Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I had with the transaction was the collision coverage cost. When I secured the van through the app, the price was $12, however at checkout today it was $16 and I was told the price was raised this week, even though my quote and securing of the van was $12. Van was clean, folks at the location were super nice and friendly and the van was in perfect condition.
John M
Rating:
5.0
Customer did not leave a comment.
Elen H
|
Overall Experience
Rating:
4.0
Did drop off after hours. Went well.
Karl S
Rating:
5.0
Customer did not leave a comment.
anthony p
Rating:
5.0
Knowledgeable staff with friendly customer service
Tim H
Rating:
5.0
Customer did not leave a comment.
Daniel Z
Rating:
5.0
Albert was very helpful and efficient! Thank you, Albert!
William W
Rating:
3.0
Customer did not leave a comment.
Jorge D
Rating:
5.0
Everything went better than expected!
Gilda M
Rating:
4.0
Trouble getting final bill through email or text. Was expecting the final invoice bill through my email at djfigs@att.net, have not received as of November 19, 2023
Daniel F
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
5.0
Great location and customer service!
Angelica M
|
Reservation
Rating:
5.0
Great staff at this location.
Erik H
Rating:
5.0
Customer did not leave a comment.
Marc W
Rating:
4.0
Customer did not leave a comment.
EDWARD B
Rating:
5.0
Great job
Ronald V
Rating:
5.0
Customer did not leave a comment.
eduardo f
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
5.0
Customer did not leave a comment.
ALBERTA A
Rating:
5.0
Staff is exceptionally friendly.
Arthur P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kunga c
Rating:
5.0
Customer did not leave a comment.
Glenn K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAVID C
Rating:
1.0
Drop off location changed from the original email confirmation. I never received a text for the change. The staff had no clue, could not troubleshoot, and blew it off. I will never use Uhaul again.
Penske and Budget are more professional. Shame on you guys!!!!!
John M
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
4.0
Customer did not leave a comment.
Patrick E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica D
Rating:
4.0
Thank you!
JSP E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milton M
Rating:
5.0
Douglas Silva was very helpful and professional!
Mike M
|
Overall Experience
Rating:
5.0
The staff was extremely kind and helpful. Made the experience easy and quick.
Sara S
Rating:
5.0
Customer did not leave a comment.
ABHIJIT K
Rating:
5.0
Couldn't ask for more... Thanks for the 3 year's plus of service
Marluz S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nelly R
|
Overall Experience
Rating:
5.0
18 years I had 2 units..never a problem. Thank you
KIM R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea P
|
Overall Experience
Rating:
5.0
We used Danbury Self Storage for over a year utilizing more than one unit. Everyone we dealt with in the office was wonderful.
It was refreshing to work with your friendly and knowlegable staff.
Thank you for an enjoyable experience!
Mr. & Mrs. Cortese
Margaret C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY N
|
Overall Experience
Rating:
4.0
The truck we rented at the location failed to provide me with the vehicle because the renter didn’t return the truck as he/she was supposed. I had to wait for nearly a hour to go to a different location. Although it wasn’t the Uhaul’s fault, and tried the best, it take the store 30 minutes to get hold of someone in central office. They need to have the internal phone number that can be reached quickly. I was pressed with time!
Masako D
Rating:
4.0
Customer did not leave a comment.
Masako D
Rating:
5.0
Customer did not leave a comment.
Julia T
|
Overall Experience
Rating:
2.0
Trailer was not able to connect to my light connection due to the connector on the trailer harness being 2 feet short. Had to find an auto parts store for an extension cable before I could tow it away.
Robert K
Rating:
5.0
Customer did not leave a comment.
frank m
Rating:
5.0
Staff on site were fantastic and made my experience easy, fast and comfortable.
Chuck C
Rating:
5.0
Great representative in office. Will be back.
Jens H
Rating:
5.0
Great experience people that worked for Danbury Storage and the people that also rented there
John H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES F
Rating:
2.0
Said lights didn’t work. Went to car dealer, after 100 dollar bill to check, dealer found nothing wrong with lights. The returned to location lights were fine. Lost a day and 100 dollars.
Howard S
Rating:
5.0
Customer did not leave a comment.
Leonard V
Rating:
5.0
Customer did not leave a comment.
Juan N
Rating:
5.0
Customer did not leave a comment.
