I was Charged twice. Also owe $9.73 on the rental called the office several times to pay the outstanding amount with the office, but was not able to reach anyone. This has caused the second charge to not be returned meaning uhaul is holding my money unlawfully. I am not upset with the location uhaul is the one who has inconvienced me I will be calling again tomorrow.Colwyn S.
Customer Reviews for Dallas Auto Detail
(U-Haul Neighborhood Dealer)
Dallas, TX 75203
(8th St and I-35)
Servicios en esta ubicación:
Horarios de la ubicación
8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
- Martes a miércoles:
8 a. m. - 12 p. m.
9 a. m. - 12 p. m.
- Viernes - Sábado:
8 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
11 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.Teresa H.
Wait time, unprofessional wearing flipflops,debra K.
El cliente no dejó un comentario.ROBERT C.
Location was fine, dealer was very pleasant. But U-Haul switched us to this location from a corp location, and dealer did not have the dolly I needed or a conversion switch for my lights, or really any accessories that I could see. So I had to travel to the Harry Hines location to get everything else I needed.MATT L.
Clean up fee being attempted while I was ending trip but there was nothing to clean up. The vehicle was returned how I received it including gas at correct level.Marquita J.
El cliente no dejó un comentario.Shane A.
El cliente no dejó un comentario.Richard A.
I had a great experience the owner was great and very helpfulEincia A.
Rough area but they had the 26 foot truck.Samuel B.
El cliente no dejó un comentario.maria R.
I had to wait, the area wasn't super great. I didn't feel comfortable parking there.Princy P.
I tried to contact the location no answer And no fairSALAH NASR DERHE A.
Give back the 60 dollars that you claim was because I used a pre paid cardDanisha H.
i was not happy being charged 15dollars when all teh blankets was returned. Was not also happy when I requested two furn dollies and only one their. I booked this a month in advance this was no excuseCRAIG H.
Awesome experience! THANK YOUAva M.
El cliente no dejó un comentario.Kimberly B.
The truck was worse for wear. There was barely any gas in it, a chaotic rattling noise on the top of the truck left my ears ringing, the steering wheel was tacky to the touch with some nondescript sticky, and the driver's side door wouldn't close all the way unless I slammed it with all my might. I'd love it if someone would reach out about a refund or tremendous discount.Shane A.
El cliente no dejó un comentario.Toni B.
The trucks roll gate would not close. Therefore we didn't have a truck to use the day we needed it. We called the location we rented the truck from and they told us to call customer service. We called customer service and was on hold for two hours. Then was forwarded to another team and was on hold for another hour. We never got a hold of anyone in any timely manner. Our uhaul was useless. Our team had to tie the back end of the cabin with bunji ties just so we could transport one item - and had to load everything into our cars and make several trips on a day we only had five hours to load out an entire show. I ended up paying my team extra as they had to work additional hours and even tried to fix the truck themselves.Ilknur O.
We were told that the truck we rented was the newest in the fleet. Once we got on the road, there was a loud annoying whistling noise that we finally figured out was from improper seal around the windshield. It was quite annoying. We reported it to the drop off location in Miami and a report was filedJoseph W.
El cliente no dejó un comentario.Adrienne E.
El cliente no dejó un comentario.Isaac G.
Equipment was found to be unusable when I arrived at my destination. Rented a a car hauler and found that the straps damaged deeming the unit un-usable. Too late and too far to return it Had to make other arrangements.CHARLES D.
The tenant was very helpful, friendly, and professional. Please upgrade his location he deserves it.Edith V.
El cliente no dejó un comentario.Stephen F.
Very efficient and helpful!James S.
This was the absolute worst U-haul experience. I have rented trucks from uhaul multiple times and everything has been fine, but this was horrible. The location is atrocious, the fact that uhaul allowed that business to be a uhaul rental spot is above my head. Not only was the physical location horrible, but the grounds were disgusting, and I couldn't get any help. All in all this was a horrible experience.Carson K.
