Customer Reviews for Dawsons Ace Home Center
(Distribuidor de U-Haul del vecindario)

200 comentarios

99 Business Park Cir   Berkeley Springs, WV 25411

(304) 867-4068

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 867-4068

99 Business Park Cir
Berkeley Springs, WV 25411

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The folks at Dawson's were wonderful to work with.

Jim S. 
Clasificación:
5.0

The initial experience was a joke. Tried to reserve online and that didn't go well. Call to verify and had to redo it all with a phone agent and within that time the price doubled. I screen shot the initial estimate and they said nothing they could do. They also said to talk with the location and see if they would discount but they already knew they couldn't help and just wanted me off the phone.

DEREK J. 
Clasificación:
4.0

The key drop off box was in a different place from the drop off area. There was no clear sign to show where the box was.

ROSS M. 
Clasificación:
3.0

This location was wonderful. Uhaul was not. I was not given the pickup or drop-off location I requested, I was not given enough miles to reach my destination, and the gas level recorded before I picked up was about 1/8 of a tank more than what was actually in there. I put more in than I used and still got charged for 4 more gallons. I used to use Uhaul all of the time but haven't rented from Uhaul for years. I see that nothing has changed and renting from Uhaul is still a very frustrating experience. Too bad they are the only game in town. Maybe they would improve if they had a little more competition.

Rebecca H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson F. 
Clasificación:
5.0

Just pleasant people to work with, and my I add by this being a ace hardware store I was able to purchase a buck knife I own when I was a teenager....over all a great experience!!!

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESS K. 
Clasificación:
1.0

Make sure everything is clear about why your service does not work to log truck back in

MARIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES EARL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH DONALD K. 
Clasificación:
4.0

We dropped it off After closing hours so we did not See anyone in the store.

Diana W. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
2.0

The uhaul was very dirty, items were left in the back, the cab was sticky everywhere, and the truck was very old. I would rate the customer service rep that helped us 3 stars. He could have been more helpful and did not help us right away.

Roy Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS CARL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

Great costumer service.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent B. 
Clasificación:
5.0

The towing dolly didn't have a built in jack which made the job of unhook it then hook it to truck very arduous job to do.

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

When the arrival area is Martinsburg WV there should be a closer drop off point. It's a little out of the way to travel 45 min. to make a return of equipment.

BRUCE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

The Berkeley Springs U-Haul rental place was awesome. I originally tried to do business with the Glen Burnie location to where I was going to pick up furniture for a one way rental. I got the runaround and was told that I would be called by 8 o'clock two days prior and never got a call until late afternoon the next day after they were supposed to call me. They really put me in a really tight spot and I had to make sure that I had a rental to pick up the furniture because there was a deadline for me to pick up the furniture. I wound up having to do a two-way because of their incompetence. I wound up having to spend more money to make sure I had a truck but the Berkeley Springs location came through for me even though the Glen Burnie location in my opinion cost me more money than what I should have spent. They definitely need improvement on their customer service side of the business. They left me hanging so I rented the truck from my local U-Haul here in Berkeley Springs and they were awesome.

Barbara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID LEE T. 
Clasificación:
5.0

Clerk was super friendly and helpful.

sandra B. 
Clasificación:
5.0

Brady was amazing and patient when we had some hitch issues. He worked on the ground in the rain to get everything hitched up properly. It is hard to find someone with that kind of work ethic and great attitude. He is a valuable asset!

KRISTINPRISCILLA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN D. 
Clasificación:
5.0

Have a mandatory check list that is mandatory to check off Conditions of equipment when it is returned and checked out. I received a filthy 5x8 box trailer. I had to pressure wash it before using. The return app didn't work for me while onsite and was forced to leave trailer on lot. I was charged an extra day and 20.00 dollar fee. This is the second time I have had issues with equipment from Uhaul. The first time was a car trailer that didn't have brake fluid in the surge tank and cost me multiple hours waiting on new trailer. It also endangered me and my family's life as well as others on the road due to the neglected equipment. I will never use Uhaul again.

