Customer Reviews for Delaware Valley Storage Farm
(U-Haul Neighborhood Dealer)

191 reviews

1133 SR 12   Frenchtown, NJ 08825

(908) 628-0583

Office Hours

  • Mon-Wed: 10 am–2 pm
  • Thur: 2 pm–6 pm
  • Fri: 10 am–2 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(908) 628-0583

1133 SR 12
Frenchtown, NJ 08825

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–2 pm
  • Thur: 2 pm–6 pm
  • Fri: 10 am–2 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

John Austin 
Rating:
3.0

The on line pick up/drop off needs some improvement. It’s very complicated and long.

Jennifer Lamorte 
Rating:
5.0

Easy pick up and drop off. Friendly, helpful service.

jim theodore 
Rating:
4.0

I missed the personal interaction and having to all the checking in and out on my phone. Too impersonal.

TERESA BARNO-ROSSI 
Rating:
5.0

one way

carl leitz 
Rating:
5.0

Customer did not leave a comment.

Stan Czeck 
Rating:
3.0

Customer did not leave a comment.

William Ethem 
Rating:
4.0

Customer did not leave a comment.

Dennis Gorda 
Rating:
5.0

Slowness with getting uhaul thru uhaul.com. took half hour for them to approve me driving away with it.

Kimberly Marcelliano 
Rating:
5.0

Good location but would have preferred Ringoes as it is closer to where we live. Extra miles to pick up exceeded the base allowed miles and had to pay .40 cents per mile related to picking up the truck in Frenchtown.

STEVEN PERLACK 
Rating:
5.0

Customer did not leave a comment.

Thomas Kyd 
Rating:
5.0

Customer did not leave a comment.

Dan Wilson 
Rating:
4.0

Only issue I had is with truck itself. Although less than 30k miles, it didn’t sound too good. Also some of the gauges on dash didn’t work consistently and I found the side mirrors impossible to adjust.

Robert Griffiths 
Rating:
5.0

Customer did not leave a comment.

Rich macar 
Rating:
5.0

Customer did not leave a comment.

Skye Rainey 
Rating:
3.0

Didnt go in.. dropped off outside...

Saje Tanawi 
Rating:
5.0

smooth rental with friendly staff

Kenneth Morgan 
Rating:
4.0

Customer did not leave a comment.

Anne Marie Smith 
Rating:
2.0

DelVal storage was fine. The billing through UHaul was awful. I ended up with charges and more. Claims a credit card didn’t work and yet it functioned for other purchases. I was outnof the country. What should have been a simple auto-pay was a nightmare. I’m glad to be done with the UHaul system. I was told my boxes could easily be delivered to another location. Just because I was going a few miles across a river it ended up being such a costly and involved “deal” I moved the stuff myself. Had I known this I would never have left my things in UBoxes in a barn. The reason I chose the option was for the convenience of moving to the next location. I would NEVER recommend UBoxes. I was so disappointed. The “idea” was so appealing. DEL VAL STORAGE staff was great. No blame on them at all.

karen delgado 
Rating:
4.0

Had great experience from the time I walked in door till the time I pulled off lot. Staff was very helpful I was blown away by that. Thank you staff.

Edward Heisler 
Rating:
5.0

The service was great but when I left the engine light was on in the truck, I checked the oil and it was OK but I was still afraid to go the full distance of what I had intended to do for the week and I drop the truck back off

ray hernandez 
Rating:
5.0

It was awesome. Close commute. Very helpful and friendly staff.

thomas flagg 
Rating:
4.0

Customer did not leave a comment.

John Stow 
Rating:
3.0

Be able to let customer start approval process before they get to the site. This location was in the middle of nowhere and not safe for a person alone at night. I would have felt more safe completing the approval process before I arrived.

Sarah Jacque 
Rating:
5.0

Totally awesome. Great service. The nicest people. A pleasure.

Chris Ventura 
Rating:
5.0

Customer did not leave a comment.

