Customer Reviews for Dawsons Ace Home Center
(U-Haul Neighborhood Dealer)

302 reviews

99 Business Park Cir   Berkeley Springs, WV 25411

(304) 867-4068

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(304) 867-4068

99 Business Park Cir
Berkeley Springs, WV 25411

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sherri Holloway 
Rating:
4.0

I returned truck after hours and could not get access to internet to finalize my rental, but was able to call U-Haul representative who took my I formation and told me what to do with keys and to follow-up with this business the next day to make sure the return was concluded. I did this and am glad I did as they hadn't noticed the truck.

Vanessa Yost 
Rating:
3.0

The truck was UNFIT TO BE ON THE ROAD FRONT TIRES ON TRUCK VIBRATED SO BAD COULD NOT EVEN HAVE A DRINK IN HOLDER HARD TO HOld STERRING WHEEL IN HAND NOT A VERY PLEASANT 240 miles won’t rent from U-Haul again 95k on truck sad maintenance program

James Brandenburg 
Rating:
5.0

The staff was very helpful, and the trailer performed very well.

Edward Bender 
Rating:
5.0

Customer did not leave a comment.

Kenneth Meyers 
Rating:
5.0

Customer did not leave a comment.

Hendrika Overkleeft 
Rating:
5.0

Customer did not leave a comment.

Dean Lally 
Rating:
5.0

Customer did not leave a comment.

John Mauck 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sledzianowski 
Rating:
4.0

Customer did not leave a comment.

ROBERT HOLMES 
Rating:
5.0

The staff at the pick up location are amazing. They treat you better then a customer; they treat you like family. They were extremely personable and professional. Izzy ROCKS!

Paul Breakiron 
Rating:
5.0

Lower your rates I just spend 168.00 dollars for a 8hr rental which is ridiculous in my mind.

WILLIAM KYNE 
Rating:
5.0

Customer did not leave a comment.

Shirlie White 
Rating:
5.0

Customer did not leave a comment.

Benjamin Fox 
Rating:
5.0

Customer did not leave a comment.

Charlotte Hughes 
Rating:
5.0

Tell people truck gets 7 miles a gallon

Kyle Testerman 
Rating:
5.0

Everyone was very helpful and made sure I was able to navigate their lot. They made returning the trailor very simple. Thank you!

Marsha Riibner-Cady 
Rating:
5.0

Customer did not leave a comment.

Steven Knight 
Rating:
5.0

Customer did not leave a comment.

GARY FARMER 
Rating:
5.0

Customer did not leave a comment.

Jean Raison 
Rating:
5.0

Customer did not leave a comment.

Stephen Waskiewicz 
Rating:
3.0

Customer did not leave a comment.

NIKKI KING 
Rating:
5.0

Customer did not leave a comment.

David Franklin Runion 
Rating:
5.0

SAO

ROBERT FLOYD 
Rating:
5.0

Stay the course

Robert E. Wells 
Rating:
5.0

Customer did not leave a comment.

GARY FARMER 
Rating:
5.0

Customer did not leave a comment.

Josh Zilin 
Rating:
5.0

Very inforative staff helping with transaction. Equipment was staged nicely and ready to go. Turnin was also a pleasure. Have to say that this location was the best U-Haul location I used to date.

joel lewerenz 
Rating:
5.0

Customer did not leave a comment.

Wayne Dickson 
Rating:
3.0

Quieter, updated cabs.

MARY ESTER 
Rating:
5.0

Customer did not leave a comment.

BRITTON P 
Rating:
3.0

Customer did not leave a comment.

MICHAEL VUILLER 
Rating:
5.0

Last time we dropped off in Berkeley Springs, at a different location, the store was closed. It was nice to connect with someone this time. The staff was friendly and welcoming, which made getting to the end of our adventure even nicer.

Ron Saah 
Rating:
5.0

Customer did not leave a comment.

Alice Lantz 
Rating:
3.0

Customer did not leave a comment.

Terry Smith 
Rating:
3.0

Customer did not leave a comment.

Terry Smith 
Rating:
3.0

Difficult to find enough space to drop trailer. Had to move other trailers to make room.

brian rauschuber 
Rating:
5.0

everything went great- no issues. Very satisfied

John Zupan 
Rating:
5.0

Nothing. Pickup and drop off were quick and easy.

Diana Morales 
Rating:
1.0

Customer did not leave a comment.

Terry Smith 
Rating:
5.0

Customer did not leave a comment.

SHERI TRUEBLOOD 
Rating:
3.0

Unsure why at 4 PM on a Saturday afternoon the facility (an Ace hardware store) was closed.

Randy McGuire 
Rating:
2.0

Customer did not leave a comment.

Terry Smith 
Rating:
5.0

Customer did not leave a comment.

Benjamin Alvarez 
Rating:
3.0

I was told it would charge a 3 day rental on tow dolly but be prorated. When I turned it in at Hickory location the following morning I was told it would not be prorated. Someone on one end or the other didn't know how the program works

Frank Beasley 
Rating:
4.0

Customer did not leave a comment.

RICHARD GREEN 
Rating:
1.0

I was charged twice when I did my drop off on time and use less than my allotted miles.

Keani Lee 
Rating:
5.0

Customer did not leave a comment.

David Thomas 
Rating:
5.0

Let people checking prices know that there is a per mile charge on top of the rental charge, that is almost always going to make the total several times the quoted rate.

john wakelin 
Rating:
5.0

Customer did not leave a comment.

ANDREW PINKNEY 
Rating:
5.0

Customer did not leave a comment.

