Comentarios del cliente para Darien Collision Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Darien Collision Center

Grado total:

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Riley T.
Grado:

They were blasting pornography over the speaker system while I was there. Instead of apologizing and attempting to turn it off, they laughed and allowed it to play.

Mark S.
Grado:

El cliente no dejó un comentario.

Florian O.
Grado:

El cliente no dejó un comentario.

ADAM P.
Grado:

Location and customer service was superb. So nice and a lot nicer than many others I’ve used. The truck could have been cleaned and it was damaged quite a bit all over from the passenger door not opening to a plate in the cargo area being broken in the floor. However the service was so good so ultimately happy.

BEN C.
Grado:

Truck was dirty, tank was literally empty when I picked it up even though they had marked 1/4 full. Appliance Dolly strap was broken. The person also did not include insurance even though I had added it online, and he tried to talk me out of using it saying U-Haul was just trying to make more money from me....even though I had added it. I had to wait another 20 minutes for him to update the reservation, refund, and re-charge. When I told them about the appliance dolly issue and I asked for a refund, he was like "I'm not sure I can do that, I'd have to check", so I said "okay, please check," and then he said they would do it, but I'm sure I'll have to call to confirm.

Dolores C.
Grado:

They were very busy but helped me right away

Jenn R.
Grado:

El cliente no dejó un comentario.

Courtney K.
Grado:

Spoke with someone and left VM regarding dropping the truck off. Never received a phone call back. Was never told about the convince fee. Spoke with location, said it would be removed. Will be on the look out for that refund.

Carlos S.
Grado:

El cliente no dejó un comentario.

Margaret V.
Grado:

El cliente no dejó un comentario.

Kevin B.
Grado:

Truck was old and sounded awful. Had to take it on the tollway and wasn’t sure I was gonna make it. Lots of damage. No dolly in the back for optional use. (I would have used it.) Rental location was small and no one seemed to have any urgency or know exactly what was going on. I was instructed to drop the key off in the key drop box.....which was unlocked and opened. The mileage rate was high for the size of truck. Next time I’ll just get a penske.

David A.
Grado:

Furniture pads were scattered in truck and I was charged when I didnt use them.

JAMIE F.
Grado:

This location put my card under the wrong contract not once but TWICE. Charged and gave me a contract with the incorrect name on Friday July 12,2019. This morning, July 15, 2019, charged my card AGAIN and filed my credit card under a contract that again DOES NOT have my name on it. Sandra Daley gave me her contact info on Friday regarding these issues and she has been extremely helpful however this darien location is unprofessional, doesn't use work ethics as they believe it is okay to charge a card that doesn't match a contract- which is illegal without authorization from the card holder and extremely difficult to work with.

Debbie H.
Grado:

El cliente no dejó un comentario.

Thomas E.
Grado:

Have rented many times always great!

francis J.
Grado:

No spot available to off the vehicle

TARA H.
Grado:

Make sure that the lot is ice free! I fell backwards and hurt my ankle and head last night. I am extremely sore with a bad headache today. On a more positive note the young man who helped me with my rental was very pleasant and helpful.

Taylor W.
Grado:

Need to have a customers service representative on hand during the weekend

Ryan N.
Grado:

El cliente no dejó un comentario.

Antionette S.
Grado:

We had also rented a hand cart as part of our contract but this location didn't have any and there were no additional supplies to purchase. This meant we had to go to another U-Haul location to get the additional things we needed.

Josue O.
Grado:

El cliente no dejó un comentario.

Antonio D.
Grado:

El cliente no dejó un comentario.

Judith C.
Grado:

Only one headlight worked and the windshield wipers were shredded. We did not realize this until dark...in the rain. We had a 900 mile drive which included crossing the mountains. We could not just replace the headlight as it would have entailed replacing the assembly. I can't believe we paid $1500 for this kind of service. Very disappointing!!!

Mohammad A.
Grado:

El cliente no dejó un comentario.

Thomas E.
Grado:

Great Rental Excellent Place! Zach was very helpful! Thanks!

DAN H.
Grado:

Great help in getting my ball hitch installed and the car trailer hooked up.

Leo B.
Grado:

El cliente no dejó un comentario.

kishan M.
Grado:

This place caused me headache, and refused to allow me to purchase a truck cause i was having minor difficulty with my debit card. Had to call corporate to get this business to even rent me a truck. Also the truck gave me less than 10 miles per gallon and the transmission was jumping a over all unsafe, unsatisfied journey with uhaul. Im probably not gonna purchase a uhaul through Darien collision center again and may rethink renting another uhaul in the future. Completely and whole heartedly disappointed in this purchase.

FELIX V.
Grado:

was ripped off on the mileage. I KNOW I only drove 24 miles with the truck and I was charged for 53 miles. I looked at the odometer when I first got in the truck, but the odometer was so tiny I couldn't read it.Also, hard to believe they would give me a truck with over 100,000 miles on it. I first thought it was 10.000 but yes it was over 100,000 Very surly service. Will never go there again.

Dean K.
Grado:

This location was very close for drop off purposes but the location is tucked away from the Main Street so is was somewhat difficult to find.

Peggy P.
Grado:

El cliente no dejó un comentario.

Joe C.
Grado:

Very friendly customer employees

MaryAnn G.
Grado:

El cliente no dejó un comentario.

Christina Z.
Grado:

El cliente no dejó un comentario.

Jobin G.
Grado:

Initial mileage in truck was 10459 before ride but billed from 10388

Paul B.
Grado:

The people there are very helpful and professional.

Isiah D.
Grado:

Friendly workers.

Darmara C.
Grado:

El cliente no dejó un comentario.

PETER P.
Grado:

Great service.

Artem C.
Grado:

Came here in the evening to pick a van up. First of all, the vehicle was literally all covered by snow, so I had to clean it in order to use, which was not an easy job. Luckily I had a brush, otherwise would not be able to make it. Secondly, when I got a passcode for the key box and opened it, there was NO KEY inside! Customer service (which is stated to be 24/7) was not responding. There was no other way but to cancel the rent. Basically, I lost my whole night outside at the cold weather because some worker forgot to put a key in the box or took it out on purpose. Don’t go there after hours, folks.

No reviews have been submitted for this location.

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