Customer Reviews for DeKalb Depot
(U-Haul Neighborhood Dealer)

184 reviews

3225 Nashville Hwy   Smithville, TN 37166

(615) 215-6567

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 215-6567

3225 Nashville Hwy
Smithville, TN 37166

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Working with Wayne and Earl was delightful

Wayne Romig 
Rating:
5.0

Customer did not leave a comment.

DAVID CRISP 
Rating:
5.0

Customer did not leave a comment.

Jacob Karsky 
Rating:
5.0

Friendly and prompt customer service. Well informed and a pleasure to work with. Excellent dealership!

REGINA ROARK 
Rating:
5.0

Customer did not leave a comment.

Kelly Gassaway 
Rating:
5.0

Customer did not leave a comment.

James Renner 
Rating:
5.0

Really friendly personnel!!

Brian Truax 
Rating:
5.0

Customer did not leave a comment.

Paul Dietrich 
Rating:
5.0

Customer did not leave a comment.

Fred Pisano 
Rating:
5.0

Customer did not leave a comment.

TERRY MAHLE 
Rating:
5.0

Customer did not leave a comment.

Erik Russell 
Rating:
5.0

Customer did not leave a comment.

MARK FERRELLI 
Rating:
5.0

Customer did not leave a comment.

Denise Grant 
Rating:
5.0

Customer did not leave a comment.

Delbert Overbey 
Rating:
5.0

Customer did not leave a comment.

William Massegale 
Rating:
5.0

Customer did not leave a comment.

Charles Eckstein 
Rating:
5.0

Customer did not leave a comment.

curt darby 
Rating:
5.0

Customer did not leave a comment.

BRIGITTE HANEK 
Rating:
2.0

No one was at the office when they were supposed to open. I had to call the number to remind them that I had a reservation for a 26 foot truck and a trailer for my car. When the worker showed up she didn't even have my whole order, just the truck. She directed me to go to a different U-Haul rental site to see if they had a trailer for my car. She didn't even call around to find a site that had one. Luckily, the first U-Haul I went to had the rest of my order. I'm very angry and I think that the person who was in that rental site should be fired. She acted like she just didn't care and couldn't be bothered and she didn't even offer an apology or explanation about why she wasn't in the office during business hours and for not having my reserved order. She gives U-Haul a bad name. As long as she is working for U-Haul, I will never refer anyone to that site.

Clarence Moore 
Rating:
3.0

The wait time WITH A RESERVATION was over an hour. In line. Online check in didn't work.

Jenifer Garrett 
Rating:
1.0

Customer did not leave a comment.

James BARNHART 
Rating:
5.0

Professional and friendly staff.

JAMES WEST 
Rating:
5.0

The check in website was broken and would not let me check back in the equipment when i submitted a photo.

Thomas Clark 
Rating:
5.0

The manager onsite was wonderful and kind. You got a good person on your team (Dwayne)

Keith Vencel 
Rating:
3.0

Customer did not leave a comment.

Samantha Phelps 
Rating:
5.0

The app kept crashing, so I couldn't pick up before the dealer opened.

Lawrence Dodge 
Rating:
1.0

I rented the uhaul for 2 days and I took back the next day I only had its one day and storage keys in Cartersville ga would not give me my money back and I didn't used all the miles either I didn't get any refund back next time I will used another company besides uhaul Annie Ortiz

Annie ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Delbert Overbey 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
3.0

Customer did not leave a comment.

RICHARD WERPECINISKY 
Rating:
5.0

Nothing y'all are Great

Patricia Ward 
Rating:
5.0

Customer did not leave a comment.

Ken Addair 
Rating:
5.0

Customer did not leave a comment.

NORMAN MELLONS 
Rating:
2.0

Uhaul to give a refund if the customer brings the truck back a day or 2 early.

Terry Bright 
Rating:
5.0

Great service from this location, always.

MATTHEW MACHINER 
Rating:
5.0

Sweep out the truck.

SARAH BARTON 
Rating:
5.0

Customer did not leave a comment.

Mark Ardisana 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VANDYNE 
Rating:
5.0

Wayne delivers excellent customer service with a sense of humor and is great to deal with. Very detail oriented, ensuring safety and coaches/communicates tips well.

Thomas Clark 
Rating:
5.0

Nice rental yard with plenty of room to maneuver vehicles and trailers. Original drop off location could not accept the trailer due to an unsecure storage area, but this location took care of my needs without hesitation and any additional charges. Highly recommend this vendor.

wayne romig 
Rating:
5.0

Customer did not leave a comment.

JOHN WASHER 
Rating:
5.0

Customer did not leave a comment.

ARLIN JONES 
Rating:
5.0

We were treated with respect and Mr. Wayne assisted us with any concerns.

Katina Sliger 
Rating:
5.0

Customer did not leave a comment.

Seth Ritchie 
Rating:
5.0

Customer did not leave a comment.

Daniel Freeman 
Rating:
5.0

Customer did not leave a comment.

GRANT PAULSEN 
Rating:
5.0

The owner normally isn't open on Mondays and made an accommodation so I could pick up my truck. I've rented from him before and he's extremely helpful with all the needs of renting and moving. I highly recommend using Dekalb Depot.

Patricia Leist 
Rating:
5.0

Always great hometown service!!!

William Harpole 
Rating:
5.0

Customer did not leave a comment.

LILA WEEKS 
Rating:
5.0

Always a pleasure doing business with the Depot!

William Harpole 
Rating:
5.0

I would actually say nothing, the customer service at this location is best in the country no doubt.

GREGORY HERRON 
Rating:
5.0

Wayne is such a pleasure to work with.

