The biggest issue I had was that I was only given the option (from the app) to choose a 15 ft and 20 ft U-Haul, but the U-Haul we got was 10 feet. I was so tired and we needed to move. I don't know that I can be reimbursed the difference between a 10 ft and a 15 ft U-Haul, but if I could then I would give a higher rating.Beverly U.
Customer Reviews for Dalzell Self Storage
(Distribuidor de U-Haul del vecindario)
Dalzell, SC 29040
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.William O. | Overall Experience
El cliente no dejó un comentario.Roger T.
My truck got double booked. had to wait 3 hours after driving from NC to SC to get another truck that was way bigger then what i needed.Brandon C.
This location has no bearing on the gentleman that owns the property he allows Uhaul to use. I had so many problems the night before as they changed my locations several times and I was on phone several hrs only to learn new location had no truck. That's how I got the last location with no one there but the truck and 5 people were booked for same truck at 9 am!!! We had to call business owner who came to help us as I was there first as others were arriving fir same truck!! Though it took him awhile due to having to leave his business to help us, he was most helpful. Still, because of Uhaul we never got the 9 am pick up until 12:30?pm!!! Huge delay as I had to drive from SC to WNYâ€¦.over 12,plus hours. Used your service twice in 2018 and gave excellent reviews. This time was a nightmare. Again, no fault of the property owner. I wish I could say something good as far as Uhaul, but even phone reps were rude and giving me new locations that actually had no trucks available. This I learned only by calling back and one rep realized the error, thankfully. I'll still use Uhaul over any other company, but this experience was bad in many ways.Denae S.
There was no personnel at this site.Julia W.
We rented a uhual enough in advance to ensure availability. However we got to the location to pick it up and they had relocated our reservation. We went to that location to pick up our reservation and the lock was rusted and required 20 minutes of wiggling to get open. Once we got the key we checked the truck and the hand truck we also reserved was not available. We were still charged for the hand truck even though we communicated it was not available. This is the 2nd time this has happened so we will not be using this company any more.Keyna D.
The letter lock housing the truck key was extremely difficult to open and in a location where I had to sit on a cattle fence gate to operate.Michael J.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.ELLIOTT S.
Not charge extra mileage when you are already charging a fortune to rent a truck to begin with. Especially during the troubling times that this nation is experiencing with COVID.cjhristopher L.
App made it very easy to return truck. The physical area was well marked and instructions were clear.Marie N.
Everyone was so friendly!Adam G.
Staff was very friendly and had the truck ready for us.amy T.
El cliente no dejó un comentario.Elizabeth B.
Very friendly and understanding with junk I had to return to him that was rented up north!!Roger P.
Was perfect for what I needed it for.david M.
El cliente no dejó un comentario.shontrezz F.
El cliente no dejó un comentario.don S.
El cliente no dejó un comentario.Alexander L.
It was fun to drive.Mark G.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.CARLY C.
El cliente no dejó un comentario.Triston L.
Awesome experienceTyrone A.
Exceptional service, knowledge, professional and helpful. This location exceeded any and all expectations.D M S.
El cliente no dejó un comentario.Edward F.
El cliente no dejó un comentario.heather C.
Location on Android device would not work, making self check in impossibly.DAVID H.
Excellent, Friendly, fast service! Highly recommend to anyone who needs to haul something!Taritha B.
El cliente no dejó un comentario.aaron V.
El cliente no dejó un comentario.aaron W.
Checking out was a breeze. Told them about the truck problems and they said they would look into it. GraciasRhonda A.
El cliente no dejó un comentario.Cynthia C.
They are amazing! Super helpful and super friendly!KRISTINA C.
El cliente no dejó un comentario.Dennis R.
No problems easy drop off.Wray W.
Awesome customer service, quick and friendly.aaron W.
El cliente no dejó un comentario.LaToya M.
El cliente no dejó un comentario.Frederick F.
El cliente no dejó un comentario.Andrea D.
Provide more information about how to use the "Tow/Haul" engine braking and how the engine automatically down-shifts. This is especially needed because I went through the mountains of Tennessee. It was not obvious how to operate the engine breaking. Every time the driver used the breaks that the transmission would change to a lower gear, revving the engine. The engine brake did not want to stop when the driver pressed on the gas, just revved the engine further without returning to the previous higher gear. This made the drive through the mountains difficult and dangerous.Patrick R.
