Very good customer service.
Ron P
Customer Reviews for MD Brigham Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What makes this a good place to rent from is the service. Daphne was very kind and helpful. Went out of her way to help me and make it a pleasant experience.
DAVID MKeep agreement have equipment requested have a clean truck have it where customer was told it would be or call customer and explain where it was changed to be picked up and not send me to 2 different locations on 2 different sides of town
Patti SGreat experience thanks again! Will be doing business again in the near future!
TeDarian JEverything went smooth quick and easy
Dirk HThe team worked with me to fit my schedule.
Jan UWe received the best customer service! Would highly recommend this location. It’s family owned and really took great care of us.
Alicia HOverall the service was good from this location. The only thing I am not satisfied with is it is difficult to get a hold of them by phone, and the day we turned the vehicle in (Friday), it showed they were open until 6 p.m. and when we arrived at 5:20 p.m., they were already closed. As a result, we had to use the Mobile App for the return, which in itself was a bit of a pain, but we figured it out, and the transaction went smoothly. All and all it was a good experience.
Pamela SExcellent customer service !
Christin JVery good customer service!
Walter RDon’t charge me for after hours fees if I have 24 hrs and get it there by the time it should be there, it’s not my fault no one is there. I shouldn’t be charged a bunch for no reason.
TONNIE EI have absolutely nothing but great things to say about this uhaul location!we reserved a truck at a different location and from the get go it was a big hassle. I called this location and she not only helped us but cancelled the previous reservation. This is a family run location and even when we had a miscommunication they were friendly and solved the problem . We were even late bringing the truck back and they were so understanding and accommodating! Great customer service still exists! Thank you Daphne Monica and Daphnes husband! Very nice location!
Christopher Mvery nice person
JOSE ZGreat people to do business with. I would recommend
Jeff WThe ladies were quick about getting stuff together and very friendly !
Martha CDaphne and Marcus were wonderful to work with! This is the place to rent your uhaul from; for sure! We'll be back again when the need arises.
Jonthan lCould not have asked for a better experience. Everything went very smooth. This location is run by wonderful people that treat you like family. Will definitely rent from here in the future.
Stephen FFor being my first time i have some question on how renting a truck goes. I spoke to Daphne and she was great helping every step of the way. Customer service was 10/10. And truck was very clean. Everything was very easy with Daphne’s help.
Yancy JThe couple that runs this place is very friendly. However, they left around 5pm instead of their advertised 6pm because they didn’t think anyone else was coming for the day. We didn’t receive the codes we needed when we made our appointment online. We had to call them and wait for them to come back to assist us. They had to call someone else to figure out why we hadn’t received lock box codes when we signed up. We rented a truck for 4 hours and due to them leaving early and the online errors…we didn’t get to drive off the lot until almost 40 minutes after our reservation started, cutting into our 4 hour time slot. Luckily, I took photos of the gas tank before we left and of us dropping off the keys when we arrived back, over an hour before our 4 hour time period. Because they charged us for late drop off and $30 for gas. If we hadn’t had those photos we would not have gotten our money back. They did correct the errors and again were super friendly…but I won’t be using this location again.
Sergio A