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Kimberly W
Customer Reviews for D&M Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, owner is very friendly and gets you on your way quickly.
Kevin DI returned the vehicle on 17 Feb 2024 and still have not received my final invoice for the rental. I am concerned the billing is taking so long the charges will not be accurate.
Joseph MGreat personal service,very accommodating to my needs
sandra rNot much Was ready Everyone was helpful and nice
MARK DI told the address of my destination to the woman who checked me out, yet when I returned the U-Haul (to a location 10 miles further than the nearest location) I was charged for a mileage overage and not refilling the gas, despite it being at 1/2 when I left and 1/2 when I returned it
quinn pU-Haul guy was extremely nice.
LEYNA BI rushed to arrive by 1pm, when they were scheduled to close, because I wanted to speak with a representative when I got there. No one was there when I got there at 12:48pm. The number listed on the door for "UHaul" went to a representative who didn't work for UHaul. That person directed me to another number for the UHaul representative and no one answered that number and the voicemail box was full.
Dominick UThe truck leaked oil all over my driveway, now has huge spot and stain on it from poor maintenance of the truck
Josh CConvenient and easy for us to access. Customer Rep friendly and efficient.
Christopher` GIt was closed when we got there even though it was supposed to be open.there were two phone numbers taped to the door. I called. No answer. I used the remote drop off function with the GPS and put the keys in the slot marked uhaul key drop. . However I just got the bill and was charged an after hours drop off fee. Even though I returned it a full day early. I not thrilled.
E CGreat customer service for a last minute need.. Very friendly and helpful!
donny rNothing. Great location and wonderful person running it. I am a repeat customer and returned to that location specifically, just to chat with him during the process.
David fThe owner and the mechanic were very friendly and helpful. It was a very convenient location.
Rhae KYour phone app needs work it crashed about five times or we were trying to complete it it would go to the survey before it was finished with the business part and then crash the equipment was great no problems at all and the people there were very friendly and helpful
ANDREW CThis was a very pleasant location to rent from. I highly reccomend them.
Alan HThe previous renter was obviously a smoker - there were cigarette ashes all over the console and floor. We had to drive with the window's open. The app is a nice idea but didn't work as well as it could/should for pick up and drop off.
Diane DGreat experience. Truck was in great condition and we had no mechanical issues. Manager was friendly and professional. Highly recommend
Wendy JThe owner of the business was very nice and easy to work with.
David KI had no problem with the service or the vehicle. If I have the need to rent a vehicle I would certainly go back there. Thank you.
Timothy WExtremely friendly service! Very welcoming feeling when I was there renting the trailer. The gentleman was very busy and was able to handle all the customers that were there waiting including myself. 5 STAR review for sure and was very impressed. I’m going to tell ALL of my friends about this location!!!
Nate JDave takes good care of his customers
Yvonne GGreat service.
Patrick MHave trucks have more than a ¼ tank of gas to start
Karen AThe agent was a sweet old man who understood my needs. He was pleasant and cheerful. Explained the use, mileage and gas replacement. Also recommended the dolly which came in extremely handy!
Michelle TVery helpful. I dropped it saturday 12 noon
HAROLD MWas billed an additional fee and don't know why. Would appreciate an explanation if possible. We only had it for the day, so don't understand. Was a bit upset about that part. Also, did not use the dolly. Thanks, Kelly Dallaire.
Kelly DDavid was so very helpful, great person to deal with. Made everything easy.
kimberlrey kThe owner was great.! A Very nice and friendly gentleman who runs a tight ship with his franchise. I highly recommend going there for your U-Haul needs.
Kyla MDrop off was a very pleasant experience
Robert SUHaul person not working that day. I was told where to drop the trailer and had to do it myself. Nobody even offered to help. I'm 75 years old.
Stephen LNothing
Andrew PGRTEAT customer service
Carl Weverything was great! Dave was a great employee and very helpful
jeanette sVery smooth pickup and delivery, Dave Bren is a great person to deal with !! Highly Recommend !!
STEPHEN TDave made sure our long distance one-way rental was ready for the trip.
Michael LThe service was pleasant and efficient. The experience and the App checkin was terrific
Marguerite HThe van we had the dome lights /cargo lights would go off after while while you were loading it unloading it in the dark you would have to re-open or shut the door otherwise the van worked out wonderful for us!
james mNothing really. Dave is excellent. I can always depend on him to have a truck ready for me. He is personable and pleasant to deal with. I appreciate his great customer service!
Yvonne GNothing I can think of. D&M park st palmer MA were excellent. Was very helpful and understanding. Would reccomend.
Linda SThe gentleman that handled my pickup and drop-off was very friendly and competent – I enjoyed meeting him. Greg
Gregory WThere wasn't enough lighting. It was an after hours pickup and the lighting was bad. I got dropped off to pick up the truck, then it started raining, so I had to stand out in the rain for 45 minutes waiting for customer support because the app/system was having issues giving me the correct rental information.
Christopher CI think the problem we had was dispatch sent me there, and the dealer had already had someone line up for Saturday afternoon to use the truck so we ended up with a one day rental vs 2 day. The whole time the original request was for a brookfield Truck so it would have been a lot less miles for our our needs but was told they didn;t have one. Well the 15' truck set in the Brookfield yard all day Saturday never moving, The Gentleman in D & M was awesome
Bobbie MNone, it was a nice rental.
WILLIAM AWe are so greatful we decided to use U-Haul. It made it Soo much easier. We were fortunate to have a pick up also though. Two bedroom Apt in 15' truck was not enough. Best part was we were able to drop it off in our hometown instead of back to the Thruway which was 30 miles away. Definitely worth it!!
Bernice MExceptional service. Very helpful and accommodating.
ROBERT AThe man who worked there was great, he came out and met me. Asked if I wanted him to back the vehicle in as it was a tight fit. Very pleasant and easy to talk to.
Stephen Nthe windshield had an 1/8 of an inch of snow on it. they could have started it up and at least defrosted it. also there was only 1/8 of a tank of gas. they gave me a 20 dollar credit. i shouldn't have to put gas in tank as soon as i get it.
Robert ZAlways accommodating and easy pickup/drop off.
Tara GGreat service and very accommodating. Thank you for all your help!
Shannon O