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William B
Customer Reviews for D&S Automotive Ctr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was easy and excellent
Sherri LNothing
Joseph TEverything went fine
Joseph TThank you !
Adrianne JThe Gentlemen at D & S were very helpful and professional! The vehicle was well maintained and had great A/C!! Claudia Vazquez
CLAUDIAA VThe address needs to be corrected, its dog wood not dogwood it took me to a private home and made me late and frantic for pick up
Adrianne Jnothing
carl pIt took one hour to get the code for the lockbox. The air conditioning didn't work. Could read milage due to check engine light was on. Terrible experience!
Xia MGreat people great job all good m thank you
Dominick CGreat location easy to find. the people were very helpful.
Patrick CThe truck should NOT have been rented because the brakes were so bad. The shimmering every time you stepped on the brakes were scary.
Mike DI was quoted a rate of $19.99 for less than a day and charged $115 plus mileage. Andrew Corley refuses to rectify this. I’ll never use this company again.
Emily BI used this location for drop off. It was clean.
Joe RA big issue here where I didn't realize the return time and was billed for an extra day plus insurance. The occurred for two reasons the facility closed at 1:00pm on Saturday and was closed on Sunday, after speaking with the owner I made a reservation for 12:00. I didn’t need the truck until Sunday. Additionally I had previously rented a truck , I believe in March, and didn’t need to return within 24hours. I returned the truck around 3:00pm and was told I would be charged an extra day and a day’s insurance. After explaining the situation the extra day charge was waved however the insurance wasn’t. Not really happy about the entire situation. I would have made sure the truck was back by 12:00 or possibly made the reservation for later Saturday or even Sunday.
Kevin GVery Helpful, polite and courteous.
RYAN FGreat job!
Dan FMy issue was not with the locations but with the uhaul customer service. I extended our rental a day and it was never added into the system. when i called to discuss the issue i was told "just pay it because i cant do anything for you". this is never something that should be said to a customer.
Timothy DBrenda was awesome. Friendly, answered questions, explained everything thoroughly! She is a keeper. Hope you compensate her accordingly!
Diane RI reserved a van from a nearby pickup location in about a week in advance. When I showed up to pick it up I was told that the person who handles rentals wasn't there and I couldn't pick up the van. I inquired and was told I would just have to go to another location but there wasn't anyone who could rebook me to confirm there would be a van available. I asked why I want informed ahead of time but did not get an answer. Unfortunately after a couple of phone calls my reservation was moved to a much farther location and it turns out Uhaul didn't bother letting me know the first location wasn't going to be able to service my original reservation. As a result I paid a lot more in mileage charges. I will look at other options next time. Oh and I got charged a cleaning fee even though the van was broom clean when I left it. Any chance to get money out of their customers.
Shawn SNothing – the service was perfect. This location is an absolute pleasure to deal with.
LLOYD Epeople were very helpful.
WILLAM BWhen reserving the vehicle online, the website was not correct about what size vehicles were available. I had to take a smaller rental at the last minute and make more trips moving than I wanted to. If the information was correct, I would have known to rent from another location/dealer.
Laura GCannot think of anything. The experience was very positive. Would definitely use them again.
JOHN SReduce state tax, ha, ha!!!! The cargo van was easy to drive & actually got very good gas mileage. D & S is great, efficient & friendly.
LINDA HFriendly and very helpful.
Robin FPerry, the owner of D&S Automotive took care of me personally. He was very helpful an friendly. A true professional. My family moved to Ridge about two years ago and needed to find someone reliable to work on our vehicles when needed. He wasn't recommended and the only reason why we chose D&S to do business with is because it's right behind my bank, Astoria Savings, about 5 minutes from our house. Close and convenient. He has serviced and inspected two of our vehicles and were happy with our experience. I would highly recommend D&S for reliable service and with U-Haul rentals that went smooth for us also. Lee
LEE TPerfect transaction!
Steven ERental Agent was very accommodating. Perry made a genuine effort to assist with placing trailer on my hitch ball and the paperwork was presented with ease and non complicated. Recommended agent WS
Warren SPerry made the whole process effortless. I will use this location again.
Bill CLess annoying computer system on site.
Sharona Athe van was not at this location. When we got there, it was at another location 20 miles away from out house. We went to the location on our order confirmation. When we got home later, we saw an email changing the location. You should WARN CUSTOMERS to CHECK their email/phone in case there is a location change. This wasted an hour of our time and was a very bad start to a busy and stressful moving day. We hhad calculated the miles we needed carefully and we HOPE UHAUL will take care of the over-mileage because it was not our fault.
KATE EWay to expensive!!
DENNIS SEquipment was clean and in almost new condition. Dropped the truck off after closing hours and left the key in the drop off box...the whole process was a breeze beginning to end. Service was professional. Definitely can recommend renting from this facility.
CLIFFORD HUsed the after hours drop off service. Everything was fine.
JASON TNothing these people were excellent. could not ask for a better place to work with.
JOHN JNo problem with drop off. Easy to find.
KAITLYN BHave a truck at the right location when sent to
JAMES Bnothing very nice!
CHRIS REverything went perfectly.
ROSALIE BNo need for improvements - the owner is very nice, place is clean, truck is clean. 100% satisfaction!!!
KAMAL D