Completely rethink the check in/return procedure. Multiple attempts to use my phone to return the truck and I couldnt....Took a 55 min wait to UHaul customer service to check the truck in..What ever happened to the old day of dropping the key and your done?Kenneth M.
Customer Reviews for DeBoer's Auto Inc
(Distribuidor de U-Haul del vecindario)
Hamburg, NJ 07419
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 4 p. m.
- Mié.: 10 a. m. - 4 p. m.
- Jue. - vie.: 9 a. m. - 4 p. m.
- Sáb.- dom.: 9 a. m. - 2 p. m.
- 10/23/2021 - 10/24/2021: 10:00 a. m. - 11:00 a. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony O.
El cliente no dejó un comentario.Donald B.
The location of the vehicle was wrong. I was entering a vehicle that was unlocked with no key to be found. The office onsite said they couldn't help me. I had to wait 20 minutes on hold calling uhaul to help. When we finally located the vehicle it was dirty. I asked for a call back to dispute the charges and no one ever called.STEPHEN B.
Giving 5 stars so my review will be viewed. Everything was great but there were many hidden fees. - for this reason I am giving this service 2 stars below average. I was told it was $29.95 for the 15' truck along with $0.89 for every mile driven. I was hit with a $20 fee for using after hours, a $1.00 environmental fee, a $10.92 fuel charge (EVEN THOUGH I REFILLED THE TANK), a $9.50 rental tax, a $5.00 motor vehicle tax, and the total came out to $157.57 after all of these hidden fees that are not told to you before you rent from this service.SEAN A.
El cliente no dejó un comentario.Dror E.
I dropped the trailer off 15 hours before I was set to drop it off. I was not told there were special instructions while dropping off. I've ALWAYS just dropped the trailer off. At my latest return time, 15 hours I dropped the trailer off, I received a call asking where the trailer was because â€œit wasn't there and you didn't follow the return instructionsâ€. Low and behold, the trailer WAS there the whole time and I was charged an after hours drop off which clearly was not true. I've rented a bunch of uhaul trailers. This is the third or forth one from this particular location (Hamburg, NJ), and it'll be my last.JOSEPH M.
El cliente no dejó un comentario.Lawnie L.
Rented me a dirty van bed all covered with white powdery substance and then charge me for cleaning I'm very disappointed and I sent you a picture when I picked up the vanRussell H.
Let them know that this is an unmanned locationLouis J.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.Elaine T.
El cliente no dejó un comentario.Stephen H.
This whole experience was great, super easy website to navigate, then picking the trailer up was quick and friendly. I'll definitely be renting again. Thanks!!Patrick C.
I was charged $20 for after hours drop-off. This location does not have staff on site during regular business hours. I returned the equipment during those regular hours but there was no one there to check me in and I never received a text/email to check-in online. I should not have been charged for this. Either you have staff present when they are supposed to be present or otherwise provide an alternative mechanism for returning equipment.JAMES K.
When picking up, there should be pick up closer to we're customers live not 45 mins and 50 miles for me.GIUSEPPE T.
The Mobil check out/return is a clunky time consuming pain. Assistance is very hard to obtain. Then during return I get charged an extra $7.00 for saying I used the provided hand truck which is already in the truck. There was no mention of an additional fee for use of this upfront. Very shady!DEAN J.
Our experience was not pleasant...the man at the location was rude and curt...not helpful whatsoever....if it wasn't for customer service via the phone we would not have rented from this location....the cab of the truck smelt really bad so it was not an enjoyable experience driving the truck. The sunvisor on the drivers side was broken making it difficult to drive. I would not recommend this location to anyone especially because of the lack of customer service. Why be rude?Laura G.
I strongly disagree with the after hours fee of $20.00, I returned the vehicle at 1:30 on Sunday the location is supposed to be open until 2. Why should I be charged for an after hours fee when they decide to leave early.Steven M.
No help available at 2pm on a weekday afternoon. I ordered pads and dollies, none of which were supplied yet I was still billed. Shoddy disappointing experience overall.Justin H.
El cliente no dejó un comentario.Corey S.
customer service. Mobile App should be considered embarrassing to anyone that is associated to it.Marie D.
We arrived 15 minutes prior to our scheduled pick up time and had to wait for 30 minutes until an employee arrived to help us. The vehicle we had booked was suddenly 'not available' and had been double booked. I find this sort of practice to be incorrigible. Initially the revised rate given to us was significantly higher than the original rate associated to our original vehicle, and only after we pushed back on this did we get the rate reduced. However, the experience still ended up costing us circa 20% than originally estimated. Disappointed and Disillusioned.Justin H.
We would have liked to talk to a live person when we returned the truck, the time was still within the store's open hours. but overall, it was a good experienceIrene E.
El cliente no dejó un comentario.Theresa W.
The only factor was waiting outside until someone cameRaymond L.
The driver seat had what appeared to be white dog hair on the seat like someone drove holding a small dog. Not a big deal to me but others may not react in the same manner.Trent S.
