That was the cleanest truck I have ever rented. Just one little thing, be sure to clean the cup holders.
Lynn M.
Customer Reviews for D&J Detzels Garage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Return was easy and interaction with people was professional and I would recommend this business to others!
JOHN H.Very easy to rent and pickup/drop-off was a breeze.
John B.The truck was not on full for gas, when we returned it we put it on full, even though we did not receive it on a full. tank. The steering was terrible very hard to turn. Steering for this truck needs to be fixed. The truck was clean though. Not too thrilled no one was there and the building was for sale, and we had to answer many questions and take pictures of everything, just to pick up and return the truck.
Theodore C.Gracias
Chen Guang Y.Easy
Jason C.great service
JT D.This is an unmanned location with no way to add additional equipment such as furniture pads. Da& J is no longer in business and there is a for sale sign. No one answers the phone at the location and a message I sent to the location through your website was not acknowledged. Fortunately, your app actually worked this time for a change, because if it had not there was no help to be found from this location. Further, your website did not give me the option to add furniture pads to my order.
DAVID O.No one was there , wasn't told they would be closed when I went to drop it off .
Jeremiah H.Improve your 24/7 service as it is now very terrible. When I picked up the vehicle, I followed the directions in sending my photo and ID. However it took me to chat with customer service who never replied back. I waited 15 mins for their answer. Eventually a guy from UHAUL branch did the pick up process. Same issues when dropping it off, the app gets stuck after sharing my location step.
Mahmood S.Lights didn't work and trailer was dirty. We wanted a closed trailer and it switched me to an open trailer why
TIMOTHY M.I was unable to pickup the truck using the iPhone app. I ended up calling UHaul and was on hold for 45 minutes. I was on a deadline and it was very hard getting the truck. Finally I went up to the business and talked to the man inside and he was able to help me. And the price to rent this truck for a few hours was horrible.
BARBARA B.This garage being closed - as in sold - made it confusing when turning the truck in. Owner did show up as we were leaving
Clifford R.Be sure to keep the lock mechanisms on the key pick up box well lubricated. Mechanism was stuck for me and took more than considerable efforts to get box unlocked.
Nicolaus C.Quick & easy return.
DAVID S.Would help if the owner of the business was not on vacation
john G.This was a simple drop off location without other services. It was the closest available for a drop off.
CHRISTOPHER C.The only issue was I paid for a dolly and there was no dolly in the truck.
Christopher R.The owner went above and beyond my expectations! He made it easy and attainable for my big move. Thank you for your help and kindness.
Lisa C.U-Haul app worked really well and 1-800 service was also very helpful and straight forward.
France T.Everything was great
Mitchell U.Dave was extremely helpful and instrumental in helping me pickup a last minute purchase that had to be retrieved within 48 hours.
bridgette R.Moving truck was filthy --- dirt everywhere and the truck's storage floor hadn't even been sweeped out. Checked a box upon drop-off indicating that the truck wasn't clean in the hope that it would be cleaned for the next renter. Instead, the app added a $25 charge for cleaning. Indicated in drop-off notes that the truck was filthy at pick-up and didn't expect to be charged for the lack of truck preparation on Uhaul's part...no adjustment to the bill or contact by the rental location or Uhaul customer service. Poor bad service and a money grab for no service provided!
Scott M.Easy instructions to follow online, no issues whatsoever
Luis M.Servicio amable
William S.Light debris in trailer when I picked it up. Appreciate the offer of picking up the trailer a day earlier. Thanks.
Michael H.Get rid of the ridiculous approval process.
Kurtis C.The uhaul website and app are so full of bugs that it took over an hour to get the truck. When I wanted to enter a dispute with the truck being clean, it would just blink a blue box over the upload photo button which forced me to just say it was clean. I lost an hour of my rental time messing with the horrible app/website. Also, the last time I rented from uhaul, I got charged twice for the same auto hauler. I've been trying to get a refund but uhaul had made multiple mistakes before that mistake, causing everything to be so confusing nobody at uhaul seems to be able to understand what happened. I have contacted uhaul and got connected to a manager who was rude and acted like I was bothering her. This, of course, was after an hour and a half on the phone with uhaul. Thanks for stealing my money, wasting my time, and treating me poorly when I try to fix your mistake. I will never rent from uhaul again.
Eric F.Easy pick-up and drop-off.
mark F.Perfect experience will return for my rental needs
amir I.The vehicle may not have been checked: hand truck and blankets were not secured.
Scott S.LOWER PRICES
dan B.Location was closed dropped off the truck and took my pics and dropped keys on drop box
Tracey L.Easy to drop off here. I wasn't sure if I was supposed to leave a copy of my rental contract. Sorry if I was supposed to do that. All was good though and the truck worked great. ¡Gracias!
Sean L.The gas was on the same level when I picked the truck up when I dropped it off. in Avon Ohio. They are telling me it is lower. And the mile limit was higher then what I drove .
Jason G.Dave at the shop was a great help. Checking in and out was a breeze.
Brett M.Efficient and friendly
WILLIAM B.Very hospitable, Thanks
Larry D.Tidy up the office. Other than that, everything else was fine. Service and vehicles were great.
Matthew C.The owner of this small business made the end of our out-of-state moving experience flawless with friendly, thorough, and quick return service.
Carri O.Very helpful staff
Thomas D.Dave was great!
Jason G.All good, dealer provided great and speedy servise
Robert M.The guy directs me to fold the 12 blankets I'm returning. Says that's how I received them. That's his job - I don't work for uhaul.
Fred M.Do something.
Fred M.