All representatives were pleasant. (thanks!) The truck was fairly new, but the cab was dirty. The main challenge was online scheduling. A 10 ft. U-haul for a local move was reserved to be picked up in Montrose, but the confirmation said we had to get the U-haul in Grand Junction, a 120-mile-round-trip ($ .79 per mile charge = $94.80 for mileage just to get the truck.) After reserving with another company, then finding a Montrose U-haul truck, other pick-up locations were messed up.
LAWRENCE WILSON
Customer Reviews for Rentals Parties Weddings & Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This drop off location is very rustic, almost no room for this 26ft truck to park on a tiny dirt road
David DawsonMake sure everything works on anything you are trying to rent to someone. Our light was out and we had to buy the hook ups for the truck that was pulling it. With the amount of money we spent that we shouldn’t of had to worry if the cops were going to pull us over and give us a ticket.
Shelby WestbrookDavid was prompt and very accommodating!
Andre CardosoWe were charged a $25 cleaning fee. The inside of the truck was completely cleaned out. The outside had some frozen snow and road dirt from crossing the country. Historically, we have not been charge for road dirt, is this something new?
Diane D CarabettaHaving to run across HW 550 isn't ideal, but I get that parking near private property can be hard. The gentleman that did the check-in was very helpful, though.
Craig SpearmanIt was a dirt field. No office with a sign and a drop box. No space to turn around 27 ft truck and trailer. Had a phone number to call when dropping off. I called multiple times with no answer. The truck and trailer sat for 2 days with no one watching. Trailer had no lock. What if someone stole? Would I be liable. Since no one answered the phone I called UHaul help line, was transferred multiple time to “supervisors” until one got snotty with me and hung up on me. Last time I ever use U-Haul.
Brian Carlson