Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)

1,280 reviews

139 Nichols Ave   Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)

(902) 678-1941

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 12 pm–5:30 pm
Special Operating Hours
  • 3/29/2024: 12:00 pm - 5:30 pm
  • 3/30/2024: 12:00 pm - 5:30 pm
  • 3/31/2024: 12:00 pm - 5:30 pm

Services at this Location:

Contact Us

(902) 678-1941

139 Nichols Ave
Kentville, NS B4N5E4
(Scott drive across from the big wedge old greco)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 12 pm–5:30 pm
Special Operating Hours
  • 3/29/2024: 12:00 pm - 5:30 pm
  • 3/30/2024: 12:00 pm - 5:30 pm
  • 3/31/2024: 12:00 pm - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service was great. The employees are helpful and polite.

Anne MacInnis 
Rating:
5.0

Customer did not leave a comment.

Angelique Herygers 
Rating:
5.0

Customer did not leave a comment.

innovated poultry 
Rating:
4.0

Nothing really...pick up and drop off were seamless

ANGIE TURBITT 
Rating:
5.0

I reserved the van on-line but seemed to have to answer many of the same questions when I went to pick up the keys. The billing is somewhat confusing. My print-out from on-line looked totally different than the receipt I received when returning the van and had to call the 1-800 number to have the difference in cost explained and the employee even commented on how confusing the billing system is. D&M Service Centre were excellent!

Karen Marie Wallace 
Rating:
5.0

Customer did not leave a comment.

Robert MacAulay 
Rating:
5.0

Duane and Mike and their team are knowledgeable, helpful and friendly. I've rented from them three times so far this year and it's only February. They are my "go to" solution for Uhaul.

Rob Baker 
Rating:
5.0

Customer did not leave a comment.

LEANNE HALBERSMA 
Rating:
5.0

Customer did not leave a comment.

Vicki Ruest 
Rating:
5.0

Customer did not leave a comment.

Jeff Yoell 
Rating:
4.0

Customer did not leave a comment.

paul russell 
Rating:
3.0

Customer did not leave a comment.

Gordon Musgrave 
Rating:
5.0

Very good staff & great service .

STEPHEN ROBERT CUMMINGS 
Rating:
5.0

Duane was great! He was friendly, knowledgeable and very helpful. He was great to do business with and I will be back for all our Uhaul needs!

Rob Baker 
Rating:
5.0

Customer did not leave a comment.

Ian Denouden 
Rating:
5.0

Staff was very good & was great that they hocked it up for me .

STEPHEN ROBERT CUMMINGS 
Rating:
5.0

Customer did not leave a comment.

ERIC GAUTHIER 
Rating:
5.0

Customer did not leave a comment.

Ian Carmichael 
Rating:
5.0

Customer did not leave a comment.

Jana Mcintyre 
Rating:
5.0

Customer did not leave a comment.

Islati Sk 
Rating:
5.0

Customer did not leave a comment.

Angus Ells 
Rating:
5.0

Customer did not leave a comment.

ANDREW PETER LAVERGNE 
Rating:
5.0

It was a excellent service we received thank you

robin benjamin 
Rating:
5.0

Service agent at the store was excellent.

Sherman Hinze 
Rating:
5.0

Excellent customer service!

Jeffrey Yoell 
Rating:
3.0

Customer did not leave a comment.

Darrell Kinney 
Rating:
2.0

Vehicle had strange odour. Vehicle cost was more than advertised.

Jaye Slauenwhite 
Rating:
4.0

UHaul service was down throughout the system and a phone call had to be made thereby causing a considerable wait time on hold to complete the booking, this was by no means the fault of the location.

Glyn Jones 
Rating:
5.0

Nothing

Aaron Cosby 
Rating:
5.0

The staff at this location are fantastic! Friendly and helpful. Always a great experience.

Robin Benedict 
Rating:
4.0

Customer did not leave a comment.

Luc Vachon 
Rating:
4.0

24/7 pickup would be nice.

Bradley Wiles 
Rating:
4.0

Customer did not leave a comment.

