Couldn’t complete my return, had to call customer service for over an hour, very difficult to drop off my rental truck.
alejandro s
Customer Reviews for D&M Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both employees with whom I interacted were very professional, friendly, and helpful. MUCH appreciated. Thanks so much!
Andrew YThese people were the only ones willing to go above and beyond to help me!
Ronald MThe owners were incredibly kind and hospitable and very service-oriented. It was a very smooth and effortless experience. I would return there again and again if I need to rent a UHaul!
Patti BCarlos was very helpful
stephen WThe place is too dark
juan aI went two days on a row within the posted hours and the shop was closed . The second day i was advised by a U-Haul rep to drop off the trailer even though they were closed . I did . (Within business hours ) then i get charged a fee !! Not cool!!!!!
javier etight lot.
Christopher DNo improvements needed.
Rudy VContact sooner if location you you RESERVED the equipment at is not going to be able to provide it.
Michael GDidn’t bother to mention on phone that pick up location was different than booking location. Rude as hell on phone. Told us if we weren’t there by 4:30pm, he was leaving. Other facility told us closing time was 7:30pm and told him ahead of time we were on the way from other facility.
jie TThey make a awesome team
JESSICA SNa
CASIMIRO IDorcus made dropping off very easy
Ronald PGoogle map took the long way to get there. Coming back was a snap.
JOSEPH RIt seemed like an abandoned place
Christine AJob well done
nestor pYou are just fine
roman mThe man was nice and very helpful.
JENNIFER ACab smelled of smoke wouldn’t swap out to a clean truck. Dog hair everywhere
Nathan LAt 1st, I was worried because my reservations had changed to this location. It was a bit further than the previous reserved location and was worried about extra mile charges. Thankfully, they made everything smoothly. Excellent people and they came into work on a saturday when they're closed, to give me the truck. I couldn't be more pleased with these folks! I would do it all over again! 🥰
Evelina TStandard. Guy was fine.
Mary SAwesome place I would always recommend my local store, it is just down the road on Isleta Blvd and is easy in and out.
Michael LThese folks are so helpful, friendly, and accommodating! Purely professional and enthusiastic to help me out. Backed up my trailer, talked about my experience- all was above and beyond my expectations!
Nina EGreat customer care here
Alfred FKeep up the great service
Robert OInconvenient pick up location. I was very well taken care of over all.
Dominic MCarlos @ D&M Auto was excellent! He showed exactly how to hook up equipment and answered all questions. He is an asset to have as a UHaul location. Also he had the only trailer local to me so that was a plus!
Justin TNothing, It was an awesome experience, I will definately be renting again, thank you.
Stephen ETruthfully, this was the easiest place I have ever rented a vehicle! They were helpful, attentive, and offered clear instructions about the rental process as well as the vehicle. Excellent service!
Laura JThe guy that helped us out was super helpful.
Robert ONothing. I received excellent customer service.
VALERIE DGreat customer experience!
Virgina pCharged me for three days when I had the equipment for two and charged me a cleaning fee?!?! Outrageous. So angry with the charges. Oh and $5 for fuel? I brought it back with more fuel than when I took it. I like uhaul but not this time.
Chelsea HThe people at the uhaul rental were super friendly.
CRYSTAL TRight tail light did not work on trailer
Richard BIt was great highly recommend this place two thumbs up
Claudia CThe man who helped us here was also friendly and accommodating. Great experience overall!
Amanda GThe truck is not that easy to drive. The tow dolly is difficult to work with.
Linda SLeft hand blinker didn't work.
michael mThe proprietors were very friendly and helpful. I'd go back for my future rentals.
Dennis PExcellent service from the couple working the counter! I’m going to use them for automotive services as well!
Jazmin JWonderful service
Kitty Geverything is good excellent
miguel sgreat explanation on trailer loading
RAY GNothing, they were great very nice I will definitely refer my friends to D&M Automotive!
Jennifer MI utilized after hours drop off, but the key drop box was very difficult to find in the dark. Maybe some reflective tape would help?
Abigail YThis was a great service! Thank you so much for the easiness of renting and pickup. The price is good!!
DIANNE PGreat customer service!!
vanessa CThe lady there was super nice I would recommend this uhaul
carlos dNothing because owner was very nice and took care of my needs
Viola PSuper friendly people!
Peter TExcellent people to do business with. Extremely helpfully.
steve c