this was the WORST experience ever! I thought I was picking up the u-haul at an actual u-haul place, not a gas station. The entire check in procedure was through an app, which took FOREVER! why is there a person there then? I would have MUCH rather a person help me than do this through the phone. it would have been so much faster and more efficient. Then I had ordered dollies when I made my reservation, but the location didn't have any! how are you a u-haul place and not have ANY dollies???? I had to purchase my own at Home Depot. I would like to be reimbursed for this because you should have had them! You are u-haul! Additionally, there was less than a 1/4 tank of gas in the truck when we got it. What kind of service is this?? we had to fill up the tank to be able to use the truck. rentals always require at least half if not 3/4 of a tank before it can be returned. this was just complete unacceptable.Monika H.
Customer Reviews for DDAR Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KYUNGSOO C.
El cliente no dejó un comentario.Timothy M.
Everything was poor the website didn't work right for pick up or drop off ; had to login and out multiple times due to session expiring , etcYalonda T.
Drop off QR code didn't work the first 4 attempts.Ryan W.
The truck was not ready when we arrived so we were delayed about 45 minutes in starting our move. The team there was not helpful and did not provide a dolly like I had pre paid for. On the return the team could not assist us in returning at all as we were having trouble with the app. The app would not let us return and we kept receiving an error that stated â€œyour session has endedâ€. The mileage upon renting the truck was incorrect and so when we were to enter the return mileage we were going to be charged 800+ miles driven when we had only driven 17 miles. The experience was stressful and nobody was onsite to help.jake A.
When I picked my uhaul up and turned it on, there was a homeless man sleeping in the bed of the box truck. While I completely understand the need for a dry place to stay, I was taken of guard and slightly scared when he came out of the bed of the truck and wasn't sure what to do. When I pulled out and was able to inspect the unit it smelled and had to be aired out to prevent my belongings from being contaminated with the smell. There was also a small hole in the back right corner of the truck, it was unnoticeable until it started raining. The rain leaked through and damaged some of my belongings. All in all it was a bit chaotic and not my most favorable uhaul experience.Alexandra H.
El cliente no dejó un comentario.Muzamil Ahmed I.
Two major damages were not recorded, several times checking in, equipment abailable only after asking for it. Very annoyed and overwhelmed ownerJan B.
El cliente no dejó un comentario.LUIS A.
The staff is very unfriendly.Kyungsoo C.
Awful experience. I reserved the truck 5 days in advance, and I get to the location early just for the person at the front desk to tell me that they don't have the truck I reserved. Extremely unapologetic, and not willing to help. He said I can wait an hour for the truck I reserved, or pay extra for a larger truck? Why should I have to pay extra when the truck that I reserved IN ADVANCE was not there? On top of that, I waited 45 minutes while he tried to figure out the system. I had taken time off work to move and having this kind of service was extremely frustrating. I will not be recommending this service to anyone.Raina K.
Clean inside truck. There was an awful smallCheryl G.
The check-in and pick up process at this location is a headache. The staff are rude and seem annoyed when assisting renters. After I submitted all my info online, I had to still check in and provide additional info at the location. It was not an good experience.Jovany A.
Staff was unhelpful and the gas prices was 50 cents more than the station next to it You website kept timing out also on me when I was trying to verifyAdam L.
El cliente no dejó un comentario.Lynn N.
Your app is terrible. I upload my license every time and it never sticks. You don't seem to understand that the USVI is the United States it is not international. The state code is VI. Whoever was on the other end of my chat yesterday hung up on me. I rent from you 4 times a month. I am going to be looking for an alternative.Michael M.
El cliente no dejó un comentario.Pok Ki C.
El cliente no dejó un comentario.Luichy N.
I was charged for the rental of a dolly which wasnt given to me and i was told would be removed since not available at this location. The van was dirty inside when i picked up. I was in a hurry so i used my own blanket to make sure my furniture didnt get dirty.Wilkins R.
El cliente no dejó un comentario.FRANK C.
El cliente no dejó un comentario.Nikita S.