Luiz Barreira 
Rating:
4.0

Customer did not leave a comment.

IAN LAURIE COMEAU 
Rating:
4.0

Customer did not leave a comment.

VILLAGE MEAT MARKET 
Rating:
4.0

Availability of dollies is not adequately tracked. We were able to request a dolly even though there were none at this location

Jonathan Hudson 
Rating:
5.0

Customer did not leave a comment.

Gene Houghton 
Rating:
4.0

Customer did not leave a comment.

JEFFREY KING 
Rating:
5.0

Kate was very helpful. Ill recommend the location to everyone.

Allen Boden 
Rating:
4.0

Customer did not leave a comment.

Holly Lafreniere 
Rating:
5.0

Very helpful!

Debbie Morin 
Rating:
3.0

Customer did not leave a comment.

RICK MACLEOD 
Rating:
5.0

Customer did not leave a comment.

Margaret Beazley 
Rating:
5.0

Staff are always friendly and efficient, easier and cheaper to rent rather than own a trailer

Jeff Yoell 
Rating:
5.0

Customer did not leave a comment.

Crystal Nicholson 
Rating:
5.0

Great prompt service and friendly staff.. made a hectic move less stressful...thank you

Timothy Merrick 
Rating:
5.0

Customer did not leave a comment.

Angelique Herygers 
Rating:
5.0

Absolutely nothing. The representative was very helpful and sympathetic to my concern. I would recommend this location to anyone!

claudine mcdougall 
Rating:
5.0

Customer did not leave a comment.

Catalina VILLARREAL 
Rating:
5.0

Customer did not leave a comment.

GREG WARD 
Rating:
5.0

Customer did not leave a comment.

Alison Parsons 
Rating:
5.0

Customer did not leave a comment.

Laura Millett 
Rating:
5.0

Customer did not leave a comment.

Rebecca MacDonald 
Rating:
5.0

Customer did not leave a comment.

CORIE SYGANIEC 
Rating:
4.0

This location was fine, the overall rental experience was utterly terrible. I booked a 15 ft truck in Halifax for 10 AM on the 19th of Aug. I got a text the day before saying the vehicle would not be available. I called the provided number, waited on hold for a while and got a rep that told me the only option was either a 26 ft truck (stupidly big and expensive on fuel for my purposes) or a 20 ft one that would be available in Kentville NS (1 hour, 10 min from Halifax) and it would be ready for pickup on the afternoon of the 18th. I took the afternoon of work and had my daughter drive me the 70 min to Kentville. When I arrived there, this second truck was also NOT available! The rep on the phone provided no assistance other than to offer me another 26 ft truck at a different location again. Thankfully, Kate (the only bright light in this lousy service)at this location managed to convince another customer to free up their rented 10 foot truck. But this needed to be returned to Kentville after the move to Charlottetown, which wasted a Sunday morning. So, in the end, I had a truck that was too small, that I was forced to return, and cost more in fuel because of the unplanned/unnecessary two way trip. This was a truly awful experience, and I will try my level best not to rent with UHaul again. I'll tell my friends the same.

MICHAEL MICHAUD 
Rating:
5.0

The staff were delightful.

KIRK HAWKES 
Rating:
5.0

Customer did not leave a comment.

Karel Baayen 
Rating:
5.0

No issues, professional service

Kevin Potter 
Rating:
4.0

The only other item, I would suggest is to provide a true representation of the size of the truck. I needed a truck to handle 18 feet, so I got a 20 foot. In the documents online it only gives the size of 20 x ?? x ??, so that is what I ordered, HOWEVER, as you know it is 17 feet, plus 3 feet over the cab. NOT what was needed but TOOOOOOO late to get a bigger truck. This cost me time and money and also, I was to take a trailer for U-Haul to NS and I canceled cause of the mess I was in.\ with the size issue. Thanks Robb

Robert Hine 
Rating:
5.0

Customer service was outstanding.

Shawn O'Donnell 
Rating:
4.0

Customer did not leave a comment.

