Customer Reviews for D&M Auto Repair
(U-Haul Neighborhood Dealer)

590 comentarios

1422 Park St   Palmer, MA 01069
(We have ALL your moving equipment! right of Exit 8 off the Ma Pike/ RT 20)

(413) 289-1834

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 289-1834

1422 Park St
Palmer, MA 01069
(We have ALL your moving equipment! right of Exit 8 off the Ma Pike/ RT 20)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Amy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

everything was great! Dave was a great employee and very helpful

jeanette S. 
Clasificación:
5.0

Very smooth pickup and delivery, Dave Bren is a great person to deal with !! Highly Recommend !!

STEPHEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C. 
Clasificación:
5.0

Dave made sure our long distance one-way rental was ready for the trip.

Michael L. 
Clasificación:
5.0

The service was pleasant and efficient. The experience and the App checkin was terrific

Marguerite H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

jerremey D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

The van we had the dome lights /cargo lights would go off after while while you were loading it unloading it in the dark you would have to re-open or shut the door otherwise the van worked out wonderful for us!

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Nothing really. Dave is excellent. I can always depend on him to have a truck ready for me. He is personable and pleasant to deal with. I appreciate his great customer service!

Yvonne G. 
Clasificación:
5.0

Nothing I can think of. D&M park st palmer MA were excellent. Was very helpful and understanding. Would reccomend.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

The gentleman that handled my pickup and drop-off was very friendly and competent â€" I enjoyed meeting him. Greg

Gregory W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
1.0

There wasn't enough lighting. It was an after hours pickup and the lighting was bad. I got dropped off to pick up the truck, then it started raining, so I had to stand out in the rain for 45 minutes waiting for customer support because the app/system was having issues giving me the correct rental information.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
4.0

I think the problem we had was dispatch sent me there, and the dealer had already had someone line up for Saturday afternoon to use the truck so we ended up with a one day rental vs 2 day. The whole time the original request was for a brookfield Truck so it would have been a lot less miles for our our needs but was told they didn;t have one. Well the 15' truck set in the Brookfield yard all day Saturday never moving, The Gentleman in D & M was awesome

Bobbie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert J. 
Clasificación:
5.0

None, it was a nice rental.

WILLIAM A. 
Clasificación:
5.0

We are so greatful we decided to use U-Haul. It made it Soo much easier. We were fortunate to have a pick up also though. Two bedroom Apt in 15' truck was not enough. Best part was we were able to drop it off in our hometown instead of back to the Thruway which was 30 miles away. Definitely worth it!!

Bernice M. 
Clasificación:
5.0

Exceptional service. Very helpful and accommodating.

ROBERT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicen I. 
Clasificación:
5.0

The man who worked there was great, he came out and met me. Asked if I wanted him to back the vehicle in as it was a tight fit. Very pleasant and easy to talk to.

Stephen N. 
Clasificación:
3.0

the windshield had an 1/8 of an inch of snow on it. they could have started it up and at least defrosted it. also there was only 1/8 of a tank of gas. they gave me a 20 dollar credit. i shouldn't have to put gas in tank as soon as i get it.

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole R. 
Clasificación:
5.0

Always accommodating and easy pickup/drop off.

Tara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee G. 
Clasificación:
5.0

Great service and very accommodating. Thank you for all your help!

Shannon O. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
1.0

Got charged a late fee even tho I brought the truck back in between hours of operation

Nicholas J R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason L. 
Clasificación:
5.0

The old was awesome and funny

KENNETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott N. 
Clasificación:
5.0

Very efficient, accommodating and pleasant to work with!

Dennis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
4.0

Not this locations fault, but uhaul called to tell me that the truck I reserved was 60 miles away, and the night before told me it wasn't available, and I could have a local truck, and drive it 120+ miles just to get to and from the location and wouldn't give gas credit. Lucky this place had a smaller truck, but even though uhaul told me I could have an extra day, they didn't give it to me. This guy was very nice and understanding, but the uhaul system is an absolute mess and I will never again use them.

Casey T. 
Clasificación:
5.0

Dave is awesome. I wouldn't rent from anyone else!

Yvonne G. 
Clasificación:
5.0

The UHaul representative was very nice and helpful. He made returning the truck easy and quick.

Deborah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro M. 
Clasificación:
5.0

very friendly, helpful and accommodating

Wendy C. 
Clasificación:
2.0

Had a 8:39 am reservation for a 4 hr rental. Rental place could not establish internet connection to U-Haul site. I tried calling U-Haul main number and got a automated menu. I selected the issue I was having with my rental only to keep getting disconnected. The owner was finally able to establish a internet connection 1 1/2 hrs later. I was also charged 20.00 for insurance coverage on vehicle which I had declined on the rental agreement. I will never rent a U-Haul again and rest assured I will spread the word of nothing but aggravation and it is not even worth renting a U-Haul vehicle. U-Haul has gone way down hill from what this company used to be.

Wilson M. 
Clasificación:
3.0

That all locations have availability all types vehicles.

Glenn F. 
Clasificación:
3.0

El cliente no dejó un comentario.

HUEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Very friendly and helpful experience

scott B. 
Clasificación:
2.0

I was supposed to have a truck in Brighton, MA by 12 pm at the latest, but they never had a truck. It was incredibly inconvenient to have to go so far out of the way so much later to get a truck. Furthermore, my reserved parking and moving/elevator window expired long before we were able to complete the move.