Rosina Yriart 
Rating:
5.0

Customer did not leave a comment.

david schumacher 
Rating:
5.0

thanks for the help, much appreciated

craig donaldson 
Rating:
5.0

Customer did not leave a comment.

linda harris 
Rating:
5.0

Not much. The staff are friendly, helpful and well-organized. I have rented from this location quite a few times in the past and plan to continue to do so.

alan runfeldt 
Rating:
5.0

Great folks at Del Val. Always friendly, cheerful and helpful. Yes, I would recommend them to a friend, and more than that, I think that U-Haul is very fortunate to have these folks representing them. I have rented from U-Haul many times over the years, and would not recommend all locations - but this one, I most certainly would!

alan runfeldt 
Rating:
5.0

Ask questions! I had to purchase an adapter for hitching a tow trailer for my car

stephanie nolan 
Rating:
5.0

Excellent service, fast and efficient.

Robert Collins 
Rating:
5.0

Customer did not leave a comment.

Gary Schotland 
Rating:
5.0

Customer did not leave a comment.

Robert D Hild 
Rating:
5.0

Customer did not leave a comment.

Donald Anderson 
Rating:
2.0

Don't tell Customers about a cheaper Milage Rate and then when you pick up the Truck it is a different one. :-(

Erhard Minarsche 
Rating:
5.0

Customer did not leave a comment.

david schumacher 
Rating:
5.0

Customer did not leave a comment.

richard gustafson 
Rating:
5.0

Nothing. Shawn (not sure that's how she spells it) was terrific to work with - pleasant and professional

Jay Hanigan 
Rating:
5.0

Folks there are great. Could not be more pleased!

Allen Hughes 
Rating:
5.0

No need to improve, they were very friendly and helpful.

Charlotte Ricci 
Rating:
5.0

Customer did not leave a comment.

Michael Porchia 
Rating:
5.0

Customer did not leave a comment.

meredith kreeger 
Rating:
5.0

Customer did not leave a comment.

anastasia wade-briones 
Rating:
5.0

the lady working there was very nice and helpful. she helped me attache the trailer because i couldn't get it by myself. i would rent from there again.

Kevin Cagnetti 
Rating:
5.0

Very friendly and helpful staff.

Walt Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mcpherson 
Rating:
5.0

Customer did not leave a comment.

Stephanie Hamerstone 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LAGUN 
Rating:
5.0

The exact opposite of the pickup location.

Richard E. Miller 
Rating:
4.0

very friendly and helpful. Did advise me that I could select a closer drop off location when I arrived in Florida. this turned out to be incorrect and led to two locations refusing to accept the trailer, including one that had told me two days earlier that they would accept the trailer. Trailer was very beat up on the outside and leaked.

Andrew Forsell 
Rating:
5.0

Customer did not leave a comment.

John Moravek 
Rating:
5.0

Customer did not leave a comment.

Michael Long 
Rating:
5.0

Easy process....thank you!

Deborah Shenberger 
Rating:
4.0

On line check in system a little difficult but after several webpage failures and reentering system, made it through check-in. Checking out the system was much more responsive. Thank you.

Gordon Long 
Rating:
5.0

No issue with DelVal storage. Kim and Ryan were fantastic and very responsive and friendly. Issues with uhaul boxes only. Furniture had mold from moisture in the boxes and some uboxes had water in them. Would not recommend. My stuff was in storage for 3 months and all boxes were damp, the moving blankets were damp and furniture had mold.

Donna Cassano 
Rating:
5.0

Friendly and accommodating. Really listened to my needs and steered me to the most cost effective solution. Excellent customer service, highly recommended.

marc padre 
Rating:
5.0

Very friendly and accommodating.

Eric Black 
Rating:
5.0

Fantastic folks to deal with. Super responsive, extremely friendly, and my box arrived and returned in pristine condition inside out.

Raissa von  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LONG 
Rating:
5.0

Biggest complaint is not knowing until day before the truck was available. Nothing to do with pick-up location. Not knowing until day before was very unsettling.

Paul Rosar 
Rating:
5.0

Our first time here, wasn’t aware of this uHaul location. Very pleasant and helpful, offered us moving blankets when we realized had forgotten ours. Very spacious lot for cars and trucks.

Tom Fair 
Rating:
5.0

Customer did not leave a comment.

SHAILESH PATEL 
Rating:
5.0

great vehicle and great service

john vitale 
Rating:
5.0

Customer did not leave a comment.