David s
Rating:
5.0
Customer did not leave a comment.
scott H
Rating:
3.0
Customer did not leave a comment.
Clifford C
Rating:
5.0
The representative was very friendly and helpful during the pick-up and check-in processes.
Greg B
Rating:
5.0
N/A
Edjon K
Rating:
5.0
I recommend this place with only one note of caution. It is unheated cold storage. The units got pretty damp and if you have lots of cardboard boxes they may not hold up well. Other than this one thing, the place was fine.
Leonard P
|
Overall Experience
Rating:
5.0
Douglas was very helpful and timely in getting van ready , a pleasure to deal with
Peter A
Rating:
5.0
An additional key drop off box on the other side of the toll bar, maybe next to the door to the office. If you miss it driving in, there is no sign after the toll bar to tell you where it is. If not a second key drop off box, at least a sign with it's location.
JOSEPH K
Rating:
5.0
Customer did not leave a comment.
FRANCISCOGABRIEL L
Rating:
4.0
Customer did not leave a comment.
Thuan N
Rating:
5.0
Customer did not leave a comment.
LAURA W
Rating:
5.0
Customer did not leave a comment.
Eric O
Rating:
5.0
Douglas was polite and professional. We will use this location again!
CYNTHIA T
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
|
Overall Experience
Rating:
5.0
Thank you to the friendly and efficient staff here. My experience had no room for improvement.
CYNTHIA I
Rating:
5.0
Customer did not leave a comment.
MARK H
Rating:
5.0
Customer did not leave a comment.
Anna R
|
Overall Experience
Rating:
5.0
Great experience and price!
Marc W
Rating:
2.0
I reserved moving blankets and 2 dollies which were not there in bethel. Had to drive to danbury to pick up and return. I'm sure I'll have to pay for extra gas and mileage. Besides having to drive in opposite direction to get supplies . Very inconvenient. You really should adjust bill. Res# 23030650.
mdarco@snet.net
Mike Darco
Michael D
Rating:
5.0
Nothing needed. Great experience.
Stephen F
Rating:
2.0
It would be helpful if uhaul would send the instructions for a contactless return in advance of the return. It’s very frustrating to get to the point when you’re about to drop your key off in the Dropbox only to find that you need to go back to the vehicle and take several photos. Why can’t this info be provided in advance?
Meagan C
Rating:
5.0
Pleased. Our possessions stored well even during a rainy spring & summer. The location has good air drainage and the relative humidity inside the unit remained low. Barry Morton
Barry M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK H
Rating:
5.0
Customer did not leave a comment.
STEPHEN H
Rating:
4.0
Had some difficulty navigating the website but ultimately it worked out fine
Seth F
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
Very good costumer services !! Very glad I found them
Ana D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joni B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica M
|
Overall Experience
Rating:
5.0
Great customer service! Love the mobile/after hours return. This was a great experience thank you!
JULIE B
Rating:
5.0
Good
FABRICIO F
Rating:
5.0
great place you have there........anyone needing to store some stuff this is the place to go. give douglas a raise while your at it!
Joseph M
|
Overall Experience
Rating:
3.0
Albeit I was there on a Sunday, but there was no one there. I dropped off using the mobile site. The location looks old and dated, which wasn't helped by the fact that it's almost impossible to visit due to construction on Newtown Road.
Although above I said "clean and inviting" was "not applicable" - to be honest, all I saw was the parking lot. The parking lot was okay. The rest of it looked old with the exception of the office building. Although run by a non-branded U-Haul dealer, the buildings looked exactly like U-Haul storage facilities.
Christopher D
Rating:
2.0
Your app and remote pickup procedure is awful. App didnt work and it took me an hour to pick up. Also didn't work at drop off. Luckily, you had a nice person to deal with at both ends that helped me out. I won't use u again unless there is a human there for pick up and return.
Daniel S
Rating:
4.0
Customer did not leave a comment.
Philip B
Rating:
5.0
Staff was very friendly and helpful. Made rental easy
KATERINA J
Rating:
4.0
Nice service center and employee
ROGER M
Rating:
4.0
Customer did not leave a comment.
PATRIZIO T
Rating:
5.0
Good, professional, helpful and overall, humans.