I use uhaul frequently but this was my first time at this location The gentleman working was very helpful. Please Upgrade his office. Hope this is helpful : 1. The metal gate with the chains on it is NOT the entrance. 2. The office is directly to the right of the bathroom door. Otherwise, it was a smooth and efficient and problem free transaction.Julia F.
El cliente no dejó un comentario.Brent N.
The manager that runs this location is tip top whenever I rent from this location and he really likes to take care of his customers.ROBERT C.
El cliente no dejó un comentario.David M.
Service person could be more pleasant. He did the job well. He could have just been have a bad day. I still would give the rental 5 stars. We are all human with problems.Laurin D.
I had to load trailer on my auto. Secured trailer. Attached lights. No help from employee. I don't mind. But your employee never checked brake lights or directionals. I am sharing this for your info. I haul needs to think of customer experience a little moreScott S.
Dropped off after hours. Very cluttered and messy Do I have an option to review the equipment? The trailer was terrible and terrifying. We drove from Iowa to Texas. We couldn't go over 50mph or the trailer would fishtail horrendously. It almost flipped once so we dropped our speed to 35. It took us 14 hours to make a 10 hour trip. We were pulling it with a newer suburban that pulls a 24 foot trailer regularly. I would never recommend this to anyone. So scary the entire drive.Lisa H.
The guy was super helpful.Lauretta C.
Seemed busy and understaffedColin S.
Lock wasn't on the vehicle when I arrived so I had to start my move an hour late so an employee could get there and give me the keyPatrick H.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Shawn C.
Everything about my two rental experiences was quick and easy. Will definitely be using this location again next month and I highly recommend it.Stephanie R.
El cliente no dejó un comentario.Tandy W.
Rob was 10/10 service. Truly awesome. Can't imagine getting a uhaul from any other location.Logan S.
El cliente no dejó un comentario.Ngozi O.
El cliente no dejó un comentario.Stephanie R.
Everything was great. Thank you very much.Viktor G.
Owner was aweTyler M.
El cliente no dejó un comentario.Sheri D.
UHaul had sent us to 2 different locations to get a one-way rental and we kept getting rejected for one. This was our 3rd location they sent us to, and they made sure we were taken care of on a very stressful day. They were a true blessing! Thank you so much!!Quentin P.
El cliente no dejó un comentario.Lakiesha J.
No lighting, total darkness after sunset creating very dangerous environment for customers. Personnel at this location is the worst I have ever encountered. His enter action with us was bordline harassment. I will never recommend this location to anyone.Angela G.
This is maybe a pick up spot only? I'm not sure but both times I went no one was there and when I called he kept sending me to voicemail! It's in a dangerous area, homeless people walking up to me while I'm trying to figure out how to get the truck. & it was so hard to figure out where to find the truck! I would never come back to this location and I wouldn't recommend it.Dezmine V.
There is not mu space to leave your car there when renting and returning on the same date. But overall it was easy process.david W.
El cliente no dejó un comentario.ALBERT V.
El cliente no dejó un comentario.Jeff W.
El cliente no dejó un comentario.scott K.
El cliente no dejó un comentario.William H.
There was no one at the location to give me the keys! I had to rent a truck at the Langford street location and they said they hear this feedback about this location all the time. I was charged and this wasted a lot of time on moving day. I need my refund processed.Jesus P.
El cliente no dejó un comentario.India M.
El cliente no dejó un comentario.glen S.
Very good experience overall. The gentleman checking everyone in was helpful and friendly. Compared to renting a car, the check in seems to take much longer. Only slight complaint. Had to wait 40-45 minutes after appointment time with 1-2 people in line ahead of me.KUMAR A.
Maintain proper tire inflation because riding on improperly inflated tires effect overall fuel economy. Also if the location is scheduled to be open someone should be present.Jessica J.
El cliente no dejó un comentario.Arutro S.
There was no wait. Van was ready, clean and the checkout was fast.Jamal Y.
El cliente no dejó un comentario.Charles D.
El cliente no dejó un comentario.Shaman B.
El cliente no dejó un comentario.Joe W.
