Customer Reviews for D&A Auto Body LLC
(U-Haul Neighborhood Dealer)

728 reviews

210 E 4th St   Front Royal, VA 22630

(540) 551-5023

Location Hours

  • Mon-Fri: 9 am - 2:45 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/4/2021: Closed

Services at this Location:

Contact Us

(540) 551-5023

210 E 4th St
Front Royal, VA 22630

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2:45 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

PETERRUDOLF E. 
Rating:
5.0

Truck was fine. The trailer had a tire with a slow leak that required me to fill 3 times on my trip to Florida. Also the latch for the straps to secure the front tires were rusty and very difficult to use. One of the straps would not stay locked in and should be replaced.

ARTHURROBERT M. 
Rating:
5.0

We will only go here in front Royal, they are awesome there. She will come out make sure the trailer is hooked up correctly and take her pictures. She is very helpful.

MARIALUISA M. 
Rating:
2.0

Was told trailer lights all checked ok, but found out at night only the top lights worked - not the bottom brake, turn signal and parking lights. Also, checked tire pressure before I hooked up the trailer and found both tires were 10 psi low. Had to ask them to put air in the tires.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDIRA S. 
Rating:
5.0

Customer did not leave a comment.

SCOTBRIAN D. 
Rating:
3.0

I would recommend for easy drop off but it is very dark and cluttered and in an alley...not giving a good feeling for a women in the dark alone.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Pablo O. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Appreciated that UHaul moved my reservation to an alternate provider that had trailer availability. Although this provider was not in my hometown, it saved me from cancelling my plans. D&A Auto Body was very cooperative and professional.

DAVIDMARVIN T. 
Rating:
5.0

The folks at D&A were great to work with.

TOMMYEDWARD K. 
Rating:
2.0

Customer did not leave a comment.

DONALDEUGENE T. 
Rating:
4.0

Customer did not leave a comment.

Howard C. 
Rating:
2.0

I made a reservation online, but regrettably the after-hours pickup was not ready despite the location having been open for business earlier in the day and receiving U-Haul's automated email assurances at the time of booking. Thankfully, a kind body shop employee was there (at 5:30pm) and helped us out by making calls to the folks running the U-Haul side of the business. Unfortunately a process that should have taken 15 minutes ended up taking 45 minutes. The truck we received had TPS sensor error and had garbage in the cab that we had to clean up. Lastly, we got charged for 2 gallons of fuel despite following the directions of filling up the tank to the same level as what we started. Overall my worst U-Haul experience ever and I unfortunately can't recommend this location. I hope this location can work to ensure all rentals are clean and available to the time U-Hauls website allows one to book.

Emily K. 
Rating:
3.0

Customer did not leave a comment.

SARAHCATHERINE W. 
Rating:
5.0

Nice people!

George B. 
Rating:
2.0

If you don't have a dolly, do not replace with furniture pads. I would have preferred the items I paid for. Also may be helpful to ensure a free wireless option at the location to avoid signal issues or not allow 24/7 pick up options. Reception in that area is notoriously low. Still a good experience!

Ivy L. 
Rating:
3.0

No complaints. It is drop off location in an commercial / industrial area.

GREGORYALTON H. 
Rating:
2.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINALEE M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
3.0

Customer did not leave a comment.

SAMUELJAMES O. 
Rating:
2.0

This was by far the dirtiest truck from inside the cab to the back of the cube. The location interior was also a mess and very dirty. I wouldn't recommend this location to my worst enemy.

TIMOTHYGEORGE Q. 
Rating:
3.0

I was charged a cleaning fee when I reported someone before me used it and bled in it (which I didn't see initially), and there was a metal piece missing from the floor that was just duct taped down and when I was loading it I fell into the hole. I've reported and reported this and no one at uhaul will address this with me or correct the cleaning charge I was billed. If you want to rent a truck and have zero issues, this works. If you need a human, a concerned one at that, you will be at a loss going with uhaul. IMO been a loyal customer until today

VALORA E. 
Rating:
4.0

-- damage waiver added to my bill when I had declined it during booking -- no discussion of insurance during check out -- when I returned, obviously too late to complain about adding insurance without permission

JAMESDALTON W. 
Rating:
5.0

D&A helped me to get a truck when the location where I reserved the truck did not have it when I went to pick up. D&A patiently worked to get me a truck and get on the road. Definitely go here if you need a rental.

Peter T. 
Rating:
3.0

Customer did not leave a comment.

Jacob H. 
Rating:
3.0

had trouble finding a place to return and park our truck when we returned after hours

STEPHANIEBETH R. 
Rating:
5.0

While the location was friendly and helpful, I am very displeased with the reservation system. Reservation was made at closest location for equipment that was promised, but was not available. Was sent to another store 40 miles away. It was very inconvenient. The guy at the original store in New Market is not helpful. Don't go to store at 146 W Old Cross Road. Staff are terrible.

STEVENLEIGH J. 
Rating:
1.0

Still haven't got receipt final bill w credit re low mileage

GEORGE K. 
Rating:
2.0

Customer did not leave a comment.

JAMI D. 
Rating:
1.0

Customer did not leave a comment.

Dori N. 
Rating:
5.0

Customer did not leave a comment.

DEREKWILLIAM H. 
Rating:
2.0

Pick your drop off locations better.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

EARLMASON K. 
Rating:
4.0

Website down for remote pickup. Manager was great about opening earlier for processing in a timely manner. Great customer service and will use this location again.

DAVIDIRA S. 
Rating:
5.0

Customer did not leave a comment.