El cliente no dejó un comentario.david L.
Professional service that answered my questions and insured I understood everything before making my purchaseCLEVELAND B.
El cliente no dejó un comentario.Amy S.
Absolutely phenomenal experiencejeffrey F.
El cliente no dejó un comentario.Ryan A.
There was nothing to improve at this location! Wonderful service was given. Everyone there was friendly, professional. I have been to many U-haul rentals and this was by far the best. Would definitely recommend this location!JOANNE B.
El cliente no dejó un comentario.DONALD G.
El cliente no dejó un comentario.KURK D.
El cliente no dejó un comentario.JENNIFER C.
El cliente no dejó un comentario.JOE C.
Service was excellent. People were wonderful and helpful.Ned R.
El cliente no dejó un comentario.Austin W.
El cliente no dejó un comentario.lakisha D.
El cliente no dejó un comentario.Wendy J.
The truck has issues; the lights are very dim at night. when driving you have to keep the wheel turn left to keep it going straight..Nicky R.
El cliente no dejó un comentario.CORTNEY R.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.DEBORAH G.
El cliente no dejó un comentario.Katelyn K.
El cliente no dejó un comentario.TOMMY B.
They are very friendly with people and they make sure that your needs are met.ALAN G.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Paul C.
Trucks need routine maintenance.Mirror broken on passenger side of truck.Had to use duct tape to keep it in place.ricky R.
The trailer was dropped off outside of business hours so I don't know much about this location. There is a key drop box outside where we placed the contract after parking the trailer.Ashlee V.
Reduce the outrageous pricing for rentalsRyan M.
El cliente no dejó un comentario.JAMES V.
You would think that software would not be such an issue when trying to pick up a vehicle. And, the trailer was as far back on their property as it could possibly be. It was also between vehicles and a 6' high chain link fence. I'm glad I didn't cause any additional scratches or dents when pulling out.MICAH A.
El cliente no dejó un comentario.BUD E.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Craig D.
El cliente no dejó un comentario.Keith P.
El cliente no dejó un comentario.nola A.
Service was great; fastJuan B.
El cliente no dejó un comentario.Tracey B.
El cliente no dejó un comentario.brittany R.
Wish I had gotten a bigger one but I`m still satisfied overall.TAMEKA A. | First Impressions
El cliente no dejó un comentario.Jami B.
El cliente no dejó un comentario.Melanie P.
The manager noticed I have a 7-prong RV connector. A few minutes later, I'd purchased a 4-prong adapter for a great price. He even installed it for me! Very quick & painless.ROB R.
El cliente no dejó un comentario.RONALD W.
great experience!-- very helpful!RONALD W.
Bobby was absolutely amazing to work with. He was very nice and upbeat despite the fact that it was 96* and it was only 9:30 in the morning. I will definitely use this location again.Susan P.
Nice courteous. Very helpfulDEBORAH M.
Nothing. We love Cook's! Their drop off policy is awesome as well.Jerrica G.
The gentleman I dealt with (Bobby), was very knowledgeable and helpful. I brought the unit I had rented back in the rain, Bobby met me at the truck with an umbrella. Now that's customer service you just don't see anymore.MARY S.
El cliente no dejó un comentario.Darren E.
El cliente no dejó un comentario.JOSHUA A.
El cliente no dejó un comentario.Timothy G.
I couldn't be any more satisfied. The truck was in great shape and the staff was excellent. The gentlemen working in the store conducted business with the utmost professionalism while maintaining a very welcoming and friendly enviornment. When I need a truck in the future, this will be the first place I will look. Also, if anyone that I know is in need of a moving truck, I would not hesitate to send them here.JOHN B.
El cliente no dejó un comentario.Christopher F.
El cliente no dejó un comentario.KEVIN R.
El cliente no dejó un comentario.emelia E.
El cliente no dejó un comentario.Richard D.
Nothing, very friendly staff.RYAN B.
El cliente no dejó un comentario.PHILLIP C.
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.PATRICIA K.
El cliente no dejó un comentario.SHEMEKA J.
Great service and new vehicleJoseph S.