Customer Reviews for Daves Certified Service
(Distribuidor de U-Haul del vecindario)

664 comentarios

1602 N Ballard Ave   Appleton, WI 54911
(N Of Wisconsin Av)

(920) 738-6848

Location Hours

  • Lun. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Services at this Location:

Contáctanos

(920) 738-6848

1602 N Ballard Ave
Appleton, WI 54911
(N Of Wisconsin Av)

Services at this Location:

Location Hours

  • Lun. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Dave's U-Haul was great. But I had originally planned to have contactless pick up at DK Petroleum in Appleton. That was not good. DK would be rated as very poor. They messed up my rental and delayed my schedule. Costing me both time and money. Not happy about it.

Patricia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine S. 
Clasificación:
2.0

Double charged for the rental... your online experience was horrendous. Charged once by the local agent, charged once by uhaul. Need to eliminate one of the charges.

Dan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
3.0

You're a new check in process it's difficult at best. Many people do not have an iPhone or Internet access. We turned in the truck and had to go back not realizing you had to be right on the lot to turn it in. I would say this is unworkable for a lot of movers.

Mark P. 
Clasificación:
5.0

Owner of the site was very accommodating of my schedule and did a great job helping me get hooked up.

Tony K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Holly S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMANTHA D. 
Clasificación:
5.0

I've been renting trailers and big trucks from Dave for over 25 years now. He's always made sure equipment is clean and ready to go. Thank you Dave. And U-haul.

DAVID L. 
Clasificación:
1.0

I was ripped off from this place and they have horrible customer service and unsafe standards. The trailer was parked on a hill and they have no one to be able to assist loading/moving trailers. I sliced open my finger trying to stop the trailer from rolling down the hill. I was charged a $20 after hours fee due to returning the trailer and not putting it in the correct location because there was a vehicle parked where I was supposed to return the trailer. Never using Uhaul ever again.

Aaron B. 
Clasificación:
1.0

Office is filthy. Nobody in office could assist with hookup due to physical limitations. Yard/lot is small and cluttered very difficult to maneuver your vehicle attempting hookup or drop off.

Timothy W. 
Clasificación:
1.0

Extremely unprofessional and rude.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl W. 
Clasificación:
2.0

The place smelled of cigarette smoke so bad that we had to walk out. We had rented the U-Haul for 8AM. We received a call the day before saying that we could not pick it up until 9AM. When we got there at 9:05 the trailer was not ready and we finally left there at 9:45. The person that was at the desk when we arrived used vulgar language several times complaining about the IT department at U-Haul. I would not recommend this location to anybody.

Steve S. 
Clasificación:
1.0

I was not informed this location was closed on weekends or at least on Saturday. Calling the phone number did nothing but put me to a voicemail that was full. The fuel was at 9/16 and not at 1/2.

PATRICK H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth K. 
Clasificación:
2.0

Daves Certified Service is a dirty and disheveled establishment. The Uhaul I picked up from their shop had a large crack in the side-wall of one of the tires - I had to call roadside assistance before even leaving my house. All that aside, there were no major issues with the trailer on the road, and I did save a lot of money by going this route.

Nathan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

George L. 
Clasificación:
3.0

Office place was run down.

Matt H. 
Clasificación:
3.0

El cliente no dejó un comentario.

fabian C. 
Clasificación:
5.0

Already referred someone to this location...Dave was awesome!!!!

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
1.0

Take this site off of the map. The operators there are the most unprofessional service providers I've ever encountered. I was treated rudely, sworn at and yelled at almost in the same breath both at pick up and return. You seriously need to look at the reviews for this site. They are very unbecoming of U-haul. If my rent reservation gets moved to this site as this rental had I will cancel it on the spot.

darrell B. 
Clasificación:
5.0

Dave was great. Very friendly and went through everything on the contract for me. But I originally booked and confirmed a truck at the Shell station on Wisconsin Avenue in Appleton. That guy speaks very poor English, shouldn't be in customer service and was laughing about the fact that he didn't have a truck available for me. I was not then nor am I still happy about that situation. Needless to say that I won't ever use his business for anything again. You might want to consider finding a different place to have those trucks. Thank you, Shelley Sheldon

Shelley S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
4.0

More signage

Amy Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

Nowhere to park the truck appropriately - 4-5 cars in the lot. Easy to check in and return though... thank you!

Dawn Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONNA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Dave and his staff was great.

Kevin D. 
Clasificación:
5.0

Very cool! Rick is a good guy and very efficient. No BS just get the job done. He was very busy when i showed up to get the truck People were lined up out the door. He found my online reservation printed out some papers gave me clear simple instructions and i was on my way. In 5 minutes. A very good experience, thanks

Galen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimie S. 
Clasificación:
4.0

Yard had junk in it. Didn't look well kept.

DANIEL CHRISTOPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris O. 
Clasificación:
4.0

We really appreciated that Dave's had someone who hooked up the trailer for us. He did a great job for us. I will use Dave's in the future.

Andrew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William U. 
Clasificación:
5.0

Rick and Dave are always very easy to work with! We really like working with them.

Valerie V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anil T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

The guys were knowledgeable and friendly. They made sure everything was in working order and gave us some tips on dropping off the trailer

Shawn M. 
Clasificación:
5.0

I put the truck and trailer thru a lot on my trip from Washington state to Wisconsin.. mountains, hard braking when necessary. Equipment was obviously well-maintained. Was never nervous about how it would perform. Was never nervous about how it would perform.