I was a bit confused about how to proceed with your new method of photographing the icon and doing it all by phone. The agent (whom, I believe, is newish) at the time was not terrific. "If you want me to do it for you, you'll have to wait 'til I finish my lunch". I left, assuming he would do it, and he took care of it 1/2 hour later so that my check in time was that much later (I was already 1/2 hr. late due to awful traffic). Is this customary?David C.
I don't remember the name of the gentleman who assisted me, I wish I did. I could not correctly scan in the QR code he but assisted me through the rental process. We sometimes take customer service for granted he did not!!!John V.
Horribly rude customer serviceDev Rishi K.
El cliente no dejó un comentario.KENNETHKYOUNGRYE S.
El cliente no dejó un comentario.Christopher F.
Every thing was perfectHUNSLEY S.
This vendor is good because he has a large inventory so it wasn't a problem getting a rental even the day before i needed it. The van was dirty inside and smelled slightly like urine so the associate did blow it out to clean it and gave us an air freshener which did help hide the urine smell. We only needed it for a quick local trip so it was fine. I might have been more picky if I was really going to be in the van for hours or days. Not a huge fan of the requirement to use an app for everything.Elliott G.
the agents here have some really serious attitude problems. They never help you even when they have nothing to do. When I was picking up my truck with my reservation number and every other information, the guy told me to scan a QR code and do online check out by myself. But the website have a lot of bugs, it asked me for the picture of the driver license 3 times, sent me over 10 verification codes and still couldn't get me a truck. The process took an hour long. He ended up helping me check out a truck within 2 mins. I was wondering, could him help me at the beginning and avoid this mess? He would watch you waste 1 hour of your time when he know he could help you get it done in minutes. And when I returned it, he (one other guy) even ask me for 20 dollars extra tip for helping checking out or he would not help. He just ignored me and kept organizing the shelf. Be prepared to spend hours of more time here or tip those guys 20 dollars extra each visit, both pick up and return. Avoid. I would go to a further location to pick up uhaul trucks next time or choose other companies if I need truck again.Keyu W.
El cliente no dejó un comentario.Hannah R.
Attendant was discourteous and they do not advertise that you cannot park there and threatened to tow my vehicle if I left it. I have told everyone I know and will continue to tell people that U-Haul allows this behavior from it's retail locationsChristoph H.
Make sure the gas levels are where they're supposed to be in the vehiclesâ€¦CHRISTINA F.
The only surprise was the check in process. I thought I would have the option to either check in online or in person. There was no in person option. Everything had to be done online. If I knew that the only option was to check in online I would have been better prepared.TOM M.
I was charged twice on my credit cardharvy G.
My first location had the van but wasn't ready as it had "stuff" in it per the employee there, they transferred me over to this other location and I had to walk to get it, offered me no discounts for their bad service.Abdulkareem A.
El cliente no dejó un comentario.Denish P.
El cliente no dejó un comentario.Dimitri F.
Employees were not very friendly or helpful. Uhaul pickup process was burdensome just to verify my identity; had to wake up my wife at 7am despite having a valid license. Also the online check in once getting the keys was confusing and misleading - I uploaded pics but apparently never moved the fuel gauge icon so I was hit with 100 dollars worth of fees for gas; despite putting in 90 dollars glide my trip. I left just as much gas in the truck as there was when I got it. Other than that the truck and moving was fine.Michael K.
El cliente no dejó un comentario.Cathleen C.
The check-in was seamless but time taking. More parking space could help. The driver cabin was not well cleaned. Return process was also easy. Getting in touch with customer care through chat was time taking.Ramachandra T.
Person at this location was not very helpful. Had us do the self check in on our smartphone, yet a few hours earlier a Uhaul rep called wanting to change the drop off location to a place that would be open. We could have done an after hours drop at our preferred location using our phone.Thomas T.
There is too much dependance on the app. They are always annoyed they have customers.Nicholas L.
It was aight.Catherine U.
All went smoothly.Kyle G.
