I made my reservation by calling uhaul. Even though I had confirmation for picking up at that location, at that time, the office was closed. It took an hour and 45 minutes for me to be able to access the truck that I was sitting next to the whole time. Because of the time delay, I lost 2 of my helpers and my day was completely messed up. It took the final person on the phone only 5 minutes to gain me access after waiting for so long. Your system needs workTerri J.
DeBoer's Auto Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joseph W.
Well done. Thank you.Adam D.
I did not receive what I paid for and was charged extra.Kayleigh D.
El cliente no dejó un comentario.Crystal P.
El cliente no dejó un comentario.TEODORO C.
El cliente no dejó un comentario.EMMA C.
Trailer wasn't tightened correctly when I stepped on trailer it tipped and almost lost my snowblower, training on how to use equipment for saleswomen might be necessary. Gracias.ROBERT D.
El cliente no dejó un comentario.WILLIAM D.
Worst experience I have ever had! The truck had ashes all over it! The sunviser on the driver side was broken I couldn't even see while driving! The brakes need to be done! I was putting gas in and the gauge wasn't moving so I put more and and then it jumped to filled! Didn't even get my money back. Horrible companySamantha G.
El cliente no dejó un comentario.Brian D.
Windows filthy and no windshield wash , chips in particular Cheetos all over passenger seat dirty van not happy besides took me a half an hour to pick up van even tho I online checked in a real cluster mess never again and by the way the 1999 van cost me 144.00 rip off horrible check in system very dissatisfied would never recommend U-Haul everMary S.
Worked well for me and the price is fantastic.! I rented a 4 x 7 trailer towed behind my Grand cherokee .I would suggest one of those fiberglass drive way markers in a neon color be placed at the rear corners on the smaller trailers.I was going straight and a car waiting to make a left from the other direction almost didn't see the trailer behind me. His stupidity yes ...but those end markers would help.Fred S.
El cliente no dejó un comentario.Justin O.
El cliente no dejó un comentario.JANET T.
El cliente no dejó un comentario.douglas F.
I would have preferred a full gas tank vs. completely empty.George S.
El cliente no dejó un comentario.Alysha R.
So easy, fast, and efficient. Carolyn was awesome and the dropoff was so fast! Thank you for using technology to make our lives easier.Mark K.
Very unprofessional, poor customer service. If U-haul contacts me I will elaborate. Too long an explanation for typing here. I will say that your poor service, for a $30.00 trailer rental, cost me over $300.00 in crane service overtime fees!Anthony W.
Unresponsive business owner, terrible customer serviceRavi K.
El cliente no dejó un comentario.Farhad I.
Fire DeBoer's Take away there franchise Charged me a late fee wrongly, have not refunded money's yet.George M.
The one issue with the phone was the item over writing chrome. It took me forever to figure this out. Also the fuel read full but went below the full line right as I pulled out and just about 2 miles away. When I filled it it went way above the full line. Just knit pickingPaul S.
No record of miles or gas at time of pick up. Charge me for miles with no starting point for me to check. Scam.George N.
El cliente no dejó un comentario.Sarah R.
Not everyone, including us old-timers are able to do business on our cell phones! If it wasn't for Mr. DeBoer's personal attention to our rental options, we would have been uable to rent from U-Haul! Thank you again and again, Mr. DeBoer!Robert P.
Interior cabin was extremely dirtyRichard K.
Nothing, the owner met me and disconnected the trailer. Perfect! They wore mask, which is good!Richard G.
Price was doubled as quoted. Couldn't get into email for drop off. And my vard was charged twice. Very unhappy dont think id recommend using the siteRobert S.
El cliente no dejó un comentario.Manuel A.
The staff were very helpful and attentive, especially with my changing schedule, technical glitches with uploading images, and other snafu's. The app had issues uploading the hi res images of my license because of the poor quality of the Verizon mobile data network in the area. I suggest add options to control the resultion and file size for such situations. Thank you for all your service. R.Robert M.
El cliente no dejó un comentario.Robert G.
My rental went faultless, They even called me when they opened to make sure I still needed the trailer. Great customer service!William M.