Francisco V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard M
|
Overall Experience
Rating:
5.0
This is the second time that I’ve rented a unit from Danbury Self Storage and I would not hesitate to recommend to family and friends.
Mike R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA M
Rating:
3.0
Location access and limited products, but the personnel were helpful both in the yard and in the office.;
Ghassan N
Rating:
5.0
Customer did not leave a comment.
PETER F
Rating:
5.0
Customer did not leave a comment.
Joseph G
Rating:
5.0
Everyone at the storage center at danbury was professional and friendly and very helpful. Answered all my questions and were always available. I highly recommend everyone to use there services.
Theodore W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
5.0
Customer did not leave a comment.
DIANE V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas F
|
Overall Experience
Rating:
5.0
Both staff members were very curious, friendly and kind.
Paul G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ty J
Rating:
5.0
Customer did not leave a comment.
Brenda R
|
Overall Experience
Rating:
3.0
The truck was fine but it was really a frustrating experience checking in on the app and I had to call someone (who was very helpful) in order to get the truck. Y’all need to make it more clear this is a remote pickup before 10am.
Jennifer F
Rating:
5.0
Customer did not leave a comment.
Brittany M
Rating:
5.0
I rented a truck one way to Vermont and had a very difficult time driving to my final destination because there was a little snow on the ground and the trucks tires were BALD! There were no chains in the truck so I had to wait for a friend to bring me sand and help me out
Lawrence P
Rating:
5.0
Customer did not leave a comment.
Anuj S
Rating:
5.0
every thing was perfect
Marinete P
Rating:
5.0
Customer did not leave a comment.
Robin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony G
Rating:
5.0
It was my first time using a storage facility, & Danbury Self Storage made my experience beyond great. Moving can be stressful as it is, especially when selling and buying are months apart! Every part of the storage process was dealt with professionalism & ease!
My experience with staff, felt very relaxed! They accommodated my needs, & took time with questions, as well as showing me on-site storage units!
I will definitely use Danbury Self-Storage again as well as Recommend it to friends and family :)
Fernando A
|
Overall Experience
Rating:
5.0
Super friendly and helpful staff! Thank You!
Gordon L
|
Overall Experience
Rating:
5.0
Upon picking up my items, we saw mouse droppings on all of our furniture. When I brought it to their attention, they apologized but did not compensate for the cleaning I had to do in order to disinfect all of my items.
Andrea H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
5.0
Customer did not leave a comment.
JOHNWARREN F
Rating:
4.0
I was told I will be charged for a day If I returned it before 9:30 am on Sat because of an existing reservation but was charged for 2 days.
VAMSHI C
Rating:
5.0
Customer did not leave a comment.
Susan C
Rating:
4.0
Overall pleasant experience, good service, vehicle was in good condition. Thank you!
Matthew T
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
3.0
It’s fine for a drop off location but it was a little confusing to know where to leave the truck and where the drop box was located.
Perhaps if they have PICTURES like we are asked to upload then it would be less confusing.
Donald N
Rating:
5.0
Customer did not leave a comment.
Valdiney D
Rating:
4.0
The key returns box opening was smaller than expected. The almost did not enter into the box, would be helpful to have that looked at for future returns.
Sebastian R
Rating:
5.0
Customer did not leave a comment.
Russell R
Rating:
5.0
Customer did not leave a comment.
Jackson B
Rating:
5.0
The place and vehicle was cleaned
The sale associate was welcoming polite and very customer friendly
Thank you
Oscar W
Rating:
3.0
Give the customer what they asked for on the reservation! Very unhappy this time
AnneMarie A
Rating:
5.0
Make sure customer is able to get all the info they need like lock box code before hanging up. App failed and rep should have stayed on the line to make sure the app showed me exactly what we needed. Made the process longer by 20 min since we had to call back and wait for a rep to help us.
Sabrina S
Rating:
5.0
Pickup location did not have a bathroom
ROBERT h
Rating:
5.0
Customer did not leave a comment.
Rejane Z
Rating:
5.0
Customer did not leave a comment.
selly v
Rating:
1.0
The truck had a problem with one tire that I didn’t discover until after it was loaded. The agent never saw it. It had a huge dent in the side that I had to point out to the agent and took a picture of. I got charged for damage to the tire, which is inexcusable.
Thaddeus G
Rating:
4.0
Customer did not leave a comment.
wendy r
Rating:
5.0
Great location!
