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NANCY M
Customer Reviews for D&T Golf Carts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented u-haul trailer. All the as fine.
Lowell aJust think the truck needs some work. Some very loud grinding noises.
Karen LGreat service.
David PI had to wait a minute or two for the folks at the desk to return from lunch, but I would change nothing else. Very happy with the service, the team was spectacular and very kind.
Charissa PNothing
Lloyd GGreat customer service. Thank you
Brad PThe in person part was quick and easy. It was the app/online return that was difficult.
Bryant SGood location lots of room for dropping off a truck and auto transport.
Steve ODrop location was also a Golf Cart dealer so I got parts as well all good.
David LThe employee that helped me was so courteous and genuinely helpful and the store was extremely clean
Kenneth KThe staff told me where to bring the trailer. They then helped me unhook it and asked how it worked out for me.
Steve HThe AC in the truck was broken and it was 108 today.
Timothy LThe technician ignored me as I arrived.he was extremely involved with the girl watering the flowers outside.
DENNIS MThe service at the location was great at pick up, unfortunately I was over charged (charged for 2 days even though I returned the trailer within 3 hours), when I tried to call to have the charge corrected, I got answering machine and was never called back.
Phillip HNo one was in the office during normal business hours. People in the adjoining business tried to help me locate the staff but they said the employee's car wasn't in the parking lot. Battery in the vehicle is going bad making it sluggish to start. Interior cab floor was full of pine needles.
Gregory CDon't outrageously charge for fuel that was barely below the amount I left with. I put in $25 of gas to go 60 miles. Uhaul charged me and additional $50 + Ridiculous!!!!
wayne pReturn place was great also.
Adam CThey wrongfully charged me $25 for gas when I only went 8 miles and put 1 gallon of gas in. Haven't heard back on an apology and refund.
Ashley REasy rental process. Thank you !
jeff dOne ramp strap was missing. Left tip fender was out of rig and did not fold all the way up making it VERY hard to attach the rubber retainers. Jack did not go up as high as they usually do making it hard to get my hitch under the ball latch. The new vinyl coated cables that replace the chains is awesome!
Bill RThis location was very nice and accommodating. Everything went smoothly.
JOHN GAll is good
Patrick WI went there the previous day just a few minutes before 4pm, and apparently they close at 4pm on weekdays. I was checked in or checking in and two people were leaving the office. As they were driving by they stopped and told me they had closed. I replied that I checked in online and was going to try pickup online. She replied "Good for you!" In a condescending voice and drove off. I tried for 30 min to pick up to find out not available to pick up after hours. She could have just said "Online pickup is not possible because we didn't prep for it, and since we are already in our car and too lazy send you to another location or run back in and get the key because most of this is automated anyways, we're just gonna say come back tomorrow!" That would have earned a 5star review. Compared to wasting an hour total trying to pick up, wasting payroll and work hours it woulda been A+. I've spent maybe $1500 with u-haul the past couple weeks and plan on spending a few more thousand next week and more in the coming months. I don't expect much, I don't need brown nosing, just don't waste my time. The friendly auto location is by far the best, and apache sands was great too.
Brian TService was quick and easy
Cesar LOne tire had low air, agent pumped it up but was low the next day. Had to go back and have the tire replaced. They did give me one more day but had I pulled the trailer through the subsequent storm it could have been a nasty problem. the tire was anobvious problem and should not have been used.
ALEX RKeep up the good work!
Rick MAppreciate all that work there. Great location. Thank You.
KIM KMake the mobile app work easier
Roger SKey code box for pickup
Michael RBuilding was run down and reeks of smoke. Long wait time. Didn’t have the equipment we rented (appliance dolly).
Tarik RNeed to clearly state the ramp opening on 6x12 utility trailer is much smaller than 6 ft.
Ryan SWe received two separate phone calls to verify drop off on Saturday. I told them that we would be dropping off early on Thursday. The second caller was shortly after the first, both while driving. I have Bluetooth available, so that part wasn’t a big deal, but if we had been out of cell service this could have been problematic. When my husband brought the equipment back, after all that - they were not expecting it! Doesn’t seem like the right hand knows what the left hand was doing The equipment itself was fine.
Amanda HKey fob would not fit in drop off box. Had to come back with key.
david lHire people who are competent
Douglas BI was locked out of truck called service they told me at 8pm that someone was coming to unlock truck at 10pm no one showed up called them back then they said at 12 am still no one showed up after waiting up till 2am .i called them the following morning to find out that whole time they weren’t able to get a hold of anyone that whole night please bring my account current due to the inconvenience please bring my balance to 0$
greg nVery easy to use rental service. Online check in is the way to go.
Gabor ED & TGolf Cart uhul best service, clean trucks and wonderful personal service, they are our go to Uhaul
christine lCustomer service excellent friendly and very helpful to my want and need only take minutes to rent and in my way
kilisitina fHaving customers scan their face and license is absurd. Won't use uhaul again because of this policy.
Chris SKudos to the one employee that stayed late so I could pick up the trailer
Ed BVery nice sales person and efficient with paper work
Ryan BQuick, easy and very affordable.
Brian S