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Brian H
Customer Reviews for Dans Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Everything
WESLEY WI am very satisfied with the service I received both over the phone and in person
LADAWN KMuy buena atención y muy buen precio 👍
Gerry LNothing everyone was nice a helpful
jeffrey BVery friendly staff. I will rent again from them.
von mI ordered the truck with a dolly and pads. When I got to my location an hour away they were not in the truck. It made my moving experience extremely difficult.
Patrick LGreat staff
Jason tEverything is excellent
wesley wKeep up the good work. This location has great customer service 5 star
WILLIE FEverything is excellent
wesley wexcellent service
Thomas BEasy to rent with online app and friendly customer service. Would rent again!
Kathleen CPlace is a bit hard to find...a U-Haul sign facing Pontiac Trail would be helpful. The staff was excellent, but I'm not sure how pick-up/drop-off after hours would be handled. Again, I didn't see any signs that could help. Luckily I didn't need boxes, pads etc, because I didn't see any there.
Ken CI was charged a fuel fee that I should not have. Unhappy with that. If an actual person reads this I would like to be reimbursed. Thank you, Brad
Brad KThe service at dan's was immaculate. They were incredibly helpful and even let me leave my car there where it was safe and untouched while i was moving. This alone provided invaluable piece of mind. I was extremely pleased with how above and beyond they went
Dimitrios MThe truck was too small & when I said what we were moving she said this should cover it! Cost a lot more bc of the miles making extra trips! Second the movers we used from the suggested website were scheduled @ 10am & I asked to be here at 9. Said he would check & get back to me & I called the next morning to verify the time was changed. I asked for 3 hours 2 men. I was sent 3 men for 2 hours with I didn’t authorize. Then they tried to charge me $200. For this man sent! I needed the extra hour for traveling time20 miles each way! They argued this was the charge & I told them no bc I’m not paying more money to them when they never owed it with me! The 3rd person sat in his truck when the heavy couch needed another person & the homeowner helped whip I paid this person! The gas was fill @ a half tank & was accidentally filled at 3/4, can that be adjusted on the bill?
TERRY MNeed separate area for product. Staff always friendly and efficient.
Melvin KSuper nice staff!
Linda AVery friendly staff and on top of everything. If I ever need a Uhaul again, I'll be going here hands down.
Jared BThe personal in the office were very good and pleasant The truck was not clean It needed to be washed
SAM YVery helpful and courteous.
Nicholas BVery friendly and helpful
salvatore fThe car wasn’t working properly, the battery was poor doesn’t crank, i needed to use booster every time i needed to run i . Actually i wasted my time using this car while i was very busy as iam moving my stuff. The people were nice in that location but without offer any fast solutions or helps , just go and call and help yourself.
Yousif HCheck the trucks before renting them again!
bakara jThe office staff were very nice and easy to work with. The truck met our needs, but it may be time to consider upgrading it
Gary SNo power steering
JEANINE KA very painless experience. No issues with the truck or the billing process. Would definitely use again.
MICHELLE BI booked the reservation at a UHaul location on Haggerty Rd in Commerce, but they had me pick up the truck at Dan's Auto in Walled Lake. All good. I had told the agent when reserving it, I needed at least 8' tall truck as I was moving a refrigerator. I picked up the truck, no issues. It looked tall enough for sure, but it was not. The inside of the truck was under 8' tall. The refigerator did not fit in the UHaul and I could not pick it up and move it as intended. I know you cannot lay a refigerator down on its side, so I was out of luck and out of rental money.
Scott SThe staff was very friendly and welcoming. They are a great vendor location.
Joseph NGreat customer service at this location
Seth IThe website did not offer pickup times that were realistic (5:30 am was the best time) for the vehicle I reserved at one site. I made a reservation at another. BTW, Denise at the Walled Lake location was extremely customer focused. We patient, polite, and competent. Thank you Denise!
Steven T