Maranda Younker 
Rating:
4.0

Customer did not leave a comment.

Connie Malekar 
Rating:
5.0

Customer did not leave a comment.

FRANCIS FELIX RODGERS 
Rating:
5.0

Very pleased with their customer service didn’t have to wait long at all. Very helpful, explained everything to me.

SCOTT SHADE 
Rating:
2.0

Customer did not leave a comment.

JOHN SHIELDS 
Rating:
5.0

Inform them that if picking up or dropping off, there may not always be app. service available.

Timothy Harley 
Rating:
1.0

The trailer size that I ordered was not available.

David Summers 
Rating:
5.0

Customer did not leave a comment.

Pam Phebus 
Rating:
5.0

Customer did not leave a comment.

ralph wheaton 
Rating:
5.0

Customer did not leave a comment.

Clarise Gayda 
Rating:
5.0

Customer did not leave a comment.

Robert Michael 
Rating:
3.0

God the moving truck and left it there to pick up later that night when I could shuttle a car but they locked gates on the parking lot and I couldn't get it out until late open the next morning. Lost a whole evening of packing because of this. Why wouldn't they see there is a rented u-haul Van in their parking lot and try to contact the person or advise when I told them I was coming back together later that night that they locked the gates at closing around 5

Barry White 
Rating:
5.0

Customer did not leave a comment.

John Coventry 
Rating:
5.0

I really can't think of anything that could have been better. Dawson's Ace Hardware is an excellent representative/partner for U-Haul.

Timothy Smith 
Rating:
3.0

Customer did not leave a comment.

PEARL SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

DONNA HAYES 
Rating:
5.0

Great customer service! Very kind and helpful. Thank you!!

Jill Saletta 
Rating:
5.0

Customer did not leave a comment.

Kevin Weller 
Rating:
3.0

Customer did not leave a comment.

ROBERT HOLMES 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hartman 
Rating:
4.0

Customer did not leave a comment.

Matthew Adams 
Rating:
5.0

The ez load ramp was well… easy, especially for loading and unloading furniture.

Ryan Fisher 
Rating:
5.0

Customer did not leave a comment.

James Stotler 
Rating:
5.0

Everything was awesome 👌

regina walker 
Rating:
5.0

I ordered from a much closer location and was sent here would not have done if I had known

Talia Tompkins 
Rating:
5.0

Customer did not leave a comment.

REGINA WILSON 
Rating:
3.0

Customer did not leave a comment.

Nikolas Wurinaris 
Rating:
4.0

Customer did not leave a comment.

Patricia Hare 
Rating:
5.0

Customer did not leave a comment.

John Coventry 
Rating:
2.0

Customer did not leave a comment.

MICHAEL CROWELL 
Rating:
4.0

Did pre-check in on line and was in and out within 10 minutes with the trailer hooked up.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Bruce Snyder 
Rating:
5.0

Customer did not leave a comment.

Norman sullivan 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BLAKE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Smith 
Rating:
4.0

Customer did not leave a comment.

Kaiya Maxwell 
Rating:
5.0

Customer did not leave a comment.

Robert Sledgeski 
Rating:
5.0

Customer did not leave a comment.

Zachary Smith 
Rating:
4.0

Customer did not leave a comment.

Claudia Shaffer 
Rating:
4.0

Again update the address in the system so customers know exactly where to go

Jeffrey Lenz 
Rating:
3.0

We didn't realize that they'd be closed because they're not an actual Uhaul location. Things may have been fine if they were open, but doing it on our own was crazy. The directions on the paperwork to get the after-hours app were wrong. Why does Uhaul give out wrong information??

Nisa Popper 
Rating:
5.0

So easy and friendly there.

Mark MCCULLOUGH 
Rating:
5.0

Customer did not leave a comment.

Joe King 
Rating:
5.0

Customer did not leave a comment.

KENNETH DOMBROSKI 
Rating:
1.0

Tires were at 40, 50, 60, 70 psi 70 miles into trip. Tpms warning light kept coming on. Traveled 240mi in 24h due to the slow service when i wanted to drive all 750mi the same day. After the light came on the 4th time after the 2nd tech checked the truck i told them i am done stopping and waiting. I will not be spending over 100 hours for a 13 hour drive. The sensor was faulty so it was as good as having no warning system when a problem actually happens. Was told by regional dispatch manager that it was deemed safe with 565 miles left on my drive so it must be safe for the remainder of the trip surely. I spent countless hours on the phone with no solutions and only lies and broken promises. You need to underpromise and overdeliver. Stop overpromising and underdelivering on every single interaction. I told the agents on the phone while being interrupted constantly that no it is not safe for your average customer to drive with a warning on for the entire trip(potentially thousands of miles in your business). The reason for this is a warning light is there to warn you of a problem so it can be addressed before becoming a bigger issue or dangerous. With a light on permanently its the same as having no warning system. When a problem does occur 500, 1000, 1500 miles down the road you wont be aware of it and it could lead to harm for the driver and others when it becomes worse.

BRYCE ALAN CHEEK 
Rating:
5.0

Customer did not leave a comment.

Christopher Nisbet 
Rating:
1.0

Customer did not leave a comment.

joseph wilson 
Rating:
5.0

Customer did not leave a comment.

David Ayers 
Rating:
4.0

Brady from Dawson Hardware did an excellent job for customer service!

Hilton Klein 
Rating:
5.0

Not a thing everything was great

STEVE FREUND 
No reviews have been submitted for this location.

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