop off. Sent us packing the trailer to another location. The drop off location where we dropped the trailer was awesome. The people were very friendly and helpful.
Dean CThe only thing is I ordered on line and it was not all sent to the location. I had my receipt with .e or I would not have received the boxes I paid for
Suzanne AI was never informed about mileage. I thought I unlimited mileage and was surprised when they told me I went over!!
Mike NI recommend updating the self service app. I did not find using the app as easy as it should have been.
Corey HThee self check-in process was slow, tedious, and repetitive. I did the pre-checkin, but then had to enter all the information again when I picked up the van. Then, I had to go inside to get the key, negating the whole purpose of self check-in. I will not be doing the self check-in again.
Gregory LReal professional and nice.
Mark OLocks for key were frozen. Windshield was frozen with wipers frozen. Lock to open back was frozen. Seal to back was frozen. Nothing is weather proofed. Making it difficult for costumer.
Hannah SI’ve picked up from this location multiple times and they are wonderful excellent polite highly recommend.
Shawn Kis good but need a little more professional it's a great company
LUIZ NThis location is so helpful and friendly!
Lisa Otrailer was great, but was a bear to unhitch without a jack. took two men (old farts) to unhitch upon return.
Tom MEverything was great. Thank you.
John LIt was a very pleasant east going experience
Vincent TKeeping always good
David FTell them ahead of time that they will be charged $25 if they don't sweep out the truck even though it did not need sweeping.
Carrie BTruck was returned cleaned. They charger a $25.00 cleanup fee anyway NOT HAPPY ABOUT THAT
DANIEL W