Great people and great experience for me!
william S
Customer Reviews for Dalton Mountain Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dalton Mountain Motorsports was great to deal with, would definitely recommend them. Got me set up and ready to go quickly!!
Richard CThis gentleman was awesome, he definitely went above and beyond for me. Thank you so much!!!!
Javar RRichard and staff did a good job as always
Barry NHave equipment cleaned, ready to go and things not broken inside it – lights are not on and more of a variety of types of vehicles readily available so that people don’t have to travel out of their way just to get them
ANDREA SWe have used this local UHaul dealer several times and they are exceptional.
Lorraine BAlby was very helpful to a question I had. Customer service was good. Very pleased with my experience
Chester EI see equipment in better condition in most other U-Haul locations, but I guess they take what they can get. This one did have what I needed and was only a few miles from my residence, so location could not really have been better. Yes, I would recommend Dalton Mountain Motorsports in Lancaster NH for other U-Haul rental needs.
David PRichard was very friendly and accommodating. Top notch customer service. I would not hesitate to recommend to anyone.
James HEverything was good except the tires on our truck were basically bald. We had to move in a snow storm and almost got the truck stuck in the driveway because the tires were so bald. We spent a good portion of our moving day just trying to get the truck out of the driveway.
Ivy SThe all weather tires do NOT work in areas that have ice and snow. I had to delay travel, had loss of traction at minimal speeds and white knuckle driving when it started to snow. Please consider snow tires on vehicles that are in northern states. Thank you
Lauren RThey always get us ready to go no matter what other business they have, polite and friendly
George PThe young man who helped us was kind, friendly, and very helpful. We showed up at his location asking for assistnace with finding a drop off location because my contract speficied a city with no drop off location. He took the time to help us by calling around until he figured out a solution for us; that was cool!
Santiago QDalton Mtn Sports does a good job
Barry NI use Richard Cottet all the time at Dalton Mtn Motorsports. Best Uhaul rep ever
Barry NGreat customer service!!
Katherine CExcellent cargo van. Handled flawlessly. Excellent checkout and checkin. Clear instructions. Would recommend this U-Haul Dealer to a friend or family. Five Stars all round. (I am not friend or family to Dealer).
Michael GImprove the way reservations are made and how pickup is done. Also quotes are way off.
Tania GWhen I dropped the trailer off in Lancaster NH it was simple. Walked in to the store and showed them my paperwork. They asked me to drop it off in a open space next to the other U-Haul trailers👍🏻 The one thing I would recommend of U-Haul is that they offered me a return receipt.
John SI was skeptical about doing the online check in, but it was actually very easy
Gary BDiscovered while driving that there was an open bottle of alcohol that rolled out from under the seat.
Jesse SThe staff at Dalton Mountain Motorsports was very friendly, helpful and accomodating!
JAMES KIt was clean but it was not shifting properly.
Brittany CExcellent customer service.
Rosa LThe u haul computer system was not working when I tried to make the reservation. I called and made it that way. Overall, I spent over an hour just making the reservation.
THOMAS CTook 15 minutes of standing inside for someone to speak to me. All I needed to know was where to park the UHaul.
DALTON SEverything went very well and everyone was very helpful.
Ralph HGive me a combination number so I can drop the keys.
Herbie JThe can was dirty and there were pieces of wood laying around. Also when I returned the key, it did not fit in the drop box slot. It was impossible for it to go in there. I was forced to leave it out on the box after calling the location multiple times.
Nicole SReally great customer experience and really easy drop off. Thank you!
JEFFREY CDo you have a customer rewards program? If yes, that would be helpful with future rentals.
Richard GI did not receive the trailer I reserved 2 weeks in advance. It is very unnerving driving 300 plus miles to a location where they may not even have an available trailer for you. Luckily there was an alternate trailer that suited my purpose. The equipment was in very good shape and tracked behind my truck really well. Impressed with that aspect.
anthony cThe truck needed to be swept out when I picked it up. Truck has several bad rattles underneath the cab and in the drivers door, either empty or filled. Headlights are extremely dim and I had to drive with high beams on all night. Truck shimmies on the highway and May need an alignment or the tires balanced. I didn’t get the impression the $820.00 dollars I spent was valued by the Uhaul representatives.
RICHARD GGreat service - very accomodating and helpful.
Lise HA phone call would have been nice considering one of the phone reps put in a request for one. I'm pretty unhappy with Uhaul and will recommend against the company as long as I'm breathing....
Sean CCknvienent location!
Teresa BRichard was great, very helpful and accommodating. Easy transaction. I would recommend to anybody to check the tire pressures because of how in this Northern country we always have temperature changes before us. Thank you richard
Tim BRichard was extremely accommodating and above and beyond to make my trailer was safe for my long trip. Second trailer I rented from him in two weeks for my move to Florida. Highly recommend Dalton Mountain U-Haul for your moving needs.
Chuck BHeadlights need to be changed/aligned. Had a very hard time seeing at night, as the headlights were extremely dim and pointed up instead of on the road.
bob aThe experience was perfect! Thanks to everyone in the entire process and the guys at Dalton Mountain Sports were excellent!!!
Christopher GAlways go above and beyond to help
Susan CThe self service system was terrible. We made online reservations and then we’re directed to a facility 25 miles away. There were no directions to the key vault locations. We spent 2 hours in the rain on the phone with poorly trained area reps until we could finally get the code for our key. The equipment did its job fine and the facility we went to was a non issue. An employee who was in the area on a day off even tried to help. Unfortunately it was the clunky app and the service reps who fell down in this transaction. Had we been moving out of the area or had a more stringent time constraint this process would have been detrimental to us.
Kristy LRichard was very helpful in securing this rental.
Walter MProvide a closer pick up spot, I was confirmed to pick-up at a nearby location, and had to go 20 plus miles further to pick-up! And they gave me a truck that was very much larger than I requested. Wasn't comfortable driving a 26 foot vehicle, I'm not a trucker. Was glad I didn't get in an accident, so I dropped it off at a nearby location, with 15 gallons more of fuel. And they charged me almost $60 because of some Bs drop of point 10 miles furtther away , I was just happy not to get in an accident. Was very stressful besides moving under the gun! I'll look for a different company next time!@ they had at least 2 weeks to provide me with the truck I requested! Penske or some other company next time!!
Gaston GHave the Uhaul closer, I had 2 drive an hour away 2 get it. I used more miles gettin it then the move
Terri PMade reservation for trailer no trailer on site upon arrival,sorry the previous renter didnt return nothing we can do.. drove 50 miles and left work early for nothing.. made new reservation for next weekend which went as planned but recieved no discount/refund for the previous reservation which uhaul could not fullfill. Nothing but a sorry.. well sorry i will never use uhaul or dalton mountain for anything ever again
Matthew WThe mobile check in process calling for a second, verified ID is crazy. Thankfully the staff at the location picked up the pieces and finished the transaction easily! The close out email said it included a copy of my invoice, but it did not!
Derek HWindshields, so far, on every rental I have used, have not been clean. Curious if its something being used by your fleet.
James C