Juan N
Rating:
5.0
Customer did not leave a comment.
Adam G
Rating:
5.0
The salesman was excellent. He assessed my needs and was able to help me choose a bigger unit than I originally planned. The unit was clean and being able to just drive up made loading it easier.
PETAROSE T
|
Reservation
Rating:
5.0
I was able to reserve a unit and move in the same day. The location is perfect and the unit is very clean.
William C
|
Reservation
Rating:
2.0
Price was not competitive with other places for same service.
austin m
|
Reservation
Rating:
5.0
The facility was clean and the manager was very friendly and explained everything very clearly.
Dana E
|
Reservation
Rating:
5.0
The unit was as advertised - thank you for the service!
Carla C
|
Reservation
Rating:
4.0
Everything went smoothly.
Brian H
|
Reservation
Rating:
3.0
Staff was very helpful and courteous. I paid for a lock through the uhaul reservation but they said there wasnt a record of it. Had to buy another, but still charged. Unaware of the $25 admin fee.
Jennifer L
|
Reservation
Rating:
5.0
The storage area is easily accessed and perfectly clean.
The staff are so helpful and lovely, making the whole moving experience a little better. Highly recommend storing with them
LINDSAY C
|
Reservation
Rating:
4.0
I called U-Haul and spoke to a very nice associate. I had to postpone my move and also the storage unit. I do plan on calling back once I know the exact date of my move. Hopefully it will be soon.
Dianne R
|
Reservation
Rating:
3.0
additional lighting outside the units would help.
William K
|
Reservation
Rating:
5.0
I was entirely satisfied with my experience at the Danbury Self Storage facility located at 2 Plumtrees Road. The unit was secure, well maintained, and easily accessible.
ROBERT M
|
Overall Experience
Rating:
5.0
Filled a need nicely. Kind and friendly staff.
Tim H
|
Overall Experience
Rating:
5.0
Friendly and helpful service.
NANCY L
|
Overall Experience
Rating:
5.0
All good
JASON H
|
Overall Experience
Rating:
4.0
The lights are somewhat hard to find on indoor units
Aaron F
|
Reservation
Rating:
5.0
very nice
ENIO A
|
Overall Experience
Rating:
3.0
Owner was very pleasant. My plan changed and I needed to cancel the uniit for now. When ready, I will call them again.
Privacy R
|
First Impressions
Rating:
5.0
Guy at counter was EXCELLENT and explained everything so well. Did not expect such a high level of service.
Privacy R
|
First Impressions
Rating:
3.0
Didn`t realize what type of storage
Privacy R
|
First Impressions
Rating:
5.0
I ended up not needing storage. But the service I received was excellent, if storage needs arise in the future I would contact them.
-Isaac
Privacy R
|
First Impressions
Rating:
3.0
At first it was very good. My code would not work later, that was poor, after hours call agent gave an emergence code. That part, very good. Agent in the am was rude. Onsite manager fixed it.
MELINDA S
|
First Impressions
Rating:
4.0
Process was very easy and assistant manager was great to deal with!
Privacy R
|
First Impressions
Rating:
3.0
It was fine
Privacy R
|
First Impressions
Rating:
3.0
the original unit824 was very difficult to get into. The slide did not line up with the hole. I called and a woman came out and had the same issue and then gave me another unit 779.
VICKIE S
|
First Impressions
Rating:
3.0
Service was good.
Privacy R
|
First Impressions
Rating:
4.0
Easy process, Angelica was very friendly and answered all of my questions and concerns.
MATTHEW K
|
First Impressions
Rating:
5.0
We rented a storage unit and truck from this facility and both people that we worked with were great!
Privacy R
|
First Impressions
Rating:
5.0
The service was excellent. The person who helped me explained everything to me in detail and was very helpful in directing me to the storage unit.
Privacy R
|
First Impressions
Rating:
5.0
Very happy with everything.
Privacy R
|
First Impressions
Rating:
3.0
Very friendly staff but the light in the hallway is broken so it`s very dark where my unit it. Staff said it would be fixed but it`s not.
Privacy R
|
First Impressions
Rating:
5.0
The person I Talked, helped me and was very nice. I recommend to others. Thanks
Privacy R
|
First Impressions
Rating:
4.0
The woman I worked with was very kind and showed me everything I needed to see and answered all of my questions perfectly. Thank you!