Need more help. I had to wait a long time to drop off my rentalLuc L.
Red was very professional and adapted the rental to my unique needs. I will only use this location in Dallas when I need rental equipment in the future. Well done!Alan P.
I selected mobile check in. There was no key to get the truck & the truck was parked between other trucks & could not get it out. The agent arrived late although it reads the store opened at 8am. This impacted the movers I hired to move. There should be compensation from uhaul due to this. Also, the site was unkept & dirty. There was no agent to return the truck nor clear instructions for returning when the agent is not there. I called uhaul for assistance but I waited for 30 mins so I dropped. I contacted uhaul via chat & that I also experienced a long wait there, then the agent dropped my chat. I will never go to this site or recommend anyone to uhaul.Carlos O.
Great serviceAidee M.
The service and personal were great!CRISTOVAL A.
El cliente no dejó un comentario.todd M.
El cliente no dejó un comentario.Gretchen B.
El cliente no dejó un comentario.Rajan A.
El cliente no dejó un comentario.Clint D.
El cliente no dejó un comentario.Randal S.
Bad experience with the whole processâ€¦ Ever will rent from you all again . Poor customer service and poor location and management every unprofessional!!!!!!!! And customer service over the phone is a JOKE!!! EMELIA E.
Building locked on arrival. Looked like not opened. Two people on lot, one who didn't work there and asked for money and another who showed up a few minutes later who apparently did work there. But kind of sketchy.Roger B.
The air bag service light was on and had me a bit worried other than that the owner and service was impeccable. I have never had such great service from Uhaul before in my experience of renting Uhaul in Florida!Saira J.
I have to say, of ALL the uhaul companies I've used, this location by far had THE best customer service AND clear explanation of services I ever experienced! I will for sure make this location my Uhaul location of choice. It's great yo have someone actually break down the process of everything.Sonya T.
Keep doing what you doingVENITA N.
El cliente no dejó un comentario.Cynthia O.
El cliente no dejó un comentario.Esmeralda V.
El cliente no dejó un comentario.Javad N.
Give ALL customers the exact same service I received.Cecil S.
Finding the truck was very easy, however the blankets we ordered were not in the truck. Online, it said that the location closed at 5pm. We got there at 4:30, and the office was locked and no one was around to help us. I called the number for the location, and luckily someone answered and was very helpful in instructing us on how to locate blankets elsewhere. He was even kind enough to give us double the amount of blankets with no up charge because of the inconvenience. When my husband went to return the truck though, the U-Haul app was being ridiculous. It wouldn't let him take and upload photos of the speedometer. This 5 min drop off process took closer to 30, which was really annoying. My rating is more for the app than the location. We have used this location before and would use it again.Jeremy G.
Very smooth checkoutMichael D.
El cliente no dejó un comentario.Maria S.
The customer service was great would recommendPhilmont B.
El cliente no dejó un comentario.ABRAHAM N.
El cliente no dejó un comentario.Adam D.
The Location was fine. What i did not like is i traveled to Mesquite Texas and i put that in my online order - but i had to drive 30 mins to this location. There was a location in in Mesquite. I tried to deliver there and they told me i would have to pay a 200.00 fee! that is ridiculous. There should be flexibility to deliver and the options should be better online to help serve your customer better. the man at the dallas location was very helpful - don't let this reflect on him. This is your system and online issues.MATTHEW B.
Only one person was there to help a lot of customer. He was also taking calls. It took over an hour before I could leave! First time I'm using Uhaul, I thought the experience would be more like a car rental. It was far from that.Alexis P.
El cliente no dejó un comentario.ian M.
El cliente no dejó un comentario.MATTHEW T.
Because I came there with 2 people and no one was there to do the pick up and couldn't get the dolly because it was look with a big chain then I was supposed to get 20 dollars off but no buddy was there.. just say I'm very disappointed but the guy was nice even thought he wasn't available when it said open on google will never hire anybody before getting your truckMichael A.
El cliente no dejó un comentario.Laketra T.
This location looked like a junkyard. The building looks like a shack.Jeremy C.