It was good but I forgot my water bottle in the car otherwise it was pretty good all together definitely recommend to useJUSTIN C.
Customer Reviews for Daves Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for a cleaning/misuse. (something like that.) I was also charged for an extra day, etc. I tried to call customer service several times and couldn't get through, then when I did, the person I spoke with said that I got transferred to an area outside of where I live.GALE R.
Great customer service. very quick check-in and checking back in. thank youcindy D.
Windshield had caked on debris and interior was dirty. Dash and steering wheel was not sanitized or cleaned. Spilled drinks were in the cup holder.ROBERT G.
The best experience renting a uhaul ever. Truck was beautiful, service was as always great. ThanksJESSICA G.
Everything was perfect! Thank you for everything.David R.
Hi, I rented a 5x9 trailer and the trailer did NOT have a spare tire and I didn't like not having a spare tire in a case of a flat tire. I wasn't happy pulling the trailer with no spare tire.ALEX L.
Trailer was too small, I tried to exchange for a bigger one and was not accommodated because the store owned the trailer I had. It sucked could not use it and lost my money.JESUS O.
Customer did not leave a comment.ROBERT W.
No improvement needed. Fast Friendly service!!ROBERT N.
Customer did not leave a comment.ALFRED R.
Customer did not leave a comment.CHASE H.
Customer did not leave a comment.JAMAR T.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.LAWRENCE H.
Friendlier staff. And was promised a close location for pickup and then was told later that was incorrect. Rented pickup and was charged for alot of extra miles and of course had to return to same location. It felt almost like bait and switch scam.GERALD L.
In and out in no time, Just as expected and just what I wantedMITCHEL H.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Sharri H.
Customer did not leave a comment.TRACY L.
Customer did not leave a comment.PATRICIA D.
Customer did not leave a comment.YINENG C.
Check in and out was friendly and efficient. Equipment worked as anticipated.ROBERT P.
My experience was excellent at this location. Knowledgeable staff, quick service and pleasurable transaction.MARTIN M.
Daves Ace always great to deal withSTEPHEN M.
Very very rude customer service !!!!LARRY M.
Have more pick up Truck available!LINDA L.
The truck was in good running condition, but it was never cleaned. The inside was dirty and I had wipe it all down. Windows were dirty and full of bugs from last trip. The inside of cargo area was OK.James G.
It was super easy, quick, and efficient to rent from Dave's Ace Hardware. The truck was very clean and easy to access. I would highly recommend this location!Pamela P.
Upon returning, using the APP( no instructions in the APP), this location had NO signage as to where the after hours drop off box was located. 30 min later on the phone with your Agent we were told it was in the back of the store. This is a strip mall! Would never found it!MYRA S.
The gas tank was at 3/4 and the windshield was bug-ridden.JAMES S.
Customer did not leave a comment.KATHY P.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.GREGORY Y.
So convenient.GOTA H.
Nice to have a Uhaul location in this part of the valley. Usually have to go on quite a drive to pick up a rental.ROBERT M.
We came after they had closed but they immediately said they would take care of everything, excellent customer service!! Dave's Aces's UHaul is great!!James M.
Customer did not leave a comment.Phillip H.
Van was very clean and the team got me taken care of on time. Very good service.JASON O.
I had gotten a price quote when I made my reservation online several days before being told to pick up at this site. When the guy finished the contract on the computer at this pickup site, it was $57 higher. I had taken a picture of the price quote from my reservation and when I showed it to him on my phone, he called someone at UHaul and they honored the price I was originally quoted. So it took extra time to redo the contract with the original price.SHEILA C.
Rude representative...couldn't figure out how much my U Haul truck cost me when I returned it. Rep told me it would take him 45 minutes to check in my rental because of the long check list he had to go through. A little over an hour use and just 22 miles driven. I wouldn't rent UHaul from this location again...I'll think long and hard about renting from UHaul again. Very disgustedPETER F.
Customer did not leave a comment.WILLIAM H.
Smooth and excellent affair.NICOLE O.
Occasionally the cargo van would veer a little to the left or right. This might be a steering wheel issue.THERESE M.
Customer did not leave a comment.Mario W.
Customer did not leave a comment.JOSEPH B.
Daves Ace Hardware was excellent. Easy to deal with. The UHAUL pricing is f'ing outrageous though. They advertise 19.95 and mileage. I had a pickup for 4 and 1/2 hours and final bill was over 80 dollars. I did not leave probably a 7 mile radius. Pricing is ridiculous. Borrow a friends truck and take them to dinner and you save 50 dollars.DEREK B.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Joseph C.
Self check in needs to be more user friendly.Paul S.
Perfect! Thank you Dave!THOMAS G.
Nothing that I can think of, we are a one car family and it was nice to rent a truck when picking up some large items from a local home improvement store. Thank you.FOREST G.
Customer did not leave a comment.AMANDA M.