Privacy R
|
First Impressions
Rating:
2.0
It was raining and there was nothing to lead water away from the front of storage facility. So our furniture got more wetter than was necessary.
Privacy R
|
First Impressions
Rating:
5.0
Very easy and smooth process.
Privacy R
|
First Impressions
Rating:
4.0
The process was very smooth.
Privacy R
|
First Impressions
Rating:
5.0
Great customer service, very impressed with the gentlemen named Douglas who serviced me.
Privacy R
|
First Impressions
Rating:
5.0
Clean, easy access. Really appreciated that the staff deliberately picked a unit I could easily get to with the 20` rental truck!
Privacy R
|
First Impressions
Rating:
5.0
Very helpful staff. Let me into facility and unload prior completing check in.
Privacy R
|
First Impressions
Rating:
5.0
The staff was very efficient and pleasant
Privacy R
|
First Impressions
Rating:
4.0
Good customer service - facility was clean and well lit.
Privacy R
|
First Impressions
Rating:
3.0
Good
Privacy R
|
First Impressions
Rating:
5.0
Employee was helpful and professional
Privacy R
|
First Impressions
Rating:
3.0
Was not able to utilize reservation. Unit was never visited or used
Privacy R
|
First Impressions
Rating:
3.0
I think price a bit high
Privacy R
|
First Impressions
Rating:
3.0
I think price a bit high
Privacy R
|
First Impressions
Rating:
5.0
I would recommend it to others. The sales associate was very nice to work with . Cost was a little high but they have a clean and well maintained facility and their staffs are exceptional.
Privacy R
|
First Impressions
Rating:
5.0
The girl was very nice! Clean unit and great location.
Privacy R
|
First Impressions
Rating:
3.0
they were very nice but the snow storm was one reason for cancelling and the other was the administration fees for storage unit...I thought 6.95 was the admin. fee? why were they charging more money?
Privacy R
|
First Impressions
Rating:
3.0
Very accommodating, hours are a bit inconvenient.
Privacy R
|
First Impressions
Rating:
5.0
The process of renting was easy, the office workers were nice and professional. The unit was very clean and as advertised. It was a pleasant experience.
Privacy R
|
First Impressions
Rating:
4.0
Angelica was very professional plus friendly too. She thoroughly explained the rental contract and was reassuring that my rental experience would be a good one.
Privacy R
|
First Impressions
Rating:
4.0
Great clean space, easily accessible from 84. Only issue was I was given incorrect address but aside from that I would give them an `A`
Privacy R
|
First Impressions
Rating:
5.0
Staff was super helpful and I was able to to move in the same day. A delight to work with. I look forward to utilizing the storage unit.
THOMAS D
|
First Impressions
Rating:
5.0
The staff was amicable and super nice. The storage units were clean and easily accessible.
Privacy R
|
First Impressions
Rating:
4.0
Employees friendly and very helpful with the rental process all of my questions were answered.
Very professional employees
Privacy R
|
First Impressions
Rating:
4.0
The experience was really good. The sales lady was kind enough to check me in even after the closing time of 5PM. Very happy with the price and storage space.
Privacy R
|
First Impressions
Rating:
2.0
Indoor unit clean, no insects/debris on floor, lighting not great, inside climate not well controlled.
Privacy R
|
First Impressions
Rating:
5.0
Associate at the storage facility was very helpful and understanding he made my transaction easy and stress free.
Privacy R
|
First Impressions
Rating:
5.0
Danbury Self Storage is one of those few places that employees go above and beyond to do their work with excellence. From the maintenance guy to the manager everyone is so great.
Privacy R
|
First Impressions
Rating:
5.0
Clean and bigger than expected.
Privacy R
|
First Impressions
Rating:
5.0
Friendly, helpful staff.
Privacy R
|
First Impressions
Rating:
4.0
Unit was clean and as expected.
Privacy R
|
First Impressions
Rating:
3.0
Good
Privacy R
|
First Impressions
Rating:
5.0
The person who greeted me and did my paperwork at the facility was personable and very helpful. He went out of his way to help us find our unit which was at a different site nearby.
Privacy R
|
First Impressions
Rating:
4.0
Quick processing.
Explained all the steps clearly.