Customer Reviews for Mesa Ace Hardware Inc
(U-Haul Neighborhood Dealer)

249 reviews

2842 N Power Rd   Mesa, AZ 85215
(Northwest corner of Power and McDowell - next to Basha's)

(480) 269-9651

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(480) 269-9651

2842 N Power Rd
Mesa, AZ 85215
(Northwest corner of Power and McDowell - next to Basha's)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

We had some rain and water got into the truck, soaking some of my things

Nathan Fichtel 
Rating:
5.0

Customer did not leave a comment.

Laura Jans 
Rating:
3.0

Truck was dirty in the cab. Drips on the door and grime. No way it was well cleaned between rentals.

Vonavie Welch 
Rating:
3.0

Friendly but poorly trained help at the desk.

ROBERT MOUNTAIN 
Rating:
5.0

Customer did not leave a comment.

James Barnes 
Rating:
5.0

Customer did not leave a comment.

pamela lee 
Rating:
4.0

The truck had a broken windshield wiper, which I had to fix myself.

Joe Watson 
Rating:
5.0

I have no recommendations. Ace is great!

STEVEN MARK JONES 
Rating:
5.0

The truck was clean but it was pretty beat, even for a “local only” truck. Mechanically the truck was lacking with an exhaust leak, rough running engine and transmission issues. With 150,000+ miles someone should evaluate this one for retirement.

Tom Joy 
Rating:
5.0

Customer did not leave a comment.

DONALD KENYON 
Rating:
5.0

Customer did not leave a comment.

Eric VanDemark 
Rating:
1.0

The truck I reserved was not available at time of pick up and I had to settle for a truck half the originally reserved size. This increased my move time exponentially

Patrick FRIEND 
Rating:
5.0

Customer did not leave a comment.

Celeste Zwolinski 
Rating:
5.0

Clean the inside. Smelled like cigarette smoke.

Katie Devereux 
Rating:
5.0

Customer did not leave a comment.

William Wolff 
Rating:
5.0

Customer did not leave a comment.

Ryan Kelley 
Rating:
5.0

Customer did not leave a comment.

Bruce Davis 
Rating:
5.0

Customer service over the top

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

James Garcia 
Rating:
5.0

Customer did not leave a comment.

William Berendes 
Rating:
5.0

Customer did not leave a comment.

JASON Norton 
Rating:
5.0

Awesome

Leann Beeson 
Rating:
5.0

Customer did not leave a comment.

Joe Patrick 
Rating:
5.0

Better job at checking in trucks I’ve rented 10 plus trucks in a few months .never had this happen.

ROSS VALENTI 
Rating:
5.0

Great customer service. Friendly employees and a very good experience overall.

John Lopez 
Rating:
5.0

The service was amazing very friendly.

Mark Riley 
Rating:
5.0

Customer did not leave a comment.

Vince Salvato 
Rating:
4.0

Have a procedure in place to ensure rental truck keys are properly placed in their respective lock boxes. After completing my rental pick-up on my cell phone, it directed me to lockbox #1 to retrieve the rental truck key. When I opened the lockbox, it was empty (no key). Fortunately, the store was open and after a few minutes, they were able to provide me with the truck key which apparently was forgotten to be placed in the lockbox. Had this been after normal store hours, I would not have been able to get my rental truck.

Carl Jessup 
Rating:
3.0

Customer did not leave a comment.

Carlee Baca 
Rating:
5.0

Customer did not leave a comment.

Ryan Coburn 
Rating:
1.0

Customer did not leave a comment.

Quiana Johnson 
Rating:
5.0

Customer did not leave a comment.

Jeff Wheeldon 
Rating:
5.0

Customer did not leave a comment.

BRYAN ROLLMAN 
Rating:
2.0

Customer did not leave a comment.

JEFFREY ZARR 
Rating:
5.0

Customer did not leave a comment.

John Evans 
Rating:
5.0

Customer did not leave a comment.

Pedro Ortiz 
Rating:
5.0

Second time I’ve rented a UHaul from Daves and each time they provided great customer service. Would recommend them to anyone. 👍

Matthew RUCKLE 
Rating:
5.0

Representative was very helpful in getting a trailer for me assisting in connecting

Tim Pellaton 
Rating:
5.0

Customer did not leave a comment.

