Customer Reviews for D&M Auto Repair
(U-Haul Neighborhood Dealer)

650 reviews

1422 Park St   Palmer, MA 01069
(We have ALL your moving equipment! right of Exit 8 off the Ma Pike/ RT 20)

(413) 289-1834

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(413) 289-1834

1422 Park St
Palmer, MA 01069
(We have ALL your moving equipment! right of Exit 8 off the Ma Pike/ RT 20)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kimberly Walker 
Rating:
5.0

Great location, owner is very friendly and gets you on your way quickly.

Kevin Dingman 
Rating:
3.0

I returned the vehicle on 17 Feb 2024 and still have not received my final invoice for the rental. I am concerned the billing is taking so long the charges will not be accurate.

Joseph Messer 
Rating:
5.0

Great personal service,very accommodating to my needs

sandra ranxspom 
Rating:
5.0

Not much Was ready Everyone was helpful and nice

MARK DAHLKE 
Rating:
1.0

I told the address of my destination to the woman who checked me out, yet when I returned the U-Haul (to a location 10 miles further than the nearest location) I was charged for a mileage overage and not refilling the gas, despite it being at 1/2 when I left and 1/2 when I returned it

quinn pierson 
Rating:
5.0

U-Haul guy was extremely nice.

LEYNA BOUCHER 
Rating:
5.0

Customer did not leave a comment.

Ed Prokop 
Rating:
5.0

Customer did not leave a comment.

EDWARD PROKOP 
Rating:
1.0

I rushed to arrive by 1pm, when they were scheduled to close, because I wanted to speak with a representative when I got there. No one was there when I got there at 12:48pm. The number listed on the door for "UHaul" went to a representative who didn't work for UHaul. That person directed me to another number for the UHaul representative and no one answered that number and the voicemail box was full.

Dominick Usher 
Rating:
5.0

Customer did not leave a comment.

Bonnie Anderson 
Rating:
1.0

The truck leaked oil all over my driveway, now has huge spot and stain on it from poor maintenance of the truck

Josh Cummings 
Rating:
3.0

Convenient and easy for us to access. Customer Rep friendly and efficient.

Christopher` Garwood 
Rating:
2.0

It was closed when we got there even though it was supposed to be open.there were two phone numbers taped to the door. I called. No answer. I used the remote drop off function with the GPS and put the keys in the slot marked uhaul key drop. . However I just got the bill and was charged an after hours drop off fee. Even though I returned it a full day early. I not thrilled.

E Christopher Kehoe 
Rating:
5.0

Customer did not leave a comment.

Colleen pisarski 
Rating:
5.0

Great customer service for a last minute need.. Very friendly and helpful!

donny riopel 
Rating:
5.0

Nothing. Great location and wonderful person running it. I am a repeat customer and returned to that location specifically, just to chat with him during the process.

David flynn 
Rating:
5.0

Customer did not leave a comment.

CATHY FERRENTINO 
Rating:
5.0

The owner and the mechanic were very friendly and helpful. It was a very convenient location.

Rhae Kennedy 
Rating:
5.0

Your phone app needs work it crashed about five times or we were trying to complete it it would go to the survey before it was finished with the business part and then crash the equipment was great no problems at all and the people there were very friendly and helpful

ANDREW CATUCCIO 
Rating:
5.0

This was a very pleasant location to rent from. I highly reccomend them.

Alan Herrie 
Rating:
5.0

Customer did not leave a comment.

Yvonne Gamache 
Rating:
3.0

The previous renter was obviously a smoker - there were cigarette ashes all over the console and floor. We had to drive with the window's open. The app is a nice idea but didn't work as well as it could/should for pick up and drop off.

Diane Diehl 
Rating:
5.0

Great experience. Truck was in great condition and we had no mechanical issues. Manager was friendly and professional. Highly recommend

Wendy Johnson 
Rating:
5.0

Customer did not leave a comment.

David Heyes 
Rating:
4.0

Customer did not leave a comment.

William Aquadro 
Rating:
5.0

The owner of the business was very nice and easy to work with.

