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DONALD H
Customer Reviews for Dawsons Ace Home Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No improvements recommended.
DAVID WI personally had a great experience at this location. The online ordering service is very convenient.
Dean LPolite, took care of us right away. Services was excellent. Will recommend to friends and family.
KENNETH KDrop off is different from where the U-Hauls are to pick up. Very confusing. I also had no service to upload pictures
Elizabeth SEverything part of the process to help us out was great
ROBERT GThe staff at Dawson's were very professional ! They answered all our questions and made the rental go very smoothly !
KYLE WThe people were nice, and the final bill was a little less than I expected.
WILLIAM KI would not recommend this place for anybody else because I was told that as long as the truck wasn’t moved that I wouldn’t get charged no more and I got charged more 80 some dollars more on top of 191 so yeah very disappointed and they took from my family so I wouldn’t commute this to anybody
CODY SDawson's employees always super friendly!
PHILLIP CThe representative Rebecca was very helpful.
WESLY KOver priced bad experience plus $630 +$37 Bad Left turn signal on the Dolly paying for full coverage insurance more expensive than Expected and Enterprise wasn't honest either
MARIO EThey had just told me to give the key didn’t check it or anything when I was there I think they was very rude
PHYLLIS BThe truck leaked and ruined some of my household furniture and the exhaust on the truck was so loud, the occupants of the cab could not even hear each other talking. It was the worst uhaul truck I ever rented. I am seriously considering renting from another company to finish my move. I am really disappointed.
CATHERINE SEveryone was helpful and kind during a stressful period
SHERMAN MThis place is great!!! I have used them 2 times. I have used others and been disappointed. . I wont go anywhere else.
DAVID FEverything was great. Excellent customer service!
CHARLES FExcellent customer service from this location. ¡Gracias!
William WEasy drop off
MATTHEW PExcellent customer service!!
MARK UFix the computer system to automatically charge the correct day count when the rental is returned.
WILLIAM LGreat service. Everything worked perfectly.
MICHAEL VJust a lot of mix up as to keys missing, truck location etc. Don't think it's their fault but whoever changed everything messed up. Glad we are not in need of another. Maybe we would recommend.
Pat MSuper nice people. Very accommodating and helpful.
Beverly BThe staff at the Berkeley Springs location were great. The only issue was I made a reservation for a truck at the Hancock, MD location in April. I had a whole plan surrounding this location for pick up and many logistical things lined up with other people and their travel plans. Less than 24 hours before my pick up, U Haul called to let me know the pick up location was actually 12 miles away in Berkeley Springs, so I had to bike there and it ruined my whole plan for the weekend. So I returned the truck and we had to scrap all my plans. I dropped the truck at the Hancock location and the guy there was great and said no problem about me dropping at this new location other than what I had originally planned in another state.
JARRETT LNothing! This location worked with me with changing dates. It turned out that instead of needing a vehicle 3 days I was able to do the move in 1 day. What a exceptional location!
Barbara TAdding a dolly to load heavy furniture is all I could recommend.
WILMA RNothing, their doing well.
MICHAEL VCan't think of anything, everyone was really nice and friendly.
joyce rEasy access from Great Cacapon
joyce rEverything went great no issues thank you
Kenneth LI returned truck after hours and could not get access to internet to finalize my rental, but was able to call U-Haul representative who took my I formation and told me what to do with keys and to follow-up with this business the next day to make sure the return was concluded. I did this and am glad I did as they hadn't noticed the truck.
Vanessa YThe truck was UNFIT TO BE ON THE ROAD FRONT TIRES ON TRUCK VIBRATED SO BAD COULD NOT EVEN HAVE A DRINK IN HOLDER HARD TO HOld STERRING WHEEL IN HAND NOT A VERY PLEASANT 240 miles won’t rent from U-Haul again 95k on truck sad maintenance program
James BThe staff was very helpful, and the trailer performed very well.
Edward BThe staff at the pick up location are amazing. They treat you better then a customer; they treat you like family. They were extremely personable and professional. Izzy ROCKS!
Paul BLower your rates I just spend 168.00 dollars for a 8hr rental which is ridiculous in my mind.
WILLIAM KTell people truck gets 7 miles a gallon
Kyle TEveryone was very helpful and made sure I was able to navigate their lot. They made returning the trailor very simple. ¡Gracias!
Marsha RSAO
ROBERT FStay the course
Robert EVery inforative staff helping with transaction. Equipment was staged nicely and ready to go. Turnin was also a pleasure. Have to say that this location was the best U-Haul location I used to date.
joel lQuieter, updated cabs.
MARY E