The service was great. The employees are helpful and polite.
Anne MacInnis
Customer Reviews for D&M Service Centre Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really...pick up and drop off were seamless
ANGIE TURBITTI reserved the van on-line but seemed to have to answer many of the same questions when I went to pick up the keys. The billing is somewhat confusing. My print-out from on-line looked totally different than the receipt I received when returning the van and had to call the 1-800 number to have the difference in cost explained and the employee even commented on how confusing the billing system is. D&M Service Centre were excellent!
Karen Marie WallaceDuane and Mike and their team are knowledgeable, helpful and friendly. I've rented from them three times so far this year and it's only February. They are my "go to" solution for Uhaul.
Rob BakerVery good staff & great service .
STEPHEN ROBERT CUMMINGSDuane was great! He was friendly, knowledgeable and very helpful. He was great to do business with and I will be back for all our Uhaul needs!
Rob BakerStaff was very good & was great that they hocked it up for me .
STEPHEN ROBERT CUMMINGSIt was a excellent service we received thank you
robin benjaminService agent at the store was excellent.
Sherman HinzeExcellent customer service!
Jeffrey YoellVehicle had strange odour. Vehicle cost was more than advertised.
Jaye SlauenwhiteUHaul service was down throughout the system and a phone call had to be made thereby causing a considerable wait time on hold to complete the booking, this was by no means the fault of the location.
Glyn JonesNothing
Aaron CosbyThe staff at this location are fantastic! Friendly and helpful. Always a great experience.
Robin Benedict24/7 pickup would be nice.
Bradley WilesAvailability of dollies is not adequately tracked. We were able to request a dolly even though there were none at this location
Jonathan HudsonKate was very helpful. Ill recommend the location to everyone.
Allen BodenVery helpful!
Debbie MorinStaff are always friendly and efficient, easier and cheaper to rent rather than own a trailer
Jeff YoellGreat prompt service and friendly staff.. made a hectic move less stressful...thank you
Timothy MerrickAbsolutely nothing. The representative was very helpful and sympathetic to my concern. I would recommend this location to anyone!
claudine mcdougallThis location was fine, the overall rental experience was utterly terrible. I booked a 15 ft truck in Halifax for 10 AM on the 19th of Aug. I got a text the day before saying the vehicle would not be available. I called the provided number, waited on hold for a while and got a rep that told me the only option was either a 26 ft truck (stupidly big and expensive on fuel for my purposes) or a 20 ft one that would be available in Kentville NS (1 hour, 10 min from Halifax) and it would be ready for pickup on the afternoon of the 18th. I took the afternoon of work and had my daughter drive me the 70 min to Kentville. When I arrived there, this second truck was also NOT available! The rep on the phone provided no assistance other than to offer me another 26 ft truck at a different location again. Thankfully, Kate (the only bright light in this lousy service)at this location managed to convince another customer to free up their rented 10 foot truck. But this needed to be returned to Kentville after the move to Charlottetown, which wasted a Sunday morning. So, in the end, I had a truck that was too small, that I was forced to return, and cost more in fuel because of the unplanned/unnecessary two way trip. This was a truly awful experience, and I will try my level best not to rent with UHaul again. I'll tell my friends the same.
MICHAEL MICHAUDThe staff were delightful.
KIRK HAWKESNo issues, professional service
Kevin PotterThe only other item, I would suggest is to provide a true representation of the size of the truck. I needed a truck to handle 18 feet, so I got a 20 foot. In the documents online it only gives the size of 20 x ?? x ??, so that is what I ordered, HOWEVER, as you know it is 17 feet, plus 3 feet over the cab. NOT what was needed but TOOOOOOO late to get a bigger truck. This cost me time and money and also, I was to take a trailer for U-Haul to NS and I canceled cause of the mess I was in.\ with the size issue. Thanks Robb
Robert HineCustomer service was outstanding.
Shawn O'DonnellNone , we’ll done
GUENTHER WROBELStaff was friendly, process was quick. It was further away than I’d like, but no one else had vans available.
Gavin jay ButlerThe staff is always super friendly and helpful!! Would definitely recommend them !
Julie BrownWe’re very helpful to get me sorted and completely under stood why I was so frustrated, my whole reservation got messed up and they’re the only ones that wanted to help… when I told the guys in the city they messed my reservation up all they said is “I’m sorry we cannot change your reservation” pretty poor customer service and I’ll never go back
Isaac GashWhen I book id like t be able to tequest a yruck with the new comfortable seats and cruise control It made a huge difference Plus.. people should know how many gallons a truck uses per mile or kilometer. To budget for gas Thanks
MARY-ANNA DOHERTY-FLEETImpressed with the equipment and service.
Lysle AndersonStaff are always pleasant, competent, and efficient.
Jeff YoellExcellent service. Quick and efficient. Friendly helpful staff.
Chelsey Everestno issues, professional service
Kevin Potterneeds to be automatic to offer help/assistance for disconnecting the trailer when dropping off
Wendy SchofieldNothing. All good. Great service.
Jamie McCamonGreat service
KARL EDWARD HAYESGreat as usual
Adnan BasahamGreat service and the worker was very informative to.
Whitney KerrNo improvements needed
Kevin PotterThe ramp on the truck I rented did not extend . Made it very difficult to load and unload a piano .
chris youngExcellent service - easy transaction from pickup to drop off. Well maintained vehicle.
Wendy Wilkinson-MartinI was charged an extra day when I was told anytime next day was ok. Return staff was cocky and said call head office.
Melissa ReevesI wasn't told when i
Connor CampellI find your mileage rate too high and fuel economy brutal.
Paul TurbittWe were very happy with the high level of customer service and support we received at this location. Everyone was friendly and helpful and the truck was prepared and ready at the time of our appointment. A very good experience!
Gary VaughanTo have more small trailers would be even better
Jeff YoellWe are newbies to hauling and the staff was fantastic and assistive- even in the pouring down rain! Thanks and we will use again!
Shaunna Ryan