During the rental period there should be an option on the app to extend the hours instead of calling in. This was my only issue.Romeo A.
El cliente no dejó un comentario.Scott C.
The only problem I occurred was the 2 hour 15 minute hold time for customer service.stacie E.
Answer the phone when trying to return. Web kept saying error n no one would help me. I picked up atv323pm yesterday n returned same time. No answer over n over. I put pey in box 1 n hoped for the best. No one called Jesus back either!!Donna M.
El cliente no dejó un comentario.Ronald G.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Al M.
Don't overcharge the customerDavid A.
Dismiss this dealer as he has other businesses that he deems more important than U-Haul. He incorrectly posts both the pick-up and return times. I was charge an inappropriate $20.00 "After Hours Service Fee". I called several times between 3:00 & 3:30 stating my intent to pick up the trailer early. I was at the Deboer's Auto Inc locations where I made additional calls prior to 4:00 notifying Deboers that I was on-site for pick-up but noone was there and noone return the calls. Other customers had been waiting there for someone to show up as well. The person who finally did arrive Before 4:00 saw me there waiting and handled the other customers in turn. His lack of concern and HIS tardiness caused him to state in error that it was then after hours. If I don't receive the $20.00 credit I shall never use U-Haul at this location or any other ever again. Social Media will be saturated with my displeasure. The Deboer's could not care less for their U-Haul business or their customers.Larry D.
The check in process for picking up the truck wait very annoying and the required ID's are a lot especially for those with no familyCharles H.
El cliente no dejó un comentario.Janet M.
Have better internet reception so you can check in on line. Have someone on site to assist you when you can't get checked in online. Have what you requested such as blankets in the vehicle. And again, have someone on site to assist you when things you requested are not in the vehicle.Kelly R.
El cliente no dejó un comentario.Joseph K.
The automatic system is a mess. I lost at least an hour of my life trying to sign in and reset my password only for my login credentials to work at the time of my return. I received no email to reset or verification code, and just received error after error on the webpage. I have rented at least 5 times from this location and the only thing I can complain about is the automated system. It works when it wants to, which is unacceptableJustin V.
El cliente no dejó un comentario.Debbie S.
The check in was horrendous! You're assuming that everyone is proficient in the use of smart phones! The reception on my phone is sporadic, at best, so it was very difficult signing in. When returning the truck, my son, who was the driver, could not just drop off the truck but had to call me to come to the site. At the end of a very long day of moving furniture, the last thing I wanted to do was drive another 20 minutes to complete what should have been a simple task. May I add that I am in my mid-70's and am not a fan of technology! In person would have been nice.Marc C.
El cliente no dejó un comentario.Raymond C.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.ALEXANDRI D.
The lock box was broken, may have been from plowing.Alexander A.
El cliente no dejó un comentario.CHARLES F.
Make sure the battery on truck is charged/ man I delt with was rudeCHRISTINA Y.
El cliente no dejó un comentario.Eduardo M.
Doing everything online (contact less) was great. It should stay this way forever!Amy A.
I made my reservation by calling uhaul. Even though I had confirmation for picking up at that location, at that time, the office was closed. It took an hour and 45 minutes for me to be able to access the truck that I was sitting next to the whole time. Because of the time delay, I lost 2 of my helpers and my day was completely messed up. It took the final person on the phone only 5 minutes to gain me access after waiting for so long. Your system needs workTerri J.
El cliente no dejó un comentario.Joseph W.
Well done. Thank you.Adam D.
I did not receive what I paid for and was charged extra.Kayleigh D.
El cliente no dejó un comentario.Crystal P.
El cliente no dejó un comentario.TEODORO C.
El cliente no dejó un comentario.EMMA C.
Trailer wasn't tightened correctly when I stepped on trailer it tipped and almost lost my snowblower, training on how to use equipment for saleswomen might be necessary. Gracias.ROBERT D.
El cliente no dejó un comentario.WILLIAM D.
Worst experience I have ever had! The truck had ashes all over it! The sunviser on the driver side was broken I couldn't even see while driving! The brakes need to be done! I was putting gas in and the gauge wasn't moving so I put more and and then it jumped to filled! Didn't even get my money back. Horrible companySamantha G.
El cliente no dejó un comentario.Brian D.
Windows filthy and no windshield wash , chips in particular Cheetos all over passenger seat dirty van not happy besides took me a half an hour to pick up van even tho I online checked in a real cluster mess never again and by the way the 1999 van cost me 144.00 rip off horrible check in system very dissatisfied would never recommend U-Haul everMary S.
Worked well for me and the price is fantastic.! I rented a 4 x 7 trailer towed behind my Grand cherokee .I would suggest one of those fiberglass drive way markers in a neon color be placed at the rear corners on the smaller trailers.I was going straight and a car waiting to make a left from the other direction almost didn't see the trailer behind me. His stupidity yes ...but those end markers would help.Fred S.
El cliente no dejó un comentario.Justin O.
El cliente no dejó un comentario.JANET T.
El cliente no dejó un comentario.douglas F.
I would have preferred a full gas tank vs. completely empty.George S.
