Upon returning, using the APP( no instructions in the APP), this location had NO signage as to where the after hours drop off box was located. 30 min later on the phone with your Agent we were told it was in the back of the store. This is a strip mall! Would never found it!MYRA S.
Customer Reviews for Daves Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The gas tank was at 3/4 and the windshield was bug-ridden.JAMES S.
El cliente no dejó un comentario.KATHY P.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.GREGORY Y.
So convenient.GOTA H.
Nice to have a Uhaul location in this part of the valley. Usually have to go on quite a drive to pick up a rental.ROBERT M.
We came after they had closed but they immediately said they would take care of everything, excellent customer service!! Dave's Aces's UHaul is great!!James M.
El cliente no dejó un comentario.Phillip H.
Van was very clean and the team got me taken care of on time. Very good service.JASON O.
I had gotten a price quote when I made my reservation online several days before being told to pick up at this site. When the guy finished the contract on the computer at this pickup site, it was $57 higher. I had taken a picture of the price quote from my reservation and when I showed it to him on my phone, he called someone at UHaul and they honored the price I was originally quoted. So it took extra time to redo the contract with the original price.SHEILA C.
Rude representative...couldn't figure out how much my U Haul truck cost me when I returned it. Rep told me it would take him 45 minutes to check in my rental because of the long check list he had to go through. A little over an hour use and just 22 miles driven. I wouldn't rent UHaul from this location again...I'll think long and hard about renting from UHaul again. Very disgustedPETER F.
El cliente no dejó un comentario.WILLIAM H.
Smooth and excellent affair.NICOLE O.
Occasionally the cargo van would veer a little to the left or right. This might be a steering wheel issue.THERESE M.
El cliente no dejó un comentario.Mario W.
El cliente no dejó un comentario.JOSEPH B.
Daves Ace Hardware was excellent. Easy to deal with. The UHAUL pricing is f'ing outrageous though. They advertise 19.95 and mileage. I had a pickup for 4 and 1/2 hours and final bill was over 80 dollars. I did not leave probably a 7 mile radius. Pricing is ridiculous. Borrow a friends truck and take them to dinner and you save 50 dollars.DEREK B.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Joseph C.
Self check in needs to be more user friendly.Paul S.
Perfect! Thank you Dave!THOMAS G.
Nothing that I can think of, we are a one car family and it was nice to rent a truck when picking up some large items from a local home improvement store. Gracias.FOREST G.
El cliente no dejó un comentario.AMANDA M.
El cliente no dejó un comentario.ROBERT M.
Easy to rent. Very clean.Sandra M.
I turned truck back in 1/30 @ 4:45pm and was disappointed that I was never given a return receipt and no one would walk out with me to check the truck in and verify mileage used. Only had truck for almost 6 hours, tank still full of gas and only around 20 miles put on. Just want to establish a record here since I did request these things thank you.rosanna L.
Pricing very misleading. Big print on truck says $19.95 - little print is where they get you for mileage, taxes, gas etc. Our two hour use of the van cost over $70.NANCY C.
rental at this location was so much better, quicker than previous rental location!GREGORY Y.
Thank you for such great customer support.sherry W.
The whole rental experience could not have been easier. Dave's Ace Hardware is a terrific business, and the staff are friendly and helpful.Daniel D.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.COLLEEN S.
El cliente no dejó un comentario.Bruce P.
El cliente no dejó un comentario.Eric L.
Great customer service. Would use this U haul service again if I was in Mesa. But coming in to Az from California and having my storage unit in Tempe and having to go out of my way to another city was kinda of frustrating because we had a time limit to move everything out of the storage and head back to California. But all in all customer service was great!!David B.
El cliente no dejó un comentario.Dan H.
Only 1 size trailer available at this location. A smaller one would have been better.JAMES B.
This location was a breeze to return the truck.STEPHANIE G.
El cliente no dejó un comentario.lori J.
Excellent process to reserve on line. All interactions with staff at Dave's ACE was productive and efficient. It was a wonderful experience.Michael B.
El cliente no dejó un comentario.Debera K.
Update computers regarding who has equipment available. I was sent too 4 U-haul locations only to find that the computer information was wrong, only at the 4th location was the trailer available as promised.Herman E.
El cliente no dejó un comentario.Jared L.
El cliente no dejó un comentario.adam E.
Both the person at pickup and the person at checkout were very helpful and nice! ¡Gracias!Julia N.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.TESS G.
El cliente no dejó un comentario.TROY S.
El cliente no dejó un comentario.Robert G.
Just keep doing what you're doing. All was handled very,very well!Bob L.
Very nice and helpful Associates. Truck was nice and clean.SUSAN B.
Rate was for 6 hours and charged me extra because they closed at 5 and I returned the truck at 530 (6hr after I picked it up)SHERIE M.
I had trouble getting help then they tell me the statement on the internet doesn't apply. We tried to return that evening by the program to return the link couldn't find my location , and we couldn't find the key drop. Over all it cost more then the web site indicated, and the owner had no clue. I will not go back to that site and I will look for a different company next time.JAMES U.
El cliente no dejó un comentario.JESSE R.
El cliente no dejó un comentario.John S.
Everything was great!Xavier F.
El cliente no dejó un comentario.Robert Z.
I would neither recommend or discourage anyone to go to this location. It seemed like the store employees had never had a uhaul customer come into their store. The trailer had mud and dirt clumps inside the trailer from the previous user. Was not a good experience but was also not a terrible one. The store employee was at least courteous and hooked up the trailer.Chris B.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Bobbie D.
El cliente no dejó un comentario.Carl R.
El cliente no dejó un comentario.Larry G.
Great ExperienceLaurie C.
El cliente no dejó un comentario.BRETT B.
your software is not easy to use for the people renting to me. The email that contained my contract could not be opened. The after hours text message link was confusing and not useful. I didn't know if i did it right or not?Robert K.
Ensure requested moving accessories are available at the time of rental pickup.Shane O.
Uhaul, like so many car rental companies, have figured out a way to bilk their companies out of extra fuel money by not filling the tanks before renting. There's no way you're going to be able to return a partially fueled vehicle with the same level of gas and they're counting on you over-fueling. And it you don't over-fill, then they charge you a couple gallons claiming you didn't fill to the same level you rented the vehicle. It virtually impossible to gauge how much gas to replace without pumping, pausing, checking the fuel level, pumping some more, checking the fuel level, etc. Most people, like me, don't have the patience for this nonsense so will most likely over-fill which is what the rental companies are banking on. Lesson Learned - never take a partially filled vehicle.William N.
I showed up to the original location (Apache Sands) I was scheduled to pick up my rental from and was notified that someone forgot to move the truck I rented. I was then rudely instructed to go to another location to get the truck. Customer service at Apache Sands is less than desirable. In addition, the final amount of my invoice is almost twice the price of my original quote. I returned the truck early, I made sure I added more fuel to the tank than what I received when I picked it up. The team at Ace Hardware (where I did pick up my truck) were friendly and helpful.Ron T.
They messed up our reservation on 2 different cards, it took over an hour before they said it won't work because of a user error and had a very poor attitude because we were there after they closed even though it was their fault, And they only gave me 30 miles when I ask for way more do to all the driving I had to do. I'm not done complaining about this.William B.