Customer Reviews for D&M Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

This location was great. Personnel were very friendly and helpful

Rating:

3.0

The people at D&M were so friendly & helpful. They had the paperwork done quickly & I was on the road.

Rating:

5.0

Solid location and helpful crew! Definitely would recommend!

Rating:

5.0

D&M Automotive is my local UHaul choice! Great friendly folks, Great service!!!

Rating:

3.0

Reserved a furniture dolly with trailer. When picking up was informed they had no dolly. This was a huge problem. It was the main reason for my move. I needed it. They called around town and said they found another place across town that had 6. I drove there and they had none. U-Haul’s system is screwed up. I never got one. I was pissed off.

Rating:

5.0

You need to greatly improve your app. I did not receive the initial messages so picking up took me over three hours. I had to work online and then be redirected to the app. The only reason I was actually able to pick up my vehicle is because the owner of the shop came in for some thing else. We both spent significant amount of time on the phone. The final customer service rep was fantastic, somewhere along the line one of the reps changed my pick up time to 11 PM. It was frustrating and confusing. I don’t think once you’ve ordered a truck you should have to look under the more information bars on the app to find your order. There Hass to be a way to make that populate. All in all I was satisfied with the truck and the shop I got it from, but the process was absolutely absurd. Returning the vehicle did take 12 forevers, but it was nothing like the process of picking it up. I was due at ten. It was literally closing into 1 pm when I drove off the lot.

Rating:

5.0

Very friendly and professional personnel. Easy and accommodating checkout and check in process. Definitely recommend others use their location.

Rating:

5.0

Friendly Folks and professional attitude, good representatives for the UHaul brand

Rating:

5.0

Staff were very helpful. But my overall experience with U-Haul was terrible.

Rating:

5.0

Again had to go past another location to get to this drop off. That doesn’t make any sense. You burden your clients based on your needs.

Rating:

4.0

Helpful with problems and issues.

Rating:

4.0

Outstanding service. They hooked and unhooked trailer for me. Upon return they backed it into place, saved me the embarrassment of backup failure, maintain the customers self esteem.

Rating:

5.0

I'm the one that had a tail lens pop out as I was going down the road. Tow trailers need re-designed because lens was installed plastic fenders, As they age, they get brittle. This one was all cracked before I picked it up. Not only 1 but both lense mounts. Thanks

Rating:

2.0

Location was closed and we had to find another location to return the trailer to. Sign said closed for 4 days. Should have had someone there.