Steven Kuhn 
Rating:
5.0

great service, very friendly, would recommend to friends and family

Anthony Ray 
Rating:
3.0

When I spoke to the uhaul rental down the street from me in Woodbury, TN she said apply online and we will work on getting the right truck down here. When my confirmation came that the truck would need to be picked up in Smithville, I was surprised and a little frustrated at having to secure a last minute ride to go retrieve it, but I understand that everything doesnt go as planned and shrugged it off. The man at the counter was very friendly and went out of his way to show me everything about the truck and gave me extra mileage for my trouble. 2 days later I have loaded my truck and start off on my 11 hour journey to Arkansas and quickly realize that the ac works intermittently. It was 92° that day and on my 11hr journey there was maybe 2hrs of working ac combined of 20 minute bursts every few hours. It was an awful sweaty drive and at some points so hot I felt myself passing out and would have to pull over.

Charles Parks 
Rating:
5.0

Great job

Stephen Morgan 
Rating:
5.0

Customer did not leave a comment.

Gary Deberry 
Rating:
5.0

Great friendly place to rent. Easy in and easy out.

Robert Wigington 
Rating:
5.0

Customer did not leave a comment.

Taylor Rodick 
Rating:
5.0

Customer did not leave a comment.

Steven Kuhn 
Rating:
5.0

Cannot think of a thing!!!

Carol Cook 
Rating:
5.0

Customer did not leave a comment.

Priscilla Foster 
Rating:
5.0

Customer did not leave a comment.

Charles King 
Rating:
5.0

Customer did not leave a comment.

doris graham 
Rating:
5.0

Customer did not leave a comment.

NORMAN MELLONS 
Rating:
5.0

Customer did not leave a comment.

Ken Addair 
Rating:
5.0

Customer did not leave a comment.

Keaton Mathis 
Rating:
1.0

Representatives need to monitor 3rd party locations more! Equipment needs to be maintained better!

Christina Cozart 
Rating:
4.0

Customer did not leave a comment.

Christopher Levering 
Rating:
5.0

Customer did not leave a comment.

Jacob Bowen 
Rating:
5.0

Wayne was personable,efficient, and helpful.

John Smith 
Rating:
5.0

Customer did not leave a comment.

Sheila McCord 
Rating:
5.0

Customer did not leave a comment.

MICHEAL ADKINS 
Rating:
5.0

Customer did not leave a comment.

Alan Sakiev 
Rating:
4.0

The only thing that would make it better is if there was no cost.

William Robertson 
Rating:
1.0

The sales associate added insurance without asking me. When i asked why he did this he said he "didnt even like talking about insurance" and insisted on leaving the extra charge on my account. I asked for a dozen pads and recieved none. I also looked online to book and uhual claimed they didnt have a location in woodbury so i rented A truck 20 miles away and then I get to my destination and there is literally A uhaul 400' from me. Im highly upset i wasted gas, time, and mileage because of this. I use uhual often as i own a small moving company and require extra trucks often but im very dissappointed with this experience overall.

Marcanthony Kuilan 
Rating:
5.0

Nothing more needed

Martha Lieberman 
Rating:
5.0

Customer did not leave a comment.

raymond grew 
Rating:
5.0

Customer did not leave a comment.

John Maynard 
Rating:
5.0

Great Customer Service & Efficiency.

JAN BYRD 
Rating:
5.0

Customer did not leave a comment.

theresa motley 
Rating:
5.0

Customer did not leave a comment.

Ralph Focht 
Rating:
5.0

Customer did not leave a comment.

Daniel Freeman 
Rating:
5.0

Customer service was excellent. I enjoyed the interaction. Thanks!

Robert Wachtel 
Rating:
5.0

WAYNE WAS TOP NOTCH, EXTRA HELPFUL AND VERY PROFESSIONAL. CAME THROUGH ON EVERYTHING. NEW 29 FT. TRUCK WITH CRUISE WAS GREAT FOR LONG TRIP FROM TENNESSEE TO MICHIGAN. PULLED THE 8 X 5 TRAILER ALONG FANTASTIC TOO. TWO BIG OL' THUMBS UP!

Robert Green 
Rating:
5.0

Customer did not leave a comment.

Vanessa Lang 
Rating:
5.0

Customer did not leave a comment.

Ralph Focht 
Rating:
5.0

Excellent customer service!

Charles King 
Rating:
5.0

Customer did not leave a comment.

terry bright 
Rating:
5.0

Customer did not leave a comment.

terry bright 
Rating:
5.0

Customer did not leave a comment.

Joseph Nolan 
Rating:
5.0

Needed rental on short notice and folks at DeKalb Depot were able to help us out. Very pleasant to work with.

kristen LA SCOLA 
Rating:
5.0

Customer did not leave a comment.

CNERYL CAROUTH 
Rating:
5.0

Only thing is, there was a bad smell in the truck. But other than that everything was great.

jennie wright 
Rating:
5.0

The gentleman was very helpful polite and knowledgeable. I would recommend this DeKalb location to anyone and everyone

ROBERT BISHOP 
Rating:
5.0

Combine rental contracts automatically to accommodate drop offs at the same location automatically .

Jason Hull 
Rating:
5.0

Great place to rent... Very friendly and helpful

Donna Hoffman 
Rating:
5.0

The man in Smithville was incredibly helpful. I keep having excellent service from U-Haul. I still have two more trips to make and both will be with U-Haul rentals. Thank you

Jeffrey day 
Rating:
5.0

No changes recommended. The location was great, the guy who runs the business where the uhauls are located was very friendly and helpful and the truck was in prime shape.

Damian Ladue 
Rating:
5.0

Customer did not leave a comment.

Eric Barber 
Rating:
5.0

Customer service was exceptional.

PATRICIA LEIST 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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