Robert Desaulniers 
Rating:
1.0

The rental process was good but the truck hadn't been inspected before it was rented out. We got home and loaded the truck and there was a very strong fuel smell. There was a screw in the gas tank and the gas leaked out all over the driveway of our new home. We had to wait more than an hour for a repair tech who was able to temporarily fix the leak so we could complete the move. We were delayed more than 2 hours on a very hot day. The store didn't charge us for gas but they still charged the full rental amount and gave no discount for our troubles. This is pretty awful customer service and we won't be using you or referring to others again.

Debi Kret 
Rating:
5.0

Customer did not leave a comment.

Jennifer Glancy McKeown 
Rating:
5.0

Daves Ace Hardware U-Haul service was excellent and the location was near my house which was very convenient. Will use again.

shane brady 
Rating:
5.0

This UHaul location was excellent. However, the location where we first made a reservation, at 447 W. Broadway Mesa AZ, was terrible customer service. Told us that we would have to go 50 miles away to pick up our truck because there were no others available. Clearly, we were able to get one at Dave’s’ Ace Hardware in Mesa.

Cynthia MEULLENET 
Rating:
5.0

All around it was good and easy!

Chad Deville 
Rating:
5.0

Customer did not leave a comment.

darla current 
Rating:
5.0

Customer did not leave a comment.

Michael Gibson 
Rating:
5.0

Customer did not leave a comment.

Gary Watson 
Rating:
5.0

Nothing it was perfect

Karin Wilson 
Rating:
5.0

Customer did not leave a comment.

LISATIM Meester 
Rating:
5.0

Check in and check outs process is seamless.

Zhan Liu 
Rating:
4.0

We have not received or final receipt and paid invoice !

Brad Reed 
Rating:
5.0

Customer did not leave a comment.

Pete Kauppila 
Rating:
5.0

Customer did not leave a comment.

Sandra Mroczkiewicz 
Rating:
3.0

For an advertising cost of $20.00 a day it sure adds up with all your add on fees. Kind of false and deceptive advertising. Very very disappointed.

darryl vaisch 
Rating:
5.0

Customer did not leave a comment.

Richard Fleming 
Rating:
3.0

the truck was dirty on the inside and stunk of cigarettes pretty bad. if you are a non-smoker, like me, it is a repulsive smell. when I rented the truck, I was asked to estimate mileage and I said about 10 miles. the storage facility was exactly 1.3 miles from my home and I did two trips. it's not the money, it is only a few bucks, but charging me for exactly 10 miles, when I probably used it for 5 maybe 6 at most, it is dishonest. I returned the truck last night about 5pm, then I get a call this morning asking me to return the keys because they can't find them. when I returned the truck last night, the guy at the desk took the keys. when I asked for a receipt, he told it was going to be emailed and he walked away. it was disorganized.

Yadira Love 
Rating:
4.0

Customer did not leave a comment.

CARL ADAMS 
Rating:
5.0

The drivers seat does not adjust Forwards and backwards. The mechanism Does not engage.

Patricia Benner 
Rating:
5.0

Customer did not leave a comment.

cynthia haggen 
Rating:
5.0

Customer did not leave a comment.

Larry Smith 
Rating:
5.0

Customer did not leave a comment.

John Palmer 
Rating:
5.0

Customer did not leave a comment.

Barbara Battey 
Rating:
4.0

Customer did not leave a comment.

Robert Watson 
Rating:
5.0

The folks at Dave’s Ace Hardware do a great job! Kudos to Kristian

brian hollister 
Rating:
5.0

I got charged $7 for a dolly I didn't use. And had to rent a larger truck and pay more since the one I reserved was rented to some one else. A but disappointed on a day that wasn't easy to start with. I know I have a choice and I won’t be choosing this again.

LAUREL TURLEY 
Rating:
3.0

They changed me extra for 2 gallons of gas even though I filled to the point they wanted right before I dropped it back off

TIMOTHY BARNES 
Rating:
5.0

Vehicle wasn’t vacuumed

kris LARUE 
Rating:
5.0

The gas cap was extremely difficult to remove. I had to ask a motorist at the gas station for help, and they were happy to help, but that gas cap could have potentially caused a problem.

Sara Ballard 
Rating:
5.0

.

