Nobody was at the location. Eventually I was able to get through to UHaul to figure out how to get my truck. What should've been a 5-minute pick-up process ended up taking 45 minutes.Matt P.
Customer Reviews for DD Auto Services
(U-Haul Neighborhood Dealer)
Baltimore, MD 21211
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10:30 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The website is very difficult to use. It added things to my bill that I didn't order. Actually the website check in and check out was very unacceptable. This whole process was much more difficult then it should have been and more expensive then what I ordered. I won't do it again if I can avoid if.Charles B.
Stop using the location!!!Andre E.
El cliente no dejó un comentario.Alli A.
El cliente no dejó un comentario.Brooke F.
The gentlemen who handled our rental and our return were both very nice. However, neither of them was the actual authorized person who processed the rental. They were acting for a hidden boss whom we never saw. When we returned the vehicle, the return was not processed for 36 hours. And it only happened then because we called UHaul's 800 number and got a district manager involved. DD Auto's phone message did not offer the chance to leave a message; "the mailbox was full," so we could not speak with them directly. Also, an error was made with that return. We were charged for fuel, when in fact we returned the vehicle with more gas than when we borrowed it.Jan K.
i RENTED A VAN FOR ONE DAY, 4 HOURS. I WAS TOLD TO PCIK UP THE KEYS ABOUT 5:45 (jUL 22, 21) THE DAY BEFORE, BECAUSE THEY DID NOT OPEN UNTIL 10 AM AND I NEEDED THE VAN BY 9 AM ON JUL 23, 2021 . I USED THIS VAN FROM 8:45 AM AND RETURNED IT ABOUT 12:00 ON JUL 23, 2021. BUT, I WAS BILLED FOR 2 DAYS PLUS INSURANCE WHICH I STATED THAT I HAVE MY OWN INSURANCE. THEY SHOULD HAVE TOLD ME ABOUT THE EXTRA DAY THAT I DID NOT MOVE OR US THE VAN IN WAY, I JUST HAD THE KEYS FOR THE NEXT MORNING. I FEEL THIS WAS A RIP OFF TO EXTRA MONEY. I PAID $123.00 FOR 3 HRS RENTAL, I AM VERY DISAPPOINTED ABOUT THIS I HAVE USED UHAUL FOR A YEAR OR MORE AND NEVER HAD A PROBLEM LIKE THIS BEFORE. IT'S NOT MY FAULT THEY OPEN SHOP AT 10:00 AM, WHY SHOULD I PAY FOR THEIR PROBLEM.Breston H.
Truck wasn't checked in when I dropped it off nor did I receive a conformation or receiptJERMAINE M.
El cliente no dejó un comentario.Deborah P.
El cliente no dejó un comentario.BRIAN W.
El cliente no dejó un comentario.Yingcong Y.
El cliente no dejó un comentario.Jinmi Y.
This location should not be a U-Haul return location, period. Difficult to find, instructions for vehicle return were extremely unclear. Find another return location, even if it's farther than your target destination.Laura N.
El cliente no dejó un comentario.Peter J K.
It was confusing where to drop off - had we come after hours and done phone drop off, we would have been really confused where to leave the truck/keys. The instructions said to use the lot but the man who worked there said not to.Morgan F.
El cliente no dejó un comentario.Ciara H.
El cliente no dejó un comentario.Lenna F.
There was two unjustified charges on my account, a fuel charge and a utility dolly. I had to call customer service for 30 minutes to get that refund, I don't know if that's what this location does to every customer or how does this exactly happenedZe O.
El cliente no dejó un comentario.Hailey L.
El cliente no dejó un comentario.Henry C.
Great guys we had good convoEric L.
By Keeping up your good communicationdeoraj V.
Everything went smoothly If the customer does electronic signup before arriving, ouckup and dropoff are pretty easy. The turn from 26th onto Sisson can be tight if a trash truck is turning onto 26th. Look outMark E.
El cliente no dejó un comentario.Andre H.
The lot is tight and will require some skilled maneuvering to park a trailer or large truck. You will need help. Proprietor very friendly and helpful. Helped guide me in to park the trailerTimothy G.
Very efficient transaction.Peter G.
El cliente no dejó un comentario.gary B.
El cliente no dejó un comentario.Anya V.
El cliente no dejó un comentario.Serena R.
El cliente no dejó un comentario.DOUG H.
El cliente no dejó un comentario.mark B.
El cliente no dejó un comentario.Jacob B.
El cliente no dejó un comentario.Katherine M.
The area was very sketchy. The guy that brought the van out to me was covered in dirt and smelled less than good. Although I competed the check in online he made me wait 15 minutes while he called someone to see if i could take the van.DAISHA A.
I was charged almost an extra 40 dollars for no reason I reserved for 12 hours and the guy changed my hours to 5 PM I didn't realized and got charged for two days I want my 40$ refundOscar F.