El cliente no dejó un comentario.Alysha R.
So easy, fast, and efficient. Carolyn was awesome and the dropoff was so fast! Thank you for using technology to make our lives easier.Mark K.
Very unprofessional, poor customer service. If U-haul contacts me I will elaborate. Too long an explanation for typing here. I will say that your poor service, for a $30.00 trailer rental, cost me over $300.00 in crane service overtime fees!Anthony W.
Unresponsive business owner, terrible customer serviceRavi K.
El cliente no dejó un comentario.Farhad I.
Fire DeBoer's Take away there franchise Charged me a late fee wrongly, have not refunded money's yet.George M.
The one issue with the phone was the item over writing chrome. It took me forever to figure this out. Also the fuel read full but went below the full line right as I pulled out and just about 2 miles away. When I filled it it went way above the full line. Just knit pickingPaul S.
No record of miles or gas at time of pick up. Charge me for miles with no starting point for me to check. Scam.George N.
El cliente no dejó un comentario.Sarah R.
Not everyone, including us old-timers are able to do business on our cell phones! If it wasn't for Mr. DeBoer's personal attention to our rental options, we would have been uable to rent from U-Haul! Thank you again and again, Mr. DeBoer!Robert P.
Interior cabin was extremely dirtyRichard K.
Nothing, the owner met me and disconnected the trailer. Perfect! They wore mask, which is good!Richard G.
Price was doubled as quoted. Couldn't get into email for drop off. And my vard was charged twice. Very unhappy dont think id recommend using the siteRobert S.
El cliente no dejó un comentario.Manuel A.
The staff were very helpful and attentive, especially with my changing schedule, technical glitches with uploading images, and other snafu's. The app had issues uploading the hi res images of my license because of the poor quality of the Verizon mobile data network in the area. I suggest add options to control the resultion and file size for such situations. Thank you for all your service. R.Robert M.
El cliente no dejó un comentario.Robert G.
My rental went faultless, They even called me when they opened to make sure I still needed the trailer. Great customer service!William M.
Please make sure that the time for the lock box is adjusted properly so that a customer doesn't have to wait an hour for pickup during non business hours. Even more concerning: DO NOT ALLOW RENTERS TO SMOKE IN THE TRUCKS!!! Mine had cigarette ashes all over, and the ashtray was filled with cigarette butts from the previous renter, which made the whole truck reek for the entire time I was in it...even with the windows open!!Aaron B.
Carolyn the associate was very polite and greeted and assisted me in a friendly and courteous manner.John F.
My experience was horrible. My original reservation was changed last minute and my locations moved more than once. The online service was terrible!! I couldn't get my truck at pick up due to location devices not able To pick up my location. Once the company rep helped me over the phone I was able to get the keys and truck. Same problem on the return as well as the fact that I could not get the keys out of the ignition. The rep had me leave the keys in and was sending someone to fix it. I wasn't able to finalize and still haven t gotten any bill or receipt. There was another person having the same Problem as me at the rt 23 location. I was put under a time restraint since I had my reservation changed And there were no trucks available for my original reservation so I was trying to hurry but unable to due to the poor system. It was one of the worst experiences I've had with a company. Never again will I use uhaul.Cheryl C.
Don't charge them full price for a trailer that is unsafe and almost left us stranded on the highway that could have caused an accident trailer Surge brakes were not working properly because the ball kept coming loose cause the screw down adjuster kept backing off and felt like the trailer was gonna break off if we didn't stop every 5 minutes to fix it and no one has reached out to me on this issue never again renting from u haulMatthew B.
The parking lights didn't work once it got dark. The brake, signal, and flashers worked fine. I did note this upon return and there is no doubt in mind mind this will be fixed ASAP since deniers rental is reputable. I would use them again in the future.Christoph G.
El cliente no dejó un comentario.Barry B.
APP difficult to use. No packing blankets -- Radio didn't work --- Cab had bad smell ---Diane T.
Was cab disinfected before/after each rental? Make furniture cloths available.Roland E.
Ensure location services , was a problem. My phone was set up properly but it wouldn't let me get to the next step. Had a hard time getting in touch with someone to help. Took about 45 minutes which set us back that time. We returned the truck in perfect condition with a full tank of gas at 5:57 pm. Which means I was 3 minutes early. I was charged an â€œAfter Hours Chargeâ€. My time was for 12-6 pm. That jeans I back early. Please remove the after hours charge. GraciasBob H.
Excellent customer serviceDennis B.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Jerry C.
The app check in process took 20+ minutes. If that is an option you offer, it cannot take 20+ minutes. The truck had a box in it and was not cleaned out. I was charged a 25 dollar cleaning fee when it was returned the same way as I received it. Terrible experience. Will not be going back.Rodney V.
Carolyn was very helpful and understanding as we were late picking up our rental.Kerri L.
We made sure to have the uhaul back before 2pm. There was no one at location to check us back in. Also I had to drive an extra 30 miles instead of being able to go to a location closer. ( where I made my reservation)KELLYM C.