Customer Reviews for D&D Auto and Towing LLC
(U-Haul Neighborhood Dealer)

40 reviews

22 Tennessee St   Clayton, IN 46118

(317) 539-2080

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(317) 539-2080

22 Tennessee St
Clayton, IN 46118

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Location and employees of D&D Auto were great. However, the Uhaul app is a big mess. Our pick up was for Sunday, when D&D was closed, was told to use the app to pick up the truck. This turned into a nightmare. The app would not work...at all. My spent an hour and 45 minutes on the phone with a Uhaul rep just to be able to pick up the truck! The first half hour was spent on hold waiting for someone to answer! Upon drop off again we had issues with the app. My advice is to don't pick up/drop off your Uhaul rental unless there is an "actual" person at the location! This complaint has nothing to do with D&D Auto...its all on Uhaul.

Jason Geyer 
Rating:
4.0

Customer did not leave a comment.

Robert Lynn Durnbaugh 
Rating:
5.0

Customer did not leave a comment.

Edward Arend 
Rating:
4.0

Same as above, with addition of instructions for mobile return need to specify if they want trucks parked across the street or in the regular parking lot. There was one truck parked across the street in another lot. I wasn't sure where they wanted it. The actual parking lot is rather crowded for big trucks like that.

DAVID DUKE 
Rating:
1.0

Where do I begin? Belongings ruined by U-Haul packing affiliate, truck alignment was severely off, multiple U-Haul employees and roadside assistance stated the vehicle was not safe to drive - yet another truck qas not available. No tread on interior wheels, truck clearly was previously involved in either an accident or was stuck in a previous transit. Steering wheel at 11:00 o’clock, in order to drive straight. Roadside asdistance stated “someone clearly got this truck stuck, your steering wheel is completely crooked, but I checked your alighnment…. How far are you driving?” Roadside assistance asked, I replied “indiana to Iowa”, he replied “oh… you should be okay to make it there”. Multiple calls to uHaul reporting this, and asking if uHaul advised customers to drive vehicles in this condition, multiple employees stated “no”. Alll of which I documented, recorded phone calls, took photos, filed complaint, filed insurance claim, etc and given countless runarounds in regards to the date and pick up location, paid for moving help that never got to load my truck because uhaul advised not loading any cargo on the truck until roadside assistance cleared the vehicle for safety. Was forced to hire uhaul moving help for the following day, as the local help I hired for Friday was paid in full but my truck was unable to be loaded until the following day. 30% of my truck load is damaged. 70 inch flat screen - shattered. Stereo speakers and Edison Phonograph, in pieces. Vinyl record collection completely flattened. Broken mirrors, broken photos, damaged Traeger Grill - all due to an unsecured load via Uhaul moving help: THIS VEHICLE WAS NOT SAFE TO DRIVE - “they should have never given you this vehicle to drive” the General Manager stated, after inspecting my truck on drop off. “Your steering wheel is completely croaked… but… how far are you driving?” roadside assistance stated. “Unless you want to drive out of state for a different truck, we do not have any other options for you. Take it or leave it.” Uhaul scheduling department stated. I will never use your company again. THOUSANDS in damages to cargo, and still paid your moving help to pack a load a day late, after paying a different local company who I then had to cancel with no refund because I was sold a unsafe rental. UNACCEPTABLE.

Zachary Stewart 
Rating:
4.0

Very friendly lady we dealt with when we dropped it off. They have a big lot to park it in.

CATHERINE MOORE 
Rating:
5.0

No improvement needed at this location in Clayton IN. I would strongly suggest using D & D for all their U-Haul needs.

James Blasko 
Rating:
5.0

Very friendly and professional " highly recommend this location " tell them Del sent ya!

Delbert Yockey 
Rating:
5.0

Very Professional. A maintenance person came right out, checked the vehicle out. Quick, One and Done.

Mark Palmer 
Rating:
5.0

Customer did not leave a comment.

Peggy Smith 
Rating:
5.0

Customer did not leave a comment.

Kimberly Chasteen 
Rating:
5.0

Customer did not leave a comment.

Zack Kitchens 
Rating:
5.0

Customer did not leave a comment.

Liz Short 
Rating:
5.0

Customer did not leave a comment.

James Roudebush  
Rating:
5.0

The day was saved by Nik who helped me on a Saturday that he wasn't supposed to be there. Uhaul GPS could not accept that I was at this address. Dropping the truck off was the same. Thanks to Nik for making it easy despite the snafu.

DAVID OROSZ 
Rating:
5.0

Had no contact with the drop off site. I just left the truck in the parking lot

Curt Coddington 
Rating:
5.0

Customer did not leave a comment.

Thomas Drongoski 
Rating:
4.0

Customer did not leave a comment.

Jordan Angle 
Rating:
5.0

Very easy!

Sandra Squire 
Rating:
5.0

Customer did not leave a comment.

Philip Thomas 
Rating:
5.0

Customer did not leave a comment.

Samuel Rebich 
Rating:
5.0

Customer did not leave a comment.

Beth Beeler 
Rating:
4.0

Customer did not leave a comment.

Ryan Cole 
Rating:
5.0

Customer did not leave a comment.

Patrick Fryer 
Rating:
4.0

Customer did not leave a comment.

James Cady 
Rating:
5.0

Local staff were helpful and kind.

Tamara Ware 
Rating:
3.0

Customer did not leave a comment.

Lindsay Gillespie 
Rating:
5.0

I booked the 20 foot truck and when I received the call to tell me that there was only a 15 foot available I just went with that. When they switched it to the other truck they didn't make the new truck the 247 pickup, and also told me the location opened at 7 instead of 8, so when I got there, there wasn't a way to pick up the truck

Wesley Branchfield 
Rating:
5.0

Customer did not leave a comment.

Blayne Bechtold 
Rating:
5.0

Customer did not leave a comment.

Brandon McCormick 
Rating:
4.0

Customer did not leave a comment.

Eric Schmidt 
Rating:
5.0

Customer did not leave a comment.

Eric Fenwick 
Rating:
5.0

Customer did not leave a comment.

james moore 
Rating:
5.0

Trailer I rented allowed water into the front as I towed it in the rain. Got all of my belongings wet.

mark watson 
Rating:
5.0

Great friendly owners!

Bruce Clute 
Rating:
4.0

Customer did not leave a comment.

DANNY TURPEN 
Rating:
5.0

Customer did not leave a comment.

DONALD MILLER 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MCMILLIN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EISERMAN 
Rating:
5.0

Customer did not leave a comment.

Scott Kennell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top