STEPHEN WILLIAM BUDGEON 
Rating:
4.0

Customer did not leave a comment.

Tim Davison 
Rating:
5.0

Customer did not leave a comment.

Mason Fraser 
Rating:
5.0

None , we’ll done

GUENTHER WROBEL 
Rating:
5.0

Customer did not leave a comment.

Richard MacLeod 
Rating:
5.0

Customer did not leave a comment.

Wendy Robicheau 
Rating:
3.0

Staff was friendly, process was quick. It was further away than I’d like, but no one else had vans available.

Gavin jay Butler 
Rating:
5.0

The staff is always super friendly and helpful!! Would definitely recommend them !

Julie Brown 
Rating:
4.0

Customer did not leave a comment.

Tim Meldrum 
Rating:
3.0

We’re very helpful to get me sorted and completely under stood why I was so frustrated, my whole reservation got messed up and they’re the only ones that wanted to help… when I told the guys in the city they messed my reservation up all they said is “I’m sorry we cannot change your reservation” pretty poor customer service and I’ll never go back

Isaac Gash 
Rating:
5.0

Customer did not leave a comment.

Stephen O'neill 
Rating:
5.0

Customer did not leave a comment.

Wanda Vidito 
Rating:
5.0

When I book id like t be able to tequest a yruck with the new comfortable seats and cruise control It made a huge difference Plus.. people should know how many gallons a truck uses per mile or kilometer. To budget for gas Thanks

MARY-ANNA DOHERTY-FLEET 
Rating:
5.0

Customer did not leave a comment.

KAIT IVANY 
Rating:
5.0

Customer did not leave a comment.

Jomi Williams 
Rating:
5.0

Impressed with the equipment and service.

Lysle Anderson 
Rating:
5.0

Staff are always pleasant, competent, and efficient.

Jeff Yoell 
Rating:
5.0

Excellent service. Quick and efficient. Friendly helpful staff.

Chelsey Everest 
Rating:
5.0

no issues, professional service

Kevin Potter 
Rating:
3.0

needs to be automatic to offer help/assistance for disconnecting the trailer when dropping off

Wendy Schofield 
Rating:
5.0

Nothing. All good. Great service.

Jamie McCamon 
Rating:
5.0

Great service

KARL EDWARD HAYES 
Rating:
4.0

Customer did not leave a comment.

Dan Buckley 
Rating:
5.0

Great as usual

Adnan Basaham 
Rating:
5.0

Great service and the worker was very informative to.

Whitney Kerr 
Rating:
5.0

No improvements needed

Kevin Potter 
Rating:
4.0

The ramp on the truck I rented did not extend . Made it very difficult to load and unload a piano .

chris young 
Rating:
4.0

Excellent service - easy transaction from pickup to drop off. Well maintained vehicle.

Wendy Wilkinson-Martin 
Rating:
5.0

Customer did not leave a comment.

PETER MOWAT 
Rating:
2.0

I was charged an extra day when I was told anytime next day was ok. Return staff was cocky and said call head office.

Melissa Reeves 
Rating:
3.0

I wasn't told when i

Connor Campell 
Rating:
4.0

Customer did not leave a comment.

Thomson F Armstrong 
Rating:
4.0

Customer did not leave a comment.

Barb Gauthier 
Rating:
5.0

I find your mileage rate too high and fuel economy brutal.

Paul Turbitt 
Rating:
5.0

Customer did not leave a comment.

Cheryl Brannon 
Rating:
5.0

We were very happy with the high level of customer service and support we received at this location. Everyone was friendly and helpful and the truck was prepared and ready at the time of our appointment. A very good experience!

Gary Vaughan 
Rating:
5.0

Customer did not leave a comment.

GREG WARD 
Rating:
5.0

To have more small trailers would be even better

Jeff Yoell 
Rating:
5.0

We are newbies to hauling and the staff was fantastic and assistive- even in the pouring down rain! Thanks and we will use again!

Shaunna Ryan 
Rating:
3.0

Customer did not leave a comment.

Ryan Jones 
No reviews have been submitted for this location.

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