Customer Reviews for Dans Towing & Recovery
(U-Haul Neighborhood Dealer)

262 reviews

57 Queensway Ave   Espanola, ON P5E1H9

(705) 869-3914

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(705) 869-3914

57 Queensway Ave
Espanola, ON P5E1H9

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service at this location, very personable and welcoming 5 + stars!

MARIAN GODFREY-SONNTAG 
Rating:
5.0

All was good

Earnest Vinson 
Rating:
5.0

Customer did not leave a comment.

Matt Cyr 
Rating:
1.0

Customer did not leave a comment.

Ashton Eshkakogan 
Rating:
5.0

I thought this location did an excellent job of presenting themselves. Everything was very clean and attractive.

Sandra Doucette 
Rating:
5.0

Customer did not leave a comment.

Raegan Geden 
Rating:
3.0

Customer did not leave a comment.

Evan Westad 
Rating:
5.0

Customer did not leave a comment.

TONY YACHUK 
Rating:
4.0

Customer did not leave a comment.

William Maki 
Rating:
5.0

Customer did not leave a comment.

Robert Holmes 
Rating:
3.0

I dropped the truck off a day early was was charged not only for the two days but for extra milage. No one from the location confirmed the key drop off.

STACEY GILLIS 
Rating:
1.0

The man over there was rude.

Daniel Affali 
Rating:
5.0

Excellent customer service, extremely helpful. Would recommend to anyone wanting a uhaul 100%.

William Manktelow 
Rating:
5.0

Customer did not leave a comment.

Laura Dobell 
Rating:
2.0

Somebody in your organization changed the pickup time arbitrarily without consulting me. Very unprofessional. The new pickup time was not conducive to my needs.

William Manktelow 
Rating:
4.0

Customer did not leave a comment.

Bryan Lees 
Rating:
5.0

Customer did not leave a comment.

richard piche 
Rating:
5.0

phone servive and communication is not great. I went through 5 people to change my service and then when I returned the truck, the closing was a hassle because of the miscommunication.

Brenda Hewitson 
Rating:
5.0

Make sure the rear door operates easily not sticking and not hard to lift.

Verlie McGillis 
Rating:
5.0

Customer did not leave a comment.

PAT OCONNOR 
Rating:
5.0

Customer did not leave a comment.

Paige Perron 
Rating:
5.0

Customer did not leave a comment.

Michelle Bennett 
Rating:
5.0

Dan from Dans towing was awesome and helpful.

Greg Bowman 
Rating:
5.0

Amazing staff and service at Dan’s Towing.

Elisa Cass 
Rating:
5.0

Customer did not leave a comment.

john vettor 
Rating:
3.0

Customer did not leave a comment.

Peter Royster 
Rating:
5.0

Friendly and curtius service at a reasonable price.

Armand Morin 
Rating:
5.0

nothing all was ok

daniel demers 
Rating:
5.0

Customer did not leave a comment.

Lorie Sagan 
Rating:
5.0

Customer did not leave a comment.

Lorie Sagan 
Rating:
5.0

Four tire trailer, two front tires were new, two rear tires were very worn and bald. Was concerned they would fail on 500 km trip!! They only had this trailer or I would have asked to switch it out.

James-John Mitroff 
Rating:
1.0

Owner changed my reservation without my knowledge and in turn my credit card was charged for more than I glad expected. It was only a trailer but was not cleaned out before I took possession and had to clean.

Christine Porter 
Rating:
5.0

nothing everything went 100%...

George Lanteigne 
Rating:
4.0

No issues.. all went well. Thank you.

angie pudas 
Rating:
5.0

Don't charge me a after hours fee when all my business was done during regular business hours. UHaul owes me a $20 refund. I also returned the trailer a day early.

ROBERT COLLINS 
Rating:
5.0

Continue the fantastic service.

John Power 
Rating:
5.0

very simple effective and easy return. pleasant to deal with

JAMESJOHNJ MITROFF 
Rating:
5.0

Customer did not leave a comment.

DANIEL TURPIN 
Rating:
4.0

Customer did not leave a comment.

mike pettigrew 
Rating:
3.0

The Uhaul truck was unsafe and not drivable. The tow truck delivered it to its final destination.

Sabrina Manitowabi 
Rating:
1.0

Very poor representation for a uhaul dealer. Charged me for fuel when I have a receipt proofing I put fuel in. Charged me for safe move when didn’t want it. Swore at me and hung up

NATHAN WIEBE 
Rating:
5.0

Customer did not leave a comment.

Ryan Patenaude 
Rating:
5.0

Customer did not leave a comment.

HEATHER FOX 
Rating:
4.0

Customer did not leave a comment.

Brian Parker 
Rating:
4.0

Customer did not leave a comment.

Brian Parker 
Rating:
5.0

Everything went very smooth. I was happy with the whole process.

Shawn Reilly 
Rating:
5.0

Customer did not leave a comment.

brenda grieves 
Rating:
5.0

Customer did not leave a comment.

dave mcdowell 
Rating:
3.0

Customer did not leave a comment.

Lori Deline 
Rating:
5.0

Customer did not leave a comment.

kyle hoddy 
Rating:
5.0

Customer did not leave a comment.

Jason Verstraten 
Rating:
1.0

A car hauler was not available at our preferred location so we picked it up at another location a half an hour away.Thankful we could get one but not happy that we were charged for a one way rental,which was almost double the price

David Jacques 
Rating:
5.0

Customer did not leave a comment.

Amanda Trudeau 
Rating:
3.0

The owner himself was a great guy. U-Haul however....

