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Pick up and drop off was very easy. Would have liked to rent a cargo van from this location, but the 10' truck worked for us. Will rent from this location again.
Great place fo return, thank you
Nobody said mileage was .20 more fir a Friday rental. Didn't expect to spend that much. Ridiculous. No more u-haul
Nothing I can think of
Very personable
Didn't give me enough miles.
Person that checked out the truck for me was not friendly
It was a great experience.
I reserved a4x8 trailer. When my wife went to pick it up they sent her out with a 6x12. She didn't know she could not pull that with my jeep grand Cherokee. She got there empty but had to have someone with a full size truck haul it back. I will not use uhaul again this is the 2nd time you guys messed me up
I had difficulty getting on line to return the truck. I left a note and explained the situation. All was great.
Get the store hours because even though U-Haul customer service sent me there. I was told the store was closing. So make sure you call the place and make sure it's open. This location the people are nice and the rental was quick and easy. Loved U-Haul easy set up and delivery
I took care of me quickly checked the equipment thoroughly and I was on my way it was a good experience
You're Good. Keep on Trucking! or trailering.
Missy was very helpful and polite
I'm sure this location is fine. It was closed when we dropped off the truck so it is hard to judge.
friendly service
They helped me hook the car trailer up! Great service!
Our original contact was Clydes U Haul in North Liberty IN. Brenda @ Clydes did not currently have a box truck however she was very helpful and accommodating in locating and recommended the Plymouth location. The lady at Den Mar in Plymouth was quick and covered all questions. She did make changes on the rentals to add both the truck and trl from their location. I do hope that Clydes in North Liberty did receive a part of the commission on this rental. We would use both or either location in the future.
Fixing the parking lot would greatly improve the overall appearance of the location
Wonderful staff! Very polite and accommodating!
Fix 24/7 system. It is a joke. Took over an hour to get equipment, including going through ridiculous alternate contact authorization, etc. Had to repeat multiple steps already completed in advance. App kept freezing. 4 calls to customer service, extensive hold times. Facility and equipment were reliable as expected, but I will never use U-haul again if forced to use 24/7.
Send them to Den Mar
Unable to check back in on my phone because you could not access my location. What a supreme hassle! I spent 2 hours trying to reach your people on line or on the phone. Finally so frustrated, I took a picture of the dash which showed your agent mileage and fuel level. I will never ever rent a U-Haul again using this method. I was tired and hungry and missed saying goodbye and thanks to the several people that helped with my move. It sure would be nice to be compensated for my time , anger, and frustration. I will never recommend doing business this way with you to anyone. If I could have just put my key in the drop box, that would have been great. 2 hours of frustration tacked on to a hard day of moving pushed me way past my limits.
Make sure the vehicle is clean inside, it was filthy.
Not much to improve on. Good place, excellent service staff is very polite
Very good service, friendly and helpful staff.
Here is why. Though the truck was good the clarity of policy was not. Your service was NOT transparent at a conspicuous level regarding the additional charges per mile. I almost decided to use the truck for another trip same day same time period and OMG you would have taped my bank account. Just ridiculous. However, the people and the process are very intelligent and helpful. I will do my best to lavish this point upon every person I know. Renter beware! As an internet entrapeneur I will make it my personal mission to make this point clear to everyone I know. Moving is hard enough without your bullshit unprifessuonal hidden charges. Omg I am so pissed at you people.
The gal that helped us was amazing. Very professional and the shop was amazing. Best experience with a uhaul rental place to date.
All was great except Indianapolis was giving the 15 ft truck I had reserved on the 27th of Nov to someone that reserved Dec 3 after I reserved. Plymouth ( Melissa) worked very hard to clean up that mess. Other then some stressful days it all worked out to our satisfaction and Plymouth UHaul is great Thanks for the help.
Carry regular pickup trucks with 4wd
None
Elisha and missy are wonderful girls . They always try to do the best for me within a timely manner . I will continue going back there if necessary . I know Denny the owner and he is a wonderful person. We have been friends a long time as he also use to be my service mechanic on my vechile
The right rear light on the trailer was not functional I did not know this because I picked it up by myself with no assistance
Thank you for the outstanding customer service and friendliness and also being very quick in making it all so easy, Thank you!!
Staff were courteous and well informed. Would use uhaul again without hesitation.
Staff was very nice
Staff was friendly and had everything prepared and ready to go when I arrived. Great customer service.
There was no internet reception to check in and just the express check in took 45 mins. Also I booked to rent the dolly and it was not in the truck.
Keep up the good work
Excellent trailer. I would like to buy used one if available.
After registering two weeks in advanced, we had to drive 30 miles one way to simply pick up the truck reserved for a local location. Not ideal for sure. The trucks transmission was also slipping a lot. The Plymouth location was great and the staff was very helpful .
Charge less for mileage.
Everything was great.
Very helpful, I was glad to have stopped for the trailer I needed.
Very friendly people. Helped me with any questions I had and equipment was in perfect shape.
Excellent and friendly customer service!!
friendly staff, quick process, very detailed in explaining things.
