Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We made our reservation for 6pm Sunday-6pm Tuesday. The shop called us to let us know that they would be closed by 6pm and offered that we could pick it up earlier - great! really appreciated the heads up! However, we didn't realize that picking it up early meant we had to drop it off early on Tuesday, which completely messed with our plans. Otherwise, the process was very smooth and the staff was kind.
Brennan Hoban
Rating:
5.0
Customer did not leave a comment.
WYATT WOOD
Rating:
5.0
Customer did not leave a comment.
RENEE JOYCE
Rating:
5.0
Customer did not leave a comment.
David Oven
Rating:
5.0
The staff was very professional and courteous
Kim Walker
Rating:
5.0
Customer did not leave a comment.
JAMES CILENTO
Rating:
4.0
Customer did not leave a comment.
Sheryl Murphy
Rating:
5.0
Customer did not leave a comment.
ROBERT DENNIS
Rating:
5.0
Great Customer Service!
Saverino Sacchetti
Rating:
5.0
The van that I rented had a full gas tank. I traveled, however 30 miles or so and when I filled up the tank, it took 5 gallons of gas. So the vans gas gauge is inaccurate.
Joseph N. Demko
Rating:
5.0
Customer did not leave a comment.
Sandra Lane
Rating:
4.0
excellent customer service! A+++!
Alexander Temporado
Rating:
5.0
Customer did not leave a comment.
Christopher Burdick
Rating:
4.0
Very friendly
Robert Durbin
Rating:
5.0
Customer did not leave a comment.
Jean Blackie
Rating:
5.0
Customer did not leave a comment.
erik wicander
Rating:
5.0
Customer did not leave a comment.
MOHAMED BADRELDIN
Rating:
5.0
Customer did not leave a comment.
Marty Brittain
Rating:
5.0
Double check the dash indicator lights and tire pressure
Suzanne and Howa Fisher
Rating:
5.0
Customer did not leave a comment.
Kyle Michaels
Rating:
5.0
You charged me $15 for insurance which I never signed up for as far as I know. It's not worth my time however to go back and deal with this.
Joseph N. Demko
Rating:
5.0
Honestly, this is the BEST uhaul location I’ve ever come across. I’m terrible with names (is it Kevin who helped me?) but the designated uhaul gentleman was so unbelievably accommodating.
He knew his stuff. He suggested another trailer for my load. I’m so grateful for that suggestion! It was the right call.
I think this uhaul location differs because I felt cared for and felt like they were accountable for fulfilling my request. (As should be the expected experience, in my humble opinion.)
In CONTRAST (not this location), historically I always felt uhaul was a 50/50 shot, no matter the reservation or circumstance or phone calls.
This place rocks, man. It’s 20 mins out of my way but I’m only renting through them, if possible.
10/10 all day.
Cameron Pinto
Rating:
5.0
Customer did not leave a comment.
Susan Bayak
Rating:
2.0
Customer did not leave a comment.
Jeffrey Tylutki
Rating:
5.0
The man was very helpful & kind! Easy and quick process.
Lacey Ammenhauser
Rating:
5.0
Customer did not leave a comment.
Carrie Van Hook
Rating:
5.0
Customer did not leave a comment.
TOM BYRNE
Rating:
5.0
Customer did not leave a comment.
LEONARD LUPINI
Rating:
5.0
I don’t know, just a gross experience , the truck was disgusting, the guy was rude. I’m just upset
Reece McCann
Rating:
5.0
Dalton Lumbar does a GREAT JOB with Uhaul. We use them often.
JOHN GARDNER
Rating:
5.0
Truck was not clean with minor cosmetic damage. Doesn't seem like there's any system in place where the vehicle is looked over between rentals.
Richard Kline
Rating:
5.0
Very friendly and professional, the process was easy from start to finish!
Kevin McGee
Rating:
4.0
Customer did not leave a comment.
Caleb Ei
Rating:
5.0
Customer did not leave a comment.
Mark Sickler
Rating:
5.0
Customer did not leave a comment.
dave beckish
Rating:
5.0
Customer did not leave a comment.
dave beckish
Rating:
5.0
Drop off was easy. The u-haul desk was clearly marked and all we had to do was drop off the key.
Linda Tucker Serniak
Rating:
3.0
Customer did not leave a comment.
Abbygail Geyer
Rating:
5.0
Customer did not leave a comment.
Aaron Yurkanin
Rating:
5.0
Super easy pickup and drop off. Great employees, very helpful even though the uhaul system was down. Scott was way too well with and very friendly.
Lindsay May
Rating:
5.0
Courteous and efficient service.
Richard Kowalczyk
Rating:
5.0
Customer did not leave a comment.