SANDRA E. 
Clasificación:
3.0

The individual connecting the trailer to my truck was unusual to put it nicely. There was a problem with the connection point because of corrosion, the problem was simple to solve just disconnect, clean the plug, and reconnect it. But in the process, the worker kept insisting I turn my headlight switch all the way to the right and doing it himself 2x even after I kept insisting that is not how my truck works. The worker finally decided to get a tester and verify my truck was bad in his mind after 5 minutes of wasted time the worker finally allowed me to get down disconnect the plug reconnect it and everything worked fine. Then the worker proceeded to tell me that when I return the trailer I have to back it in, then continued to instruct me on how to back up a trailer?

Timothy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

debea V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony K. 
Clasificación:
1.0

The worst experience I have ever had first disgustingly dirty then when dropping it back off they removed the trailer from my new truck and let it slam into my truck putting a big gouge in my truck. After watching that the employee started swearing at me and stating it was my fing fault. Very upset with their services expecting your insurance company to cover the damage let alone expect a refund for the disrespect I got very disturbing how people can be treated. I am in customer service and this was horrible. I am expecting to hear from someone with an apology and payment for damage to my brand new 2020 Silverado. Very unhappy.

Joel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
1.0

The rear passenger tire on the truck was very bald. The drop off location caught it. The didn't record the mileage of the truck correctly which resulted in us being over by 20,000 miles. That's right, 20K miles.

Michael T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret J. 
Clasificación:
3.0

When I got to the pickup location I was told that they did not have the truck I reserved (26 foot truck). Was told that there were no trucks available at any location in the area. After about 15 min they offered me a 15 foot truck that had to check in yet. U-haul traffic hindered the entire day as I had to make multiple trips to clear out of the apartment by the time I needed to be out by.

Adam P. 
Clasificación:
5.0

He gave receipts and made sure I understood everything.

Nicole H. 
Clasificación:
2.0

Honestly I don't know.building was cluttered,old and rundown.personel looked more like junkyard mechanics and we're somewhat rude.

Jay B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randy P. 
Clasificación:
2.0

One directional signal light I was told was not working. I needed trailer so took anyway. Not sure he knew what he was looking at, because top directional son trailer worked. Space for getting in & out is challenging.

Patrick M. 
Clasificación:
3.0

The trailer was clean and in good shape but the building was a dump with two employees not wearing masks while one of them was coughing often. I wouldn't be very happy to be in a building like this at anytime but right now it looks like a disaster waiting to happen.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deeann C. 
Clasificación:
3.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty K. 
Clasificación:
4.0

The location was nice however I had lots of problems with U-Haul itself

Tim J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
4.0

The truck was dirty inside and the dead bugs from last trip was not cleaned on front of vehicle.

John P. 
Clasificación:
2.0

Customer service was terrible, brought the truck back clean and filled with fuel and a day early and got talked to like I was an idiot for reserving for 3 days and only using for 2. Place was filthy.

Caleb P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ralph W. 
Clasificación:
5.0

Thank you for your service

Marthe P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
1.0

It was incredibly dirty, unwelcoming and I talked to the owner who said, "well, you can come back tomorrow but i ain't printing anything for you today" I just wanted proof I dropped it off. I even took a video because I didn't trust he'd log it correctly.

ALYSSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

todd L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
4.0

It got the job done!

Sara P. 
Clasificación:
4.0

The location I had picked up 5'x9' w/ ramp was fine. The people there were helpful, polite, and professional with expectations and cost for the rental. However, I made the rental through another location and the main traffic office, which ended up making the location I picked the trailer up look bad because it was suppose to be a two day rental, which was fair, correct and expected. It was put in the system as a 1 day rental. That location loses out a days rental. The U-haul system of rental and how they distribute(Traffic) trailers to locations and availability of certain trailers needs to really improve. It seems it's not efficient and convenient for customers by allowing any location to make reservation deals. This creates problems for other locations and customers. My suggestion would be to have two of each(trucks,trailers etc.)at a location and have one of each for local return at same location only. The other one for oneway drop off at nearest location. Then it's better for the customer who can plan better and not chase all over for a certain trailer.

lance K. 
Clasificación:
2.0

There was no communication between the Milw headquarters and the local rental location regarding my no cost upgrade. Locals told me they had to charge the rate on the computer and I had to call Milw office to verify rate. Then the locals added “safe move” $14 to invoice that I didn't order and was unaware of. Good news: Final charges were what I had expected when booking truck.

Thomas L. 
Clasificación:
4.0

Trailer pulled heavy. Improper maintenance.

Robert W. 
Clasificación:
3.0

My exit experience was difficult. Trying to do the after hours check out online, the website would not let me continue wthout havong an account. I contacted u-haul by phone and was able to find out how to complete the exit process using my invoice number. I spent 45 minutes in the parking lot trying to get my vehicle checked in.

Douglas V. 
Clasificación:
4.0

This location was quick and convenient. The staff, although a bit standoff-ish, were helpful and accommodating. Seemed to have a good selection of trucks and trailers. Will use them again.

Jeff W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
2.0

Gas tank should be filled/full prior to rental, NOT a quarter tank. Do not change pick up point from 3 blocks away to 5 miles away, esp. when rental contract was in place for over a month, and no one "able" to relocate the vehicle to preferred location.

Keith K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula R. 
Clasificación:
1.0

We were told not to register online by one of the employees or owners, and the parking sucks! These guys suck, no customer service!

Aaron K. 
Clasificación:
1.0

The owner yelled at me and the 3 other renters that were there about how we can't make reservations online. Get with the rest of the 21st century!

MARK Y. 
No se han enviado comentarios para esta ubicación.

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