Customer did not leave a comment.ROBERT M.
Easy to rent. Very clean.Sandra M.
I turned truck back in 1/30 @ 4:45pm and was disappointed that I was never given a return receipt and no one would walk out with me to check the truck in and verify mileage used. Only had truck for almost 6 hours, tank still full of gas and only around 20 miles put on. Just want to establish a record here since I did request these things thank you.rosanna L.
Pricing very misleading. Big print on truck says $19.95 - little print is where they get you for mileage, taxes, gas etc. Our two hour use of the van cost over $70.NANCY C.
rental at this location was so much better, quicker than previous rental location!GREGORY Y.
Thank you for such great customer support.sherry W.
The whole rental experience could not have been easier. Dave's Ace Hardware is a terrific business, and the staff are friendly and helpful.Daniel D.
Customer did not leave a comment.William R.
Customer did not leave a comment.COLLEEN S.
Customer did not leave a comment.Bruce P.
Customer did not leave a comment.Eric L.
Great customer service. Would use this U haul service again if I was in Mesa. But coming in to Az from California and having my storage unit in Tempe and having to go out of my way to another city was kinda of frustrating because we had a time limit to move everything out of the storage and head back to California. But all in all customer service was great!!David B.
Customer did not leave a comment.Dan H.
Only 1 size trailer available at this location. A smaller one would have been better.JAMES B.
This location was a breeze to return the truck.STEPHANIE G.
Customer did not leave a comment.lori J.
Excellent process to reserve on line. All interactions with staff at Dave's ACE was productive and efficient. It was a wonderful experience.Michael B.
Customer did not leave a comment.Debera K.
Update computers regarding who has equipment available. I was sent too 4 U-haul locations only to find that the computer information was wrong, only at the 4th location was the trailer available as promised.Herman E.
Customer did not leave a comment.Jared L.
Customer did not leave a comment.adam E.
Both the person at pickup and the person at checkout were very helpful and nice! Thank you!Julia N.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.TESS G.
Customer did not leave a comment.TROY S.
Customer did not leave a comment.Robert G.
Just keep doing what you're doing. All was handled very,very well!Bob L.
Very nice and helpful Associates. Truck was nice and clean.SUSAN B.
Rate was for 6 hours and charged me extra because they closed at 5 and I returned the truck at 530 (6hr after I picked it up)SHERIE M.
I had trouble getting help then they tell me the statement on the internet doesn't apply. We tried to return that evening by the program to return the link couldn't find my location , and we couldn't find the key drop. Over all it cost more then the web site indicated, and the owner had no clue. I will not go back to that site and I will look for a different company next time.JAMES U.
Customer did not leave a comment.JESSE R.
Customer did not leave a comment.John S.
Everything was great!Xavier F.
Customer did not leave a comment.Robert Z.
I would neither recommend or discourage anyone to go to this location. It seemed like the store employees had never had a uhaul customer come into their store. The trailer had mud and dirt clumps inside the trailer from the previous user. Was not a good experience but was also not a terrible one. The store employee was at least courteous and hooked up the trailer.Chris B.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Bobbie D.
Customer did not leave a comment.Carl R.
Customer did not leave a comment.Larry G.
Great ExperienceLaurie C.
Customer did not leave a comment.BRETT B.
your software is not easy to use for the people renting to me. The email that contained my contract could not be opened. The after hours text message link was confusing and not useful. I didn't know if i did it right or not?Robert K.
Ensure requested moving accessories are available at the time of rental pickup.Shane O.
Uhaul, like so many car rental companies, have figured out a way to bilk their companies out of extra fuel money by not filling the tanks before renting. There's no way you're going to be able to return a partially fueled vehicle with the same level of gas and they're counting on you over-fueling. And it you don't over-fill, then they charge you a couple gallons claiming you didn't fill to the same level you rented the vehicle. It virtually impossible to gauge how much gas to replace without pumping, pausing, checking the fuel level, pumping some more, checking the fuel level, etc. Most people, like me, don't have the patience for this nonsense so will most likely over-fill which is what the rental companies are banking on. Lesson Learned - never take a partially filled vehicle.William N.
I showed up to the original location (Apache Sands) I was scheduled to pick up my rental from and was notified that someone forgot to move the truck I rented. I was then rudely instructed to go to another location to get the truck. Customer service at Apache Sands is less than desirable. In addition, the final amount of my invoice is almost twice the price of my original quote. I returned the truck early, I made sure I added more fuel to the tank than what I received when I picked it up. The team at Ace Hardware (where I did pick up my truck) were friendly and helpful.Ron T.
They messed up our reservation on 2 different cards, it took over an hour before they said it won't work because of a user error and had a very poor attitude because we were there after they closed even though it was their fault, And they only gave me 30 miles when I ask for way more do to all the driving I had to do. I'm not done complaining about this.William B.