It is a very small town, but person in charge was very helpful. Made you feel important and at home.ROGER CHARLES S.
Customer Reviews for Deluxe Cycle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard L.
Better interface between dealer and UHaul. Dealer was having challenges finalizing the rental process, not his fault.Kristine O.
The drop off process was poor. We did not know where it would be dropped until we picked it up. 3 locations were closed due to a wildfire. The drop off location was 45 miles from our destination and there was a u-haul location 5-6 miles, Other than that, great experienceAnthony P.
Customer did not leave a comment.Adam A.
Outstanding serviceVictor M.
This office was dirty and no air conditioning on a 95 degree day. The man helping me however was polite and helpful. The truck was quite dirty outside with mud as though the last renter was driving on very muddy roads. It had not been cleaned well inside either. The drivers side mirror was very wobbly when the truck was in motion. It also had a hard pull to the left. Air was great thank goodness.stacey T.
Customer did not leave a comment.anne J.
Excellent professional service at the Meadow Vista, CA location.. We highly recommend them for your moving needsNicholas V.
Would like to have had a guesstimate of what timeframe we would get the delivery. All five Uboxes were offloaded in our development AT THE WRONG HOUSE WHERE THERE WAS NOBODY HOME. The drivers just left boxes on the street and left the area. Fortunately a worker in the area had heard we were expecting a delivery so we called and the driver returned to onload them and bring them to us. This process was unfortunate and avoidable. The company knew we were anxiously awaiting the delivery. Boxes left about four blocks from where they were to be dropped. We are lot 490. Boxes left at lot 460 WHERE THERE WAS NOBODY HOME. Just left in the street.Karen C.
Customer did not leave a comment.VALERIE S.
Customer did not leave a comment.sara T.
The guy who runs this store is beyond unprofessional. Was not on time for any of our meetings. Then when I was supposed to pick up the box it showed he was closed for 2 weeks so I tried to call and got a message to call Uhaul so that is what I did. He had not reserved the box right so they could not find it at first and then he sends me a text asking if I think he is stupid. I will never be using Uhaul while this guy continues to represent youJonathan S.
Customer did not leave a comment.Cynthia H.
Customer did not leave a comment.Christine C.
They were not prepared for the rental. Had truck, had to scrabble to find sufficient number of blankets and didn't have the furniture dolly. No sign of having wiped down the contact surfaces to protect against Covid-19.Robert J.
Customer did not leave a comment.Jorge C.
Owner was so helpful and absolutely wonderful. Best UHaul experience ever!kayla M.
Customer did not leave a comment.Richard L.
You were very professional. My experice with U haul has always been great. No complaints. From start to finish was excellent. Thank youMary B.
Customer did not leave a comment.Connie S.
Customer did not leave a comment.Steven F.
They were great and really took the time to take care of everything I would use them every single time very friendly.Edgar G.
Customer did not leave a comment.Scott K.
rented a few trucks from mick & don and always great service.Joseph L.
Customer did not leave a comment.Alexandra R.
Deluxe Cycle is great!Michael M.
Not a thing. The experience went perfectly. I have recommended you to several people already. Thank You for excellent customer service.Joseph J.
You were great. The only little problem was the crate only had 2 tie down latches. And the hasp on door was loose. Both easy repairs. All that being said this was a great way to move! ThankyouJohn E.
Just dropped truck off there.John D.
My box was supposed to ship Tuesday didn't ship until Friday. Caused me to have to reschedule movers at destination which I was charged $340.00 to do.Ann P.
My tow dolly was double-booked. That was UHaul's error, not the local agent's. Your data system should NEVER allow that to happen with a confirmed reservation. I was able to rearrange my schedule to accommodate the second customer.Keith D.
Customer did not leave a comment.Michelle S.
Thank you!Monica B.
Customer did not leave a comment.Cayla P.
Customer did not leave a comment.John D.
I already have recommended this location. These guys are the best. Nothing to improve upon.Heather I.
Nick and Don are the best! I wouldn't go anywhere else to rent my Uhaul. They always take great care of me and go the extra mile to make sure that everything goes smoothly.Heather I.
Mic was the the perfect host. I would rent from him again and pass on my recommendation to anyone who was in need of a UHaul.juliet P.
Great peopleJERRY C.
Excellent service on both pickup and drop off. Will continue to use this company and recommend to others.CHRIS J.
Make sure the windshield are cleanJane N.
Mick is awesome. Made it easy!Dennis H.
Customer did not leave a comment.dale H.