Kathy Eddy 
Rating:
3.0

1. Front window filthy / hard to see when driving into sun… 2. Drove ONLY 29 kms / I put $6.00 fuel in vehicle before return (one block from return location) / then they added an additional $8.62 to my invoice for “more fuel” ??? I have the same truck at home & there is NO WAY that it takes almost $15.00 to drive ONLY 29 kms !!! The system of “guessing” at the fuel is awful / what a ripoff…. You should rent it as FULL / return as FULL !!! 3. Invoice was not forwarded to me…. I had to make several phone calls to determine how to get it, but once I got thru to U-Haul, it was sent right away…

James Baker 
Rating:
4.0

I was profoundly frustrated with the condition of the right mirror!! In fact it was very dangerous - it was very loo and would not remain in place so my right side vision was always impaired by the instability of the mirror even after I tried to tape in place for proper view down the right side. I barely avoided a collision with 4 vehicles that I’m aware of!!!’ I was on a tight time schedule for moving things and couldn’t figure out how to exchange vehicles for one that was SAFE! When I returned the truck I requested some kind of compensatory reimbursement for the danger and anxiety that I experienced. The gentleman said they only rented uhaul equipment and he couldn’t help me. SOMETHING IS WRONG WITH PICTURE!!! If this is going to Uhaul headquarters in Phoenix, I need to receive a response to this concern and a discussion of some kind of compensation for my “pain and suffering” while driving this defective truck in Phoenix traffic. Thank you for responding to my concern. 970-274-6846.

Gary Bryant 
Rating:
5.0

Customer did not leave a comment.

sean DAVIS 
Rating:
4.0

Very friendly and helpful.

Dean Dennison 
Rating:
5.0

Customer did not leave a comment.

Jeff Schutkoske 
Rating:
5.0

Customer did not leave a comment.

JESSICA WILLIS 
Rating:
5.0

Customer did not leave a comment.

Paul Bonomolo 
Rating:
5.0

Although the rental was easy and convenient, The inside of truck was not clean and smelled really bad of cigarette smoke. So bad, it burned my eyes when I used air conditioner.

Rachell tucker 
Rating:
2.0

Uhaul was very dirty and got my mattresses dirty. Last person should have been charged or staff should have ensured clean. Several cloth items were affected.

Leslie Stumpff 
Rating:
3.0

The pickup that I got was very dirty the dash and windshield were very bad I had to wash the inside of the windshield at the first gas stop also the seat was dirty but I used it to do work so it didn’t really bother me except for the windows

Gordon Eide 
Rating:
4.0

Overall good, however every truck I rent has filthy glass. I cleaned the windows inside and out. Very unsafe when driving into the sun..

ROBERT MOUNTAIN 
Rating:
5.0

Easy to pick up and the staff were great

Alan Hamberlin 
Rating:
5.0

Customer did not leave a comment.

David Dongell 
Rating:
5.0

This was a disaster and I don't think I will be using U Haul again.

Kelly Powers 
Rating:
5.0

Customer did not leave a comment.

John Hyte 
Rating:
4.0

Customer did not leave a comment.

Michael Litz 
Rating:
5.0

All went great!

Donald Beard 
Rating:
5.0

Sew other comment

David Hettinger 
Rating:
5.0

The tires on the trailer I received need to be replaced. Trailer was clean but needs new tires. I believe the tires are around 10-12 years old. That is very dangerous

Zachary Linton 
Rating:
5.0

All was most satisfactory

brian hollister 
Rating:
5.0

Customer did not leave a comment.

Matthew Weaver 
Rating:
5.0

Customer did not leave a comment.

Robert Gooch 
Rating:
5.0

Customer did not leave a comment.

Jim Caruso 
Rating:
5.0

Customer did not leave a comment.

CHERYL MCCUE 
Rating:
5.0

I am satisfied with the staff at Dave’s Hardware/U-Haul! They made sure everything came out good!

Anita Stone 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MASANGCAY 
Rating:
5.0

Nice, new equipment. Staff is the best, courteous and respectful.

fronco guevar 
Rating:
3.0

My rental pick up truck was not at the location where I called twice to make and confirm my reservation

David Dongell 
Rating:
5.0

Very friendly and efficient

gary pokres 
Rating:
4.0

Issues with pickup, wanted early morning pickup before 6:00am, Said they would put the key in a lock box but did not. Store crew arrived at 6:30 and did get me out the door in 15 minutes, but had someone I paid to assist waiting, and I was late meeting them. Store crew was very helpful! Vehicle is on it's last leg and should be retired. rough drive, acceleration is poor and burns oil. Oil pressure maxed out when entering the freeway.

Brian Zick 
Rating:
5.0

Customer did not leave a comment.

Stan Brown 
No reviews have been submitted for this location.

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