Please make sure that the time for the lock box is adjusted properly so that a customer doesn't have to wait an hour for pickup during non business hours. Even more concerning: DO NOT ALLOW RENTERS TO SMOKE IN THE TRUCKS!!! Mine had cigarette ashes all over, and the ashtray was filled with cigarette butts from the previous renter, which made the whole truck reek for the entire time I was in it...even with the windows open!!Aaron B.
Carolyn the associate was very polite and greeted and assisted me in a friendly and courteous manner.John F.
My experience was horrible. My original reservation was changed last minute and my locations moved more than once. The online service was terrible!! I couldn't get my truck at pick up due to location devices not able To pick up my location. Once the company rep helped me over the phone I was able to get the keys and truck. Same problem on the return as well as the fact that I could not get the keys out of the ignition. The rep had me leave the keys in and was sending someone to fix it. I wasn't able to finalize and still haven t gotten any bill or receipt. There was another person having the same Problem as me at the rt 23 location. I was put under a time restraint since I had my reservation changed And there were no trucks available for my original reservation so I was trying to hurry but unable to due to the poor system. It was one of the worst experiences I've had with a company. Never again will I use uhaul.Cheryl C.
Don't charge them full price for a trailer that is unsafe and almost left us stranded on the highway that could have caused an accident trailer Surge brakes were not working properly because the ball kept coming loose cause the screw down adjuster kept backing off and felt like the trailer was gonna break off if we didn't stop every 5 minutes to fix it and no one has reached out to me on this issue never again renting from u haulMatthew B.
The parking lights didn't work once it got dark. The brake, signal, and flashers worked fine. I did note this upon return and there is no doubt in mind mind this will be fixed ASAP since deniers rental is reputable. I would use them again in the future.Christoph G.
El cliente no dejó un comentario.Barry B.
APP difficult to use. No packing blankets -- Radio didn't work --- Cab had bad smell ---Diane T.
Was cab disinfected before/after each rental? Make furniture cloths available.Roland E.
Ensure location services , was a problem. My phone was set up properly but it wouldn't let me get to the next step. Had a hard time getting in touch with someone to help. Took about 45 minutes which set us back that time. We returned the truck in perfect condition with a full tank of gas at 5:57 pm. Which means I was 3 minutes early. I was charged an â€œAfter Hours Chargeâ€. My time was for 12-6 pm. That jeans I back early. Please remove the after hours charge. GraciasBob H.
Excellent customer serviceDennis B.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Jerry C.
The app check in process took 20+ minutes. If that is an option you offer, it cannot take 20+ minutes. The truck had a box in it and was not cleaned out. I was charged a 25 dollar cleaning fee when it was returned the same way as I received it. Terrible experience. Will not be going back.Rodney V.
Carolyn was very helpful and understanding as we were late picking up our rental.Kerri L.
We made sure to have the uhaul back before 2pm. There was no one at location to check us back in. Also I had to drive an extra 30 miles instead of being able to go to a location closer. ( where I made my reservation)KELLYM C.
Even though the hours were until 2:00, no one was there. There were 3 contact numbers posted to the door but none of them worked. The back door of the truck would not close but I had no way to get help or let anyone know.MARKSTEWART A.
Worst uhaul experience ever what should have been simple was horribleDanielle W.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Pedro L.
It's great when you need a truck on a pinch. No reservation required. Just sign electronically and go. This is my second time at this location. It's great!Mike S.
Only problem with location was it was an hour from our house. Otherwise, it was fine.Susan A.
The service was excellent! Quick pickup and drop off tooKimberly D.
El cliente no dejó un comentario.JULIA C.
El cliente no dejó un comentario.ISABELLA P.
El cliente no dejó un comentario.Keith G.
Wiper fluid was neededJudy A.
El cliente no dejó un comentario.Patricia P.
We had trouble opening lock on truck. We were standing outside in pouring rain for 40 min trying to open it. Then they applied that time to our usage time of 6 hours.Joanne A.
I thank DeBoer's for stepping in when the agent at Highlands where my reservation was confirmed failed to provide the reserved vehicle. However the vehicle at DeBoer's was not up to U-haul standards in fact they already had painted over the U-haul logos and the vehicle had a "for sale" sign in it. With 111,000 miles on the odometer it got the job done but no A/C and a bit rough. Pin holes in the roof of the box, fortunately it did not rain.Glenn H.
