Easy drop off
Pamela S
Customer Reviews for Darrell Auto Painting & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a pleasure talking to Darrell when I turned in my rental very informative and knowledgeable. Thank you, Darrell.
R LProcess returned vehicles first thing in the morning. They failed to do so, and did not put my rental in the system as having been returned, and I got repeated calls from the main U-Haul business claiming that I had yet to return the truck, when it had been turned in the night before. Very unhappy
echo tVery friendly and helpful, even have after hours drop off.
Kenneth HThis location was 48 miles from my original reservation. And did not have the blankets I paid for. The location was fine enough and the owner was very friendly and pleasant, but U-Haul really dropped the ball on my pick up.
Brett GI had a most satisfying experience, thankyou again!
richard dVery helpful
Sarah MMan was extremely rude because the lot was too full. Not our fault….. they obviously have a communication breakdown.
Casey REugene office called me after setting up my pick up with the Yoncalla office, and tried to make me drive the 26’ truck I rented to Roseburg for the vehicle trailer I needed, using my time and my travel miles to do so. Darrel called and arranged to have the trailer moved to Yoncalla so I could pick everything up there. I’m not sure why Eugene is trying to steal business from Darrel’s office, or why they’re okay wasting a customer’s time and miles, but it was unprofessional. I’m just thankful Darrel was able to get it fixed.
JOSHUA LI very much appreciated the gentleman taking the time to speak to me like a person. A person answers the telephone when you call this place and they are very neat people. :) I enjoyed the small town interactions most definitely over sitting on hold to speak with someone who doesn’t even know how to pronounce Oregon or Umpqua... I was very personable and real. 5 stars!
sherri bmake sure the guy who is at the shop or location is there on time so people dont have to Drive an hour out to the location and then be an hour late to the appointment wasting that much time so it delayed my move. He said apparently he got a text saying 11:30 when my phone got a text for 11 when the appointment was scheduled and he was still not there until 11:50 anyways so he still would have been late!!
kamron cWas an easy location.
Dawn JMy app didn't link up with his access so we had to go through some of the check in stuff again, but he was patient and got me on the road quickly.
BRADLEY Gnothing
Jennifer MThe owner operator was very helpful and nice.
Charles DCharge less?
Ted MNo one was there during operating hours
Matt BThey were GREAT and FAST.
Richard LVery polite and really worked w us to help us get what we needed especially when it was such a QUICK move!
julie rI made reservations online using my debit card, when I arrived to pay my card was considered prepaid. Could not be used without paying deposit. Location can't accept cash! Very nice, awesome people though they were great.
Jeri AUhaul needs to update the software correctly. These poor people had to spend a ton of time to get it to work. This though was a great place to rent from, they were so nice, and went over and above expections to take care of us. Pass along a big thank you for there great customer service
Randy HThe truck was in poor condition and had the worst headlights ever. Very unsafe.
Deanna MSometimes pulling in and parking can be tricky at this location. But overall...excellent customer service and attention to detail from the entire staff at this location. GREAT JOB....Yoncalla team.
Martin CThey thought the reservation was for the following day... and thus were not at the uhaul location at the pickup time... had to wait over an hour for them to get back, which screwed up the timeline and logistics we had setup for our move. Not a huge deal, but certainly a inconvenience. The owners were super nice once they got there and took care of us.
Scott WComputer & people incredibly slow.
dale cNobody was available for a few days. I rushed to get the truck there but was closed for illness or something.
joyce bTruck rental was fine. Left out 1 dozen blankets in order though.
Alan BNo one around location during open hours, Junk vehicles around area/\.
Gary ENever contacted me after after hours drop off.. went back the next day to get some money back and he was not there.... Was told he would call me. Never did. I should have gotten money back
Ariel CThis was a very remote location that is not a traditional u haul property/business but they were very accommodating and helpful as well as friendly and convenient and I'm thankful they accept these trucks, etc for the remote movers! Thank you!
Donna HI'm very happy thank you
Brian Athey were great help ,when we needed it ...thanks
Michelle HI was told to drop off at a location that did not have any emoloyees working and when I was told by the 800 number when I was at the drop off location they told me to drop the key and leave. This has cost me another additional cost of over $70. Completely unacceptable and unprofessional. Oh AND I forgot to mention that my reservation was set over a month and a half before the pick up date.
THOMAS NHeadlight knob missing makes it difficult to pull headlight switch on.
NEFETARI RGas was empty, they put a gallon in and gave us a 30.00 credit, but it took 80.00 to get it to the line that it was supposed to have started at. The reservation was for 9 am but had to call the business number to get someone down, it took 40 minutes just to get someone there (they were nice and polite though and offered free moving blankets that we didn't need) Then it took them entering the information three times before it 'worked' they charged my card one dollar, and then the regular uhaul fee. We were on a time crunch to move and we were unable to meet our deadline because we received our truck an hour late, and had to miss work in order to finish the move.
MELISSA EDarrel was half and hour late for our pick up, and the paperwork was quite slow which left our loaders waiting over an hour to start work.
JEANETTE S