Kyle D. 
Clasificación:
5.0

Fast friendly clean low rates buisness! Thank you so much

ASHLEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLYNN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

Dave is excellent. Very personable & knowledgeable.

Yvonne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHAN L. 
Clasificación:
5.0

There's nothing to improve Dave keeps everything excellent clean and well-maintained I gave them five stars⭐️⭐️⭐️⭐️⭐️

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

Very accommodating personnel.

Diane A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diahann W. 
Clasificación:
2.0

The van was covered In dirt, dust, and what looked like animal hair. Please clean and do not charge customers a cleaning fee for van's that are received filthy.

Raissa D. 
Clasificación:
5.0

The gentleman who checked me out of this transaction did his very best to correct the shortcomings of the pick up location. He connected with hotline in an attempt to fix the bill to reflect what I didn't receive; the pick up location forgot to put Furniture blankets and the dolly I ordered in the truck. U-Haul Hotline was essentially useless. They recommended I call the pick up location which I had already done to no avail. The U-Haul System does not allow mistakes to be fixed during a single transaction if the pick up and drop off are not the same. Considering the fact that we didn't have the option of dropping off at the same location, it might be something to look into changing, U-Haul. I would definitely recommend this location due to its politeness and accuracy.

SARAH A. 
Clasificación:
5.0

U-Haul needs to improve their central rental system. There was way too much time waiting for the system to respond, watching the little wheel spinning on the screen.

EVERETT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan G. 
Clasificación:
5.0

called for directions about 5 miles from where we were

GUY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY W. 
Clasificación:
5.0

Very friendly gentleman who was patient with a late arrival. Excellent service.

STEPHEN C. 
Clasificación:
5.0

No improvement needed Old man that works there is very helpful and friendly!!

mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

There is nothing he great person

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIETTA B. 
Clasificación:
4.0

The older gentlemen who rented me the van was a pleasant fellow.

Kevin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Customer service was amazing! Very very friendly staff and uhaul was very clean and many were available!

Emma R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
5.0

Absolutely nothing. The gentleman was nice, helpful, and professional. The truck was clean. Easy transaction.

Suzanne L. 
Clasificación:
2.0

The truck had a thick layer of dirt and dust with hand prints in it was not cleaned out in months food stuck on door handles ect was not covid cleaned at all when I asked for it to be cleaned he lied n said it's not required. Also my keys where I side locked up and they tried to charge me 20 for service desk ....this place needs to be closed down they try to scam you

Laura F. 
Clasificación:
1.0

WASSUPPOSED TO PICK UP IN wESTFIELD BUT HAD TO PICK UP 25 MILES AWAY OR USE A HUGE DOUBLE AXLE TRAILER FOR MY 100 MILE TRIP. gOT CHASTIZED FOR NOT BEING IN wESTFIELD ON TIME TO PICK UP EVEN THOUGH TRAILER WAS NOT THERE. cHARGED ME $32 FOR THE INSURANCE WHEN i DID NOT WANT IT. tHE ONLY AGENT WAS OFF THE DAY BEFORE WHEN THE TRAILER WAS ILLEGALLY DROPPED OFF THE DAY BEFORE BY THE PHONE SYSTEM. aPPARENTLY IT DOES NOT MATTER THAT i HAD TOHAUL IT TO wESTFIELD WITHOUT COMPENSATION. aFTER OVER 50 YEARS OF USING UHAUL i WILL SERIOUSLY LOOK AT OTHER RENTAL COMPANIES.

richard H. 
Clasificación:
5.0

Went above and beyond to ensure we had the size truck we ordered on time. Great guy and we will definitely use him again

william R. 
Clasificación:
3.0

Did not like that I had to drive an hour to pick up the trailer. And another hour to get back. Had a reservation in Worcester and call the afternoon before pick up date to go to Palmer.

Michael C. 
Clasificación:
4.0

Get your stuff together and provide what's promised.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

The guy running the shop is friendly, courteous, patient, and has great taste in music.

David H. 
Clasificación:
1.0

Empty tank when I picked up. I uploaded a pic for evidence but I was forced fill it up to quarter of a tank or pay 65 dollars

Mudassir S. 
Clasificación:
4.0

Online check I. Is a joke. Way too many steps and half of which, like face and license pictures, should be done in the pre-check in stage. No mention of a secondary phone number was asked during pre check yet I had to scramble to get one while trying to pick the truck up. Luckily the store was open so the gentleman could help. If it wasn't open I would have had to find another rental. Was charged for dollies that weren't provided. Truck was nearly empty of fuel and returned with the same level but charged for fuel. The location is fine but UHaul has shady practices with no way to refute charges. When I attempted to call when I realized the dollies were missing I was told 15-20 minute waiting time. How can I be on the phone that long while trying to move and get the truck back on time?!? Ridiculous. I will not use UHaul again for truck rental needs.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Proprietor was extremely helpful and friendly; I would highly recommend this location.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
1.0

Be told the actual gas level and what I need refill the uhaul to so I don't get over charged for gas when I bring it back at what I was told too.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff. Clean equipment. Would highly recommend Dave. Dave is a wonderful and helpful associate. Above and beyond with customer service, I have rented from him numerous times, and I would rent from him any time I need service in the future.

CHRISTA M. 
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