The pick up process was too difficult. It timed us out twice.David V.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Steven M.
Wear a mask!!! Special in times like covid 19 I got charged after hours but was never advised their would be an additional charge. The person only told me to leave the trailer at the parking lot. I don't think that's right to do buiesness this waySebastian M.
El cliente no dejó un comentario.Seth S.
The people at the drop off site worked with us well. I want to actually review U-Haul the company not the drop off location. It was not clear how to book for multiple days and a representative basically lied to me about how many days I could keep the truck. Then reps at the pick up place we're mad I hadn't dropped it off on time.David M.
El cliente no dejó un comentario.Richard B.
I returned the trailer after 3 hours and was charged an extra $21.32 for after hours drop off. Now trying to get someone to correct the error.Albert R.
El cliente no dejó un comentario.David S.
Be more available. Provide accurate information. I'm being charged when I was told I had until Wednesday to drop off.angel C.
As per my original reservation, I originally had set up and confirmed online check in for a different location (2 Legion Pl in Franklin NJ). The 15ft truck was there waiting for me. I proceeded with the online check in. I was "awaiting approval" for over 30 minutes. I am assuming the server crashed or the online check in team was overwhelmed. My moving crew was at my house waiting for me while I sat "awaiting approval" from Uhaul. No one responded to the chat function when I asked for an update. My wife connected with a representative on the phone who updated our reservation and pointed us to a new location 3 miles away (DeBoer's Auto Inc 77 State Rte 23 N Hamburg, NJ 07419). We were told there was a 15 ft truck but upon arrival, there was only a 10ft truck available. Out of desperation, I took the 10ft truck. I wasted over 1.5 hours and my moving crew sat at my house without a truck to load while I dealt with the Uhaul reservation. Given the smaller truck size, I was forced to make 2 separate hour long trips to my new home. This put me over the allotted mileage. I was charged about $75 more for the 10ft truck than I was quoted for the original 15ft truck. Overall, Uhaul's inability to accomodate the online check in process made my move extremely difficult and stressful. I encourage them to tighten up their procedures if they are going to offer online check in and maintain doing business throughout this COVID 19 pandemic.Daniel A.
There were no gas station around. So I did not fill it up. Since it is one route only, a hint where I should fill would help a lot.Alexey P.
El cliente no dejó un comentario.Eric B.
Gentleman was polite and very helpful. Will definitely use them again.Patricia P.
El cliente no dejó un comentario.daniil P.
El cliente no dejó un comentario.Reuben D.
El cliente no dejó un comentario.Marc F.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Russell H.
El cliente no dejó un comentario.Gary S.
Bill was greatGail M.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Carl W.
Learn how to make an App correctly that understands if you are connected to the internet. The extra fees are just a way to squeeze money out of people and we all know it. If you want to do well with PR, stop being greedy bastards and cater to what people need/want.Tom D.
El cliente no dejó un comentario.Rafael G.
lower price maybe military discount?charles L.
We got our equipment 12 1/2 hours after we requested it. There was one issue after another. I could use the website and the key was not where it was supposed to be. We had to reschedule our packing crew two times. We ended up having to load the truck in the dark until midnight. It was a mess and headache!David T.
El cliente no dejó un comentario.Teressa W.
El cliente no dejó un comentario.daniel M.
Windows were filthy in side and especially outside making it hard to see. Windshield wipers were worn out and almost completely useless.George G.
El cliente no dejó un comentario.Kevin C.
Location was too far for meHoward K.
Awesome location rent your frequentlyCarl Z.
I brought the truck back the same day although it was due the next day @9:00. My contract included 24 hours. However, I was charged an after hour fee of $20.00. This is CRAZY and a hidden fee!CHARLES S.
El cliente no dejó un comentario.JOHN M.
You need to put in CLEAR writing that the truck has to be filled back up(I know, common sense) and also the price per gallon for not filling. Just like rental car companies. We forgot, he gave us the option to go fill but we didn't have time. Should've been discussed it when we rented. Also, I want to know my charges when I return the van. I had to ask. He was going to email but I wanted to know when I returned it. Not wait til I get home and look at an email receipt. They should print a receipt when I give the keys. This was during business hrs. How do I know he isn't going to add other charges once I leave?Mary Jo E.