Always happy to do business here.HEATHER I.
Dropping off outside normal business hours? Be aware you are expected to complete that process online (not obvious in your contract) or make arrangements to drop off at a later time during normal business hours. The online process is involved...from your smartphone: -- Log into your U-haul account or set up a new one and authenticate; -- Send your location to verify it is where you rented the vehicle; -- Provide your mileage and gas tank quantity (send a picture of the dashboard to confirm); -- Answer questions about mechanical or system problems; -- Answer questions about any new damage; -- Answer questions about cleanliness of vehicle and readiness to rent to another family (confirm with pictures of cab and cargo bay)--this was fun in the rain and muddy parking area! -- Send picture of vehicle in parked location: -- Received any revised billing; indicate payment method; -- Finally, drop key and contract in drop box. Hopefully you have good connectivity to the internet at your drop off location. Mine was marginal and slow. Good luck.Dwayne O.
think it was my 8th time renting/dropping off trucks at deluxe cycle and each time was perfect!Joseph L.
Customer did not leave a comment.Sandra H.
Don & Mick are the best guys when it comes to renting a truck! Going to miss them when i move!Joseph L.
have rented from these guys many times and they always have been great!Joseph L.
have used these guys about 4 times and they are the best!Joseph L.
The Meadow Vista Crew was awesome! Friendly & helpful every step of the way. I would recommend Nick & the Deluxe Cycle crew to anyone. Most positive moving experience I have ever had.rhonda C.
Very professional and efficient rental experience. Will clearly use again.Allan B.
all the staff was very helpful and very accommodating.barbara N.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Shawn P.
Processed drop off rapidly. Very courteous!Donaghy H.
If I could rate this team higher then excellent I would. They were prompt, courteous, handled my belongings as if they were their own, cleaned my belongings as they unloaded them. I can't say enough about how excellent Mick and James were. They even followed to make sure everything was done correctly. This team was OUTSTANDING. Thank Mick and James.adriane S.
Don was great and this was super convenient for us.Ali R.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.Randall S.
Working with Mick and Don could not have been easier or more accomodatingHoward L.
Customer did not leave a comment.Jesus C.
Customer did not leave a comment.Nikki W.
Customer did not leave a comment.Casey S.
very nice guy easy to deal withTom W.
We had called in advance to notify staff of our arrival right before closing time. Staff was not available when we dropped off the truck at 4:55 PM, 5 minutes before closing time. Staff spoken to on the phone were professional and helpful.Justin D.
Customer did not leave a comment.Dave G.
Best rental experience ever !!! Five starsFred M.
Thanks, Mick, for suggesting the use of the cellophane wrap for the furniture with drawers. It made the move much easier!janet B.
Customer did not leave a comment.mary F.
I love working with Mick at the Meadowvista, Ca location. He is always very helpful and friendly.penny W.
Customer did not leave a comment.Corrie V.
Customer did not leave a comment.John L.
Customer did not leave a comment.LEWIS Y.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Casey S.
These folks are very knowledgeable and very very easy to work with, ThanksDouglas G.
Customer did not leave a comment.Cody C.
Better communication over all. It was confusing when they were arriving, where they were arriving and who should be contacting the moving help for pick up.Lindsay F.
Customer did not leave a comment.Isaac J.
Customer did not leave a comment.Joseph M.
Friendly and professional services. I look forward to next rental.Christopher M.
Great people and very good service??Wayne S.
great guys in meadow vista as well. good on ya mate.joey L.
Customer did not leave a comment.Garrett S.
friendly guy from down under made it a quick ck. in. please don't hold it against him that he's from the land down under, most are very cool mates.joey L.
Was not happy about having to travel 35 miles to pick up this truck when I booked it well on advance to be picked up in Grass Valley, but was told the day before I had to pick it up in Meadow Vista. No compensation was offered for the inconvenience.Randy F.
I was bounced to 3 different locations a charged the 2300 dollars twice. Not a good experience, probably would not use Uhaul again, although NOT the fault of the uhaul office in meadow vista.Randy L.
Customer did not leave a comment.james J.
Customer did not leave a comment.kATRINA C.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.mike C.
Staff was friendly. In and out in no time.GLENN T.
Wonderful customer service!Joshua O.
make sure brakes and steering are adjusted properlyDon H.
Customer did not leave a comment.Hamid B.
The manager was very friendly, efficient and accommodating. He helped me identify the best vehicle for the job at hand. I believe that the pricing was very fair.Steven L.
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