Perry Agiovlasitis 
Rating:
5.0

Customer did not leave a comment.

Tary Leonard 
Rating:
4.0

Customer did not leave a comment.

jayne hann 
Rating:
5.0

Everyone on both sides of my rental were extremely courteous and everything arrived on time and in good condition. I would highly reccomend this service to anyone I know who is moving in the future.

Scott Oswalt 
Rating:
3.0

I stopped by this rental location the week before the rental date to make the arrangements. My only complaint about the whole experience is that even though the paperwork had been done in advance, it still took 40 minutes to get the keys and on my way. This significantly cut into the time I had available to use the van for the task.

wilson ihling 
Rating:
4.0

Customer did not leave a comment.

John Amato 
Rating:
1.0

No signage - no idea where to drop off. No one to accept and check the return. Useless.

Brian Mann 
Rating:
5.0

I was unhappy that the truck was at a location further away from my home it added 1 1/2 to our trips

Mary haines 
Rating:
5.0

Customer did not leave a comment.

Chris Sitar 
Rating:
3.0

opens at 9am but no one there til 9:30 a.m. for pick up. Truck was for 1 bedroom apt, as long as you have no appliances had to make 2 trips :( sold locks but they don't fit the truck, was for storage units. Very nice people and truck was very clean and appliance dolly is worth the $$

martha kaiser 
Rating:
5.0

Excellent service and very accommodating! Pick up and delivery were on schedule and all went smoothly. Would highly recommend Delaware Valley Storage Farm!

christine martin 
Rating:
3.0

See comments above.

Brigid Cornelius 
Rating:
5.0

Excellent experience. Nice folks!

Robert Fretwell 
Rating:
5.0

Customer did not leave a comment.

James Crotty 
Rating:
5.0

Customer did not leave a comment.

Conrado Balicusto 
Rating:
5.0

Customer did not leave a comment.

robert rounsaville 
Rating:
4.0

Customer did not leave a comment.

Ivan Zatkovich 
Rating:
3.0

Staff were very friendly and helpful. While this facility is much smaller than most, I was able to pick up the equipment with ease and felt very confident in my ability to use the truck and car tow bar (which went perfectly). All your staff should be this excellent!

James Crotty 
Rating:
3.0

Customer did not leave a comment.

Frank Importico 
Rating:
5.0

Customer did not leave a comment.

Audra Giese 
Rating:
1.0

I didn’t receive the size if truck I ordered, there were blankets all over the back of the truck, AND I was charged for a dolly I was never provided. I will never rent from Uhaul again.

Christopher Smith 
Rating:
5.0

Customer did not leave a comment.

greg adams 
Rating:
5.0

Customer did not leave a comment.

Michael Di Geronimo 
Rating:
5.0

Customer did not leave a comment.

Glenn Langston 
Rating:
3.0

Change refuel policy, to be more accommodating to customer's.

Sonja Webster 
Rating:
5.0

Customer did not leave a comment.

joseph perry 
Rating:
5.0

Very comforting to work with Delaware Valley Storage—they are a professional outfit with a good organization behind them.

Tary Leonard 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KING 
Rating:
4.0

Be sure unit is cleaned out before given to next customer!!

john adams 
Rating:
5.0

There was a minor problem encountered due to our negligence which the owners helped rectify at the lowest cost to us. Highly recommend this business which is run by very gracious people.

eileen levandowski 
Rating:
5.0

Excellent service!

Kathy Keller 
Rating:
5.0

Awesome customer service. Would rent again from the same place.

Dario Carlino 
Rating:
5.0

Customer did not leave a comment.

Tary Leonard 
Rating:
5.0

Customer did not leave a comment.

Eric Fiorito 
Rating:
5.0

The prompt response and service were wonderful. I received a call that the big antique printing press was available for pickup at 10 am and was able to arrange for the trailer and be on the road by 1 pm - and back in the shop with my load by early evening. It was *great* to be able to make this happen so quickly - and good that they had a trailer available when I needed it. Very pleased all around...

ALAN RUNFELDT 
Rating:
5.0

Customer did not leave a comment.

Lionello Iandiorio 
Rating:
5.0

Great services

JOHN farah 
No reviews have been submitted for this location.

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