Comentarios del cliente para Darnestown Sunoco

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Darnestown Sunoco

Grado total:

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David R. en

Grado:

Tire pressure was low. Van was not available at time reserved.

garrett C. en

Grado:

I would avoid renting a Uhaul from the Darnestown Sunoco in Gaithersburg Md at all cost. You’ll just get ripped off and have your time wasted. I wish I could give a zero star review. The entire interaction with the attendant was a nightmare. One in which I got ripped off and had an hour of my time wasted. I never want to rent a vehicle again. As follows is my story. I arrived at 8:05 am on a Friday with my mother and brother to rent a 15’ truck to assist my brother and sister-in-law in a move. My mother and I both took off work and neither of us live in the area. We were on a tight schedule to get done, return the truck, and hit the road. My mother had made the reservation the night before. $29.95 for the truck. The attendant goes thru the check-in/rental process. He gets near the end and there is a “safety” option for an additional $15 fee. We don’t want it. My mother questions the attendant, as the person she spoke to on the phone never mentioned this fee or any additional amounts. He goes quiet and tries to clear the fee. In his system he is unable to de-select the option. He proceeds to mess around on his computer for 5-10 min trying to drop the fee. I ask him can he complete the checkout and just reimburse the $15 if that’s easier. He says no and then prompts me to come behind his counter and look at the computer myself. Yes, you could not de-select the $15 option. (At this point I should’ve just said fine and paid the additional money and gotten on my way, would’ve saved me another forty minutes of headache but it felt like a scam.) Anyway, he tells me to try and make a new reservation on my phone and do the self check-in. I go thru Uhaul’s site with a new reservation and check-in online. I get to the end to complete my check-in and I’m met with an error message. I refresh the page and try again multiple times. Changing information, adding information, selecting and de-selecting boxes to no avail. I’m still met with the error message. The attendant proceeds to tell me I should call the Uhaul customer support number. Now mind you, while this entire exchange is going on other people have come into the Sunoco and he’s stopped to assist them. That’s fine, I didn’t lose my temper over that. I get thru to a customer support rep with Uhaul and they begin to try to fix my technical issue. I had no issue with Uhaul on that end, I got transferred once but the wait time wasn’t bad and both people I spoke to were fine. I explained to them what was going on. How we had a reservation but there was a fee and how I was prompted by the attendant to make a new reservation but how it’s not working. In midst of the second gentleman trying to figure out my online check-in issue I asked if it would be easier/faster to just cancel my mother’s reservation and make a new one. He said yes that would be faster, “have the attendant do a manual override”. I tell the guy to cancel my mother’s reservation and to make a new one. I then thank the Uhaul rep on th

Andrea R. en

Grado:

Personnel at the pick up and drop off made the experience very pleasant.

Debra W. en

Grado:

Many things about the pick up location were unsatisfactory. First, the attendant recorded and incorrect level of fuel. I had less than a 1/4 of a tank; he put down 3/4, second, my contract said I was allowed 185 miles, he put 175 miles, third, my contract said I was supposed to get a dozen furniture blankets, he said it wasn't on which contract which it was. Fourth, I asked him for a receipt so that I could confirm all was correct, he wouldn't give me one. I would never go back there again. The guy tried to rip me off.

Theresa D. en

Grado:

El cliente no dejó un comentario.

Lucy W. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

Better training

Scott M. en

Grado:

El cliente no dejó un comentario.

Jenna H. en

Grado:

I was over charged 36 miles and have contacted uhaul customer service 2x about this error. The attendant at the gas station said he would take care of it, the next day I received my bill, and I was overcharged. It took a full hour for me to pick up my rental vehicle and almost a full hour to return it. Very poor service.

MARY B. en

Grado:

El cliente no dejó un comentario.

Lashawn S. en

Grado:

Make sure you are not overcharging for equipment or services that was not provided or asked for. I was charged for a dolly and pads that I never asked for let alone even received at that time of pick up. I was also charged for safe move plus that I didn’t not request. Have someone that can clearly speak and understand English to better service the customers.

Glen H. en

Grado:

The window of the truck was left slightly open overnight during a rain storm and the seats were wet and there was water inside the cab. The clerk was obviously not trained on U-Haul systems and it took a long time to get the paperwork completed and the return complete on the other end

Charlene L. en

Grado:

The attendant was extremely professional and his customer service skills were perfect (unlike the original location I made the reservation for).

James N. en

Grado:

I refilled the gas above what I needed to and I still got charged 5 bucks. Will never use your company again. I was also given 2 Dolly's that I didn't ask for that limited the amount of space I had. Awful.

Andrea R. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER T. en

Grado:

Everything went well with the vehicle. My only complaints are the hidden extra costs. My $19.99 rental cost me much more than $19.99. I'm not sure what I paid because I cannot view the receipt.

Laurence H. en

Grado:

Fix your computer system. I tried to schedule pickup at 4pm but it registered it as 12am! My reservation was canceled because I didn't show up then (when the location was closed). Go figure

Ryan P. en

Grado:

The person working in the gas station, although kind, was very slow. There was mud all over the bed of the U-Haul. The check engine light was on.

Michael L. en

Grado:

Excellent, friendly service. Very easy location for pick-up and drop-off. No wait whatsoever. Total win! :-)

fei chen Z. en

Grado:

The representive change the return time regarding my order. It charged me more late fee.

James B. en

Grado:

Great customer service by friendly and courteous staff

Felix A. en

Grado:

El cliente no dejó un comentario.

Denise B. en

Grado:

El cliente no dejó un comentario.

Katrina W. en

Grado:

For one, DON'T send email confirmations for one pick up location and then tell the customer that they need to pick up 15 min away. I received an email that my location was confirmed at Germantown. We waited in line and the manager told us that our truck was actually at Darnestown. I was extremely confused because I had gotten an email confirming the Germantown location. When I showed it to the manager, he kept insisting that the email was showing me my preferred location. I showed him again that it specifically said "You are scheduled to pickup your equipment at U-Haul Moving & Storage of Germantown on Saturday, July 27, 2019 at 9:00 AM." He kept repeating that it was my preferred location. Not only did he act like we were idiots, he was extremely rude and unapologetic that the system had sent the wrong location. Then, we drove 15 minutes to the Darnesville location. It took us about 40 minutes to get our truck because the employee at the gas station knew absolutely nothing about how to use the computer and system. This was so ridiculous and put us an hour behind schedule. U-Haul needs to fix its system so that people are getting the correct information and also train its employees to not be so rude when the company is in the wrong.

FELIX A. en

Grado:

El cliente no dejó un comentario.

Trevor K. en

Grado:

Pick up was very confusing given the location was half gas-station and half U-Haul pickup. The online truck rental program was also very confusing. It makes you indicate that you have received the key before actually disclosing the key # to give to the attendant.

Henry C. en

Grado:

nice and convenient location to drop off the truck!

nelson C. en

Grado:

El cliente no dejó un comentario.

Steven E. en

Grado:

Their machine wasn't working. The attendant had to text the owner, and I had to leave a voice mail for the owner to return the truck I rented.

Richard G. en

Grado:

Excellent

Natascha D. en

Grado:

El cliente no dejó un comentario.

VLADIMIR N. en

Grado:

Speed up paper work through customer network

Peter S. en

Grado:

El cliente no dejó un comentario.

Gabryyla F. en

Grado:

El cliente no dejó un comentario.