Customer Reviews for KSL Services LLC
(U-Haul Neighborhood Dealer)

51 reviews

3545 Cruse Rd Ste 300   Lawrenceville, GA 30044

(470) 880-5927

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(470) 880-5927

3545 Cruse Rd Ste 300
Lawrenceville, GA 30044

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
No photos available
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

We were told to call a number listed on a sign taped to the glass window (where I would have expected a person to be). No one answered the phone. Had to get an employee from the back to call the agent just to speak to them.

Jayne Parsons 
Rating:
5.0

Customer did not leave a comment.

Willie RUSH 
Rating:
5.0

Customer did not leave a comment.

Quana Bray 
Rating:
3.0

Customer did not leave a comment.

Luis Rivera 
Rating:
3.0

Trucks were parked very close together, location is not well lite and there are no signs directing you were to go. Lock box lock was rusty and hard to open.

Amanda Guzman 
Rating:
2.0

The truck had a very strong smell of weed.

Demetrius Brooks 
Rating:
5.0

Good

Sharafat Ali 
Rating:
3.0

N/a

Ashley Kimble 
Rating:
5.0

Excelente atención

KARELIS CARMEN 
Rating:
2.0

Rented a cargo van from here when I went to pick it up, it was all muddy and dirty. Very inconvenient as my furniture was getting dirty by touching the cargo bed floor. Would not recommend this place or use it again.

Janni Tran 
Rating:
5.0

Everything was great..thanks

Linda Richmond 
Rating:
5.0

Customer did not leave a comment.

Henry Camacho 
Rating:
1.0

Truck was dirty, pads were missing and key lock to retrieve the truck key impossible to open. Gas tank was empty and 200 miles into the trip the engine light came on while driving. Horrible experience and if U-Haul wants me to still be a customer they should issue a partial refund for all the anxiety I had to deal with during this rental period!

Christian Anghelescu 
Rating:
5.0

Everything was great, thanks

Linda Richmond 
Rating:
1.0

I was charged for an extra day despite having photographic proof of when the trailer was dropped off (before the required return time). I was also on their security camera talking with the owner. When I called the front office about the charge, she said the manager would look into it and give me a call back. This was 2 days ago. This apparently is a recurring theme with this location. The whole interaction was shady and underhanded.

Olivia King 
Rating:
1.0

Location called today and harassed me saying that the truck was not returned and their cameras did not show me retuning the truck. Which is a lie!! The keys were put in the drop box and I was definitely all in camera view the whole time I completed the return. The store outside lights even kept coming on when I got close the building. On top of that, I chatted with U-Haul after the return to make sure the mobile return went thru properly and they confirmed it did. I have the chat transcript in my email. I rented on Saturday and they waited until Wednesday the following week to call me and say the truck wasn’t there. I provided the lady with the location address and the drop off time. It’s very bizarre and sounds fishy! At first she was claiming that the truck was not there, the key couldn’t be found and their cameras don’t show me dropping off. She then changes her reason for calling to that she just needed to verify the address I left the truck and that’s all she needed. So did the truck and keys magically appear now? I’ll never rent from this location again. Horrible!!!

SHEILA CHEATHAM 
Rating:
4.0

Customer did not leave a comment.

José Miguel Garizao Dominguez 
Rating:
2.0

The gears was sticking hard drive

ANGELO ANDERSON 
Rating:
4.0

The truck needs a tune up or oil change.

Kyle Seabrooks 
Rating:
5.0

Customer did not leave a comment.

NIGEL WESLEY 
Rating:
3.0

Customer did not leave a comment.

Willie Riley 
Rating:
3.0

Need better locks on the key box

Carnella Cerqueira 
Rating:
5.0

Customer did not leave a comment.

OMAR ALCALA ROMERO 
Rating:
5.0

Customer did not leave a comment.

Tessica Davis 
Rating:
4.0

Customer did not leave a comment.

Jasmine Hammonds 
Rating:
5.0

The staff was Very friendly and helpful. Definitely will use them again and recommend them to my family and friends.

Virginia Hernandez 
Rating:
5.0

Customer did not leave a comment.

kent kocina 
Rating:
4.0

Customer did not leave a comment.

Tatiana Lim 
Rating:
5.0

It went so smoothly and I was beyond grateful for the ease of service! I received a call reminding me of my rental time. This location exemplifies stellar customer service.

Kenya Leach 
Rating:
5.0

Offer free dolly

Jose Chinchilla 
Rating:
5.0

Customer did not leave a comment.

John Adams 
Rating:
5.0

Truck was well maintained but not clean. It still served its purpose. Easy check in and out.

Rhonda Clanton 
Rating:
5.0

Great customer service!

ROBERT MENA 
Rating:
4.0

Customer did not leave a comment.

Diane Davis 
Rating:
5.0

Customer did not leave a comment.

Julio Uraneta 
Rating:
2.0

To absolutely no fault of their own, this U-Haul contractor is located within a business park where the two sides of single-laned roads are divided by a grass median, which makes it EXTREMELY difficult to navigate the U-Haul truck through. Especially pulling out of the place, I had to do a 5 point turn, nearly hitting a truck, and STILL had to run over the median's curb just to exit the business park. The U-Haul contractor themselves, KSL in this case, absolutely gets a 5 stars out of 5 though, super friendly and helpful with getting and returning my truck. My truck definitely had some underlying mechanical issues though, the gears sounded deathly while shifting through gears, the RPMs were soaring while getting up to speed, the brakes were making awful squealing noises, the passenger door made a terrible noise when opening all the way, the sides of the truck were scraped to heck and back. Just left a lot to be desired on the truck's end.

Wynn Seymour 
Rating:
1.0

I am cheated and over charged

Md Kabir 
Rating:
5.0

Staff is very helpful even after hours!

EMMA BARAHONA 
Rating:
3.0

The sales person didn’t hook up the trailer properly and when I went to put the car on the trailer the trailer pipes up and damaged my truck. She didn’t secure it properly

Hazim Huseinovic 
Rating:
2.0

Better Customer Service, more knowledgeable abt the U-Haul business, the truck feels very unsafe wen driving also making very loud noises.

HALZEN HAUGHTON 
Rating:
5.0

Customer did not leave a comment.

RAYSHONDA KING 
Rating:
5.0

Customer did not leave a comment.

Juredia Smith 
Rating:
5.0

Customer did not leave a comment.

Jhonny De Los Santos Encarn 
Rating:
4.0

Customer did not leave a comment.

VERNON SIMPSON 
Rating:
5.0

Customer did not leave a comment.

Mark Fremer 
Rating:
5.0

Customer did not leave a comment.

Johnny Zuniga 
Rating:
4.0

The facility needs more lighting for night drop off.

CLARENCE ENGLISH 
Rating:
5.0

Customer did not leave a comment.

latoya walters 
Rating:
5.0

Customer did not leave a comment.

Damece Banks 
Rating:
1.0

Terrible

Kevin Wright 
Rating:
5.0

Customer did not leave a comment.

Sydney Sattler 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top