CHARLESLYNN MARC S. 
Clasificación:
5.0

Brady at Dawson's Hardware is excellent!

KRISTINPRISCILLA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence P. 
Clasificación:
5.0

I was traveling from central Pennsylvania to Virginia to pick up a used car. I called the Helpline to find a car trailer for me en route. This location worked out perfect, and everyone at this location was extremely helpful and friendly.

MARK F. 
Clasificación:
4.0

No problems turning the trailer in. Thanks!

Roger H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTEDWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELA ANN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH STERLING D. 
Clasificación:
5.0

Tried to contact Hancock, MD location and phone number dials into a fax machine. Had to use Dawson's as a backup location. They were great to deal with

HUGH S. 
Clasificación:
5.0

Great location and customer service personnel

PATRICK MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
Clasificación:
4.0

El cliente no dejó un comentario.

beth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMELA ANN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE ANNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Excellent service. Very convenient. Dawson is keeping their employees and customers safe in these Covid times.

Tracey N. 
Clasificación:
5.0

Your employee's are great

KEVIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Excelente

ANDREW LEE S. 
Clasificación:
5.0

The representative,Brady, was friendly and helpful. He took care of us immediately and the process was quick. The truck was clean and full of gas.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore France A. 
Clasificación:
5.0

Instore signing to direct customers on where to go.

TERRY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

The best experience I've ever had renting a vehicle!

NOREEN LYNN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTON P S. 
Clasificación:
5.0

Don't double charge

BRADLEY F. 
Clasificación:
5.0

Very easy and well managed was in and out and didn't have to do anything but back up to the trailer.

DUSTIN WADE M. 
Clasificación:
4.0

I told them what had occurred at the pick up location and how I did not receive the dollys. I received a call next day saying they were not on the truck. I had to call back and re explain the situation

Brandon M. 
Clasificación:
3.0

The key drop off was hard to find. Would have been helpful to have a note near truck parking where to find the key drop box.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

The person at the counter was not trained to wait on me. I had to wait over 45 minutes for someone to come that knew how to do the paperwork. I had reserved the dolly the day before and told them the time that I would be picking it up. When I returned it at the time they had indicated, there was no one there to receive and it was during regular business hours.

FRANCIS XAVIER F. 
Clasificación:
5.0

They were great. Easy to deal with. Helpful. Cannot think of anything that they could improve on.

Vicky L. 
Clasificación:
5.0

Nada

GARY A. 
Clasificación:
4.0

Tried to reserve a truck online for local one-day move. Was told by website that no trucks were available. Went to location and reserved a truck.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joao Geraldo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerry W. 
Clasificación:
1.0

Establish a drop box for the vehicle keys. There was no after hours drop box and no mail slot. No one at U-haul knew what to do because the person responsible for the Berkeley Springs, WV location (at your HQ) was on vacation and left no instructions.

Kenneth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley F. 
Clasificación:
4.0

Not a thing

lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad D. 
Clasificación:
5.0

easy to pick up! I'm glad I called b/c online it said there weren't any trucks but they actually had a few when i called them directly.

Andrea T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
3.0

Not clearly market at truck drop where to leave keys!!!!!

Thomas T. 
Clasificación:
3.0

El cliente no dejó un comentario.

rossell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Just can not say enough about uhaul. Thank you so very much!

LINDA L. 
Clasificación:
5.0

Trailers should have a jack that way you don't have to manually lift them to hook to vehicle. There's a lot of tongue weight on an empty 6x12 enclosed trailer.

Julian H. 
Clasificación:
5.0

There is nothing more that you could do to make it any easier or simple to pick up the rental truck. Being that it was a holiday week and Dawson's was closed, Vernon was able to get there on Thursday to get us going and was very helpful. The location is directly across from the storage facility directly across the road. Perfect location. Perfect service.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Very good service no problems

Clifford H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl F. 
Clasificación:
3.0

Website and pad were not working and/or very slow

Douglas L. 
Clasificación:
5.0

n/a

TOM T. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba