Customer Reviews for Davis Auto
(Distribuidor de U-Haul del vecindario)

471 comentarios

1350 Rte 14   White River Junction, VT 05001
(Across the road Pete's Tire barn & Fastenal)

(802) 295-2591

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 3 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(802) 295-2591

1350 Rte 14
White River Junction, VT 05001
(Across the road Pete's Tire barn & Fastenal)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 3 p. m.
  • Sáb. - dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Paid for additional materials moving blankets which were not in the truck at 24/7 pickup. No way to reply or call Uhaul. The Davis Auto is not open on weekends. Also took 45 minutes to sign into at pickup.

Richard M. 
Clasificación:
5.0

Good people

Syed Muhammad A. 
Clasificación:
3.0

Floor of truck had loose dirt and gravel (not clean). Dolly was ordered but not in truck upon after-hours pickup.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darwin L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H. 
Clasificación:
1.0

Our U-haul experience has been a frustrating disaster since the start of our move. We have many problems with the Phoenix location (mis-shipped u-box and rented us a faulty car hauler), but the White River location has also been terrible. Once we arrived in the area, we contacted the location of our u-box to try and unload the contents, but were informed that the box was inaccessible. We were planning to use the rental truck we used to drive across the country for this u-box, but had to return it. We called the next day about the box and it still could not be accessed, and were then told a billing error had also occurred. Once I cleared up the billing problem, we made arrangements to get the box the following week. However, by then our one month "free storage" was up and we were billed for a whole month of storage, on top of having to rent another truck to haul the box away. Overall our move has been more drawn out and expensive because of all the trouble U-haul has made for us at every step of the way, and I would encourage anyone to use any other company available for their moving needs.

Diana C. 
Clasificación:
5.0

Very kind, accommodating, and friendly staff. Awesome experience!

Theresa K. 
Clasificación:
3.0

The truck was covered in snow upon pick-up and the furniture pads I ordered were not in the truck. I would like to be reimbursed for these please.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma Y. 
Clasificación:
3.0

Drive the truck! The truck's breaks we're clearly failing and it didn't become clear until it was taken on the highway. Driving it was terrifying.

Caitlin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyatt K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
5.0

I had trouble with the self check in but Colleen and Fred Davis helped out and got us on our way.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Vigue E R. 
Clasificación:
1.0

Be exact about where one is supposed to drop off rental. Don't change the location, don't change the time. On our rental agreement, the drop off location stated: call (800#) when I get to White River Junction, VT...it did not state WHERE in WRJ, VT...and WRJ is a good size town! When I looked up on line for UHaul in WRJ, it said Bob's (this guy stopped UHaul in August- I suggest you get him off line somehow on your info), and Davis - this is where we ended up; however: Davis said if i drop off there, I would be charged for delivery to wrong address (WHAT?!? I was only given WRJ!!); was told the delivery was changed to Lebanon, NH, & that when I got there I'd likely be told they are full & cannot take the trailer (WHAT!?), Davis was willing to take it- but I'd be charged that fee! Ann from UHaul Vt was helpful (once my call was transferred to her); she told me all of the above again, got permission from Davis to leave the trailer with them, at no charge. THANK YOU ANN! It would also be helpful if you would alert your delivery places of the returns a day in advance, as I brought it back day prior (thank goodness I did, with all the nonsense we encountered) & was told not expected to return until 0800 next day---we emptied out the trailer quickly, so figured due to distance from our home to WRJ, we'd take it on over 13th rather than get up at 0500 to get it to WRJ at 0800 14th. Your business needs to get it together & be more clear on your instructions to the customer. UHaul Ann and Davis personnel were very helpful----it was the contract & changes behind the scenes that made this a nightmare for us. Would we recommend UHaul to others? Probably not, with this experience; would be use UHaul again in the future? We would have to think long & hard before we did. We do have a major move coming up in the near future, and this has made it a bit more challenging, as we had planned to use UHaul.

ELIZABETH ANN R. 
Clasificación:
4.0

Gracias

Kathleen R F. 
Clasificación:
5.0

The wiring on the trailer needed repairing. The repair was made quickly

Lester B. 
Clasificación:
3.0

My reservation was made to pick up the truck at a location 10 minutes from my home and it was reschedule to be picked up in White River Junction instead which is an hour away. I was not informed that the reschedule took place - I don't know which office (White River Junction or Barre, VT) is responsible for contacting me, or if it should come directly from UHaul - but it was very inconvenient to add a 2 hour round trip drive to pick up the truck when trying to move.

Helen V. 
Clasificación:
3.0

While I understand ppl have lives and closing on time is important, making a point of at least GREETING the customer in the parking lot when the customer has driven equipment onto the property 5-10 minutes prior to closing is the mark of a company that's interested in their customer's satisfaction. You don't have to do anything more than say "Hey there, how was everything? Just drop the key in the dropbox and we'll get your equipment checked in in the morning." Instead of calling out to the customer from your car as you're driving away...

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
3.0

Very disappointed in UHaul for lack of tracking inventory. This location was very much out of our way when there was a UHaul location in my town. This location and people were great. UHual was not, the trailer was chipping paint and in desperate need of an update.

Lori B. 
Clasificación:
5.0

I would have to say just continue doing what you are doing.

John H. 
Clasificación:
4.0

The U-HAUL app doesn't actually work for check in purposes.

Danforth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
3.0

Do what you say you are going to do. Honor reservations and train your staff in customer service at least tell them not be rude.

DAVID K. 
Clasificación:
1.0

This my second visit to Davis Auto, only because my first drop off attempt in White River Junction doesn't do UHaul any more. They need to update their website. The Davis UHaul clerk "stepped out" and would not be back for an hour plus. I used the app to return the trailer. The first time, I had a reservation for a trailer there and when I arrived, on time, they did not have the equipment or a substitute.

John E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

Wonderful and honest people. Fast and easy rental and return. They are my go-to Uhaul place.

JUSTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

The mobile pick up takes a while to complete. So spent like 15 minutes ti get the truck.

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. L. 
Clasificación:
1.0

Had a hard time getting internet service to fill out the drop off info. No place to park a larger vehicle

HEIDI E. 
Clasificación:
5.0

Coordination with pick up was not good.

Amanda M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarah W. 
Clasificación:
5.0

Not a thing ... easy , peasy !!

VANGENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRYNAF L. 
Clasificación:
4.0

Our issue was that the day before our prearranged pick up in Burlington Vermont....UHaul called to say our pick up location has changed.....It was changed to a location an hour and a half out of our way....a location that closed at 3 in the afternoon. This entire trip was planned around a 1 o'clock college graduation ceremony that day. So, we had to leave at 3 a.m. to get to this "not on our way" location to get the truck to be able to get to our son's graduation in time. This also ended up costing us extra charge as it added significant mileage to our trip. Finally, the truck was clean, ready and pick up went smoothly but the truck reeked of cigarette smoke. It was almost 90 degrees out and when you turned on the AC, you were blasted with a cigarette smell.

Jerome C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Uhaul had been previously rented by a smoker and it was a bit stinky.

NORMAN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RODERICK M. 
Clasificación:
3.0

El cliente no dejó un comentario.

David D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al S. 
Clasificación:
4.0

Improve the integration/communication with MovingHelp.com

Hilary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikole G. 
Clasificación:
3.0

We had a similar issue with returning the vehicle. The location was not working so it took so long to return the vehicle. We almost had to leave and come back another time.

Samuel J. 
Clasificación:
3.0

Use better tires. You need winter tires on these trucks in our area, I was sliding around yesterday and had a hard time staying on the road after I unloaded and there was no weight. The flatlandrr tires on there are dangerous in snowy conditions.

Lubbert G. 
Clasificación:
4.0

It was terribly cold and snowy when we picked the trailer up. The inspection date said it was good to go. when we loaded it up the next day, we noticed that drivers side front tire was flat. We filled it with air at the local gas station, then drove slowly to the Lebanon NH Uhaul (only one open on a sunday) and had them check it over. They recommended to monitor it and fill it daily, which we did.

tanya L. 
Clasificación:
3.0

I have no comments or recommendations.