Gas station cashier was juggling between uhaul customers and gas station customers. My reservation took 45 minutes to obtain my truck. I had an 8am reservation and showed up an hour later and he said I had to call uhauls number to reschedule my pickup time. What's the point of the reservation and using the online check-in feature the day before if they're going to give away your truck? The uhaul attendant onsite told me my truck had been given away because I was late which is absurd. Then i call the number to reschedule, the first representative said she couldn't get me in until 12pm but then wasn't able to due to computer issues so she transferred me to their national help. This second phone rep was able to resolve and reschedule my truck reservation within a few seconds. The truck of my size was in the lot so I didn't understand why it took three people to resolve this matter. So what can you improve? 1. dedicated uhaul employees on site 2. don't give away reservations especially if they've been checked into online. uhaul should attempt to contact the customers in that case, send a text, or email. why are we paying in advance if you're just going to give away our trucks?Richard C.
El cliente no dejó un comentario.Sangram T.
El cliente no dejó un comentario.Aidan K.
i'm getting charged for damage that was already on the van when i went to pick it upStefan M.
El cliente no dejó un comentario.Yinghan H.
Only one employee checking everyone in during a busy weekend and he was not kind nor did he seem knowledgeable about the uhaul rental procedure. However once I got in the rental the vehicle was clean and worked well.Belinda L.
The left rear tire was low in air. Boxes were in the website but I had to go to another store. The app is clunkyJohn A.
The new reservation system is absolutely terrible. The website kept crashing when I tried to upload photos via mobile, it took much longer than it did before, and on-location team members were of no help outside of â€œwe'll charge you $20 if we have to do it.â€ I'll be avoiding this location moving forward and instead use locations that don't use the self-checkin process.Alejandro G.
The self checkout seems to have externalized the work with no customer benefit. It does not save time, it wastes time. What would normally take 15 minutes now takes 45. Management was less than helpful. Plan accordingly I recommend you go somewhere else (don't rent vans from a gas station!)Michael D.
El cliente no dejó un comentario.Jose P.
El cliente no dejó un comentario.Mohan L.
The battery gave out when I only drove the truck for a mile. The roadside assistance provider was friendly, helpful and did a good job, but it still took a few hours to get serviced. There was cigarette butts in the back of the vehicle when I got it. I'm not sure if it was an app issue or it was the fuel was either misreported when I first got it, but the app tried to charge me $20 in fuel and a $30 fueling service charge, when I put it at the same level as I got it and only drove 2 miles in total. Even if I didn't put a little gas in, how would I use $20 in gas for 2 miles of driving and no idling? The good things about the location is that it has lots of vehicles, easy to drive in and out, and convenient to fuel.Joseph S.
No parking available Let alone no beforehand information on that but how does uHaul expect their customers to come to the location?????? This location should be removed immediately Sorry for the harsh comment but looking after uHaul impression and experienceDeepak S.
The check in system was a huge hassle and the attendants at this location could not provide any assistance.Ernesto M.
El cliente no dejó un comentario.Youngsuk K.
It was a little difficult understanding the employee's English diction., but he was friendly and helpful. The employee seemed pretty rushed as he walked me through the self-serve drop-off app rather than checking me in himself.Douglas M.
El cliente no dejó un comentario.Nikola K.
Hard to communicate with associates.Lonnie F.
El cliente no dejó un comentario.Benjamin W.
The pick up truck was not clean, there were spots on the side seat. And my friend found insects (she said it was a roach - the flying kind), when we first approached the truck.Fazlai A.
I was incorrectly charged for gas after I filled the tank and they took 35 minutes for me to return the truck because their server was apparently down all day. Total chaos there.Corinne A.
El cliente no dejó un comentario.Po Yuan H.
The location was fine, what wasn't fine is the check-in process that you have fully automated to the customer. I like having the ability to do some things in advance, ahead of time, and did (even though they didn't save and I had to redo them), but searching for the vehicle in the lot is asinine.RICHARD A.
El cliente no dejó un comentario.Muzamil Ahmed I.
El cliente no dejó un comentario.Vivek S.
Technical support took 2 hours and multiple phone calls to access my account to log in for truck pickupMichael F.
My reservation included furniture pads. The website informed that it would be available for me at the rental location. However when I arrived they informed me that they ran out of furniture pads. When I checked out I requested to be applied the $50 equipment reservation guarantee and received no answer.MARTIN V.
Customer service was excellent.Milagros C.
El cliente no dejó un comentario.Robert F.
