Customer Reviews for Dans Towing & Recovery
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service at this location, very personable and welcoming 5 + stars!

Rating:

5.0

All was good

Rating:

5.0

I thought this location did an excellent job of presenting themselves. Everything was very clean and attractive.

Rating:

3.0

I dropped the truck off a day early was was charged not only for the two days but for extra milage. No one from the location confirmed the key drop off.

Rating:

1.0

The man over there was rude.

Rating:

5.0

Excellent customer service, extremely helpful. Would recommend to anyone wanting a uhaul 100%.

Rating:

2.0

Somebody in your organization changed the pickup time arbitrarily without consulting me. Very unprofessional. The new pickup time was not conducive to my needs.

Rating:

5.0

phone servive and communication is not great. I went through 5 people to change my service and then when I returned the truck, the closing was a hassle because of the miscommunication.

Rating:

5.0

Make sure the rear door operates easily not sticking and not hard to lift.

Rating:

5.0

Dan from Dans towing was awesome and helpful.

Rating:

5.0

Amazing staff and service at Dan’s Towing.

Rating:

5.0

Friendly and curtius service at a reasonable price.

Rating:

5.0

nothing all was ok

Rating:

5.0

Four tire trailer, two front tires were new, two rear tires were very worn and bald. Was concerned they would fail on 500 km trip!! They only had this trailer or I would have asked to switch it out.

Rating:

1.0

Owner changed my reservation without my knowledge and in turn my credit card was charged for more than I glad expected. It was only a trailer but was not cleaned out before I took possession and had to clean.

Rating:

5.0

nothing everything went 100%...

Rating:

4.0

No issues.. all went well. Thank you.

Rating:

5.0

Don't charge me a after hours fee when all my business was done during regular business hours. UHaul owes me a $20 refund. I also returned the trailer a day early.

Rating:

5.0

Continue the fantastic service.

Rating:

5.0

very simple effective and easy return. pleasant to deal with

Rating:

3.0

The Uhaul truck was unsafe and not drivable. The tow truck delivered it to its final destination.

Rating:

1.0

Very poor representation for a uhaul dealer. Charged me for fuel when I have a receipt proofing I put fuel in. Charged me for safe move when didn’t want it. Swore at me and hung up

Rating:

5.0

Everything went very smooth. I was happy with the whole process.

Rating:

1.0

A car hauler was not available at our preferred location so we picked it up at another location a half an hour away.Thankful we could get one but not happy that we were charged for a one way rental,which was almost double the price

Rating:

3.0

The owner himself was a great guy. U-Haul however....

Rating:

4.0

No comment

Rating:

5.0

Very professional. Very helpful. The dropoff location (which I told the pickup location about) helped me to clean up UHaul's issue with the contract change made 1 hour AFTER it was signed and I had left for Espanola. He said it made no sense for me to have to go out of my way to Littlecurrent when I was at my destination in Espanola.

Rating:

5.0

Great Service from Dans Towing

Rating:

5.0

nothing that i can think of. all good.

Rating:

5.0

What Uhaul can do is GIVE all the information TO THE STORE that I had to fill in advance - stop wasting my time and the vendor's by making me put in all my information just to get me to the store and he has to enter it all anyway!!!!!!!

Rating:

4.0

Instead of getting upset where I unhooked trailer on property I would recommend putting signs up for (uhaul trailer drop off parking only )

Rating:

5.0

Only book units you have available. Calling 2 days before a move to tell me my enclosed trailer was not available was unacceptable. Dan went out of his way to help after but we had to settle for an open trailer and it rained! Uhaul needs to find a better way to ensure people get what they request from the get go! Kudos to Dan's but uhaul you need a better system!

Rating:

5.0

Excellent service at pick up and drop off location.

Rating:

5.0

everything was fine Thankyou

Rating:

5.0

Runs efficient yard . Professional

Rating:

4.0

My initial booking was online. I was not pleased with that service at all. My confirmation was sent back to me with a much smaller truck than I ordered and for a way shorter time. No explanation. It was very stressful. My experience in person with the staff at mt local location, Dan's Towing in Espanola was much better.

Rating:

3.0

Agent wasn’t terribly helpful.

Rating:

4.0

I am very disappointed and discouraged from using U haul again. I had to drive an hour and a half away from my location to pick up my truck and was told there were no other trucks available any size around my location. When I had a friend book a U haul for the same destination there was 3 available trucks around my location. The person on the phone kept talking over me and kept talking to her co workers when I asked questions. Eventually I got fed up, said thank you and hung up.

Rating:

5.0

The truck I had originally ordered did not show slip at the Lively location. Service at Espanola location was excellent.

Rating:

3.0

Get an answering machine.

Rating:

5.0

If the customer is picking up as a self serve have them use the internet to complete their pickup because the app doesn’t work for this location the cell service is not strong enough it wasn’t for me on the night of my pickup thanks for the patience of the rep and the supervisor that help us that night and our apologies to them for our rudeness

Rating:

2.0

arrived to pick up trailer, took long time as staff did not know how to operate computer. Also had to drive 130km to pick up trailer as no other location in Northern Ontario had one available!

Rating:

3.0

Pick up location was an hour and half. Way to far.

Rating:

2.0

Inside windows were filthy. Trucks front end shook violently.

Rating:

4.0

The worker was very kind and helpful

Rating:

2.0

The left turning signal.did not work. Also, I was asked to drive 75km to pick up my rental that was supposed to be in Sudbury. Once we arrived at the rental the employee had a o go on a call and returned 1.5 hours later.

Rating:

5.0

Nothing really. Was convenient and efficient so no improvement needed.

Rating:

5.0

Great service