David Kubaska 
Rating:
5.0

Customer did not leave a comment.

sandra wilk 
Rating:
5.0

I had no problem with the service or the vehicle. If I have the need to rent a vehicle I would certainly go back there. Thank you.

Timothy Woike 
Rating:
3.0

Customer did not leave a comment.

Louise Mundell 
Rating:
5.0

Customer did not leave a comment.

rolkand hebert 
Rating:
5.0

Customer did not leave a comment.

Andrea Wachsman 
Rating:
5.0

Extremely friendly service! Very welcoming feeling when I was there renting the trailer. The gentleman was very busy and was able to handle all the customers that were there waiting including myself. 5 STAR review for sure and was very impressed. I’m going to tell ALL of my friends about this location!!!

Nate Jensen 
Rating:
5.0

Dave takes good care of his customers

Yvonne Gamache 
Rating:
5.0

Customer did not leave a comment.

jeff severage 
Rating:
5.0

Customer did not leave a comment.

Kaylie Robidoux 
Rating:
5.0

Customer did not leave a comment.

CHARLES ACKERMAN 
Rating:
5.0

Great service.

Patrick McGowan 
Rating:
5.0

Customer did not leave a comment.

Stephanie hayden 
Rating:
5.0

Customer did not leave a comment.

Alan Laroche 
Rating:
5.0

Have trucks have more than a ¼ tank of gas to start

Karen Allen 
Rating:
5.0

The agent was a sweet old man who understood my needs. He was pleasant and cheerful. Explained the use, mileage and gas replacement. Also recommended the dolly which came in extremely handy!

Michelle Tellier 
Rating:
5.0

Customer did not leave a comment.

James Haraghey 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn rahaim 
Rating:
5.0

Customer did not leave a comment.

Keith Sharp 
Rating:
3.0

Customer did not leave a comment.

Kayla Wilson 
Rating:
5.0

Customer did not leave a comment.

Colleen King 
Rating:
5.0

Very helpful. I dropped it saturday 12 noon

HAROLD MCLAUGHLIN 
Rating:
5.0

Customer did not leave a comment.

Terrell Jackson 
Rating:
5.0

Customer did not leave a comment.

gloria chaplin 
Rating:
5.0

Was billed an additional fee and don't know why. Would appreciate an explanation if possible. We only had it for the day, so don't understand. Was a bit upset about that part. Also, did not use the dolly. Thanks, Kelly Dallaire.

Kelly Dallaire 
Rating:
5.0

David was so very helpful, great person to deal with. Made everything easy.

kimberlrey kelley 
Rating:
3.0

The owner was great.! A Very nice and friendly gentleman who runs a tight ship with his franchise. I highly recommend going there for your U-Haul needs.

Kyla Mc Ginnis 
Rating:
4.0

Customer did not leave a comment.

Keith Ventimiglia 
Rating:
5.0

Customer did not leave a comment.

CRAIG HOWE 
Rating:
4.0

Drop off was a very pleasant experience

Robert Stedtler 
Rating:
2.0

UHaul person not working that day. I was told where to drop the trailer and had to do it myself. Nobody even offered to help. I'm 75 years old.

Stephen Lerman 
Rating:
5.0

Nothing

Andrew Poulin 
Rating:
5.0

GRTEAT customer service

Carl Waal 
Rating:
5.0

Customer did not leave a comment.

Paul Paradis 
Rating:
5.0

Customer did not leave a comment.

Amy Ferber 
Rating:
4.0

Customer did not leave a comment.

Karen Arsenault 
Rating:
4.0

Customer did not leave a comment.

Michelle Brown 
Rating:
5.0

everything was great! Dave was a great employee and very helpful

jeanette stutts 
Rating:
5.0

Very smooth pickup and delivery, Dave Bren is a great person to deal with !! Highly Recommend !!

STEPHEN TRIPP 
Rating:
5.0

Customer did not leave a comment.

Cheryl Carswell 
Rating:
5.0

Dave made sure our long distance one-way rental was ready for the trip.

Michael Lemanski 
Rating:
5.0

The service was pleasant and efficient. The experience and the App checkin was terrific

Marguerite Herrie 
Rating:
5.0

Customer did not leave a comment.