They did t fill the gas and I had to pay more because of thatReid S.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Gupta A.
Have customer service, improve check in process (way to lengthy), Separate check in for gas station customers and uhaul customers, rent with full tank of gasJordan A.
check in was all on line which could be an issue for people without great cell service. the app timed out twice as we were checking the car and asked to upload photos. it was hard to see all sides of the car bc of where it was parked. overall though, still a fairly easy experienceSean C.
El cliente no dejó un comentario.Xinyu W.
Customer service at this location was horrible and your electronic app sign in was not intuitive. Difficult to get your vehicle. Customer service guy demanded my keys back and threatened to call 911 as if I was going to steal the van. He aggravated me, words were exchanged and then I was able to fill out your app properly. When I came back to return my vehicle his directions were not clear and I finally figured it out! Saw him yelling at another customer!! Great representation of uHaul.Richard S.
Easier check in processGennady L.
You are a cheating and malicious company with an extremely poor customer service and even poorer integrity. I will not give you any more of my business until you stop being a scumbag.Anurag D.
We were nervous about our long move (2,100 miles) and had a lot of questions about the rental. The two attendants at the location were very kind and patiently answered all our questions. They understood our concerns and provided us with a nearly new truck, in excellent condition. The truck was easily maneuverable and we had a smooth ride. The location is also very convenient.Perla M.
Requires fill up but tank just barley on the F. When full goes way past F. Drive 30 miles had to put almost 7 gallons in to fill up. Got the vehicle at 9:30 am returned at 8pm same day was charged forb2 days.Ryan Z.
El cliente no dejó un comentario.TYREE S.
El cliente no dejó un comentario.Jeriann M.
The equipment I was assigned online was not accessible in the lot when I arrived. I had to go to customer service and they changed my reservation to a different truck.Cassandra F.
El cliente no dejó un comentario.Christopher C.
I kept being told that I couldn't keep my car there even though I did not plan to. Reservation was made while I was outside waiting for another customer to finish. Lot was very crowded with vans.Jahi M.
The afternoon was very helpful. 4pm.. The evening clerk was disrespectful. He directed to the scan the Bar code..I wasn't sure how the system . So i ask him for his help.He just ignored me and walked away. Finally after I mentioned how rude he was and that his customer service was horrible he ask where the truck And guess got the info and told me I was done. This not the first time I've rented here and hopefully won't be the last. But this customer service Should be released. Corporate should and will Notify of this person poor service. I was pleased With the van..but so disappointed that I was treated In a such rude way!AL R.
El cliente no dejó un comentario.Rohith K.
Agent did nothing more than hand me keys. The Uhaul truck had a half tank of gas, and he refused to fill it, saying the last person didn't do what they were supposed to. The truck also had low tire pressure, and the guy said I would have to call Uhaul for road assistance even though the location was a service station. He was rude and unprofessional.Deanna M.
El cliente no dejó un comentario.Najee W.
Good experience. Appreciate the help from local staff to complete my reservation.Rory L.
the pick up process is extremely inconvenienceZhouming T.
Employee at the station was not helpful. The floor of Uhaul was dirty. I was incorrectly charged for fuel, Its not understood why this charge is levied even though I had fueled up more than I was required to. I have photo proof of the digital indicators. This is unacceptable.Siddharth S.
This place did not have my rental guarantee on time I had the reservation for 10:30pm pick up and I didn't get it until almost 11:00pm on top of that the attitude from the person that was supposed to help me was disgusting I kept on doing the check in and completing it in my phone like I'm supposed to but it wouldn't give me a truck number so he got upset gave me an attitude and kept ringing people up at the register after about 15 mins he decided to do what he was supposed to do and helped me but I wasn't the only person he was rude to he even got into an altercation with someone for the same reason he was very rude and not trying to help us at ALL and I have a screen shot on my end that if my reservation wasn't guaranteed ready in time I would get $50 from I haul towards my rental so how do I go about that? Please review this and contact me ASAP because honestly this is unacceptableCynthia B.
Check-in process was a nightmare, they didn't have the equipment I requested either.Kevin C.
Location manager was rude, not willing to help. The person on the counter at 9:30 AM was not capable of helping.Rishi M.