DAVID A. 
Clasificación:
5.0

Very nice employees. and equipment THANK U

kim V. 
Clasificación:
4.0

El cliente no dejó un comentario.

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
5.0

Davis Auto was not the closest drop off. When I tried to drop off trailer and Truck at the nearest drop off (Bob's Sunoco) they informed me they didn't take trailers and sent me to Davis as they had more room in lot. I had been instructed by U-haul to take it to nearest place. Somehow U-haul communications got very confusing as they accused me of not dropping the trailer. I then started getting calls and emails wondering where the trailer was. I hauled the trailer at my expense as a favor to u-haul as they needed it they said in Vermont. When I was told I had checked in and everything was fine it did not stop the calls. I even received a call from another state (NH) wondering where the trailer was. Somewhere, someone, some how didn't do something right.???

Ken B. 
Clasificación:
5.0

Terrific place to unload a packed Upod. Under cover, on the level, and unwrapped .

Vicki W. 
Clasificación:
1.0

Should not be a 24/7 pickup location. Can't access internet to do online checkin to gain access to truck

Brian F. 
Clasificación:
5.0

excellent service...will use again if i have to

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B. 
Clasificación:
5.0

They were closed but there were clear drop off directions. Easy access and plenty of space. Received receipt promptly.

Ken B. 
Clasificación:
5.0

Great location and friendly staff. Truck clean and worked great.

Carl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark L. 
Clasificación:
5.0

My experience couldn't have been better

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine R. 
Clasificación:
5.0

I received a very good customer attention from the staff. Excellent job!

RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P. 
Clasificación:
1.0

The truck smelled so badly of cigarette smoke that it gave my husband a headache. The odometer reading was wrong, and we tried to correct it, but to no avail. I have left messages and comments, we submitted the correct milage and a photo, AND YET I AM BEING CHARGED FOR THESE EXTRA MILES WE DIDN'T DRIVE! No one at Uhaul seems to give a crap about this. It's very unfortunate. I take to twitter tomorrow. I HAVE MUCH BETTER THINGS TO DO, BUT I AM NOT GOING TO BE RIPPED OFF!!!!!

Tobias W. 
Clasificación:
5.0

Thank you for your superb service!

Bonnie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren T. 
Clasificación:
3.0

If moving blankets are requested, make sure they are in the vehicle. The ones I ordered were not in there

Clifford N. 
Clasificación:
2.0

The whole experience of renting a truck from U-haul was terrible, from not having the right truck, to switching both my pick up and drop off locations to spots not remotely similar or close to the ones I had selected online, to outright rude customer service...submitted a complaint to customer service but I am sure I won't hear back based on the abysmal customer service I got when I had the rental.

Ayah B. 
Clasificación:
1.0

The woman that worked behind the counter seem to have no idea what she was doing she asked me for my license I told her that I uploaded it she said well I need the license again. She told me that she didn't think they were any boxes available that they had sold out of all the boxes and then somebody told her yes they had boxes they had plenty of boxes Then I asked her if they had tape and she said they didn't know if they had tape she said I'm not even sure if we sell tape to secure boxes. I did everything online so I would not have to take a long time it's still took me over a half hour to complete everything inside then when she went to find the truck outside and they were only six trucks she couldn't find one and I had to wait even longer just didn't seem to know what she was doing Very stressful

Diane E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

marie B. 
Clasificación:
5.0

On web site, boxes were sold and I bought 10. They were not available at the pick up point as expected and to my surprise they were going to be shipped at a cost which doubled the expense. A real turn off ! I tried to cancel but was minutes too late. ??

George E. 
Clasificación:
3.0

A lot of problems in getting the reserved rental.It took over 3 hours from the time I arrived until I left with the truck.

Robert L. 
Clasificación:
1.0

Respond to your customers in a timely manner

Zoran T. 
Clasificación:
1.0

Personnel did not know how to complete the paperwork to rent a trailer. It took over an hour.

gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
5.0

very good customer service

Frances H. 
Clasificación:
5.0

The staff were very helpful.

William B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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