Steven Kirk 
Rating:
5.0

Customer did not leave a comment.

jerremey dumont 
Rating:
3.0

Customer did not leave a comment.

Joshua Stankiewicz 
Rating:
5.0

The van we had the dome lights /cargo lights would go off after while while you were loading it unloading it in the dark you would have to re-open or shut the door otherwise the van worked out wonderful for us!

james mckeon 
Rating:
5.0

Customer did not leave a comment.

Ann Gatti 
Rating:
5.0

Customer did not leave a comment.

John Sacco 
Rating:
4.0

Customer did not leave a comment.

Richard Mundel 
Rating:
5.0

Nothing really. Dave is excellent. I can always depend on him to have a truck ready for me. He is personable and pleasant to deal with. I appreciate his great customer service!

Yvonne Gamache 
Rating:
5.0

Nothing I can think of. D&M park st palmer MA were excellent. Was very helpful and understanding. Would reccomend.

Linda Skalbite 
Rating:
5.0

Customer did not leave a comment.

Yvette Ryles 
Rating:
4.0

Customer did not leave a comment.

Thomas O'Brien 
Rating:
5.0

The gentleman that handled my pickup and drop-off was very friendly and competent – I enjoyed meeting him. Greg

Gregory Wills 
Rating:
4.0

Customer did not leave a comment.

Lisa White 
Rating:
1.0

There wasn't enough lighting. It was an after hours pickup and the lighting was bad. I got dropped off to pick up the truck, then it started raining, so I had to stand out in the rain for 45 minutes waiting for customer support because the app/system was having issues giving me the correct rental information.

Christopher Catinella 
Rating:
5.0

Customer did not leave a comment.

Steven Kirk 
Rating:
5.0

Customer did not leave a comment.

Jorge Collazo 
Rating:
5.0

Customer did not leave a comment.

SCOTT EMERSON 
Rating:
4.0

I think the problem we had was dispatch sent me there, and the dealer had already had someone line up for Saturday afternoon to use the truck so we ended up with a one day rental vs 2 day. The whole time the original request was for a brookfield Truck so it would have been a lot less miles for our our needs but was told they didn;t have one. Well the 15' truck set in the Brookfield yard all day Saturday never moving, The Gentleman in D & M was awesome

Bobbie MCAVOY 
Rating:
5.0

Customer did not leave a comment.

robert jacques 
Rating:
5.0

None, it was a nice rental.

WILLIAM ALDRICH 
Rating:
5.0

We are so greatful we decided to use U-Haul. It made it Soo much easier. We were fortunate to have a pick up also though. Two bedroom Apt in 15' truck was not enough. Best part was we were able to drop it off in our hometown instead of back to the Thruway which was 30 miles away. Definitely worth it!!

Bernice Miller 
Rating:
5.0

Exceptional service. Very helpful and accommodating.

ROBERT ALLEN 
Rating:
5.0

Customer did not leave a comment.

Alicen Ikonen 
Rating:
5.0

The man who worked there was great, he came out and met me. Asked if I wanted him to back the vehicle in as it was a tight fit. Very pleasant and easy to talk to.

Stephen Nappi 
Rating:
3.0

the windshield had an 1/8 of an inch of snow on it. they could have started it up and at least defrosted it. also there was only 1/8 of a tank of gas. they gave me a 20 dollar credit. i shouldn't have to put gas in tank as soon as i get it.

Robert Zollo 
Rating:
5.0

Customer did not leave a comment.

LEO GOUDREAU 
Rating:
5.0

Customer did not leave a comment.

Brenda Brownell 
Rating:
5.0

Customer did not leave a comment.

Nichole Robinson 
Rating:
5.0

Always accommodating and easy pickup/drop off.

Tara Gilman-Sheffield 
Rating:
5.0

Customer did not leave a comment.

Lee Gauthier 
Rating:
5.0

Great service and very accommodating. Thank you for all your help!

Shannon OLeary 
Rating:
4.0

Customer did not leave a comment.

PHILIP CORDELLO 
No reviews have been submitted for this location.

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