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Duane O
Customer Reviews for Dales Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul did not have a 26ft in my area. Had to drive an hour to go pick it up and an hour back home before we could start moving.
Diana TThese people are so nice and helpful
eileen hProvided friendly and simple service.
Keith SA++
Christopher SLocation was notified that the plug broke and the trailer door leaked water onto our belongs getting most things wet.
Brianna KI drove in and immediately someone came out to begin the check-in process. She was very helpful and checked everything in quickly and efficiently. I wish there had been signs telling me where to go or where to park to check-in, but because I was helped immediately it was fine. Once again lots of room to maneuver the vehicle, which was very nice.
Brennan DYork location did Great! Now the S. Locust in Grand Island. I am very unhappy with. 3 hour drive was a waste of my time and they gave me 3 different prices for a 10' truck. Pissed me off so bad I went with York. Going to keep my business location. Thanks Dale's Trucks for making the move with us. It was easy and done in 24 hours.
Stacy SI have absolutely no complaints. All the staff in the office and on the phone at all locations were very friendly, helpful, personable, and knowledgeable. Thank you for a very good moving experience.
JOHN EWonderful service! Thanks for helping us out.
Kathy KNothing....they were perfect as well.
John PNothing, Everything went the way it supposed to! Great service!
Tim WYou always do a great job! Keep up the great and Caring job.
Tim WNothing. The people at that location are amazing. Super polite and have everything organized and ready. Their customer service was awesome. We’ve used that location for uhaul a few times and always will!
Thos CSpent one and one-half hour trying to get key from box after being called 4 or 5 times in the last week having different people tell me I was all set. I asked one of them if the left hand knew what the right hand wa doing. Everyone told me something diffeent
Raymond MThe back running lights on the trailer do not work. The brakes lights and blinkers worked tho. We got pulled over for having no lights driving at night.
Deon BThe return location did a great job assisting me with the return and they were sympathetic about my poor experience with the pick-up.
Patrick TDidn't tell me time to bring back equipment. Ended up paying for an extra day. Unknowingly missed the deadline by a couple of hours.
Richard CNone
ANDY PN/A
Gary SWe wanted u haul at 8 and had to wait until 10 to pick it up.
Val LAlways efficient and pleasant to work with.
Donna WNothing... excellent customer service!
johnna wNothing, the experience was fantastic !
Michael GKeep up the good work please.
TERESA DThey didn't have a 2 wheeler or the dolly I ordered
Chris DI was instructed to drop off the rental vehicle at this location from U-Haul roadside assistance after it had broken down and to pickup a new vehicle. Female employee from this location used the U-Haul system to acquire my personal cell number to initiate a hostile phone call to berate me on where I parked the vehicle. She kept yelling for me to return and move the vehicle or she would have it towed with all my possessions. I dropped it off where I was instructed on the only flat area so the contracted movers could transfer my stuff from one truck to another, went to a fast food place to get food for myself and my family then received the call from whoever she was saying it was too close to a door and I had to move it then, and would not listen. I returned to see where the truck was and pickup the key for the new vehicle, she had left the key in a Dropbox and it took almost two hrs for her to send the combo to U-Haul. Then the next morning same person charged me ~$400 for dropping off a broke down vehicle at the wrong location according to my contract but where I was directed to by U-Haul.
MATT TCustomer service at drop off was excellent, highly recommend this location.
Greg MHeck they really helped me out when I was in a shipping struggle with my lights. They truly represent what it means to be Nebraska Nice.
Nolan TThe people at Dale's were fantastic and very helpful in providing me with the equipment needed to make my move smooth. Thank you!
Dennis HAlways great folks to work with
Leonard SExcellent customer service; quick and easy. I will rent from this location again when I need another trailer.
Anthony CThe staff was amazingly helpful and very friendly! They also made everything super easy!
Richard TOutstanding customer service and helpful with getting everything setup and ready to go!
Cheryl CCould not be any more friendly and helpful. Great service - don’ change a damn thing.
jeff jThe desk attendant she was VERY HELPFUL AND GREAT CUSTOMER SERVICE!!
MIRANDA LSuper friendly and helpful!
Steven BI rate them 1000 out of 1000 stars! A++
James EVery pleasant folks, great facility and would certainly recommend to anyone.
joe mAll good
Terry RDales is always excellent!
eugene h