Robert Hanes
Rating:
4.0
My drop off wasn’t checked in for 5 hrs by a representative. In doing so I was charged an extra day.
Dylan Matijas
Rating:
5.0
Customer did not leave a comment.
Emily J Minckler
Rating:
5.0
When we got the truck they was no gas in the truck it was on empty,
Marianne DeGroat
Rating:
5.0
My experience was so easy. Dalton Lumber UHaul people were great!
Dale Richmond
Rating:
5.0
Customer did not leave a comment.
Amy Adams
Rating:
5.0
Customer did not leave a comment.
Jonathan Kessler
Rating:
5.0
Customer did not leave a comment.
William Lee
Rating:
5.0
Nothing. Staff was incredible! Very knowledgeable.
John Shelley
Rating:
5.0
Customer did not leave a comment.
Ken Matteucci
Rating:
5.0
The tire straps were fraying. The young man attending to me was very personable and good at his job. He made the transaction stress free.
Leon Mosher
Rating:
5.0
Customer did not leave a comment.
Jennifer Clapper
Rating:
5.0
Customer did not leave a comment.
Leslie Sacks
Rating:
2.0
Lower prices
Michael Wademan
Rating:
5.0
Customer did not leave a comment.
Chadwick Sullivan
Rating:
5.0
Customer did not leave a comment.
Debra Lee
Rating:
1.0
DO NOT CHANGE the original contract after 10 minutes of the customer signing the contract.
Samantha Frankovsy
Rating:
3.0
The back of the pick up truck was dirty. Had to take back to my house and sweep it out and take a few shovels of dirt out. Couldn’t use it the way I picked it up. I used it to pick up a pool table and the back was dirty
Jeff Reed
Rating:
5.0
Customer did not leave a comment.
Nikki Glowatch
Rating:
5.0
Customer did not leave a comment.
MICHAEL TOMANCHEK
Rating:
5.0
Customer did not leave a comment.
Clayton Tindall
Rating:
5.0
Excellent customer service with both pick up and drop off
Jennifer Clapper
Rating:
5.0
Customer did not leave a comment.
Paul Osborn
Rating:
5.0
Customer did not leave a comment.
Dave Osterhout
Rating:
5.0
Arrangements made to pickup
Trailer at Kingston Pa location.
Had to go to Dalton instead.
Was at Kingston store day before to pick up additional moving supplies and decided I would confirm trailer order.
It was only then that I was made aware of the change.
However I was able to pick up day before at no charge to compensate for inconvenience.
On a very positive note , the manager at the Kingston Pa facility (Stacey) is excellent at customer service and has an excellent command of your service and product lines.
I hope she is adequately rewarded by corporate for her performance.
Mark Olingy
Rating:
5.0
The company was well organized fast service in-and-out they did a good job
ed ware
Rating:
4.0
Customer did not leave a comment.
WALTER PRITCHYK
Rating:
5.0
Customer did not leave a comment.
David Stevens
Rating:
4.0
Customer did not leave a comment.
EDGARD DOMENECH
Rating:
5.0
Keep doing what you are doing! If it ain't broke don't fix it. I like the way you operate!
John Jeffery
Rating:
5.0
Customer did not leave a comment.
JOHN GARDNER
Rating:
5.0
Customer did not leave a comment.
Sharonda Robinson
Rating:
5.0
Customer did not leave a comment.
Louis Hazen
Rating:
5.0
Customer did not leave a comment.
Mindy Rivera
Rating:
5.0
Customer did not leave a comment.
Courtney Robinson
Rating:
5.0
Customer did not leave a comment.
Dan Franklin
Rating:
4.0
Customer did not leave a comment.
Jim Evans
Rating:
5.0
Customer did not leave a comment.
Philip Mortell
Rating:
5.0
Customer did not leave a comment.
Pam Dalton
Rating:
5.0
Customer did not leave a comment.
Travis Haldeman
Rating:
5.0
Customer did not leave a comment.
Monica Hughes
Rating:
3.0
Customer did not leave a comment.
Zachary Swilley
Rating:
5.0
Customer did not leave a comment.
perry rose
Rating:
5.0
Nothing to improve just keep doing what needs to be done.
JESSE SHAW
Rating:
5.0
Customer did not leave a comment.
Phil Walter
Rating:
5.0
Customer did not leave a comment.
Gerald Walsh
Rating:
5.0
Customer did not leave a comment.
Gerald Walsh
Rating:
5.0
Customer did not leave a comment.
WILLARD HOLGATE
Rating:
5.0
Everything from pickup to drop off was super quick and easy. Lady at the desk was incredibly friendly.