HOLLYADRIENNE O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTDREW F. 
Rating:
3.0

Customer did not leave a comment.

Anjeannette W. 
Rating:
4.0

Customer service was very helpful, as they always are at this location.

ERICJAY A. 
Rating:
5.0

Definitely recommend this location

LANCE J. 
Rating:
5.0

Customer did not leave a comment.

CORINNAKRISTINE P. 
Rating:
5.0

Fue amable la que atendió

RODRIGO A. 
Rating:
3.0

I was suppose to get my trailer in Culpepper VA and when I arrived on time, it was not there. The lady was so helpful in getting us another location to pick up. She got her district manager involved and we headed to Front Royal to get one there. Difficult to get a trailer in Northern Virginia, so I would not recommend it to a friend. Get more trailers in Virginia.....a huge fleet of trailers in North Charleston where we dropped off the rented trailer.

DARLA G. 
Rating:
3.0

Longer Saturday hours and open Sunday. Many of the U-Haul renters are only there during the weekends.

HOLLY K. 
Rating:
4.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Easy to get to, and Great people to work with on the transaction.

DAVIDMARK N. 
Rating:
5.0

Great and quick service!

DAVIDALLEN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDLEE P. 
Rating:
2.0

I called at my appointment time and there was no truck available, I had to wait until 11 to pick up

JOSHAWA E. 
Rating:
1.0

Customer service sucks

JESSIENATHANIEL S. 
Rating:
3.0

Customer did not leave a comment.

Holly T. 
Rating:
5.0

I would have liked a copy of the bill.

ELAINEGAIL F. 
Rating:
5.0

Nothing, quick turnaround, helped me hook up the trailer. Great service.

OSBORNEIRA H. 
Rating:
1.0

No one was there to accept the equipment even tho they were supposed to be. Charged me 20 dollar fee and also said equipment was turned in late even tho it was on the lot the day before. I have pictures to prove with time stamp.

CHARLESLYNN MARC S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIEDAWN S. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

I can't think of anyway that uhaul could be improved. You guy's have really got your shit together. You helped me escape the evil clutches of a crazy bitch. God bless you.

MARCELLINODOMINI F. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Office was not well marked, otherwise everything was great, pickup was smooth and efficient.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

If I would rent again witch is likely I learned better how to return the vehickel

ROBERTPAUL R. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

friendly and quick. I have no complaints.

ANNLENORE V. 
Rating:
5.0

Customer did not leave a comment.

TERENCEMICHAEL L. 
Rating:
5.0

This location was awesome, Emily hooked the trailer up for us. Made sure the lights worked and was very friendly!! I would like her to know that this was the easiest trailer rental we have had so far! Amazing U-Haul dealer!

MARIALUISA M. 
Rating:
5.0

Customer did not leave a comment.

SHANNONELIZABETH S. 
Rating:
5.0

None.

JEFFREYALLEN G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAALLISON D. 
Rating:
2.0

Customer did not leave a comment.

Brinnen C. 
Rating:
4.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

jane S. 
Rating:
1.0

Customer did not leave a comment.

RUSSELLKIRKLYN G. 
Rating:
5.0

I ordered a furniture dolly and it was not in the truck. I was still charged for it.

LeAnne R. 
Rating:
5.0

Customer did not leave a comment.

CHENOATATE S. 
Rating:
5.0

Quick and easy service. Friendly employee at desk

Russell H. 
Rating:
5.0

Great experience. Very professional and knowledgeable. Thank you for a great rental!

Carol S. 
Rating:
5.0

The trailer was hooked on the truck prior to arrival, that saved us a lot of time. The lady was very nice. The location is your typical auto body shop type of place. Great location to maneuver the truck and no issues at all. Not far from the main road and easy to find. Thank you!

KARA R. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
1.0

Customer did not leave a comment.

David M. 
Rating:
1.0

was not open at 3 pm on Monday - called to return 3 days early and was charged 20$ drop off fee, was told to leave keys in box, did not offer to help in any way.

Lynne M. 
Rating:
1.0

No sign on outside of building. Very hard to find the office. The office person didn't give any help on unloading the trailer. She even didn't know I am going to return the trailer.

Jian Y. 
Rating:
5.0

Nothing

ALBERTTURNER L. 
Rating:
4.0

Customer did not leave a comment.

JAMESCRAIG A. 
Rating:
3.0

Customer did not leave a comment.

JAMESROBERT M. 
Rating:
3.0

Customer did not leave a comment.

IANOLINTAG U. 
Rating:
5.0

Thank you. All went well. Very flexible staff.

ROBERTPATRICK C. 
Rating:
4.0

Customer did not leave a comment.

LINDAELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

PAULWESLEY S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

The location was convenient for us because it was close to our new home. (And we didn't have to drive it a farther distance to a different drop off). But, nothing else was impressive about it.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

thomas T. 
Rating:
3.0

Clean up the office and make it more presentable.

MICHAELANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
4.0

Truck or Van (availability was great, usually hard to get the van) are always clean. No major problems with either truck or van, that would have delayed the reason I rented the truck one week, the van the next. Women running the office, is friendly and quick. .

CINDYJOY F. 
Rating:
4.0

Your prices are not what you advertise. Your add on fees more than triple the price. It may be legal but your scamming people to get them to the door. Just be honest so your customers know you a company people can trust.

DOUGLASGAIL A. 
Rating:
1.0

This location was is a creepy back alley gravel parking lot. I was literally afraid I was going to get murdered the entire time.

ANGELA R. 
No reviews have been submitted for this location.

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