Brandon Miller 
Rating:
5.0

Customer did not leave a comment.

marc piche 
Rating:
4.0

No comment

owen rideout 
Rating:
5.0

Very professional. Very helpful. The dropoff location (which I told the pickup location about) helped me to clean up UHaul's issue with the contract change made 1 hour AFTER it was signed and I had left for Espanola. He said it made no sense for me to have to go out of my way to Littlecurrent when I was at my destination in Espanola.

Colleen Ford 
Rating:
5.0

Customer did not leave a comment.

DOUG BOIS 
Rating:
5.0

Customer did not leave a comment.

chris cox 
Rating:
5.0

Great Service from Dans Towing

Blair Ramsay 
Rating:
3.0

Customer did not leave a comment.

tim gilmore 
Rating:
5.0

nothing that i can think of. all good.

Cynthia Roy 
Rating:
5.0

What Uhaul can do is GIVE all the information TO THE STORE that I had to fill in advance - stop wasting my time and the vendor's by making me put in all my information just to get me to the store and he has to enter it all anyway!!!!!!!

SHERRI RAGUTH 
Rating:
5.0

Customer did not leave a comment.

MARILyn JONES 
Rating:
4.0

Instead of getting upset where I unhooked trailer on property I would recommend putting signs up for (uhaul trailer drop off parking only )

WARREN BISHOP 
Rating:
4.0

Customer did not leave a comment.

robert zyma 
Rating:
5.0

Customer did not leave a comment.

Julie Leduc 
Rating:
5.0

Only book units you have available. Calling 2 days before a move to tell me my enclosed trailer was not available was unacceptable. Dan went out of his way to help after but we had to settle for an open trailer and it rained! Uhaul needs to find a better way to ensure people get what they request from the get go! Kudos to Dan's but uhaul you need a better system!

Allison Allard 
Rating:
5.0

Customer did not leave a comment.

Gord Peterson 
Rating:
5.0

Excellent service at pick up and drop off location.

Paul Michael Mercieca 
Rating:
5.0

Customer did not leave a comment.

Jon Butler 
Rating:
5.0

everything was fine Thankyou

FLORENCE rigole 
Rating:
5.0

Runs efficient yard . Professional

Gord Peterson 
Rating:
4.0

My initial booking was online. I was not pleased with that service at all. My confirmation was sent back to me with a much smaller truck than I ordered and for a way shorter time. No explanation. It was very stressful. My experience in person with the staff at mt local location, Dan's Towing in Espanola was much better.

Karen Morgan 
Rating:
3.0

Customer did not leave a comment.

Ron Stansfield 
Rating:
3.0

Agent wasn’t terribly helpful.

Michael Berry 
Rating:
4.0

Customer did not leave a comment.

Jacques Claude Cronier 
Rating:
3.0

Customer did not leave a comment.

kashif salam 
Rating:
4.0

I am very disappointed and discouraged from using U haul again. I had to drive an hour and a half away from my location to pick up my truck and was told there were no other trucks available any size around my location. When I had a friend book a U haul for the same destination there was 3 available trucks around my location. The person on the phone kept talking over me and kept talking to her co workers when I asked questions. Eventually I got fed up, said thank you and hung up.

adam bonnema 
Rating:
5.0

Customer did not leave a comment.

jill milliken 
Rating:
4.0

Customer did not leave a comment.

Margaret Van Camp 
Rating:
5.0

The truck I had originally ordered did not show slip at the Lively location. Service at Espanola location was excellent.

Blair Ramsay 
Rating:
5.0

Customer did not leave a comment.

Catherine Sargent 
Rating:
3.0

Get an answering machine.

Dale Hanna 
Rating:
5.0

If the customer is picking up as a self serve have them use the internet to complete their pickup because the app doesn’t work for this location the cell service is not strong enough it wasn’t for me on the night of my pickup thanks for the patience of the rep and the supervisor that help us that night and our apologies to them for our rudeness

Denis Thibeault 
Rating:
2.0

arrived to pick up trailer, took long time as staff did not know how to operate computer. Also had to drive 130km to pick up trailer as no other location in Northern Ontario had one available!

Allan Austin 
Rating:
5.0

Customer did not leave a comment.

Stephan Lefebvre 
Rating:
5.0

Customer did not leave a comment.

george browne 
Rating:
5.0

Customer did not leave a comment.

GARY MACKAY 
Rating:
5.0

Customer did not leave a comment.

Gabriel Paquette 
Rating:
5.0

Customer did not leave a comment.

Malcolm Jamieson 
Rating:
3.0

Pick up location was an hour and half. Way to far.

lisa hubbard 
Rating:
2.0

Inside windows were filthy. Trucks front end shook violently.

steve schwalm 
Rating:
4.0

The worker was very kind and helpful

Jordan Stephens 
Rating:
2.0

The left turning signal.did not work. Also, I was asked to drive 75km to pick up my rental that was supposed to be in Sudbury. Once we arrived at the rental the employee had a o go on a call and returned 1.5 hours later.

Bryan Leger 
Rating:
5.0

Customer did not leave a comment.

Angela Houle 
Rating:
4.0

Customer did not leave a comment.

darryl nadeau 
Rating:
5.0

Nothing really. Was convenient and efficient so no improvement needed.

martin landry 
Rating:
5.0

Great service

raymond dubreuil 
Rating:
5.0

Well, the truck looked good until the brakes failed while driving. The only thing that stopped me was the trailer brakes.

CARL - ERIC LINDGREN 
No reviews have been submitted for this location.

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